An innovation in workforce and customer engagement

Introducing

Communic8

Modernise engagement.

Change &

Transformation

Employee & Customer

Engagement

Workforce Experience

Application

We run analytics-driven change programmes using

Communic8, accelerated through a number of pre-

packaged communications that align to Prosci

ADKAR methodology.

Connecting people to organisational strategy through

business/leadership communications, emergency

WH&S notifications, engagement/pulse surveys and

customer engagement activities.

Using integration capabilities, we deliver ‘work

simplified’ through a mobile app experience for the

workforce. Quickly find your HR information, view

and manage schedules & receive important

communications directly to your mobile.

The engagement experience with Communic8

Communic8’s value is it’s versatility across four key areas of engagement.

Globally leveraged Across all industries Relevant to you

Over 150 clients & partners across UK, US,

EU and Asia

Experience across transport, mining,

telecommunications, food & beverage,

energy & more

We’ve supported clients such as GFG,

Resolute Mining and OK Tedi Mining

Our Experience

The foundation of our services lies within

Communic8.

This is where we design, distribute, schedule and analyse engagement, giving

us the capability to truly track and report on adoption readiness during a

transformation. Key features include:

• Content editor

• Adoption analytics

• SMS/Email Campaigns

• Mobile App

• Social Posting

• Pulse Surveys

• Scheduling

• Instant Feedback

The platform

Full employee integration or import/export of recipient data andanalytics

Data Import / Export

Download from the app store, or create a white label mobile app for your workforce engagement

Mobile App

A broad set of professionally designed, rich & engaging templates

Default Templates

Enterprise level security & encryption standards

Enterprise Level Security

Send unlimited communications via emailand internal social channels

Multichannel Publishing

Every communication can be an opportunity for feedback – privately or publicly shared

Instant feedback

Publish directly to most popular social media channels

Social Media Publishing

Platform set-up and chat bot support, knowledge article base and in-app support

Customer Set-Up & Support Portal

Powerful content creation and publishing platform w/ integrated media library

Content Editor

Schedule your communications with send

reminder alerts & confirmations

Scheduler

Full campaign analytics, email, SMS and mobile app tracking

Engagement Data Analytics

SMS communication ready after top-up

SMS

Build your own or leverage pre-built surveys & forms

Surveys & Forms

Quick notifications for emergency management or other quick updates with acknowledgement requests to track compliance

Broadcasts

Integrate recipients to your source of truth for automatic daily updates

Recipient Integration

Out of the box featuresEvery subscription of Communic8 comes a base of 5 administrator licenses which provide access to the following core capability:

Additional featuresYou can also leverage the platform for the following which

are additional to the out-of-the-box capability:

Download from the app store, or create a white label mobile app for your workforce engagement

Design Services

Gain access to content packs for Change Management, HR, surveys or other business processes

Content Packages

We can also integrate to other business applications to support workflow management

Custom Integration

Product

highlights

Mobile App / Web App Notifications

Push notifications via the communic8

app for mobile and/or web app users

SMS

Targeted SMS links to quality content,

send critical / high alerts for greater

engagement

Social Media Publishing

Post to social media sites, including Facebook,

LinkedIn, Yammer and more. Use links to also

share information via intranet sites or

collaboration spaces.

Email

Distribute email campaigns to target

audience groups

Multi-Channel Distribution

Engagement Analytics

Measure how effective your communication strategy is with the ability segment the data based on recipient demographics, arming you with the insights necessary to target communication activities.

Features include:

• Behavioural heatmaps (time of day, content consumed, content prioritized)

• Content engagement (views, time spent & overall engagement ratings)

• Segmented reporting (audience analysis of stakeholder group engagement for reporting into Executives)

Surveys & two-way feedback

Leverage pre-packaged surveys that assess people

readiness, or extend more broadly into

engagement surveys across your workforce.

Each interaction provides a mechanism for feedback, giving

people a voice at all times, and your teams the insights to

understand priority areas for future engagement activities.

You can also design your own surveys from scratch.

Communication Scheduling

The campaign scheduler does the work of

sending so you don’t have to remember, it just

works. Features include:

Scheduler creation/edit

Schedule by date & time

Schedule to 15 minute increments

Automated 48 hour pre-send reminder

email/notification sent to administrator

Integration

Our integration also allows you to sync Communic8 and

supported business applications for a more seamless

navigation across digital platforms as well as recipient

management.

Benefits of Integration

• One point of entry to other business applications

• Consolidate your digital network on mobile, including notification

management

• Provide access to an employee directory easily search for and find other

team members

• Integrate to other system applications to create intelligent workflows

that align to your existing workflow engines (e.g., HR, CRM)

Some examples of who we

play nicely with:

We can work with a wide range business

applications, get in touch to discuss your

specific requirements.

Modern EditorCore Features

Collaborative: Share campaign

publishing roles or tasks amongst

team members while maintaining

control of your content.

Templates: Utilize pre-existing

templates, build your own or purchase

template packs.

Responsive Design: You can be

confident your content will look great

on all your favorite devices.

Predefined Content Blocks: Our

content blocks enable you to quickly

build your own templates from

scratch.

Easy to Use: Our editor, templates and

building blocks are intuitive and easy

to use.

Media Library: Leverage our existing

media content, or build and manage

your own content in one location.

Default & Packaged Templates

Your Communic8 base install includes a standard set of template packs that you can utilise in your communications from your dashboard, and there are additional template packs you can purchase to support change management, human resources or

other people management services.

Mobile App Experience

Targeted communications to align your workforce

Access business systems and tools from one place

Search for people across the organisation and get in touch

Integrate to your Core HRIS and Workforce Management

Systems and view your leave, schedules & more

Create a custom-branded workforce mobile application or

download directly from the Apple and Google Play stores

Work simplified.

Internal Communications

An internal communications tool for the enterprise, supporting email, SMS, social

posting and mobile app distribution methods.

Onboarding

Welcome new hires to the company with a digital, mobile-optimised experience that takes them through

their pre day 1, day 1 and post hire activities. Easily navigate them to their required resources and

information, and create the ultimate experience from Day 1.

Mobile App Experience

A mobile application to communicate to employees with targeted information from the business, integrate

notifications from other platforms and provide one entry point into other business tools and systems to

simplify the employees digital landscape.

Safety & Compliance

Leverage SMS capability or Broadcast Notifications to alert people of hazards or critical information.

Request acknowledgement, and provide greater reporting insights for

compliance reporting.

Pulse Surveys

Execute employee engagement surveys, customer satisfaction

or pulse check your change initiatives. Use communic8’s survey functionality to gather

more qualitative data to inform business decisions.

Digital Transformation

Leverage pre-built content that supports a powerful, repeatable

engagement framework to support digital transformation across the

organisation. Create faster, measurable change programs.

Customer Communications

Connect with customers with email marketing capabilities, gather customer feedback through survey capability or

direct them to product information and insights through a custom mobile app

for your organisation.

Client Case

Studies

Insert an image related to the project/final deliverable if possible.

Otherwise just a related image.

O U R C A S E S T U D I E S – D I G I T A L A D O P T I O N

Followmont Transport.Followmont Technology Transformation – 2019

18 | Copyright © 2019 Deloitte Consulting Pty Ltd. All rights reserved.

Building a constant conversation culture across their

workforce that could embrace technology

Challenge

Followmont Transport is a family business that specialises in express transport, delivering goods to areas throughout Queensland and New South Wales.

Feedback received through their annual employee engagement survey indicated that employees wanted more communication and transparency from the company. They needed a widely accessible, mobile platform that could communicate important transformation initiatives to employees to help a blue collar workforce embrace new, digital ways of working. In doing so, Followmont was aiming to create a continuous feedback culture and establish an agile work environment.

Solution

Followmont used Communic8 to segment their employees

and deliver targeted messaging to communicate the right

information to the right people. Through a series of

workshops, an internal communications strategy was

developed, that leveraged Communic8's pre-packaged

communications, mobile capability and analytics

functionality to optimise their employee engagement.

Impact

Followmont continued to use Communic8 beyond the

project as a way to drive a digitally adoptive culture within

their organisation. The increased awareness established

through Communic8's pre-packaged communications and a

repeatable framework that could be leveraged across other

tech initiatives, created a robust and powerful framework

within their organization.

Having a diverse team, in various locations, working at

different times, Communic8's mobile functionality helped to

convey messaging with a much wider reach. The ability to

tailor and personalise communications to each employee

type also meant staff felt more connected to the

business. Communic8's analytical functionality then gave

managers and executives an insight into employee

engagement levels, and matters needing closer attention.

As a result of the implementation, employees felt more

engaged, connected, and aligned to Followmont Transport's

business objectives, and embraced the new technologies

being introduced.

Subsequent to this, Followmont transport have continued to

roll out digital initiatives that align to their technology

roadmap, and bring their business in line with market trends

in operational tools and systems.

H.C.

Insert an image related to the project/final deliverable if possible.

Otherwise just a related image.

OK Tedi Mining.Technology Transformation – 2019

19 | Copyright © 2019 Deloitte Consulting Pty Ltd. All rights reserved.

Enhancing experience for employees and candidates

Challenge

Ok Tedi Mining Limited (OTML) operates the longest running open-pit copper, gold and silver mine in Papua New Guinea, employing 1600 staff and 3000 contractors across various locations.

OK Tedi was in need of a partner to drive a greater digital experience for their internal employees, managers, recruiting teams and external candidates. Their aim was to streamline and reduce manual processes and improve the employee and manager experience by delivering a modern and intuitive solution with self-service capabilities. This required a targeted, open and transparent engagement strategy with our workforce, no matter where in the business they worked.

Solution

OK Tedi utilised Communic8 to more effectively communicate to their business about the changes with their recruitment system, analyse their employee engagement, and receive direct feedback in every interaction.

OK Tedi monitored the employee experience throughout the project to ensure they working in alignment with their

project objectives. Leveraging Communic8's pre-packaged communication accelerators aligned to a coordinated communication strategy, OK Tedi was able to quickly adapt the templates and engage with their stakeholders at key milestones throughout the project.

Impact

Beyond their internal experience, Communic8 was also used

to drive awareness towards their new solution and career

site to external candidates. The response received was

overwhelmingly positive, with over 170 messages received

and over 62% of career profiles directly linked to the

communication.

Communic8 was the enabler of OK Tedi's digital

transformation, giving them the confidence to continue

working in alignment with their digital roadmap for a greater

employee experience driven through targeted, meaningful

and measurable engagement of their workforce.

H.C.C A S E S T U D I E S – D I G I T A L A D O P T I O N