Tania Gómez PossoLinguistics

Models of Quality

Baldrige Award

Definition of Quality

“customer-driven quality” it views quality as defined by the customer

Primary Focus

customer satisfaction and quality

Overall Approach

quality of management

Purpose

promote competitiveness through total quality management

Types of Organization

manufacturing, service and small business

Orientation

60% result, 40% process

Scoring Weight

different weight for each criteria

Consideration

less concern

Information Management

Information Management heavily concern

Winners

Maximum of two per category

Scope

U.S. firms only

Application

$2500 and 75 pages packet

Grading time

six months

First Award

1987

Sponsor

National Institutes Standards and Technology

Deming PrizeDefinition of Quality

Primary Focus

Overall Approach

Purpose

“conformance to specifications” it views quality as defined by the producers

statistical quality control

management of quality

promote quality assurance through statistical techniques

Types of Organization

Orientation

Scoring Weight

Consideration

Information Management

essentially private or public manufacturing

60% process, 40% results

equal weight in 10 criteria

concern in productivity, delivery, safety, and environment

less concern

Winners

Scope

Application

Grading time

First Award

Sponsor

All firms meeting standard

Firms for any country

1000 pages and one year working with consultant from the union of Japanese Scientist & Engineers

one year

1951

Union of Japanese Scientists and Engineers

European Prize

An organization that seeks to gain the award will be assessed on its resultsAnd improved performance achieved under the following headings:

- Customer satisfaction- Employee satisfaction- Business performance- Impact on society

Criteria and their relative values within the overall award are:

- Customer- People- Business results- Processes- Leadership- Resources- Policy and strategy- Impact on society

Ecuadorian Priza

• Being common basic objectives to be achieved.• Be related to observable and measurable achievements or performances.• Being easy to understand and use.• Be inspired by educational ideals.• Be based on Ecuadorian and universal values.• To be comparable with international standards but applicable  Ecuadorian reality.• To present a challenge for the actors and institutions of the system.