Modelo de Negocio Beyond Profit

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    BUSINESS MODELS

    BEYOND PROFITAlex Osterwalder, PhD

    www.businessmodelgeneration.comTwitter: business_design

    how to systematically build

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    sponsored by

    this was a three hour lecture given atJacobs University, Bremen, in the context

    ofimpACT3- a pan-European student

    competition for social entrepreneurship

    www.act-for-impact.net

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    the world used to be divided into

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    giving

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    and taking

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    Ive found that investorstypically have two pockets,

    one for donations and one formaximizing profits

    Matt Scott, co-founder COSMOS Ignite

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    social impactpotential+

    old schoolnot-for-profit

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    profitpotential

    +

    social impactpotential+

    old schoolnot-for-profit

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    profitpotential

    +

    social impactpotential+

    old schoolcorporation

    old schoolnot-for-profit

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    profitpotential

    +

    social impactpotential+

    old schoolcorporation

    old schoolnot-for-profit

    x

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    Business mustbe for profit but

    profit must alsobe for purpose

    Mads Kjaerco-founder MYC4

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    profitpotential

    +

    +

    old schoolcorporations

    old school not-for-profits

    new school ofconscientiousentrepreneurs

    social impactpotential

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    interesting?

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    interesting?

    YES?

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    so

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    we need new tools to come-up withbusiness models beyond profit

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    my mission today is

    to help you

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    systematically

    look at business

    models

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    and learn how to

    develop business

    models

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    what do business modelshave to do with social &

    environmental impact?

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    its key if you want to

    come up with innovative

    ways to do good ANDdo well

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    outline

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    outlineapproach

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    outlineapproach patterns

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    outlineapproach attitudeatterns

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    outlineapproach attitude processatterns

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    approach

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    does

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    have a business model?

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    have a business model?

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    have a business model?

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    have a business model?

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    have a business model?

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    have a business model?

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    buzz

    group

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    discuss with your neighbor

    what a business model is andwrite down your definition

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    which elements did you

    mention when you defined abusiness model? ?

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    there is a lack of definition

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    few companies understand their

    existing business model well enough

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    so we came up with a way to masterbusiness models through

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    BUSINESS MODEL

    CANVAS

    the

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    Def_Business Modela business model describes

    the rationale of how an

    organization creates, delivers,

    and captures value

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    the 9 building blocks of a business model

    images by JAM

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    CUSTOMER SEGMENTS

    images by JAM

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    VALUE PROPOSITIONS

    images by JAM

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    CHANNELS

    images by JAM

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    CUSTOMER RELATIONSHIOPS

    images by JAM

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    REVENUE STREAMS

    images by JAM

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    KEY RESOURCES

    images by JAM

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    KEY ACTIVITIES

    images by JAM

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    KEY PARTNERS

    images by JAM

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    COST STRUCTURE

    images by JAM

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    customersegments

    keypartners

    coststructure

    revenuestreamsdistribution

    channels

    customerrelationships

    keyactivities

    keyresources

    valueproposition

    images by JAM

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    images by JAM

    customersegments

    keypartners

    coststructure

    revenuestreamsdistribution

    channels

    customerrelationships

    keyactivities

    keyresources

    valueproposition

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    images by JAM

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS

    CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIES

    PARTNERNETWORK

    KEYRESOURCES

    OVERLAY

    images by JAM

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS

    CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIES

    PARTNERNETWORK

    KEYRESOURCES

    OVERLAY

    images by JAM

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    THE BUSINESS MODEL CANVAS

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    THE BUSINESS MODEL CANVAS

    buildingblock

    buildingblock

    buildingblock

    buildingblock

    buildingblock

    buildingblock

    buildingblock

    building

    block

    buildingblock

    buildingblock

    buildingblock

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    example

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

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    wealthywesterners

    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    Kiva.org

    lendtopoor

    entrepreneurs

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    local

    microfinance

    institutions

    poorentrepreneurs

    wealthywesterners

    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    Kiva.orgloans

    lendtopoor

    entrepreneurs

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    local

    microfinance

    institutions

    poorentrepreneurs

    wealthywesterners

    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    Kiva.orgloans

    lendtopoor

    entrepreneurs

    optional

    donationson

    topofloan

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    local

    microfinance

    institutions

    poorentrepreneurs

    wealthywesterners

    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    Kiva.org

    Kiva.orgPlatform

    loans

    lendtopoor

    entrepreneursmanaging

    platform

    optional

    donationson

    topofloan

    riskmanagement

    screening

    MF

    institutions

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    local

    microfinance

    institutions

    poorentrepreneurs

    wealthywesterners

    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    Kiva.org

    Kiva.orgPlatform

    loans

    lendtopoor

    entrepreneurs

    Paypal

    managingplatform

    optional

    donationson

    topofloan

    local

    microfinance

    institutions

    riskmanagement

    screening

    MF

    institutions

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    local

    microfinance

    institutions

    poorentrepreneurs

    wealthywesterners

    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    Kiva.org

    Kiva.orgPlatform

    riskmanagement

    loans

    lendtopoor

    entrepreneurs

    Paypal

    managingplatform

    optional

    donationson

    topofloan

    local

    microfinance

    institutions

    riskmanagement

    screening

    MF

    institutions

    platformscreening

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    the Canvas is ahandy tool

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    breakout

    session

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    map out the renowned businessmodel of

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    b i d l

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

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    a rough sketch of Grameen Bank

    b i d l

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    poorentrepreneurs

    branches

    personal

    micro-loans

    b i d l

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    poorentrepreneurs

    branches

    personal

    micro-loans

    interestrates

    b i d l

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    poorentrepreneurs

    branches

    personal

    micro-loans

    capital

    branchesbrand/trust

    lending &collectingpayments

    riskmanagement

    government

    interestrates

    b i d l

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    s business model

    poorentrepreneurs

    branches

    personal

    micro-loans

    capital

    branchesbrand/trust

    lending &collectingpayments

    riskmanagement

    government

    people

    capitalcosts

    interestrates

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    B patterns

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    pattern in architecture is theidea of capturing architectural

    design ideas as archetypicaland reusable descriptions

    Christopher Alexandert, Architect

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    buzz

    group

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    how does a donor-

    funded business modellook like? ?

    3rd party funded business models

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    3rd party-funded business models

    donorproposal

    donations

    proposalwriting

    3rd party funded business models

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    3rd party-funded business models

    donor

    recipient

    proposal

    mission

    donations

    reputation

    proposalwriting

    3rd party funded business models

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    3rd party-funded business models

    donor

    recipient

    proposal

    mission

    donations

    reputation

    proposalwriting

    tendencyto

    focuson

    donor(mon

    ey

    source)

    nodirect

    $feedback

    frombenef

    iciary

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    The dependence of nonprofitson begging oops, I mean

    fundraising limits the sectors

    self-respect, independence,vision, and impact

    Michael Shuman, author of Going Local

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    example

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    Iqbal Quadirhad adream

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    customer funded business model

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    mobileconnectivity

    customer-funded business model

    customer-funded business model

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    mobileconnectivity

    networkmanagement

    network

    Telenor license

    networkmanagement

    customer-funded business model

    customer-funded business model

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    mobileconnectivity

    villagers

    networkmanagement

    network

    Telenor license

    networkmanagement

    customer-funded business model

    howdoyouprovideconnectivitytovillagerswhentheyaretoopoortobuyaphone?

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    customer-funded business model

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    incomeopportunity

    mobileconnectivity

    villagers

    phone ladies

    phoneladies

    Grameen branches

    GrameenBank

    networkmanagement

    network

    Telenor license

    networkmanagement

    customer-funded business model

    customer-funded business model

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    incomeopportunity

    mobileconnectivity

    villagers

    phone ladies

    phoneladies

    Grameen branches

    GrameenBank

    communicationrevenues

    networkmanagement

    network

    Telenor license

    networkmanagement

    customer-funded business model

    RESULTS

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    RESULTS

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    Rashmi, 24Bangladeshivillage phone lady

    2-3 $ daily income

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    there are about 250000women retailing telephone

    services in 60000 villagesgiving access to about 100

    million people

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    the 250000 telephones areproducing revenues at an

    annual rate of well over $100million for GrameenPhone

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    each entrepreneur makesabout $2 in profits per day

    or about $700 per year

    design from the customer perspective

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

    design from the customer perspective

    blended value / triple bottom line

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    blended value / triple bottom line

    social and environmental cost

    blended value / triple bottom line

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    blended value / triple bottom line

    social and environmental benefitsocial and environmental cost

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    C attitude

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    If you freeze to an idea too quickly,you fall in love with it. If you refine ittoo quickly, you become attached to

    it and it becomes very hard to keepexploring, to keep looking for better.

    Jim Glymph, Gehry Partners

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    business model prototyping

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    business model prototyping

    napkin sketch

    business model prototyping

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    business model prototyping

    napkin sketch Canvas

    business model prototyping

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    business model prototyping

    napkin sketch Canvas business case

    business model prototyping

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    business model prototyping

    napkin sketch Canvas business case field test

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    key is: finding

    the appropriate

    business model

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    so you need to

    generate

    options first!

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    buzz

    group

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    asilly exercise

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    the silly cow

    exercise

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    Muuuuhhhh

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    sketch out

    3 businessmodels..

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    in which I,the cow, play

    the main act!

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    lets look at some examples

    cows-for-advertising

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    cows for advertising

    rent-a-cow-for-the-weekend

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    rent a cow for the weekend

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    got it?

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    you got 2 minutes!

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    you got 2 minutes!

    GO!

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    example

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    s business model

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    OFFER

    DISTRIBUTIONCHANNELS

    CUSTOMERRELATIONSHIPS CUSTOMERSEGMENTS

    REVENUE STREAMSOST STRUCTURE

    KEYACTIVITIESPARTNERNETWORK

    KEYRESOURCES

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    D process

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    mobilizeset the stage

    five phases of business model design

    fi h f b i d l d i

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    understandimmersion

    mobilizeset the stage

    five phases of business model design

    fi h f b i d l d i

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    141

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    www.businessmodelgeneration.com

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