Modeling Effective Supply Chain Leadership

Joe Walden

Can you really teach leadership?

• “Leadership is not taught. It is modeled.” • -Dr. Emily Taylor, former Dean of Women at

the University of Kansas

Are leaders born or made?

Leaders must never make the mistake of believing that they lead a company, department, or unit.What they lead are the individualsthat make up the enterprise.

What is Leadership?

• Leadership is influencing people—by providing purpose, direction, and motivation—while meeting the needs of the customer and improving the organisation.

What Leadership is Not

• Arrogance• Ego• It is not about your career• It is not about telling people what to do

—it is about inspiring them to do their best!

“I can’t wait to be a leader so I can tell people what to do.”

Attributes of a World Class Leader—LEADERSHIP®

• Loyalty/Respect• Ethics/Honesty• A3 - Attitude/Aptitude/Accountability• D4—Devotion, Dedication, Determination, Discipline• E4 - Employee Retention/ Employee Recognition/

Example/Expectations/Enthusiasm• R2 - Responsibility/Reliability• S3 - Self Confidence/Self Knowledge and Self

Development• H5—Humor/Humility/Heart/Happiness/Health• I4—Integrity/Inspiration/Initiative/Interest in Employees• P4—Professional Pride, Perseverance, Passion, People

Loyalty

• Up and down the chain• Cannot be bought as it was in the days

of Sun Tzu and in the Napoleonic Wars• United States Professional Sports• Genuine and sincere

Respect

• Personal • Professional• Top Down• Bottom Up

“You have to give respect in order to get respect!

Ethics

• What is ethics?• There is no right way to do a wrong thing• What is ethical behavior? If you have to

ask it probably is not ethical• If it does not feel right—it probably isn’t

Honesty

• “Always tell the truth, and if that is not possible, tell the truth anyway.”

—Buck O’Neil, player, manager, Negro Leagues Baseball, first Black to Coach in Major League Baseball in America

Attitude/Aptitude/Accountability

• Your attitude sets the standard for the organisation

• Sam Walton Wal-Mart founder• Enthusiasm—is it contagious? What about

negativity? Dr. Normal Vincent Peale

Devotion

• To corporate family, to workers, to personal family, and to doing the right thing.

• You are never too old to hug and kiss those that you love! Balance your professional and personal life!

Dedication

• Dedication to doing what is right• Dedication to taking care of your

employees• Dedication to accomplishing the mission

Determination

• Persistency• Are you easily discouraged• Setting and achieving goals = Specific,

Measurable, Achievable, Realistic, Time based (SMART)

Discipline

• Standards lead to habits, habits lead to discipline, and with discipline—all things are possible

• By holding yourself to high standards, you can achieve your goals

• Handling the problem employee• Setting new standards

Employee Recognition/Retention

• What does it cost to catch someone doing something right?

• How far does a pat on the back go?• Military Coins• Your leadership impacts your employee

retention rates!

Employee Retention

• Leadership and retention• Covey: Seek first to understand and then

be understood.

Example

• Who is watching you?• Who is impacted by your actions?• Are you a good example or a bad

example?• What example are you setting for your

employees to emulate?

Expectations/Equality/Enthusiasm

• What are the expectations of your boss; your employees?

• What is equality and why is it important?• Norman Vincent Peale

Responsibility/Reliability

• A leader accepts responsibility for his/her actions

• A leader accepts responsibility for the decisions of the boss

• A leader accepts responsibility for the actions of his/her employees but …… passes on the credit to them for the success of the mission

• Reliability – saying and doing

Self-Confidence

• Not arrogance• Confident, competent

Self Confidence + Competency = Quality

Self-Knowledge/Self Development

• “Know yourself and know your enemy and in 100 battles you will be successful.” Sun Tzu

• Know your strengths and your weaknesses – personal SWOT analysis – so what? What is this?

• Exercise in developing SWOT• Self development—never stop learning• Supply chain IQ

Humor

• Never take yourself so seriously that you cannot laugh at yourself

• It is not a crime to laugh and have fun in the workplace

• It is not against the law to smile and enjoy your job

Heart

• Heart Beats• Heart—“The Replacements”

Humility

• Put the ego away• Ties to respect – the road to respect

Health

• Corporate• Business sector• Personal

Inspiration

• Why?• Who?• When?

• Exercise:

Integrity/Initiative

• Integrity cannot be compromised• Without integrity there is no way to

effectively lead—when you compromise your integrity, you have compromised your ability to lead anyone

• “If you have integrity ….”• Initiative

Professional Pride/Perseverance

• It is a leader’s responsibility to develop personal pride in himself/herself as well as in subordinates

• Are you willing to put your name on the product?

• How easy are you discouraged?

Passion

• For accomplishing the mission• For improving the company• For your job• Passion for people!

People

• Without people there is no leadership• Regardless of what business you think you

are in—you are in the people business!

What does this do for us

• Leadership helps to provide vision and visibility

• See First• Act First• Decisively engage the customers

• Set the standards for success

Attributes of a World Class Leader—LEADERSHIP®

• Loyalty/Respect• Ethics/Honesty• A3 - Attitude/Aptitude/Accountability• D4—Devotion, Dedication, Determination, Discipline• E4 - Employee Retention/ Employee Recognition/

Example/Expectations/Enthusiasm• R2 - Responsibility/Reliability• S3 - Self Confidence/Self Knowledge and Self Development• H5—Humor/Humility/Heart/Happiness/Health• I4—Integrity/Inspiration/Initiative/Interest in Employees• P4—Professional Pride, Perseverance, Passion, People

Final Thought

• “A life is not important except in the impact it has on others’ lives.” —Jackie Robinson

• What are you doing to positively impact the lives of others?

Zen and Operations Management

Remember –

You can always be like the dead fish

Even a dead fish can swim down stream and give the illusion of progress.

Swim against the current and make improvements happen!

Final Exercise

• Using the SWOT – do an assessment of these:• Loyalty/Respect• Ethics/Honesty• A3 - Attitude/Aptitude/Accountability• D4—Devotion, Dedication, Determination, Discipline• E4 - Employee Retention/ Employee Recognition/

Example/Expectations/Enthusiasm• R2 - Responsibility/Reliability• S3 - Self Confidence/Self Knowledge and Self Development• H5—Humor/Humility/Heart/Happiness/Health• I4—Integrity/Inspiration/Initiative/Interest in Employees• P4—Professional Pride, Perseverance, Passion, People

Contact

Joe Walden

1300 Sunnyside Ave

Lawrence, KS USA 66045

joewalden@ku.edu

+1 760 447 3651

@joe_walden

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