WJEC LEVEL 1/2 CERTIFICATE IN RETAIL BUSINESS

MODEL ASSIGNMENT

UNIT 5: STOCK CONTROL FOR RETAIL BUSINESS

LEARNER ASSIGNMENT BRIEF

Ashley’s General Store is based in a busy market town. Owned by the Saddler family, it is located in the main high street, next to the town centre car park. The Saddler family have owned the store for the last fifty years; Richard Saddler, the son of the founder, is the General Manager. The store trades over three floors and has a delivery area and small warehouse located at the back of the store. The store operates a twilight shift in all departments. The layout of the store is shown in Appendix A.

The store sells a number of different types of products and has four departments:

Food Hall • Perishable • Ambient

Home • Furniture

• Kitchen Accessories • Bathroom Accessories • Bedroom Accessories

Fashion • Men

• Ladies • Children

Toy and Party • Electronic – hand held games, remote control cars, boats and

helicopters • Non-electronic – wooden cars, trains, boats, dolls houses,

board games, jigsaws and soft toys • Party – balloons, party poppers, party accessories and

fireworks

Party Section

The Toy and Party Department is divided into three sections: electronic, non-electronic and party. Stock for the Party Section is sourced centrally by the buyers and all products are delivered to the distribution centre.

• Fireworks are sourced from specialist suppliers based in the UK • The party goods are ordered from third party wholesalers who are based in the UK • Balloons are sourced from factories in China • Helium gas is sourced from specialist suppliers based in the UK

The Department Manager has produced a memo that sets out how stock control in the department is managed (Appendix B).

The Stock Control Assistant for the Party Section in the Toy and Party Department is leaving. A handover email has been produced giving an outline of how stock control in the Party Section really works on a day-to-day basis, this is in Appendix C.

There are several sets of stock related data in the Appendices:

• Print outs for the Party Section from the EPOS system for sales and returns for the week are shown in Appendix D

• Delivery notes for the week are shown in Appendix E • Wastage records are shown in Appendix F • Current stock count is shown in Appendix G.

Appendix H is a spreadsheet with some stock data recorded.

There is a company stock audit planned and you have been asked to prepare for this.

TASKS

1. Complete this week’s stock report: a) Record stock levels in the spreadsheet b) Analyse the stock data c) An analysis of the factors affecting stock storage.

2. Send a report recommending how the stock control processes should be reorganised

to work efficiently.

SUMMARY

Task Number Evidence AC Controls

1 Stock Report AC2.1 Analyse factors affecting the storage of stock

AC3.1 Record stock levels

AC3.2 Analyse stock related data

AC3.3 Present stock level data using ICT software

Time 5 hours

Resources Access to ICT software; no access to Internet; access to class notes; Appendices D-G, access to spreadsheet Appendix H

Supervision You will be supervised throughout

Collaboration Individual task

Feedback You cannot be given feedback on the work you produce until it has been marked

2 Report AC1.1 Describe how retailers store stock

AC1.2 Describe how stock is moved through the retail supply chain

AC1.3 Describe how retailers’ storage of stock meets legal requirements

AC1.4 Describe stock control procedures

AC1.5 Describe how the security of stock is maintained throughout the supply chain

AC2.2 Explain the relationship between stock control and the functional areas of a retail business

Time 3 hours

Resources Access to ICT software; access to class notes; Appendices A-G, report completed for Task 1

Supervision You will be supervised throughout

Collaboration Individual task

Feedback You cannot be given feedback on the work you produce until it has been marked

APPENDIX A

Ground Floor - Fashion and Food Hall

Outdoor Yard

First Floor - Toy and Party

Second Floor – Home

APPENDIX B

Memo To: Stock Control Assistant, Party Section From: Mr Paul Barns, Toy and Party Department Manager Re: Toy and Party Department Stock Control

In the Toy and Party Department, we have excellent stock control. Below is a brief outline of how stock control is managed throughout the department.

Moving stock through the supply chain

All of our stock is sourced centrally by our buyers. All stock is delivered to the Distribution Centre and the Supply Chain Manager will check the quality of the stock. The Distribution Manager and Assistants are then responsible for storing the stock at the centre. This will be stored to ensure it maintains its quality and meets legal requirements.

The Toy and Party Department orders go directly from the Distribution Centre for deliveries three times a week: Monday, Wednesday and Friday. These arrive at different times.

Security throughout the supply chain

Once the order arrives at the store, it is the responsibility of our ‘backdoor colleagues’ at the Warehouse to check the delivery. They will check the security tags and will check off each item on the delivery notes. They make notes of any issues, for example, short delivered stock, damaged stock or overs.

It is the Stock Control Assistant’s responsibility to ensure the stock is kept secure when taking the stock from the Warehouse to the shop floor. There are a number of security procedures in place and different security tags for different types of product.

Storing Stock

Every item of stock has its specific place in both the Warehouse and on the shop floor. This ensures that stock reaches the customer in optimum condition and meets all legal requirements.

It is the responsibility of the Warehouse staff to ensure that delivered stock is allocated to the correct storage facilities in the Warehouse.

Once the stock has been accepted by the Warehouse, it is the Stock Assistant’s responsibility to ensure any ‘over stocks’ are stored correctly in the Warehouse. It is the Stock Assistant’s responsibility to make sure all stock is stored correctly on the shop floor to ensure the department is selling all stock in prime condition and following all legal requirements.

Stock control procedures

There are full procedures in place:

• All sales and returns are processed through the EPOS system; reports are easily accessed

• There is a wastage system that is used to record any damages • All delivery notes are available from the Warehouse once the delivery has been

received and processed • All capacity levels are set for each product • A newsletter of future promotions is available each week, so stock orders can be

adjusted • Stock counting is quick and easy due to all stock having allocated storage • Use of pulling lists and small metal trucks make stock movements around the store

safe and secure.

Stock control and other areas

There are full procedures in place to report any issues to colleagues in other areas that have an impact on stock control, such as:

• Stock delivered in poor condition • Damages that occurred after delivery • Stock not available • Stock not selling • Over stock problems • Under stock problems • Storage issues.

APPENDIX C

Handover E-mail

To: stockcontrolassistantpartysection@ashley’sgeneralstore.co.uk From: sslackstockconrolassistantpartysection@ashley’sgeneralstore.co.uk Subject: Party Section Stock Control – Handover

Hi,

I thought it might be helpful to let whoever takes over from me know how stock control works in the party section. Below is an outline of the issues I have to deal with.

There are supposed to be number of systems in place, but they do not work as they should.

We have deliveries three times a week from the Distribution Centre: Monday, Wednesdays and Fridays. This causes problems as I am off on a Wednesday. Although deliveries are accepted by Warehouse, the stock sits there and is not put out on the shop floor. The Warehouse staff should put it into the allocated storage space but rarely do; it is often left on pallets and cages.

If someone does work the delivery then you will find the stock just about anywhere. It is neither put correctly on the shop floor nor put back into the allocated sections in the Warehouse. We have allocated storage for our stock in the Warehouse, as a lot of the stock is paper based. We need good dry conditions. A number of stock items can be damaged easily, so we need it to be placed correctly in the Warehouse. However most Thursdays, I find it has been thrown anywhere, and a lot gets crushed and damaged.

There is some legal consideration we should follow, like with the fireworks and the helium gas. They are supposed to be stored in lockable cages in the warehouse and in lockable cabinets on the shop floor. The cages in the warehouse are always being left open, and a lot of the stock is just left on the floor. The cabinets on the shop floor do not lock properly. I have raised this as an issue with the Department Manager. We also need to be mindful of our legal obligations when moving dangerous stock through the store. We should use the special trollies; however we only have one and most of the time it can’t be found.

Counting the stock at the end of the week is difficult, as it is never where it should be. I waste a lot of time looking for stock the system tells me we should have. I have to enter all the data into the spreadsheet system. This means gathering together the delivery notes and wastage data. However, the delivery notes are just put in a box in the Warehouse; some don’t look like they are checked off at all, there are notes written on them which are hard to read and the wastage book is not always completed correctly especially with returns that are damaged.

Ordering the correct quantities of stock is also made difficult as I never know what products are on or off promotion. The promotions just seem to appear and disappear. I am supposed to receive a newsletter which tells me the stock on promotion and the dates but I have never received this.

I have tried to speak with the different departments about the issues but it is difficult to know who to talk to. There is supposed to be a clear reporting line across all the areas but no one seems to know who is responsible for what.

Kind regards,

S. Slack

APPENDIX D

Sales and returns for week 26

APPENDIX E

Delivery Notes week 26

APPENDIX F

Wastage records week 26

APPENDIX G

Stock count week 26

ASSESSOR INFORMATION

WJEC Approach to Assessment

The following principles apply to the assessment of each internally assessed unit of WJEC Level 1/2 Certificate in Retail Business:

• Units are assessed through summative controlled assessment. Details of controls for this unit are provided in this model assignment

• All assessment criteria must be met under controlled conditions, as specified in this model assignment, for the unit learning outcomes to be achieved

• Performance bands for merit and distinction can only apply once a candidate has achieved all assessment criteria. Evidence must clearly show how the candidate has met the standard for the higher grades.

WJEC Level 1/2 Certificate in Retail Business has adopted the principles of controlled assessment as set out in the Joint Council for Qualifications document ‘GCE, ELC, and Project Qualifications – instructions for conducting coursework’. This document can be accessed through the JCQ website (www.jcq.org.uk). Each centre must ensure that internal assessment is conducted in accordance with these controls.

There are three stages of assessment that will be controlled:

• Task setting • Task taking • Task marking.

Task setting

WJEC has produced this model assignment for the assessment of this unit. Centres are, however, allowed to modify the assignment, as outlined in the ‘Accepted changes to assignments’ section of this model assignment. This will allow centres to tailor the assessment to local needs. This model assignment has been written to ensure the following controls are in place:

• Each unit is assessed through one assignment • Each assignment must have a brief that sets out an applied purpose. An applied

purpose is a reason for completing the tasks that would benefit a business or scientific investigation. Further details are in the Statement of Purpose in Section 1.2 of the specification

• The assignment can specify a number of tasks but tasks must be coherent i.e. show how the assessment requirements all contribute to the achievement of the applied purpose of the assignment

• The assignment must provide each candidate with the opportunity to address all assessment criteria and all performance band requirements

• The assignment must indicate the acceptable forms of evidence • Where a centre has adapted the model assignment, there must be evidence of

quality assuring its fitness for purpose. Sample documentation for this activity is provided with each model assignment.

How the learner assignment brief meets these controls

This is a single assignment that addresses all assessment criteria for this unit. There is a clear applied purpose: to report on stock control in a retail business. The context for the task is fictitious, but has been developed in conjunction with employers to ensure currency and credibility. The assignment brief provides learners with opportunities to engage with real employers. All tasks are coherently related to the applied purpose. The Summary table makes clear the evidence requirements.

Task taking

There are five areas of task taking that are controlled: time, resources, supervision, collaboration and resubmission.

Time

‘Time’ has limited control. There are 8 hours available for assessment of this unit. The learner assignment brief suggests how this time can be allocated.

Resources

‘Resources’ has limited control. The assignment makes clear the type of resources that learners must have access to. Learners must have access to all Appendices for all tasks. Learners can access ICT software to produce evidence, but cannot access the Internet. Learners can have access to class notes, unless they have evidence of similar content from their learning activities.

Supervision

‘Supervision’ has medium control. Learners must be supervised by an assessor whilst completing all tasks. Centres must have in place systems to ensure learners cannot access evidence they have been developing outside of supervised activities.

Authentication

Supervision is in place to ensure the authenticity of evidence produced for summative assessment. Assessors are not expected to provide input or guidance to learners during the controlled assessment time. This includes providing formative feedback on the evidence being produced. Assessors can provide guidance on the requirements of the task and remind learners of the performance bands and how they can be interpreted. Assessors must intervene where there is a health and safety hazard observed.

Candidates can review and redraft evidence independently within the time controls for the assessment. Candidates cannot redraft based on feedback from an assessor.

Learners must sign the declaration in this model assignment to confirm that all evidence submitted for moderation is their own work and that any sources used have been acknowledged.

Assessors must sign the declaration in this model assignment to confirm that evidence submitted for moderation was completed under the controlled conditions set out in the model assignments.

Collaboration

‘Collaboration’ refers to group work and has limited control. For this model assignment group work is forbidden

Task marking

All marking of evidence must be made against the performance band statements given in the unit specification. Evidence marked must comply with the controlled requirements set out in this model assignment.

Written evidence must be annotated to show how it relates to the assessment criteria and performance band requirements.

Marking should only be undertaken by a designated assessor. An assessor should have appropriate expertise in the subject and level for a specified unit. The assessor is responsible for ensuring that:

• Assessment is conducted under specified controlled conditions • They are clear of the requirements of the learning outcomes, assessment criteria

and performance band statements prior to commencing controlled assessment • Evidence presented for assessment is authentic • Assessment decisions are accurately recorded • Evidence is appropriately annotated • Observation records contain sufficient detail for objective corroboration of decisions • Judgements are only made against the performance band statements.

ACCEPTED CHANGES TO THIS MODEL ASSIGNMENT

Assignment Brief (Task setting)

Type of evidence

Although there is no specified format for the Stock Report in Task 1, the learner must complete the recording of stock data onto a spreadsheet. All other requirements are as for Task 2.

There is no specified evidence formats for Task 2. Evidence can be presented in writing, electronically or orally. Where evidence is presented orally, observation records will be needed as evidence, together with any notes produced and support materials used. Observation records will include a description of candidate performance as well as a summative statement on the quality of that performance. Where performance is observed by someone other than an assessor, the ‘witness’ must complete a witness statement. Assessors will need to authenticate the statement either through scrutiny of supporting evidence and/or questioning of the learner and/or witness. If the statement is authenticated, it can be allowed to contribute to the evidence for assessment. Evidence of authentication will also need to be included. A standard pro-forma should be developed and used for all learners. Learners should receive a copy of the pro-forma in advance. The content of the observation record should focus on the content and not the style of the oral communication

Tasks

No changes allowed.

Purpose

This can be amended but must require learners to report on stock control in a retail business.

Context

The context must be realistic and credible but can be fictitious. There must be reference to a retail business. The information must include its structure, details of its products and its stock control system. There must be stock control data, equivalent in scope and number to the data provided within this model assignment. Tasks must be set within a realistic and credible context for the level of qualification.

How Assessment is Managed (Task taking)

Time

The time suggested for each task, as set out in the learner assignment brief, takes account of the contribution of the task to the overall assessment requirements. There can be no changes to the total time allocated for the complete assessment.

Resources

Learners must have access to an assessment grid. Details of essential resources are provided in the Summary table of the Learner Assignment Brief and the Task taking: resource section of this Assessor Guidance. There can be no changes to these.

Collaboration

Group work is not allowed for this unit.

Supervision

No changes are allowed.

Feedback

No changes are allowed.

WJEC LEVEL 1/2 CERTIFICATE IN RETAIL BUSINESS MARK RECORD SHEET

UNIT 5: Stock Control in Retail Business

Learner Name: I confirm that the evidence submitted for assessment has been produced by me without any assistance beyond that allowed. Signature: Date: Assessor Name: The assignment brief used for summative assessment is attached, together with evidence of quality assurance. I confirm that the evidence submitted by the learner has been produced under the controlled conditions set out in the qualification specification and model assignment. The overall grade awarded for this unit is _____________________________ Signature: Date: Lead Assessor Name: I confirm that the evidence submitted by this learner for summative assessment has been quality assured and the grade awarded is confirmed as accurate. Signature: Date:

Assessment Criteria

Performance bands Grade Awarded Level 1 Pass Level 2 Pass Level 2 Merit Level 2 Distinction

AC1.1 Describe how retailers store stock

Outlines in general terms how retail businesses store stock. There may be some errors and omissions.

Describes how retail businesses store different types of stock. There may be some minor errors and omissions.

Describes in detail how retail businesses store different types of stock. There may be some minor errors and omissions.

AC1.2 Describe how stock is moved through the retail supply chain

Outlines how different types of stock are moved through the retail supply chain. There may be some errors and omissions.

Describes how different types of stock are moved through the retail supply chain. There may be some minor errors and omissions.

AC1.3 Describe how retailers storage of stock meets legal requirements

Outlines, with limited application, how the storage of stock meets legal requirements. There may be some errors and omissions.

Describes how storage of stock meets legal requirements, which is mainly related to the scenario. There may be some minor errors and omissions.

Assessment Criteria

Performance bands Grade Awarded Level 1 Pass Level 2 Pass Level 2 Merit Level 2 Distinction

AC1.4 Describe stock control procedures

Outlines, with limited application to the scenario, stock control procedures. There may be some significant errors and omissions.

Describes stock control procedures which mainly relate to the scenario. There may be some errors and omissions.

Describes some stock control procedures in detail, which mainly relate to the scenario. There may be some minor errors and omissions.

Clearly describes in detail stock control procedures appropriate to the scenario. There may be some minor errors and omissions.

AC1.5 Describe how the security of stock is maintained throughout the retail supply chain

Outlines how the security of stock is maintained, with limited application to the scenario. There may be some errors and omissions.

Describes how the security of stock is maintained, with some application to the scenario. There may be some errors and omissions.

Describes how the security of stock is maintained which is appropriate to the scenario. There may some minor errors and omissions

Assessment Criteria

Performance bands Grade Awarded Level 1 Pass Level 2 Pass Level 2 Merit Level 2 Distinction

AC2.1 Analyse factors affecting the storage of retail stock

Analyses the factors affecting the storage of retail stock, with straightforward conclusions. Evidence is mainly descriptive, with limited application to the scenario.

Analyses the factors affecting the storage of retail stock, with some reasoning in the conclusions, which is mainly related to the scenario.

Analyses the factors affecting the storage of retail stock, with mainly reasoned conclusions appropriate to the scenario.

Clearly analyses the factors affecting the storage of retail stock, with detailed reasoning appropriate to the scenario.

AC2.2 Explain the relationship between stock control and functional areas of a retail business

Explains the relationship between stock control and functional areas of a retail business. Evidence is mainly descriptive, with limited application to the scenario.

Explains the relationship between stock control and functional areas of a retail business. Some evidence may be descriptive but is mainly reasoned, with some application to the scenario.

Gives reasoned explanation of the relationship between stock control and functional areas of the retail business in the scenario.

Assessment Criteria

Performance bands Grade Awarded Level 1 Pass Level 2 Pass Level 2 Merit Level 2 Distinction

AC3.1 Record stock levels

Records stock levels. There are some significant errors and omissions.

Records stock levels. There are some errors and omissions.

Records stock levels. There are minor errors and omissions.

AC3.2 Analyse stock related data

Analyses stock-related data with straightforward conclusions. There are some key points identified. The conclusions may have some errors and omissions.

Analyses stock related data with some reasoning in the conclusions and some key points highlighted. The conclusions may have some errors and omissions.

Analyses stock- related data with reasoned conclusions, which highlights key points and some relationships in the data. There are some minor errors and omissions in the conclusions.

Analyses of stock- related data with substantiated conclusions and identifies relationships between the data. Minor errors and omissions in the conclusions.

AC3.3 Present stock level data using ICT software

Presents stock level data using ICT software, with some errors and omissions.

Clearly presents stock level data using ICT software, with some errors.