Modal Verbs 2014-1 Technical e

8/11/2019 Modal Verbs 2014-1 Technical e

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CanI speak to George, please?CouldI speak to george please?


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Im afraid George is in a meetingMayI ask What Its about?


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I willask him to

call you when he

gets back

Im calling about

an important

meeting


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MODAL VERB

is a type of auxiliary verbthat is used to indicatemodalitythat is, likelihood, ability, permission, andobligation. Examples include the Englishverbs can/could, may/might,must, will/would,and shall/should.


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M. Verb Use ExampleCan ability, inability I can manage a big group in the company

Permission, request Can I go to the toilet?

Can you open the windows?

Could Permission, request Could you speak up ?

Could I interrupt a moment?

We could ask for volunteers

Would invitations, offers Would you like to go out after work?

What would you like to drink?


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Will Predictions, It will rain tomorrow

Future facts Ill call you on Saturday.

Promises My boss will have a meeting inthe company

Should recommendation You should take an aspirin

suggestions You shouldnt be late.

must obligation Workers must wear a uniformin the factory

necessity We must go now.


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Talking on the telephone can be difficultfor a couple of reasons. First of all, youcan't see the person you're talking to, soyou can't see his or her body languageand "read" his or her face. Talking on thephone also requires its own special set ofwords and phrases. Heres a helpfulreference chart that will help you speak

on the telephone phone with confidence inbusiness and personal situations.


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SITUATION

EXAMPLES

Introducing yourself. Phrases to use when you place the call.

When calling a general number:- May I speak with Marina Smith?- Hello, this is John Block calling for Marina Smith.- Is Marina Smith in?(informal)

When the person answers the call directly:- Hi Marina, its John calling.

- Good afternoon, Marina. This is John Block from ABC company calling. Answering the phone.There are many different ways to answer your phone.

For calls to your direct line:- Good morning, this is Marina.- Good afternoon, XYZ firm. How may I help you?- Marina speaking.- XYZ firm, Marina speaking.

For calls to your direct line, when the person asks for you by name:- Speaking (caller says: Is Marina there? and Marina replies: speaking).- This is she / this is he (caller says: Is Marina in? and Marina replies This isshe).

For calls to a general number:- Thank you for calling XYZ. How may I direct your call?


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Connecting someone.When you answer the phone and it is for somebody else.

- One minute, Ill transfer you now.- Please hold and Ill put you through.- Let me see if Jim is available.

- One moment, please.- Hang on a minute.(informal)

When you need to put somebody on hold

- Jim is on another line at the moment. Would you like to hold?

- Im sorry, I have a call on my other line. Can you please hold?

For customer service calls- All of our operators are currently busy. Please stand by for the next availableoperator.

When you dont understand the caller

- Could you please repeat that?- Im sorry, I didnt catch what you just said.- Can you please speak a little more slowly?

- Can you please speak a little louder? Clarifying what your caller says

- Can you please spell that for me?- How do you spell your last name?- And that company name again was, JAQ Industries?- Let me repeat your information to make sure I got it right.


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Taking a message for someone

- I'm sorry, Johns not here at the moment. Can I take a message?

- John is in a meeting at the moment. May I ask whos calling?- John is at lunch. Would you like to leave a message?- John has left for the day. Would you like to be put through to his voicemail?

Leaving a message for someone

- Please tell him that Susan called and ask him to call me back. Mynumber is 999-343-3423.- Please ask him to call Susan when he gets in.- He already has my number.- Hes not in? Please put me through to his voice mail.- When do you expect him back in the office?- I need to speak with him on an urgent matter. Please have him call meas soon as he gets in.

Ending a conversation - Its been great talking with you. Ive got a meeting now so I better run.

- Thanks for calling. Ill speak with you again soon.- Ive got another call coming in. Good talking to you.- I better let you go.- Its 5 oclock already. I better let you go.- Lets touch base on this again in a few days.


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Modal Verbs 2014-1 Technical e

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