Mod 5 Chat Box - School for Change Agents

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Module 5 chat box contents

from Joanna Hemming to All Participants:

Hi all. If you would like to chat to your fellow change agents on here, please select 'all participants'

in the drop down box and everyone will see your message.

from Adrian Woodfield to All Participants:

Hello from Orkney! Excited, but sad this is the last session!


yeay!


is there a cup of tea and a biscuit going?? Yes please - two sugars!


PSB - excellent!! So impressed i bought the album!

from Oliver Benson to All Participants:

@adrian do you like it?


@oliver - I've heard the other two albums,but not this one - realy brings it back


http://www.metrolyrics.com/go-lyrics-public-service-broadcasting.html

from Helen Bevan to All Participants:

Welcome everyone to the 5th and final module of the School for Change agents 2017. Where are

you and how is the weather? I'm in Glasgow and it is cold


Orkney is cold and wet

from Pip Hardy to All Participants:

It's chilly in Cambridge also, @Helen - yesterday was beautiful and warm but today it's only 10

degrees!

from David Deans to All Participants:

Ayrshire is cold too but dry.

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from Marie Parish to All Participants:

Marie in Ottawa Canada! It's sunny but chilly here at -10.. but better than yesterday as we got 25 cm

of snow.


We have a strong Scottish contribution today!

from Karl Fredrik Westermann to All Participants:

I'm in Oslo, Norway and the weather is like spring.


Hawkeye the noo!


@Oslo - hi Norway!

from kay rutherford to All Participants:

Freezing but sunny in RI. USA


Cold seems to be our global weather theme


@kay - not related to Andy (Fud) by any chance?


So who here is old enough to remember the Apollo 11 mission?

from kay rutherford to All Participants:

no


@Pip - yep!

from Tony Longbone to All Participants:

not quite Pip


no, can't remember

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@Karl whereabouts in Oslo are you? We were there a couple of weeks ago giving a talk at Oslo og

Akershus Hogskolen

from Aidan Murphy to All Participants:

Me: exctited. Weather: Dull. Town: Chorley. Looking forward to session 5. hello.

from Mandy Townsend to All Participants:

hello my name is Mandy my twitter handle is @MT_marshlands I am on the Wirral and work in

Wales, and it's sunny here

from Emily Beardall to All Participants:

Hi everyone, a pharmacist in Bradford here. Bit gloomy weather-wise but not in outlook, after lots of

inspiration and energy from doing this course :)


@helen_funnell Hi to everyone in Edmonton!


Good afternoon all, #hellomynameis Tony, joining you from my sofa in Wolverhampton with a chilly

wind blowing outside

from jean dipple to All Participants:

Hello guys, how are you all

from cris mulshaw to All Participants:

Salisbury checking in!

from Cheryl Mudge to Host (privately):

Good morning from Calgary, Canada.

from Yvonne Newbold to All Participants:

Hello, my name is Yvonne and I'm in Wallington South London, with beautiful sunshine outside,

though still a bit of a chill in the air

from Ruth Doyle to All Participants:

Hi Ruth Doyle Nottingham dull and cloudy here - wishing I was in South London

from Tom de Salis to All Participants:

Hi all, Tom at HEEWM in Birmingham, weather not so great this week

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from John Kolodny to All Participants:

John From United Staes- Cleveland Ohio- Coalition Of Kaiser Permanenete Unions. Cold and snowy

here.

from Leigh Kendall to All Participants:

Hi! I'm Leigh from a very grey and chilly Bedford.

from Tracy Clifford to All Participants:

HI there, Tracy Clifford from Caledon, Ontario, Canada. it's sunny and chilly.

from Maya Pajevic to All Participants:

Hi from Calgary! cold and snowing here!

from cris mulshaw to All Participants:

Salisbury is grey overcast and a tad chilly

from Emily Lau to All Participants:

Hi there, Emily Lau - OD Officer in East Sussex, it's glorioiusly sunny and warm here.

from Lorri Zagar to All Participants:

Hi, It's Lorri from Caledon Ontario Canada. Very cold but sunny here.

from milne weir to All Participants:

HI, Milne from Inverness in Scotland Weather is sunny with rain and wind!!

from jo Palmer to All Participants:

hello all, am actually onleave but enjoying the sessions so didn't want to miss it. Am in dry but n

overcast Poole

from Liz Oddy to All Participants:

hi Im Liz from Leicester UK, its grey and grim here

from Marc August to All Participants:

Hi!!, Marc here In Los Angeles today.

from tom houston to All Participants:

sunny here in Scotland in between showers...and the heating's on...so it's nice and warm


Sussex is bucking the global weather trend!

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from Emma Hill to All Participants:

afternoon from overcast but dry Burnemouth

from Mike Jones to All Participants:

10C in cloudy Leek, but at least not snowing

from Lucy Butler to All Participants:

Morning from a warm 10 degrees in NZ

from Sajjad Mushtaq to All Participants:

Hi from cloudy Birmingham, UK

from Hazel Murgatroyd to All Participants:

Morning from northwest Arkansas! �

from Martin Sharp to All Participants:

Same 10 degrees here in the UK (well Salisbury area)

from Sally Davies to All Participants:

Hello from Oswestry :)

from Michele Wood to All Participants:

Hello from a bright spring afternoon here in London UK!

from Angelique hogeboom to All Participants:

hello from Rotterdam

from Wendy Johnson to All Participants:

A wee bit dreich (soggy, wet, mizzle) near Edinburgh :)

from Sezer Domac to All Participants:

Hello from Leciester City (last year champions):)


@Sezer and this year's European Champions?!?

from Mel Harrington to All Participants:

Hello from a damp and windy North Cumbria


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@Mel - Cumbria is alwaysdamp and windy!


Rather sad that this is going to be our last session :(

from Marc August to All Participants:

Los Angeles is chilly 57 degrees F but sunny.


You have a point there

from Caroline Carswell to All Participants:

Lighting a fire later, for the first time in a week (Dublin, Ireland)


80 degrees and sunny in Birmingham...JOKE!

from Ashley Burton to All Participants:

hiiiiii :-)


lol @ jean

from Tanya Burchell to All Participants:

Hi from a chilly Gloucester!

from Fran Mead to All Participants:

it was sunny in Sheffield and now it isn't


Hi tony :)


wish I knew how to tweet :(

from Malcolm Cooper to All Participants:

Hello from Malcolm Cooper. I'm in South London and it is warm and sunny.

from Richard Bessell to All Participants:

Rich Bessell from Dorchester (UK)(Dorset CCG)

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from Leigh Kendall to All Participants:

Hi! I'm tweet monitor, please do tweet us @sch4change #s4ca if you're on twitter - thanks, Leigh! :-)


Hi Jean glad you can join us today

from Leeanne Lockley to All Participants:

Hi Everyone. Sad this is the last session

from Sally Drake to All Participants:

Lucy Seymour & Diana Stewart are present with me

from Ashley Burton to All Participants:

loving the wallpaper

from Leigh Morgan-Jones to All Participants:

Hi All. It is 80 degrees in Staffs. Office heating on and sunny outside. Nearly!

from Lori Williamson to All Participants:

I can't believe how quickly this has gone - really enjoyed

from angela gulay to All Participants:

Hello from Alberta Canada. These sessions were awesome!

from Andrew Marsh to All Participants:

Hi @Adrian Woodfield - you need to do the Twitter training run by @WhoseShoes and colleagues

just google search her


Thank you!


@Andrew - will do - thanks!

from Nigel Millar to All Participants:

when you go over the edge of the world - you get to NZ

from Fiona Mac to All Participants:

@Nigel - keep the Canoe Steady!

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@Tony - thank you!

from Jane Moore to All Participants:

Happy to be doing this live this time!


Glad your here @JaneMoore


Some of us naturally live on the edge!


agreed Caroline - many years i have sat outside the conformist circle but now I have a purpose


@Tony, it is a process :-)


#releasethepens


Hi Emily. Hope your here. A new connection from Canada. An excellant RCT. Thank you for putting us

together

from Emily Latourell to All Participants:

Hi Leeanne! Nice to see your name again :)


Highly recommend the RCT if anyone is considering signing up


bye bye pens! :(

from Naomi Brook to All Participants:

My RCT hasn't got back to me :(


power to the pens!

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Naomi - I can do that


I did enjoy it when I took part last year, think i'll have to get myself sorted for #RCT2017

from Zayna Khayat to All Participants:

Hello everyone. Zayna here from Canada, on loan to the Netherlands for a year. I have been curating

some of my favorite images from the school + Helen's tweets + other stuff I see in my work into a

Pinterest gallery. Here it is https://nl.pinterest.com/khayatzayna/health-innovn-culture-mindsets/ If

you'd like to be added to my Board, ping me!


@Zayna - Ping!!


My RCT connection led to really interesting connections with people facing similar challenges,

fantastic


Nigel - how do you mean?


#RCT2017 great fun @Tony

from madelyn griffiths to All Participants:

Felt very humbled after my skype RCT, thank you Yvonne cant wait to talk again


stood on the edge ready to dive in


The edge is where you meet edgy radicals


go and stamp on the cracks in the pavement!


LOL I love this every time I see the Cartoon. Were too busy to change

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change is hard work but once you connect the passion it starts to flow


The only tool of a leader is behaviour - being a role model - anything else is an illusion


good points @Nigel and @Tony


rolling with being a role model


Cultivating the Quality of the Soil #ULab


If you want to signal change - you have to be the message


fed up with the lead being the one who shouts the loudest. they ae often the ones who fear change

most


Shouting is not the best tool of leadership

from Jacke Welsh to All Participants:

Agreed Adrian


Who loves shouty people - not me - not you - not everyone

from Muhammad Ali Abid to All Participants:

lol @ Nigel


your right Nigel, calm conversation - change is there to be nurtured


Being a leaderisnt a position and power it is the influence and how to activate others

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If you are in health - you can have a million stories to lead with - patietns will give them to you


Leadership is about talking to people not at them


love to connect with people

from Wanda Collinge-Wagner to All Participants:

i think you also hve to search for stories within the group where change is happening


A wise patient said recently "The more I walk the better I am" - I can never say that better


I want others to see that bottem up (how rude!) change is possible

from madelyn griffiths to All Participants:

Leadership is also about listening


Its also about demonstrating that you believe in what your trying to change


belief is vitally important


"True leaders dont create followers, they create more leaders" - not sure who said that!


if you stand by and do nothing - then you are complicit in being part of the problem


and passion @Jane


lol @jean - together we can achieve


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You just did Jane :)

from Sarah Edwards to All Participants:

Love the comment "True Leaders don't create followers, they create more leaders"


The best leaders also know how to be folowers - for this is how they became leaders

from Kim Vereijken to All Participants:

Coalition of the willing and the winning


@Tony how's your bridge building skills


Old power sees informal networks as a threat


Spin your web wide - and do not give up - cf spider and Robert the Bruce


bridge networks resonates, once i adopted that things fell into place


Love to network but with ebeyone busy how do we meet? Not everyone can access social media at

work. Any suggestions


*everyone


a network is only as good as the weakest link


Communcate with many people from many places - ideally by talking to them face to face


yes, face to face in a non-hierachical format


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Need to seek people that don't have the same values too. That's where we learn

from Tom O'Sullivan to All Participants:

I think this is really missing the benefit of working across boundaries where we DON'T work with

peers or 'folk like us'...


funny I was trying to articulate this idea last week in a meeting!

from Laura Wilkes to All Participants:

Because we serve all, librarians are in a great position to build bridge networks :-)


@Leeanne - you meet for lunch, coffee etc


"distributed leadership rocks"


true adrian!


haha - whole told Helen she could not influence GPs


@leanne - what about a noticeboard where people can share info about themselves?

from Rob Cockburn to All Participants:

is change through strong ties more "improvement" whereas transformational change comes from

exposing the "we dont know what we dont know"?


Thank you @Nigel

from Si Chun Lam to All Participants:

I agree with a lot of what you're saying Helen but also I agree with Tom's comment above -- often it

is often advantageous working with people who DISAGREE with us too because it stretches,

challenges and enhances my thinking too.


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@Leeanne - just find a way - anyway to talk to people


Need strong ties for support, need understanding and valuing differences to truly co-create

from Jonathan Williams to All Participants:

different perspectives


Easier to build momentum

from elaine bayliss to All Participants:

helps to build momentum


Need strong ties to build the trust


Trust

from anne brittain to All Participants:

relationship and trust already built


Efficiency - things move faster


similar values mean commitments more like to be made and actions taken forward


@Wendy - need some selfcare to help get through, but challange really makes it better.


Same language

from Andrew Blane to All Participants:

common language eases understanding


connections

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from Christopher Malvern to All Participants:

Pro - builds quick momentum


Fewer barriers


Connectivity - Ease of access


trust


Cons - you can end up preaching to the choir

from Amy Anslow to All Participants:

Easier to build trust


familiarity


its easy


knowing each other already


Support and encouragement

from Sarah Lesperance to All Participants:

Similar perspective, faster change

from Steven Amrhein to All Participants:

support and things get tough


Shared values and vision


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diversity


Common language and perceptions

from Hugo Lemay to All Participants:

same language


shared vision


Provide a safe haven


its lazy?

from Clare Ibbeson to All Participants:

shared understanding


Strong ties - it's easier to work with people who "speak" our language in terms of expectations,

beliefs & values

from Cat Chatfield to All Participants:

Easier to create a shared vision


adv: know the language to use, and what motivates people


Speak the same language, less time wasted explaining your vision, they already get it


connected through ideas


common goals


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Fast


understanding of same pressures


shared understanding of the problems that you want to change

from ann quinn to All Participants:

peer influencing and trust

from Ruth Twiggins to All Participants:

more sustainable


pros - feels 'natural' working together and you do more


vision


lots of agreement and support


Pros: increased trust


different perspectives


value base

from Felicity Mitchell to All Participants:

understanding


be more confident in portraying your idea

from Siobhan Bonham to All Participants:

same technical language

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coomon language

from Rainer Golombek to All Participants:

get inside knowledge


shared goals, missions and values


same level communication


helps keep the momentum of change going


cons - sometimes end up with groupthink


We are social beings - we did not evelove to work through documents

from Amy Newbery to All Participants:

Trust and efficiency


starting at a similar place

from Drew Carr to All Participants:

Easier to progress to a common goal

from Sharon Brown to All Participants:

Speak the same language, have the same experinces.


sense of purpose

from Chris Chambers to All Participants:

relationships bui;d trust


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same logic models and framwork


it builds a community

from Lisa Holloway to Host (privately):

agility through knowing and learning from collegues from other organizations


Change is more resilient (less prone to falling apart) since on a foundation of trust


synergy

from Chris Bungoni to All Participants:

shared experiences

from Kate Silvester to All Participants:

common cause, problem. Common experieneand language. already established network

from Ann-Marie Caunce to All Participants:

ties strengthen incrementally


understanding


supportive


support from strong ties is essential & can help achieve through their weak ties


Pro - low hanging fruit is picked off


Easier to explain an idea to like mined strong ties


Understanding

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from Masood Darr to All Participants:

common understandings


Shared values, differing perspectives on the system


Con = we onl ychange within the parameters of what is already known


Less explanation to do


similar chalenges


less obvious conflict


HNG


value base


Shared reality (or perception of reality


pooling knowledge


speak the same language

from Nicolas Bardy to All Participants:

trust, shared experiences


helps framing in a relavant way


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pros of strong ties: it's a safe to be. and check your thinking before we go wider


Relationships are all there is. Everything in the universe only exists because it is in relationship to

everything else. Nothing exists in isolation. We have to stop pretending we are individuals that can

go it alone.

- Margaret J. Wheatley


shared context


Trust means people listen more easily


HANG ON! How does working with like people bring diversity?!

from Michelle Lewis to All Participants:

Understanding


non threatening


similar interests


easier access to strong ties


Con - limits disperse ideas and innovations


@tom - diversity as in different points of view


feathers remain unruffled


@Tom - yes, well spotted, we need opposition to create sticky change

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If people like us they want to help


Sometimes being exposed to challenging, difficult, and contrasting ideas is quite important -- maybe

it fits with "strong ties" too if you include strong ties in with people you disagree with but respect


Confirmation bias


@Tom - well diversity is your challenge - find unlike people


Risk of group think


lack of diversity


groupthink


@Adrian - but 'like' people DON'T see things differently


group think


cons: group think


People just don't like change.


CONFIRMATION BIAS


group think

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from Liz Worsam to All Participants:

Think the same


preaching to the choir


draw back - same old, same old.


sustainability


lack of innovation and creativity

from Clare Ibbeson to All Participants:

takes time to build new relationships


close view on solutions


lack of diversity


Too similar - Not challenging


limited network

from Chris Bungoni to All Participants:

sterotyping


limit input from those that don't like change

from martin hurst to All Participants:

not seeing alternative views

from Felicity Mitchell to All Participants:

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doesn't reach everyone


risk of "group think" and not consider opposing view points.


Don't get diversity of different ideas and ways of thinking.


Lack of new ideas.


Lack of challenge, can breed complacency


Insular


not being challenged


same people

from Sarah Lesperance to All Participants:

Time to explain WHY change needed


don't reach out to new /less thought of people


you are stuck in one domain


limited impact


too few solutions


You only ever preach to the converted

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missing connections further afield

from Liz Lester to All Participants:

If you don't work with and listen to people who have different views then you might never

understand and address resistence.


blinkered thinking

from cathy caple to All Participants:

Groupthink


people not critical enough

from Cat Chatfield to All Participants:

unaware of your unknown unknowns


Agree - confirmation bias


Not transformational

from Ruth Twiggins to All Participants:

lack of an alternative way of thinking being in the group


Hierarchy

from Elizabeth Bleu to All Participants:

no change of status quo


too informal a relationship


strong ties, and especially commitments can make change threatening

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lack of dissenting voices


Lack of ideas


you wont make it to the edge


too many similar ideas


expections of favouristism


you're likely to think the same


drawbacks - sustaining the change


lack of external context


might build resistance


You create a silo


tendancy towards bias


lack of diversity


you are not cahllenged


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NOt diverse enough


spread is limited to a small group of US


we only change within parameters of what is known

from James Turner to All Participants:

bias in agendas


collective power intransgence


not enough different views


competitiveness


lacks of wider perception / seeing through different lenses


Not reaching people who don't want to change


You get incremental change, not transformatonal.


Echochamber - might limit innovation


ability to achieve small tasks


all pros can become cons if they are too strong


lack of strong tie relationship

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not engaging the opposition


May be more difficult to promote change


status quo


translating message to those who are not in agreement


Group think, limited resources withi the group, no new perspectives.


Confimation bias


no resisteance

from Laurent Voyer to All Participants:

not innovative enough?

from Christine Clarke to All Participants:

Limited to the people you are connected to


threatens to unsettle existing power dynmaics


Fight for power

from Sally Humphreys to All Participants:

Pros Shared understanding thats aids collaboration


cons: they may change their minds if a stronger person puts the opposite perspective


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It doesnt make you think outside the box as you all have the same interests and values


lack of diversity


shared mindset = lack of different thinking


becomes tautological


Con - we don't reach people who aren't active in desiring changes


We draw towards people too much like us so risk of less diverse views


not necessarily standing in the 'right' other shoes


lack of innovation


Who you don't know, you don't reach


differents goals


Doesn't stretch you to think differently


pro: common understanding


Lack of understanding


You create a climate of them and us which can encourage division and judgement

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lack of co-creation to spread


Is real change going to happen?

from Sally Humphreys to All Participants:

Cons - people don't always think outside the box


becomes its own "division"


Agree. Can create barriers to change


silos of work


prespective is different from those who we are hoping wil adopt change


exactly Yvonne in this together is the way i see it


@yvonne definately them and us

from Claire Tomkinson to All Participants:

I quite enjoy delivering a workshop with people who don't quite get it. Can be a challenge, but I

know that I've reached someone different who hasn't thought this way before


@sharon "silos" - great!


always try to engage the weak ties in the hope of making them strong


Bridges offer a way round obstacles!

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develop permission to challenge and disagree within the strong ties...and yeslook to what

strengthens the weak ties

from susan edgar to All Participants:

I love story telling..it is a great way to bring people together!


woulld that mean different department groups working together on a common goal?

from Angelique hogeboom to All Participants:

i have to continue this training at another time ;-( Thank you Helen


@susan - Once upon a time....


look for strength in depth


Weak ties is critical, we use an approach here we called "trojan mice" trying to break down barriers

through weak ties


Haha - love trojan mice!


#Trojanmice love it!


weak ties are like dodgy wiring - creates sparks!


Brilliant! Its so easy to focus on strong ties, when its the weaker links that can be affected, and

effective


To work with weak ties we need to get out of our comfort zone.


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more about Tojan Mice please Si Chun Lam


yes please Si! :)


trojan cheese?


https://ssir.org/articles/entry/wheeling_in_the_trojan_mice


Make weak ties strong!


#WeRadicals?


kim - I was just thinking that!


Achieving a common goal for all, will help turn weak ties into stronger ties


@Noami WeRadicals a great idea


#BandOfRadicals ?


yes cos I'm not any of those!


data overload with weak ties?.....Organisations should give time to employees to build up weak ties


#JFDIRadicals???!


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if we enter as a trojan horse we attract a lot of attention and then people will attack the

idea/change. But if you train up an army of mice of all sorts, and enter through every crack and

crevice and influence change, people are much more likely to buy into / influenced by the change :)


there is the @GlobalVRadicals out there in the #twittersphere


WeRadicals could create a group on the WeCommunity?


YES mandy!

from Claire Tomkinson to All Participants:

Love the Trojan Mice :-)


@Si isn't that called 'Entryism'?


#WeTrajanMice


Love the potential of WeRadicals


*trojan


Need to read more about trojan mice. Just realised I have been one for years without knowing it!


Acute hospitals have divisions- the word itself says it all. No room to meet weak ties


Love the idea from Naomi about JFDI radicals! And the trojan mice - fab concept!


torjan mice, like it


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trojan


any of that really. Doesn't matter what the # is

from Patricia Gbadebo to All Participants:

Good leaders create leaders


Thanks for the signpost to @GlobalVRadicals


I vote for #torjanmice!


Ties are great - but be careful in sticking only to old school ties


no problem Liz


isn't Brexit a move away from bridging our weak ties?


oooh politics!


eeek - the Brexit word!!!


lol @naomi


don't get me started!


Im so impressed people can listen, tweet and get involved in the chat all at the same time.


Trojan mice (leaders) can create emerging followers

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#multitasking


It is some of the fun/challenge I find at work to bridge those weak ties in the face of adversity


haha Leanne I'm doing no twitter this time - attempting focus...


Im a man - I cant do that


i'm trying my best @Naomi but it's not easy


I feel like Jean Michel Jarre - I have multiple screens in front of me!


Old reference!!!


Think we'll meet on twitter afterwards @tony


Showing my age! ;-)


It takes courage to approach people from weak ties sometimes - fear of rejection and ridicule or

being seen as being pushy or arrogant or whatever. Fear of "what people think" is huge. However,

over this week and last week I've pushed myself through these fears and reached out & I've been

overwhelmed at the goodwill, help and support I've had from strangers and from those I have very

little in common with


@Liz only if you've got two keyboards!


I do!

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and a theremin?


twitter afterwards great idea @MT_marshlands


I wish!


*like*


wow - that is great!


Love that quote


@Yvonne - totally agree...fear disempowers potential


Love this quote


This is fantastic quote


I agree - fab quote


that's great news Yvonne - had similar realisation how far i've come speaking to the surgeon who

operated on my hand


I can only do 2 things at once!


2 is good! see you on twitter..

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(@healthynemo)


the extrinsic pacman


Payment by results doesn't drive me.


@lockley_leeanne see you all twitter afterwards


pacman eats everything


Tony, that's lovely, when people relate to each other as people not the barriers society hides us

behind, real magic can happen


Conflicts with my core values


@Yvonne - that's fantastic,


multi-tasking here, reading slides, captions, chat box and taking notes :-D


Thank you Caroline


all work we do in NHS are extrinsic!


show off! ;-)


Thank you Chris

38


in japan doctors are paid by the number of healthy people, not people they treat


I have already used the stages of change model from previous session to help people focus on a

problem at work. V helpful.


love this model, stages 2 and 3 are often missed out in the implementation of a change


I've made this mistake sooooooo many times!


Wow. That is radical @Jo


Ricahrd, isnt that wht we struggle because the 'old power' model assumes no-one will do anything

unless they make them (Extrinsic factors)?


Tell that to President Bush and PM Blaire!


(politics - sorry!)


we often use the term 'business as usual' without ensuring sustainability


To get intrinsic motivation start with a story


@Jo love the concept from Japan. Do wonder if this results in docs for wealthy communities being

paid more than those in disadvantged areas


Laurels are poisonous - so dont rest on them


39

haha i like the politics talk @adrian :)


Surviving victory is great, but it's the fear of failure that holds a lot of us back and knowing how to

survive that. This whole Change Agent 5 weeks has really helped me think differently about this


Agreed Yvonne


love that quote Nigal Millar...will borrow that :)


Dont fear failure - but be daunted by success and be ready to do it all again and again


lol @nigel like that one


@Yvonne Its ok to fail. Fail = first attempt in learning. To fail still gives understanding and knowledge


this is SO #CovMindTheGap - we're all fighting against anyone thinking about funding this change

platform


Failure is good, as long as no patients/ people get harmed, and we learn.look at Agile and rapid safe

to fail projects


is this why STPs seem to be failing?


YES!


:(


I would say so

40


Leanne, thank you, I'm learning that, and it's a mindset - because even trying something is a success

whatever the actual outcome of that something!


YES


change is a continual process - not a one-off and left 'til the next time


probably, too rigid


yes mike definetely


Change platforms, excellent description


love this- how I learn, by reading and talking about it


stp's are about maintinance, not change


Give up on the burning platforms and start building fireproof change platforms


stps are about savng money....


Was that passive knowledge


Tacit knowledge is the best kind for me


My line is awful

41


Ok


more paperwork and even more emails


I'm going to share this module with our local group campaining tostop closure of local hospital


Aint that the truth about top down chnage processes


@Mike - I thought the same thing


I love talking to people about what I am and what I do. Tacit knowledge can be two way.

from John Wallace to All Participants:

Does anyone here work in an Agile environment / an Agile way of working? Be interested to share

experiences @johnwalllace


Dont feel bad Helen - I read your toolkits and used them


i alway use tool kits


I would love to hear more @johnwallace


This school for change agents has been the catalyst for me to be bold enough to step outside my

comfort zone, put my head over the parapet, and organise, single handedly, a conference on special

needs children who are violent towards their children. A huge task, but I'm being powered by other

people.s goodwill, kindness and enthusiasm. It's taken on a life of its own and its the connecting with

people module that has been the gamechanger for me in making this happen.


should we be encouraging best practice metholodgies then? i.e: PRINCE2

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Well done Yvonne


@Yvonne - excellent catharsis


OH NO!!!!!!


Nooooooo. Not the end :-(


Change effected via social knowledge is grassroots driven - we will see more and more of this.


Most of the projects/programmes that are run in the NHS seem to be iterative (i.e: Agile)..


No we have to learrn to fly on our own


Success to all involved for this change, Richard


the end - my only friend, the end.....


Good for you Yvonne


This school has been the best i have attended.


Me too


Thank you xx


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Its not the end .... this is just the beginning..........


@Yvonne where/when? I work in learning disabilities contact me perhpas at [email protected]


Toolkits, data and evidence are a vital part too ... just not the whole picture. Tacit and stories are

essential too


excellent Yvonne, how's everyhting going with that. have you filled all your spaces yet? such an

important subject


Helen - thankyuo for sharing your story


lol @adrian the doors love the track

I will do what I can for you Yvonne


@yvonne - sent someone your way from here, hope the initiative works out. sometimes slower to

move than you may like


Tickets for what?

from Yvonne Newbold to Host & Presenter:

Thank you Tony - thank you Mandy - I'll tweet it after this with the #s4ca hashtag. Hugely grateful.


@ Helen - social story at its best


Thank you Caroline, Sally the conference that this course has inspired me to organise

from Liz Worsam to All Participants:

Great to share this with you - Liz in Bristol!


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Helen you are our Captain on our ship of change agents


you are on a voyage Helen


You're a sailmaker too, Helen


Yvonne very interested, just following you on twitter


You are helping us set sail


Thank you Jean, I'll follow you after this


You are teaching us to catch the wind in the shoulder of our sails, Helen.


Thank you


Winds of change ...


Helen, you are a navigator, a captain and you manage the rock the boat while keeping it afloat! And

remember St Exupery....


definitely!

from Lisa Holloway to All Participants:

You are!!!


Here is Helen putting the wind in all of our sails - THANKS


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This has been one of best learning events I have done for ages. I need to immediately go and watch

all five recordings again :-)


Thank you.


Thank you Helen


Thank you Helen and your team.


Beautiful, Helen. Thank you.


Thank you - been very interesting


Thank you so much to everyone involved. I will try to make you proud.


lol @zayna

from pramod kumar to All Participants:

all the five modules have been excellent .Thank you.


The maker movement - we are it! 😍😍


How do we stay connected?


Thanks for the share Helen, you are awesome


Zayna has it


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It's given me a lot of food for thoyght, thank you so muhc


Can we do it? Yes, we can!


I've shared this across many of my groups outside of work - politics, social change - same lessons -

thanks


Thank you so much for the last five weeks, I've loved it.


and i can't type !


Fabulous! - When is the next set of modules coming out?

from Isabella Davis-Fernandez to All Participants:

Thanks so much!


Really useful - will miss the sessions


@Adrian - must be a rocky place..


school may be out...but never over


I will go forth and rock that boat!!!!


My story - has another chapter to come - inspired by everyone here

from Liz Oddy to All Participants:

Ive really enjoyed and been rejuvenated by these sessions. Thanks for giving me my mojo back.


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Thank you Helen. I have thoroughly enjoyed being part of this. Rock and Roll!


This has been so motivating, brilliant


i want to help the school expand going forward...


how long will the randomised coffee trials run for?


Joined the NHS to make change and will keep doing so


i'm inspired.


Yes!!


thank you for a great programme - I'm off to riock the boat with a whole lot of new knowlege x


thank you Helen


yes please!

from Alison Mahon to All Participants:

Really appreciated the course!


I'll be back


thank you Helen


thanks Helen!

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thanks !!!!!!!!!!!!!!!!!!!!!!!!!

from Shawn Volk to All Participants:

Wow - thanks so much for everything!


Thank you


Thank you

from Shelley Cornick to All Participants:

Thank you Helen!


thanks everyone


I hope there are more of these before next year

from Christine Clarke to All Participants:

Thank you

from Michelle Grouchy to All Participants:

thank you!

from Erin Brown to All Participants:

Inspirational as always


the school always inspires me, great session thank you helen


Every week each module has been inspiring , thank you


You will definitely see me next year


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Take Care. Cheers!


Definitely next year, this was the second year for me and it's been great to join in again


next year- yes. THANK YOU ALL


many thanks to the team - briliant


Thanks. Sorry can't make breakout room.


thanks - so inspiring


would love to access more modules

from Angela Rowe to All Participants:

So inspiring Helen - thank you!

from Jennie Huntley to All Participants:

thanks Helen, have loved these sessions

from John Wallace to All Participants:

Thanks Helen!

from Kerry Diamond to All Participants:

Thank you everyone- the shcool has been amazing.


Putting labels and context on my journey in the last decade - was the biggest takeaway from this

School. Thank you to the team!


sailing means we generally have to tack back and forth to make progress. Its not a straightforward

journey

from Laurent Voyer to All Participants:

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thank you helen


Thank you! I can't stay in the break-out room this week, but really enjoyed the five sessions and

being able to listen in and try and contribute too! :)


I really feel that I have learned some ideas and tools that can help me refocus some of the change

initiatives that I am working on or part of!


Thanks to Helen and the team -all the best

from Achal Gupta to All Participants:

thanks very much for running a wonderful program. I did masters in health care mgmt but must say

learnt more in these five sessions. thanks a mill


Missed the info at the beginning regarding being a certified agent can I have it please

from cathy caple to All Participants:

thank you Helen, the approach to leading change is changing - old power vs new power - and this

has given me so much food for thought in how I approach change, while at the same time confirming

I'm doing quite a bit quite well!


wow @achul


Our thanks and best wishes, happy st. patricks day from the group in the NRH Dublin


Thank you!


Cant stay for breakout rooms however all the best to all my school chums


thanks Jean, and you!


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School's out for summer! See you next term!


Good bye everyone. Look to speak to all soon on twitter and the facebook page.


Ok thank you


Hi guys, who exactly is here? Caroline from Dublin, Ireland - @soundadvice_pro


My story - I have a profoundly disabled child who was not expected to survive, and he spent most of

his first six years in hospital, with me always with him as a resident parents. The NHS dominated our

lives all the way through his childhood, outpatients, inpatients, therapy appts, A & E, community

team, you name it we used virtually every service the NHS can offer. Against all the odds Toby

survived, and he is now 22. We had a huge party for his 18th, but a couple of weeks later I was

diagnosed with bilateral breast cancer. After a year of treatment, it was discovered that the cancer

had spread to my bones, with a very poor prognosis. That day I decide what I wanted to do with

whatever time I had left - I wanted to make lives easier for families and children with special needs,

and for the staff who work with them. And that's what I've been doing ever since. I wrote a book, I

now am writing two more, I speak at conferences, I run workshops for parents, HCPs and teachers,

life is good


Thank you for making this possible and for making all of us so welcome. Loved every minute


Captions not provided here, thanks Yvonne for sharing your story in text

from Paul Woodley to All Participants:

Hi, certification details will be added to the website following this session so keep an eye on the

school website for details! http://theedge.nhsiq.nhs.uk/school/


Thank you

from Roger Wales to All Participants:

Unable to find words to thank you enough. First met Helen at Health Quality Ontario 2016 as

keynote speaker. Ex-patriot Brit who learned to sail in the tidal mud flats of the River Crouch in

Essex. 'Public School' destroyed my farmer accent. Love the 'sail' metaphor. My 'regulator' College is

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set to destroy me for trying to practice in accord with changes in peer-reviewed, eight expert

Guidelines published in 2008. I am 78 and not dead yet. My favourite River Pilot uncle Len survived

torpedo sinking in WWII. Wish me luck. Happy St. P's Day!

END OF CHAT BOX

Mod 5 Chat Box - School for Change Agents

Healthcare

Transcript of Mod 5 Chat Box - School for Change Agents