Mobility: The business case
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Transcript of Mobility: The business case
© 2013 IFS
THE BUSINESS CASE FOR MOBILITY
The winning business benefits
MARTIN GUNNARSSON, DIRECTOR - RESEARCH AND STRATEGY | R&D
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WHO ARE YOU?
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PERSONAL WORKDAY
BUSINESS PROCESS EVERYDAY LIFE
• Reduced admin back-log
• More fun and convenient
• Higher productivity
• Better customer service
• Lower admin cost
• Shorter order lead time
• Balance work and
private life
• Employer branding
BUSINESS
OBJECTIVES
THREE PERSONAS
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CASUAL Complementary on the move
PROFESSIONAL Business critical,
executed when mobile
TRANSACTIONAL Convenient on laptops,
tablets, and ultrabooks
MOBILITY IS THE NEW NORMAL
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MAKE MY DAY
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SALES EXECUTIVE PROJECT MANAGER
CONSISTENT BEHAVIOR
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Hi, I’m Sarah,
Sales Executive at
the Company
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BEFORE
MOBILITY
AFTER
MOBILITY
TANGIBLE AND INTANGIBLE RETURNS
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While sitting in a traffic jam or waiting at the airport, you can
use this time better by making more calls. With access to
every single customer contact in the CRM system from your
smartphone, there are no excuses for not using this valuable
time to discuss business challenges with a customer.
When you are about to close a deal, you put all your energy into
winning that deal. During these peak periods with lots of stress,
you are very sensitive to administration obstacles and overload.
Thanks to access to accurate
sales data, you can monitor the sales pipeline and make
better informed decisions about which opportunities have the
highest priority.
With a system that reminds you to execute on tasks, activities
and backlog items will ensure a high service level and a better
customer experience.
Every hour that is moved from administration to customer
value-added time means improved bottom line results.
Things that are fun to use will be used. Simplified administration
will raise motivation because it will not be seen as a must-do
thing, but as something that frees more time for value-adding
activities.
IFS MOBILE
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BUSINESS APPS COMPLETE BUSINESS SUITE
CONSISTENT BEHAVIOR
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Hi, I’m Tom,
Project Manager at
the Company
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BEFORE MOBILITY
AFTER MOBILITY
TANGIBLE AND INTANGIBLE RETURNS
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If you can continuously monitor job progress, react swiftly to
deviations and focus on expectations, you can act much
sooner on activities that are delayed or incorrect.
Because mobile solutions make you more efficient, they have a
positive impact on your self-esteem. You feel proud that you
work for a modern, innovative company.
Non-invoiced hours are often due to incomplete reporting
because of bi-weekly time reporting. Even if you’ve made
notes about what you’ve done, you may still lack the details
needed to justify time consumed. A time-reporting app that is
quick to use ensures you get all invoiceable hours reported.
Administration tends to be a backpack that grows bigger at the
end of every month and that causes great stress to many
people. Any tools or processes that eliminate this stress will
have a positive impact on motivation and work results.
If you can shorten the lead time from order and supply, it will
have a positive impact on your cash flow. Purchase orders
that have to be approved and delivered to the customer site,
so as to complete a project milestone related to a payment,
have a direct impact on bottom-line results.
Having a flexible work environment where you work weekends
and evenings and take a few hours off on Thursday afternoon
instead to watch your daughter playing that important tennis
match is a top priority for the younger generation. With business
apps, you can actually do both. Studies reveal that a flexible
work environment ranks higher that a raise in salary.
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BENEFITS FOR THE PROJECT MANAGER
“IT’S ALWAYS AVAILABLE, EASY ACCESS AND EASY TO USE, BOOSTS PRODUCTIVITY”
VSMC (HQ in the Netherlands)
Borg van Katwijk, Financial Director at Visser & Smit Marine Contracting;
“Our workforce is becoming increasingly mobile. By using business apps, such as IFS Notify Me, our
employees are no longer required to be at their desks. IFS Notify Me enables them to approve purchase
orders and invoices at any time and at any location—at home, at the office, or on the go. This boosts
productivity and ensures up-to-date information in our central ERP system. We are also working closely
with IFS on the future development of new Touch Apps.”
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TIME
Approve PO Purchase
Material
Deliver
Material
Approve
PO
Missing material
means to send an
extra boat.
BIG LOSS
IMPROVED MARGINS
BETTER SERVICE
LEVELS
HIGHER
PRODUCTIVITY
MORE FUN TO WORK
BETTER WORK-
BALANCE
9 000 Purchase Orders (PO)
80% are critical 7 200 PO
Missing a delivery is 20 000
PO / deliveries is 70% ~ 2 000 deliveries / Y
Probability to occur is 10%
200 x 10 000 = 2 000 000
AN EXAMPLE COST FOR EXTRA SHIPMENTS
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THE BUSINESS CASE
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• Improve delivery precision • Improve customer service levels
• Cut cost
• IFS Notify Me
(Purchase Order Approval)
• Remove PO approval bottlenecks
MOBILITY IS THE NEW NORMAL
DEFINE THE PATH TO MOBILITY
BUSINESS OPPORTUNITIES FROM THREE PERSPECTIVES
Personal workday
Business process
Everyday life
THE BUSINESS CASE FOR MOBILITY
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THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND
TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES
OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
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