Mobility solutions client presentation

Mobility Solutions. Manage IT Complexity. Drive Business Results.

Juarez Junior

Systems Architect - UGO

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Agenda.The Mobility Challenge

Unisys Mobility Solutions

Our Approach

Why Unisys?

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Enterprise Mobility Challenges.

Challenge of Demonstrating Business Value

•Maximizing ROI by unlocking access to key applications and messaging

•Rapidly demonstrating success from mobility investments

•Translating successful pilots to full scale deployments

IT Management Challenges

•Addressing proliferation of outside personal devices accessing corporate resources

•Supporting an increasing number of mobile workers, or large field/sales force (infrastructure, staff)

•Hiring/training staff knowledgeable about mobility technologies

•Maintaining security and management issues unique to the mobile environment

•Controlling overall TCO related to mobility initiatives

IT Planning Challenges

•Setting strategic mobility vision while technologies and standards are rapidly changing

•Reeling in initiatives underway to maximize benefits

•Establishing a common vision of mobility ownership and scope

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Challenges Lead to Immediate Solutions.Companies are managing an array of personal devices used by employees—it can be chaos!

• Unisys helps clients convert “personal” productivity devices into “enterprise” productivity devices

• Unisys helps IT departments keep track of and manage these personal devices

• Unisys helps enterprises reduce costs associated with mobile devices as well as enhance their value by enabling secure access to enterprise applications and integrating them into business processes

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Mobility Is More Than …

It’s about being able to work from anywhere, at any time, with any device

The latest gadgets

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Mobility – The Next Logical Step.The Field is Where You Make Your Money

• If your processes fail to follow, you lose money, time & customers

• Processes need not be constrained by time, location or device

Actively Utilize Mobility in Your Core Processes

• Extend your infrastructure & processes beyond your desk

• Build a corporate mobility strategy to gain from process mobilization

SAP

E-Mail

ERP

SFA

Intranet

Customer Data

Product Info

Productivity Data

Operations Data

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Complexity of Mobility Landscape Requires Cohesive Integration.

Multiple Device Types and OS

Multiple Network Types and Carriers

Multiple Applications / Data

Sources

Mobility Gateway “Application Mobilizer”

Corporate or ISP Wireless

LAN

Mobile Data Operator Service

Management Infrastructure Security Services

ERP

CRM

Database

Legacy Applications

Email

Collaboration

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Unisys Mobility SolutionsUnisys takes a holistic approach to mobility by offering comprehensive and realistic solutions tailored to each client

Unisys understands – because we’ve done it – that Mobility is a difficult undertaking for any organization

• Unisys has implemented successfully a full suite of mobility solutions for its global workforce

• Field Force Case Study and Mobile access to email and personal information management

True global reach

• Unisys has real capability on the ground around the world

• One company, not a network of affiliates

We’ve integrated an Advisory approach into our Transformation and Managed Service offerings

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Mobility Advisory Services

Details mobility direction, defines strategy, identifies specific mobility opportunities and articulates the architecture required to support the strategy.

Service Portfolio Definition

InfrastructureStrategy

InfrastructureArchitecture

ExecutionPlan

InfrastructureExecutionPlanning

Governance & Measurement

Investment Strategy

Infrastructure Architecture

Business ArchitectureStrategy

Defines how the IT organization ensures they execute their mission properly and identifies key controls & measures for ensuring and verifying delivery.

Provides Guidance on priorities for mobility infrastructure-oriented initiatives.

Defines how infrastructure technology components fit together to deliver core services to the business.

Details how and when a new environment or new approach should be implemented and managed.

Defines what infrastructure services are required to support business architecture objectives.

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Mobility Transformation Services

Start-up phase of projectDefines project goals/objectives and test/acceptance criteria, key stakeholders, project team member roles/responsibilities and work plan. In the case of application mobilization work, may use facilitated workshop technique to rapidly identify, clarify and capture use cases.

Design

Develop & Test

Deploy

Scope

Build out of mobility solution and test in accordance with requirements and pre-defined acceptance criteria. May include configuration of existing infrastructure elements and lightweight application development.

Roll-out of mobility solution across defined user-base; to include user training.Assumes maintenance and support processes and procedures are defined (either through Unisys Managed Services or client-owned process).

Specification and documentation of conceptual and physical designProvide evaluation of alternatives and selection of specific technologies and products required to successfully implement the project.`

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Mobility Managed Services Incident and Request Management portion of Service Desk ensures a single

point of contact for the client and functions as a coordinator for problem resolution.

Asset/Device Tracking consists of the people, processes, and tools required to efficiently manage the wireless assets throughout the lifecycle phases of acquisition, deployment, and retirement.

Procurement services that source, provision and track wireless devices. Service will provide 24 hour replacement and proof of delivery.

Service Portal

OptionalServices

Distributed Systems Management

Wireless Plan Optimization

Managed CommunicationsServices

Service DeskRequired Services

Service Portal allows the end user to communicate with the Service Desk via the Internet to submit incidents and requests, as well as, check the status or requests and trouble tickets and view reports.

Distributed Systems Management provides management of PIM (Personal Information Management) and e-mail accelerator servers to their managed server environment.

Wireless Plan Optimization delivers cellular provider cost verification, validation, cost allocation to the user level and optimization of all wireless-related expenses, including voice, data, and mobility hardware costs. This will aid the client in potentially reducing vendor billing errors and simplify billing data complexity.

Managed Communications Services-Client Provider Management assumes the management of the Client cellular Provider’s relationship on their behalf for cellular service provisioning, change management, and SLA attainment reporting.

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Unisys Differentiators in Mobility Services Space.

Practical point of view based on real world experience

• Consistent with accepted “Enterprise Planning” theories

• We apply that theory-based framework, but begin with application of knowledge gained from actual engagements

Advisory approach integrated into Transformation and Managed Service offerings

• Unisys will provide you with the tools to transform and manage your agile environment, or we can handle those chores for you

• Boutiques and large consultancies leave it to you to figure out how to utilize their advice

True global reach

• Unisys has real capability on the ground around the world

• One company, not a network of affiliates

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Unisys.The right company to help you connect your business strategy to your mobile IT infrastructure

Optimal balance of business value & cost containment

Committed to the continuous improvement of your agile IT infrastructure

WE “MOBILIZE” YOUR INFRASTRUCTURE

TO MEET YOUR BUSINESS

OBJECTIVES.

Mobility SolutionsClient Proof Points

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Second largest pharmaceutical group in France; Seventh in Europe; among the top 20 in the world

Market capitalisation 43 751 Eur m., with 2003 consolidated sales of 436,8 Eur m.

Unisys provided the business process consulting, system integration, project management and maintenance and support

Partnered with StayinFront to provide suite of CRM tools for the pharmaceutical industry and deep product expertise.

Emphasis on scoping and prototype phase to understand requirements and ensure adoption. Accelerated prototype development to 2 months.

Collaborative approach between Unisys and key users to fully define implementation and adoption issues, and develop plans to mitigate them.

Fully integrate with back-office systems, including SAP

Eliminate customer data silos

Provide anytime, anywhere “availability” via PDAs for110 mobile sales agents

Provide an easy to use user-interface and set of functionalities

Provide immediate availability of aggregate statistics and reports in flexible formats for review by sales managers and back-office staff

Client SituationClient Situation

Business Challenge & ObjectivesBusiness Challenge & Objectives Unisys SolutionUnisys Solution

Business BenefitsBusiness BenefitsFast operational-ization of the company’s CRM vision and strategy

Customer database integration and consolidation

Improved organizational performance through increased efficiency

New reporting capabilities to analyze current sales activity and take corrective actions

Broad end-user adoption

Sanofi-Aventis

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Wireless LAN Design and Installation

Managed Security Services

Broadband Infrastructure Design and Installation

Remote Network Management and Help Desk Services

Centralized Project Management e business process consulting, system integration, project management and maintenance and support

Enhance the guest experience by offering services such as internet access from guest rooms and conference rooms

Ensure a high level of guest service and satisfaction

Protect network computing infrastructure from potential security threats and user misuse



Business BenefitsBusiness BenefitsIncreased bandwidth and network reliability for guest users

Ability to provide guests with secure high-speed full bandwidth Internet experience

New revenue stream from charging guests and hotel franchisees to access the internet

Competitive adantage

Starwood Hotels and ResortsOne of the world’s leading hotel and leisure companies, with 105,000 employees

250,000+ guest rooms in 750+ properties in 82 countries

Brands include St. Regis, The Luxury Collection, Sheraton, Westin, Four Points, and W Hotels

Starwood’s guest loyalty program has more than 15 million members

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$5.9 B in revenue with 79% of revenue through services.

Worldwide information technology services and solutions company; 36,000 people in 100+ countries

Highly mobile workforce; 4000 Customer Infrastructure Representatives (CIRs) and devices in over 100 countries

PDA and laptop devices using wireless technologies to provide consistent approach regardless of geography or service provider

Leverage many service providers to provide wireless services on a global basis

Customized applications to deliver optimal data streams to the PDA

Post-implementation carrier, device, and application management/support services

Reduce costs and resources in its call center where CIR calls are received and data is entered into SRMS

Improve quality and accuracy of the data collected by CIRs and entered into SRMS

Improve time accounting and reporting issues.

Full integration with the proprietary Unisys call management system

Ensure transmission of private, sensitive information over public airways is secure



Business BenefitsBusiness Benefits>Cost savings associated with a reduction of number of people handling data and associated errors; near-real-

time reporting

>Greater data accountability and integrity among field force personnel

>80% reduction in response times; Time to close out tickets decreased by 71% Call center traffic reduced by 80%

>Improved accuracy of customer billings

Unisys Corporation

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Provides the unifying core for the vast national network of organizations and institutions involved in efforts to secure our nation with over 180,000 employees worldwide, throughout all DHS agencies.

More than 87,000 different governmental jurisdictions at the federal, state, and local level have homeland security responsibilities.

Turnkey solution - consulting, project management, architecture, deployment, support

Real-time voice and data access - anytime and anywhere – via Dolphin 9500 Handheld device- Microsoft® Windows Mobile™, integrated Wireless Full Area Networking™ (WFAN) with co-located GSM/GPRS, 802.11b, Bluetooth™ radios

Integrated printer & document reader; fingerprint sensor

Tightly integrated into existing security model

Secure U.S. border entry points, particularly airports

Deploying equipment and personnel is expensive

Significant variations in environmental logistics per site, require support for cell and 802.11 wireless services

Requirement to capture biographic traveler data - fingerprints, facial images, etc



Business BenefitsBusiness BenefitsCost-effective solution for providing anytime, anywhere access for DHS personnel at U.S. airport border checkpoints

Small footprint solution for meeting advanced biometrics and wireless functionality

End-to-end security ensures data protection and privacy

Leverages standards-based components, where applicable, for seamless integration and manageability

U.S. Dept of Homeland Security

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Formed in 1894, the USGA serves as the national governing body of golf for the U.S.

Sponsors a variety of programs including 13 national championships each year; Writes and interprets Rules of Golf; Funds turf grass and course maintenance practices; Supports grassroots programs through its “For the Good of the Game” initiative

Partnership with Intermec Technologies Corp., providing 802.11b wireless expertise, along with the mobile access points and wireless terminals

Custom designed wireless solution for each tournament, based on physical and logistical requirements

Installs and maintains 175 wired PCs to deliver real time scoring information to on-site media, representing another 50 laptops and 20 desktops

Provides server and application support for the scoring system

Golf Scoring System provides real time scoring services for professional golf tournaments around the world

Custom, non-permanent mobile solutions required for each event

Walking scorers must collect, input, and upload information real-time throughout the course for each hole and each golfer

Server application calculates information from scorers to create key statistics, and then distributes information to hardwired terminals throughout the tournament



Business BenefitsBusiness Benefits

Full life-cycle implementation of wireless service and scoring applications for USGA events

Streamlined process for updating scoring and golfer information, real-time, and without paper

Custom design and application support as needed to support the USGA Scoring System.

Proven high reliability and predictable performance

U.S. Golf Association

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Responsible for protecting the U.S. transportation systems to ensure freedom of movement for people and commerce; Includes airports, railways, highways, transit, maritime, and pipelines.

Over 429 commercial airports serving more than 2M passengers per day

Over 6,000 geographically dispersed users requiring mobility services

Project planning, rate negotiations and service procurement; provides customer service to streamline and enhance wireless communications services

Created a “Nationwide 500 minute pooled plan” to standardize rates, giving TSA the ability to accurately budget and forecast

Developed customized plan for TSA to ‘rent’ cellular equipment under the managed services model, eliminating ownership and disposal of obsolete, damaged or malfunctioning equipment

Consolidated billing and management of daily carrier operations of all cellular services

Managing carrier operations and services from a large number of service providers

Provide rate standardization and cost management for all mobility services and devices

Effective lifecycle management of mobility equipment

Billing management and auditing from service providers

Provide quality customer service for users



Business BenefitsBusiness BenefitsRate Standardization – eliminate costs from usage overages

Cost Savings – TSA will save nearly 30% in the first contract year over the previous carrier billing

Overall Program Optimization – Unisys created a database of all active units and associated usage and made recommendations for deactivation or redeployment

U.S. Transportation Security Administration

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Diverse work force of approximately 208,000 employees

Verizon Wireless serves 42.1 million voice and data customers across the United States.

International presence includes wireline and wireless operations and investments, primarily in the Americas and Europe

Implement software to integrate several NOC systems; automate processes; enable access to trouble ticket system via mobile devices

Non-invasive implementation ensured the workforce remained continually operational

Software’s Presentation Level Integration (PLI) technology automatically navigates the network information systems; identifies the relevant pieces of information, and enters them into the trouble ticket system

Eliminate inefficiencies between disparate NOC systems and automate processes

Improve response times of field and NOC technicians

Control costs associated with supporting a wireless network and its customers



Business BenefitsBusiness BenefitsSavings of several minutes per incident – adding to hundreds of hours/day across all NOC technicians

Efficient utilization of NOC resources; less administrative burden; more time for network management

Immediate access to information – reduced repair time, especially on high priority trouble tickets

Savings on communication costs

Immediate updates to the trouble ticket system ensures accurate and timely reporting

Significantly better equipment, resource and network utilization

Verizon Wireless

Thank You.

Mobility solutions client presentation

Technology

Transcript of Mobility solutions client presentation