MOBILITY MOBILE FIRST - Computacenter · existing mobile capability, to full transformation...

MOBILITY

MOBILE FIRSTDriving enterprise mobility

THE GROWTH OF MOBILITY

Across the world, organisations of all types and sizes are in the process of digital transformation. By 2015, it is estimated that 50 per cent of the devices on corporate networks will be mobile devices.

Mobility has moved to the very top of the IT agenda, and is no longer a separate work channel. With the advent of mobile first, it is evolving to be deeply integrated into the workplace, strengthening internal and external operations.

Increasingly users need immediate and secure access to the same data, the same applications, indeed the same IT experience, whether working from the office, remotely or on the move.

48% believe they will become leaders in their industries by adopting innovative mobility solutions.

61% of CIOs plan to enhance their mobility capability during the next three years. Gartner, 2014

MOBILITY

MARKET DRIVERS

2

SEIZING OPPORTUNITIES Popular business objectives for Enterprise Mobility include:

REACT MORE QUICKLYTO OPPORTUNITIES

FLEXIBLE WORKING

INCREASEDCOLLABORATION

REAL-TIME INVENTORYMANAGEMENT

IMPROVED SUPPLY CHAIN OPERATIONS

NEW ENGAGEMENTCHANNELS

MORE RESPONSIVEAND INTELLIGENT

CUSTOMER SERVICE



FLEXIBLEWORKING






CUSTOMER SERVICE





CUSTOMER SERVICE

REACT QUICKLYTO OPPORTUNITIES

FLEXIBLEWORKING


MORE EFFECTIVE DECISIONS


FLEXIBLE WORKING






CUSTOMER SERVICE



FLEXIBLEWORKING






CUSTOMER SERVICE





CUSTOMER SERVICE

REACT QUICKLYTO OPPORTUNITIES

FLEXIBLEWORKING


MORE EFFECTIVE DECISIONS

The business benefits of mobility are many and varied. They touch almost every corner of a contemporary workplace, addressing key objectives such as enabling users, increasing productivity, serving customers, and achieving commercial advantage.

MOBILITY

CUSTOMER PRIORITIES

3

OVERCOMING ADVERSITYThe fact that devices are dispersed, combined with the complexities of multiple operating systems, can make routine tasks such as configuration, software deployments and upgrades and file sync and share complicated to manage.

Accommodating consumerisation and modern work styles typically increases the number and diversity of devices. IT support must be available to remote and mobile workers, when, where and how they need it, and must enable more self-service. A further consideration is the security risk brought about by the increasing amounts of business data being held on devices vulnerable to being lost or stolen.

Mobile looks set to define the workplace of the future, but

the deployment of a mobility strategy typically introduces

a number of challenges, in terms of integration and

on-going management.

MOBILITY

CUSTOMER PRIORITIES

4

COMPUTACENTER MOBILITY SOLUTIONS

CLICK EACH BOX FOR FURTHER DETAILS

Our end-to-end mobility capability, and the scope of our services, ensures that we can offer customers a solution that exactly fits to their needs – from enhancing and managing their existing mobile capability, to full transformation programmes.

We take a flexible and holistic approach to helping customers to deliver their users – employees, customers and partners – a modern, mobile work environment, and to link this securely to their back end systems.

Computacenter’s Enterprise Mobility Management (EMM) platform sits at the centre of our mobile capability and brings together Mobile Device Management (MDM), Mobile Content Management (MCM) and Mobile Application Management (MAM) into a single, consolidated solution.

MOBILITY

WHAT WE DO

Collaboration & Communication

Telco Expense Management

Procurement & Sourcing

COMPUTACENTER ENTERPRISE MOBILITY

SERVICES

Cloud Services

Mobile Devices

User Support

Wireless Connectivity

Device Ownership

App Store Capability

Mobile Security

Apps & Use Cases

Enterprise Mobility Management

File Sync & Share

Mobile Platforms

5

Our heritage in supply chain, and the breadth of our vendor relationships, means that we are uniquely placed to take a key role in provisioning and deploying the right devices to every user.

Our mobility platform enables routine tasks, such as software deployments, upgrades and configuration settings, as well as enabling visibility, management and reporting across the mobile device estate – with the flexibility to adapt to meet preferred policy.

By the very nature of their format and how they’re used, mobile devices are at risk of being lost or stolen. This means that the data and information held on them is highly vulnerable. Through our security practice, and technical capability, we can minimise or mitigate these risks to protect our customers’ intellectual property and legal status regarding data protection and compliance.

DEVICES – CHOSEN PROVISIONED AND MANAGED

With a range of options, including Bring Your Own Device (BYOD) and Corporately Owned

Personally Enabled (COPE), we are expert at helping an organisation’s IT, HR, finance and

governance departments to balance choice and control across the workplace,

without compromising the needs of users.

MOBILITY

WHAT WE DO

6

APPLICATIONS AND OPERATING SYSTEMS

We help customers to redefine their applications for a mobile world – whether delivering existing applications in a mobile environment; evaluating new mobile applications; or creating hybrid environments.

App Stores will become the focal point for user engagement, enabling self-service support, request and provisioning of local and cloud applications.

The need to support a range of mobile operating

systems, including Windows, iOS and Android, means that choosing the most

appropriate infrastructure and systems is fundamental

to enabling an inclusive and collaborative, mobile

workplace.

MOBILITY

OUTCOMES

7

DEFINING THE USER EXPERIENCE

We can help to identify the work styles and usage patterns of an

organisation’s users.

We can help to identify the work styles and usage patterns of an organisation’s users. We then apply our experience and end-to-end expertise, match these to devices, and build a technical foundation for mobility that embraces multiple technologies, and is accessible, scalable and secure.

With over 30 years’ experience, Computacenter is a market leader in outsourced user support, achieving global reach and award winning service. We are re-imagining our service desk solution to enable customers to empower users and digitally transform their organisations with an end-to-end, user-centric experience that will digitise the front end of the support experience, whilst delivering the operational back end.

MOBILITY

OUTCOMES

8

A well planned and managed enterprise mobility solution, such as Computacenter’s brings benefits right across the organisation.

COMPUTACENTERS MOBILITY BENEFITS

MOBILITY

FOR THE USER

DIFFERENTIATION

Users are equipped with the right devices, applications, information and support to work effectively wherever and whenever they need to. Productivity and collaboration will increase, resulting in improved customer service and a more supportive and fulfilling workplace environment.

FOR THE BUSINESS

Business units are able to exploit the incremental benefits mobility as a key component of digital transformation. A dynamic working culture not only improves customer satisfaction, it also drives competitive advantage by attracting and retaining the best talent, increasing business agility, cultivating innovation and minimising time to market.

IT and the CIO are able to deliver the equipment, infrastructure and services to effectively deploy mobility, with the minimum of risk. They can reduce cost, improve efficiency, drive productivity and achieve greater control, whilst fully and effectively supporting mobile users.

FOR THE CIO

9

IT PARTNER OF CHOICEAt Computacenter, we’re clear

about our ambition – to be Europe’s preferred IT provider

to enable businesses of all types, and their users.

This essentially means that we want to be the go-to company for CIOs looking to deliver the best IT experience to their people, their customers and their partners – whether they are working from the office, remotely or on the move.

With a heritage spanning over 30 years, our experience ensures that technology runs cheaper, faster and better. We do this by fine-tuning existing equipment to get the most out of these investments, and, when appropriate, introducing new state-of-the-art technologies.

Wherever a customer is on their mobility journey, Computacenter can ensure that the outcome is assured and integrated into a secure and connected IT environment.

MOBILITY

DIFFERENTIATION

10

Bristol City Council establishes a more mobile and flexible workplace to support digital services and cope with budget cuts.

Camelot deploys Windows 8 driving staff productivity, satisfaction and sales via real time access to information.

British Gas installs smart meters faster by equipping engineers with Windows 8 tablets.

North Rhine-Westphalia are a federal state and use Windows 8 to empower staff, drive productivity, introduce multitasking and the safe communication of data.

EXPERIENCE AND EVIDENCE

MOBILITY

EXPERIENCE

11

http://www.computacenter.com/our_customers/case_studies/140207_bristol.asp

http://www.computacenter.com/our_customers/case_studies/downloads/Camelot%20Case%20Study.pdf

http://www.computacenter.com/our_customers/case_studies/140416_BritishGas.asp

http://www.computacenter.com/our_customers/case_studies/downloads/North%20Rhine-Westphalia%20Case%20Study.pdf

Find out how Computacenter can help your organisation’s transformation initiativescomputacenter.com/mobility [email protected]

GET IN TOUCH

Computacenter (UK) Ltd Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW, United Kingdom

computacenter.com +44 (0)1707 631000

Enabling users and their business

Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their business. We advise

organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’

infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and

the business value of IT for internal and external users.

http://www.computacenter.com/mobility

http://www.computacenter.com/home.asp

WHAT WE DO

MOBILITY




WHAT WE DO

Apps & Use Cases

Mobile presents new opportunities to develop new business processes and work styles, supported by the delivery of business applications to end users. Whether it’s integrating enterprise cloud and third-party applications, mobilising legacy applications or delivering mobile apps we are able to advise across the whole spectrum from application selection, through to delivery approach and wider infrastructure integration.







SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms

5

MOBILITY

WHAT WE DO

Device Ownership

Whether your organisation is pursuing a BYOD, COPE or CYOD model, we provide guidance on security, compliance and supply chain management, and our EMM solution is agnostic to the procurement mechanism chosen. This, coupled with our ability to deliver end-to-end management of the entire device portfolio makes us the partner of choice for enterprise-class organisations embarking on new mobility engagements.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO

Mobile Devices

We’re mobility experts, and to help organisations navigate the mobile device minefield. We’ve segmented the market into a number of categories of technology. With each of the vendors servicing a number of these categories it makes for a complicated evaluation and buying process. Our structured methodology to device selection and hardware experts enables you to effectively map your needs to the correct hardware, ensuring you have the right device for your circumstances.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO

Mobile Platforms

Our capacity to provide the full value chain from sourcing, through to configuration and platform integration through MDM policy control and application delivery enables us to integrate, deploy and manage the key mobile operating platforms that dominate the market, namely Windows, iOS and Android.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO


We help organisations realise value by selecting the right hardware. This extends to executing thorough TCO/ROI analysis through to the consideration of new devices. You also have access to our network of vendor partners to secure the best value for your investment.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO


Our vision is of an empowered user culture, aligning to our Enabling Users philosophy. Our mobile solution closely aligns to our Next Generation Service Deck portal, as we believe that in a hybrid world that is increasingly dictated by changing user expectations, the app store provides a key interface into a disparate range of systems that will provisioning and deliver services to end user devices, in a way that is simple and intuitive to the end user. The App store is also strategically important in a cloud context, whereby the app store will become the “broker” of service access and authentication to remote resources, as well as centralising billing, reporting and other administrative functions.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO

User Support

Our ambition is to empower users and everything we do is dictated by our desire to achieve this. The freedom the variety of support channels and mechanisms we offer provides an unparalleled user experience.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO


Our EMM platform delivers the key mobile capability that our customers demand. From Device Management (MDM), to Application and Content/Data delivery (MAM, MCM) our solution seamlessly integrates the wider technology architecture to deliver a solution that is totally in-sync with the wider IT estate and enables true mobile work-styles across devices and operating platforms.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

MOBILITY

WHAT WE DO


Our suite of communication and collaboration tools leverage the mobility platform more effectively. Using the latest social-enterprise and instant messaging platforms we enable business agility and operational excellence through contemporary means of communication delivered and integrated with the latest mobile devices.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





5

Mobile Security

Regulations, risk and compliance policies are key to our customers, ever more so in a mobile world where people are free to work whenever, wherever and on whatever device they choose. Our EMM solution fully considers the security considerations that are relevant to you, and are supplemented by our experts who can understand your individual requirements and tailor the solution and operating policy to enable mobility within the bounds of the your security posture.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms

MOBILITY

WHAT WE DO





5


Pervasive connectivity is an underpinning principle of true enterprise mobility. Through our networking capabilities we provide solutions to enable the connectivity and access users expect when operating mobile devices in your facilities and office spaces.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





MOBILITY

WHAT WE DO

5

Cloud Services

Opportunities abound for enterprises leveraging cloud application and data services. Mobility provides further opportunities to use these services to support new and innovative business processes and end user solutions. We embrace cloud to identify new mechanisms to deliver applications and services to users in an efficient and agile manner, and our solution orchestrates connectivity to those services to provide the best end user experience.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





MOBILITY

WHAT WE DO

5

File Sync & Share

Providing mobile devices is only one part of the solution. To fully embrace mobility people need their applications and services delivered across their various devices seamlessly and effectively. In order to do this, we identified the need for “follow me” data, where your content follows you from device to device, is always up to date and immediately accessible. We provide a secure, customer owned and operated dynamic storage platform that meets these requirements. Put simply it is the corporate Dropbox.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





MOBILITY

WHAT WE DO

5


Mobility has caused an explosion of data usage through use of more sophisticated smartphones and demands for access to high bandwidth services. With the growth in mobility, Telco responsibility is shifting towards the IT organisation as mobility becomes integrated to the core of IT delivery. Our response has been to develop a solution that gives IT the visibility, control and management of expenditures and policies that is needed.






SERVICES

Cloud Services

Mobile Devices

User Support


Device Ownership


Mobile Security

Apps & Use Cases


File Sync & Share

Mobile Platforms





MOBILITY

WHAT WE DO

5

MOBILITY MOBILE FIRST - Computacenter · existing mobile capability, to full transformation...

Documents

Transcript of MOBILITY MOBILE FIRST - Computacenter · existing mobile capability, to full transformation...