Mobility Gri 2011

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page 1 motorol a Mobilit y corpor ate responsibilit y report 2011

Index ofconformancewith the GRI G3.1Guidelines

GRI guideline Inclusion

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Motorola response

STRATEGY AND ANALYSIS

1.1 Core Statement rom the most senior decision maker o the

organization about the relevance o sustainability to the

organization and its strategy.

Yes CEO Letter

1.2 Core Description o key impacts, risks and opportunities. Yes Overview

Environment

Prole

2.1 Name o reporting organization. Yes Motorola Mobility

2.2 Primary brands, products and or services. Yes About Motorola

Mobility

2.3 Operational structure o the organization including main

divisions, operating companies, subsidiaries and joint

ventures.

Yes Annual Report

2.4 Location o organizations headquarters. Yes Libertyville, Illinois

2.5 Number o countries where organization operates, and

names o countries with either major operations or that

are specically relevant to the sustainability issues covered

in the report.

Yes Annual Report

2.6 Nature o ownership and legal orm. Yes Annual Report

2.7 Markets served ( including geographic breakdown, sectors

served and types o customers/beneciaries).

Yes Annual Report

2.8 Scale o the reporting organization including:

Number o employees

Net sales

Total capitalization broken down in terms or debt and

equity; and

Quantity o products or services provided

Yes Annual Report


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2.9 Signicant changes during the reporting period regarding

size, structure or ownership, including:

Location o, or changes in operations, including acility

operations, closings, and expansions; and

Changes in the share capital structure and other capitalormation, maintenance, and alteration

operations.

Investor Relations

2.10 Awards received in the reporting period Yes CR Management

Report Parameters

3.1 Reporting period or inormation provided. Yes Overview

3.2 Date o most recent previous report. Yes Resources

3.3 Reporting cycle. Yes Overview

3.4 Contact point or questions regarding the report or

its contents

Yes Resources

3.5 Process or dening report content, including:

Determining materiality.

Prioritizing topics within the report; and

Identiying stakeholders the organization expects

to use the report.

Yes CR Management

3.6 Boundary o the report Yes Overview

3.7 State any specic limitations on the scope or boundary o

the report.

Yes Overview

3.8 Basis or reporting on joint ventures, subsidiaries, leased

acilities, outsourced operations, and other entities that

can signicantly aect comparability rom period to period

and/or between organizations.

Yes Overview

3.9 Data measurement techniques and the bases o calcula-

tions, including assumptions and techniques underlying

estimations applied to the compilation o the indicators

and other inormation in the report.

Yes Operations and the

Environment

3.10 Explanation o the eect o any re-statements o inorma-

tion provided in earlier reports, and the reasons or such

re-statement.


Environment

3.11 Signicant changes rom previous report ing periods in the

scope, boundary or measurement methods applied in the

report.

Yes Corporate

Responsibility

3.12 Table identiying the location o the Standard disclosures

in the report.

Yes This index

3.13 Policy and current practice with regard to seeking external

assurance or the report. I not included in the assurance

report accompanying the sustainability report, explain the

scope and basis o any external assurance provided. Also

explain the relationship between the reporting organization

and the assurance provider.

No


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GOVERNANCE, COMMITMENTS AND ENGAGEMENT

Governance

4.1 Governance structure o the organization, including

committees under the highest governance body respon-sible or specic tasks, such as setting strategy or

organizational oversight.

Yes Annual Report

4.2 Indicate whether the Chair o the highest governance body

is also an executive ocer (and i so, their unction within

the organizations management and the reasons or this

arrangement).

Yes Executive Team

4.3 For organizations that have a unitary board structure, state

the number o members o the highest governance body

that are independent and/or non-executive members.

Yes Executive Team

4.4 Mechanisms or stakeholders and employees to provide

recommendations or direction to the highest governance

body.

No

4.5 Linkage between compensation or members o the

highest governance body, senior managers, and executives

(including departure arrangements) and the organizations

perormance (including social & environmental peror-

mance).

Partial Annual Report

4.6 Processes in place or the highest governance body to

ensure conficts o interest are avoided.

Yes Annual Report

4.7 Process or determining the qualications and expertise o

the members o the highest governance body or guiding

the organizations strategy on economic, environmental

and social topics.


4.8 Internally developed statements o mission or values,

codes o conduct, and principles relevant to economic,environmental and social perormance, and the status o

their implementation.

Yes Resources

4.9 Procedures o the highest governance body or over-

seeing the organizations identication and management

o economic, environmental and social perormance,

including relevant risks and opportunities, and adherence

or compliance with internationally agreed standards, codes

o conduct, and principles.

Yes CR Management

4.10 Processes or evaluating the highest governance bodys

own perormance, particularly with respect to economic,

environmental, and social perormance.


4.11 Explanation o whether and how the precautionary

approach or principle is addressed by the organization.

No

4.12 Externally developed economic, environmental, and social

charters, principles or other initiatives to which the organi-

zation subscribes or endorses.


Environment

Green Buildings


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4.13 Members in associations and/or national/international

advocacy organizations in which the organization:

Has positions in governance bodies

Participates in projects or committees

Provides substantive unding beyond routine member-

ship dues; or

Views membership as strategic

No

Stakeholder engagement

4.14 List o stakeholder groups engaged by the

organization.

Yes CR Management

4.15 Basis or identication and selection o stakeholders with

whom to engage.

Includes process or dening stakeholder groups and or

determining the groups with which to engage.

No

4.16 Approaches to stakeholder engagement, including

requency o engagement by type and by stakeholdergroup.

Yes CR Management

Community

4.17 Key topics and concerns that have been raised through

stakeholder engagement, and how the organization has

responded to those key topics and concerns, including

through its reporting.

Yes CR Management


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PERFORMANCE: ECONOMIC

Disclosure on management approach: Provide a concise disclosure on

the Management Approach items outlined below with reerence to the

ollowing economic aspects; economic perormance, market presence

and indirect economic impacts.

Yes CR Business Principles

Goals and perormance

Organization-wide goals regarding perormance relevant to

Economic Aspects.


Policy

Brie, organization-wide policy (or policies) that denes theorganizations overall commitment relating to the economic

aspects listed above, or state where this can be ound in

public domain.

Yes


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Economic Perormance indicators

Aspect: Economic Perormance

EC1 Core Direct economic value generated and distributed, including

revenues, operating costs, employee compensation,

donations and other community investments, retainedearnings, and payments to capital providers and govern-

ments.

Yes Annual Report

EC2 Core Financial implications and other risks

and opportunities or the organizations activities due to

climate change.

Yes Environment

EC3 Core Coverage o the organizations dened benet plan obliga-

tions.

Yes Annual Report

EC4 Core Signicant nancial assistance received rom government. Not

material

EC5 Addi-

tional

Range o ratios o standard entry level wage compared to

local minimum wage at signicant locations o operation.

No

EC6 Core Policy, practices, and proportion o spending on locally

based suppliers at signicant locations o operation.

No

EC7 Core Procedures or local hiring and proportion o senior

management hired rom the local community at locations

o signicant operation.

Partial Diversity and Inclusion

Aspect: Indirect economic impacts

EC8 Core Development and impact o inrastructure investments

and services provided primarily or public benet through

commercial, in-kind, or pro-bono engagement.

Yes Motorola Mobility

Foundation

EC9 Addi-

tional

Understanding and describing signicant indirect

economic impacts, including the extent o impacts.


Foundation


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PERFORMANCE: ENVIRONMENTAL


the management approach items outlined below with reerence to the

ollowing environmental aspects: materials, energy, water, biodiversity,

emissions, efuents and waste, products and services, compliance, trans-

port and overall.

Yes


Organization-wide goals regarding perormance relevant

to the environmental aspects.


Operations and the

Environment


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Policy

Brie, organization-wide policy (or policies) that denes the

organizations overall commitment relating to the environ-

mental aspects listed above, or state where this can be

ound in public domain.


Operations and the

Environment

Resources

Environmental Perormance indicators

Aspect: Materials

EN1 Core Materials used by weight or volume. No

EN2 Core Percentage o materials used that are recycled input

materials.

Yes Materials and

Compliance

Aspect: Energy

EN3 Core Direct energy consumption by primary energy source. Yes Energy and Climate

Change

EN4 Core Indirect energy consumption by primary source. Yes Energy and ClimateChange

EN5 Addi-

tional

Energy saved due to conservation and eciency improve-

ments.

Yes Energy and Climate

Change

Green Buildings

EN6 Addi-

tional

Initiatives to provide energy-ecient or renewable energy

based products and services, and reductions in energy

requirements as a result o these initiatives.

Yes Set-Top Boxes

Whole Home Solutions

Mobile Devices

Greener Living

EN7 Addi-

tional

Initiatives to reduce indirect energy consumption and

reductions achieved.


Change

Aspect: Water

EN8 Core Total water withdrawal by source. Partial Other Impacts

EN9 Addi-

tional

Water sources signicantly aected by withdrawal o

water.

Not

material

EN10 Addi-

tional

Percentage and total water volume o water recycled and

reused.

Partial Other Impacts

Motorola Mobilitys

Factories

Aspect: Biodiversity

EN11 Core Location and size o land owned, leased, managed in, oradjacent to, protected areas and areas o high biodiversity

outside protected areas.

Notmaterial

EN12 Core Description o signicant impacts o activities, products,

and services on biodiversity in protected areas and areas

o high biodiversity value outside protected areas.

Not

material

EN13 Addi-

tional

Habitats protected or restored. Not

material


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EN14 Addi-

tional

Strategies, current actions and uture plans or managing

impacts on biodiversity.

Not

material

EN15 Addi-

tional

Number o IUCN Red List species and national conser-

vation list species with habitats in areas aected by

operations, by level o extinction risk.

Not

material

Aspect: Emissions, efuents and waste

EN16 Core Total direct and indirect greenhouse gas emissions by

weight.


Change

EN17 Core Other relevant indirect greenhouse gas emissions by

weight.

Yes Other Impacts

EN18 Addi-

tional

Initiatives to reduce greenhouse gas emissions and reduc-

tions achieved.


Change

EN19 Core Emissions o ozone-depleting substances by weight. No

EN20 Core NOx, SOx, and other signicant air emissions by type and

weight.

No

EN21 Core Total water discharged by quality and destination. Partial Water

Motorola Mobilitys

Factories

EN22 Core Total weight o waste by type and disposal method. Yes Waste

EN23 Core Total number and volume o signicant spills. Not

material

EN24 Addi-

tional

Weight o transported, imported, exported or treated

waste deemed hazardous under the terms o the Basel

Convention Annex I, II, III, and VIII, and percentage o

transported waste shipped internationally.

Yes Waste

EN25 Addi-tional Identity, size, protected status and biodiversity value owater bodies and related habitats signicantly aected

but the reporting organizations discharges o water and

runo.

Notmaterial

Aspect: Products and services

EN26 Core Initiatives to mitigate environmental impacts o products

and services, and extent o impact mitigation.

Yes Products and the

Environment

Set-Top Boxes


Mobile Devices

Greener Living

Materials andCompliance

Packaging

Recycling

EN27 Core Percentage o products sold and their packaging

materials that are reclaimed by category.

Yes Packaging


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Aspect: Compliance

EN28 Core Monetary value o signicant nes and total number o

non-monetary sanctions or non-compliance with environ-

mental laws and regulations.

Yes Annual Report

Aspect: Transport

EN29 Addi-

tional

Signicant environmental impacts o transporting

products and other goods and materials used or the

organizations operations, and transporting members o

the workorce.

No

Aspect: Overall

EN30 Addi-

tional

Total environmental protection expenditures and invest-

ments by type.

No


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PERFORMANCE: LABOR PRACTICES AND DECENT WORK

Disclosure on management approach: Provide a concise disclosure

on the management approach items outlined below with reerence to

the ollowing labor aspects; employment, labor/management relations,

occupational health and saety, training and education and diversity and

equal opportunity.

Yes



the labor aspects, indicating their linkage to international

recognized universal standards.

Use organization-specic indicators (as needed) in addition

to the GRI perormance indicators to demonstrate the

results o perormance against goals.


Supplier Code oConduct

Policy

Brie, organization-wide policy (or policies) that denes

the organizations overall commitment relating to the labor

aspects listed above, or state where this can be ound in

the public domain.

CR Business Principles

Supplier Code o

Conduct

Labour Practices and Decent Work Perormance Indicators

Aspect: Employment

LA1 Core Total workorce by employment type, employment

contract and region.

No

LA2 Core Total number and rate o employee turnover by age group,

gender and region.

No

LA3 Addi-

tional

Benets provided to ull-time employees that are not

provided to temporary or part-time employees, by major

operations.

No


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Aspect: Labour/management relations

LA4 Core Percentage o employees covered by collective bargaining

agreements.

No

LA5 Core Minimum notice period(s) regarding operational changes,

including whether it is specied in collective agreements.

No

Aspect: Occupational health and saety

LA6 Addi-

tional

Percentage o total workorce represented in ormal joint

management-worker health and saety committees that

help monitor and advise on occupational health and saety

programs.

No

LA7 Core Rates o injury, occupational diseases, lost days, absen-

teeism, and number o work related atalities

by region.

Yes Health, Saety and

Wellness

LA8 Core Education, training, counseling, prevention, and risk-

control programs in place to assist workorce members,

their amilies, or community members regarding serious

diseases.

No

LA9 Addi-

tional

Health and saety topics covered in ormal agreements

with trade unions.

No

Aspect: Training and education

LA10 Core Average hours o training per year per employee by

employee category.

Yes Training and

Development

LA11 Addi-

tional

Programs or skills management and lielong learning that

support the continued employability o employees and

assist them in managing their careers.

Yes Training and

Development

LA12 Addi-

tional

Percentage o employees receiving regular perormance

and career development reviews.

Partial Training and

Development

Aspect: Diversity and equal opportunity

LA13 Core Composition o governance bodies and breakdown o

employees per category according to gender, age group,

minority group membership and other indicators o diver-

sity.

Partial Diversity and Inclusion

LA14 Core Ratio o basic salary and remuneration o women to men

by employee category, by signicant locations o opera-

tion.

No


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PERFORMANCE: HUMAN RIGHTS



ollowing human rights; investment and procurement practices, non-discrim-

ination, reedom o association and collective bargaining, abolition o child

labor, prevention o orced and compulsory labor, complaints and grievance

practices, security practices and indigenous rights.

Yes


Organization-wide goals regarding perormance relevant

to the human rights aspects, indicating their linkage to

international recognized universal standards.

Yes Human Rights Policy

Policy


organizations overall commitment relating to the human

rights aspects listed above.

Yes Human Rights Policy

Supplier Code o

Conduct

Human rights indicators

Aspect: Investment and procurement activities

HR1 Core Percentage and total number o signicant investment

agreements that include human rights clauses or that

have undergone human rights screening.

Yes Supplier Code o

Conduct

HR2 Core Percentage o signicant suppliers and contractors that

have undergone screening on human rights and actions

taken.

Yes Supplier Code o

Conduct

HR3 Addi-

tional

Total hours o employee training on policies and proce-

dures concerning aspects o human rights that are

relevant to operations, including the percentage o

employees that are trained.

Yes Code o Business

Conduct

Aspect: Non- discrimination

HR4 Core Total number o incidents o discrimination and actions

taken.

No

Aspect: Freedom o Association and Collective bargaining

HR5 Core Operations identied in which the right to exercise

reedom o association and collective bargaining may

be at signicant risk, and actions taken to support these

rights.

No

Aspect: Child Labor

HR6 Core Operations identied as having a signicant risk or inci-

dents o child labor, and measures taken to contribute to

the elimination o orced or compulsory labor.

No

Aspect: Forced and compulsory labor

HR7 Core Operations identied as having signicant risk or

incidents o orced or compulsory labor, and measures

to contribute to the elimination o orced or compulsory

labor.

No


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Aspect: Security practices

HR8 Addi-

tional

Percentage o security personnel trained in the organiza-

tions policies or procedures concerning aspects o human

rights that are relevant to operations.

Not

material

Aspect: Indigenous rights

HR9 Addi-

tional

Total number o incidents o violations involving rights o

indigenous people and actions taken.

Not

material

HR10 Percentage and total number o operations that have been

subject to human rights reviews and/or impact assess-

ments.

Yes Motorola Mobilitys

Factories

HR11 Number o grievances related to human rights led,

addressed and resolved through ormal grievance mecha-

nisms.

Yes CR Governance


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PERFORMANCE: SOCIETY

Provide a concise disclosure on the management approach items outlined

below with reerence to the ollowing society aspects; community, corrup-

tion, public policy, anti-competitive behavior

and compliance.

Yes



the society aspects.


Foundation

Policy


organizations overall commitment relating to the society

aspects listed above or state where this can

be ound in public domain.


Code o Business

Conduct

Society perormance indicators

Aspect: Community

SO1 Core Percentage o operations with implemented local commu-

nity engagement, impact assessments, and development

programs.

No

Aspect: Corruption

SO2 Core Percentage and total number o business units analyzed

or risks related to corruption.

No

SO3 Core Percentage o employees trained in organizations

anti-corruption policies and procedures.

Yes Business Conduct

SO4 Core Actions taken in response to incidents o corruption. Yes Business Conduct


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Aspect: Public policy

SO5 Core Public policy positions and participation in public policy

development and lobbying.

Yes Public Policy

SO6 Addi-

tional

Total value o nancial and in-kind contributions to political

parties, politicians and related institutionsby country.

Yes Public Policy

Aspect: Anti-competitive behavior

SO7 Addi-

tional

Total number o legal actions or anti-competitive behavior,

anti-trust and monopoly practices and

their outcomes.

Yes Annual Report

Aspect: Compliance

SO8 Core Monetary value o signicant nes and total number

o non-monetary sanctions or non-compliance with laws

and regulations.

Yes Annual Report


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PERFORMANCE: PRODUCT RESPONSIBILITY



ollowing society aspects; customer health and saety, product and service

labeling, marketing communications, customer privacy and compliance



the product responsibility aspects.

Yes Overview

Operations and the

Environment

Products and the

Environment

Policy


organizations overall commitment relating to the product

responsibility aspects listed above or state where this can

be ound in the public domain.

Yes Overview

Operations and the

Environment

Products and the

Environment

Product responsibility Perormance indicators

Aspect: Customer Health and saety

PR1 Core Lie cycle stages in which health and saety impacts o

products and services are assessed or improvement, and

percentage o signicant products and services categories

subject to such procedures.

Yes Products and the

Environment


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PR1 Addi-

tional

Total number o incidents o non-compliance with regula-

tions and voluntary codes concerning health and saety

impacts o products and service during their lie cycle, by

type o outcomes.

Yes Materials and

Compliance

Aspect: Product and service labeling

PR3 Core Type o product and service inormation required by proce-

dures, and percentage o signicant products and service

subject to such inormation requirements.

No

PR4 Addi-

tional

Total number o incidents o non-compliance with regula-

tions and voluntary codes concerning product and service

inormation and labeling, by type o outcomes.

Yes Materials and

Compliance

R&TTE Directive

Compliance

PR5 Addi-

tional

Practices related to customer satisaction, including results

o surveys measuring customer satisaction.

No

Aspect: Marketing communications

PR6 Core Programs or adherence to laws, standards and voluntarycodes concerning marketing communications, including

advertising, promotion and sponsorship.

No

PR7 Addi-

tional

Total number o incidents o non-compliance with

regulations and voluntary codes o concerning marketing

communications, including advertising, promotion, and

sponsorship by type o outcomes.

No

Aspect: Customer privacy

PR8 Addi-

tional

Total number o substantiated complaints regarding

breaches o customer privacy and losses o customer

data.

Yes Privacy

Aspect: Compliance

PR9 Core Monetary value o signicant nes or non-compliancewith laws and regulations concerning the provision and

use o products and services.

Yes Annual Report

Telecommunications sector specific guidelines


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INVESTMENT

IO1 Capital investment in telecommunication network inrastructure

broken down by country/region.

Not

material

IO2 Net costs or service providers under the Universal Service

Obligation when extending service to geographic locations and

low-income groups, which are not protable. Describe relevant

legislative and regulatory mechanisms.

Not

material


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HEALTH AND SAFETY

IO3 Practices to ensure health and saety o eld personnel involved

in the installation, operation and maintenance o masts, base

stations, laying cables and other outside plant. Related health and

saety issues include working at heights, electric shock, exposure

to EMF and radio requency (RF) elds, and exposure to hazardous

chemicals.

Not

material

IO4 Compliance with ICNIRP (International Commission on

Non-Ionizing Radiation Protection) standards on exposure to RF

emissions rom handsets

Yes Saety Standards

and Testing

IO5 Compliance with ICNIRP guidelines on exposure to RF

emissions rom base stations.

Yes Saety Standards

and Testing

IO6 Policies and practices with respect to Specic Absorption Rate

(SAR) o handsets.

Yes SAR Inormation

INFRASTRUCTURE

IO7 Policies and practices on the siting o masts and transmission sites

including stakeholder consultation, site sharing, andinitiatives to reduce visual impacts. Describe approach to evaluate

consultations and quantiy where possible.

Not

material

IO8 Number and percentage o stand-alone sites, shared sites,

and sites on existing structures.

Not

material

ACCESS TO TELECOMMUNICATIONS PRODUCTS AND SERVICES: BRIDGING THE DIGITALDIVIDE

PA1 Policies and practices to enable the deployment o telecommuni-

cations inrastructure and access to telecommunications products

and services in remote and low population density areas.

Yes Education

PA2 Policies and practices to overcome barriers or access and use o

telecommunication products and services, including: language,

culture, illiteracy, and lack o education, income, disabilities, andage. Include an explanation o business models applied.

Yes Education

PA3 Policies and practices to ensure availability and reliability o

telecommunications products and services and quantiy, where

possible, or specied time periods and locations o down time.

Not

material

PA4 Quantiy the level o availability o telecommunications products

and services in areas where the organization operates.

No

PA5 Number and types o telecommunication products and services

provided to and used by low and no income sectors o the popula-

tion. Provide denitions selected.

Yes Recycling

PA6 Programs to provide and maintain telecommunication products

and services in emergency situations and or disaster relie.

No

RESOURCE EFFICIENCY


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TA1 Provide examples o the resource eciency o telecommunication

products and services delivered.

Yes Set-Top Boxes


Mobile Devices

Materials and

Compliance

Packaging

TA2 Provide examples o telecommunication products, services and

applications that have the potential to replace physical objects (e.g.

a telephone book by a database on the web or travel by videocon-

erencing)

Yes Greener Living

TA3 Disclose any measures o transport and/or resource changes o

customer use o the telecommunication products and services

listed above. Provide some indication o scale, market size, or

potential savings.

Yes Greener Living

TA4 Disclose any estimates o the rebound eect (indirect conse-

quences) o customer use o the products and services listed

above, and lessons learned or uture development. This mayinclude social consequences as well as environmental.

Yes Set-Top Boxes


Greener Living

TA5 Description o practices relating to intellectual property rights and

open source technologies.

No

Mobility Gri 2011

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