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Mobility for Improved

Asset Performance

Track 4

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Mobility for Improved Asset PerformanceAgenda

Speakers:

Ralph Rio, Research DirectorARC Advisory Group

Beth Doane, Manager of Information TechnologyInternational Paper

Panel Additions:

Dan Miller, Industry Solutions Practice, AT&T

Dave Staples, Operator Driven Reliability, SKF

This presentation is copyrighted by ARC Advisory Group

Emergence of Mobility

in Asset Intensive Organizations

Ralph Rio

Research DirectorARC Advisory Group

rrio@arcweb.com

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Mobile ComputingPortability, Networking, Connectivity, Value

Notebook

Mainframe

Minicomputer

PC Luggable Macintosh

Smartphones

Sneaker Net

Wi-Fi

Network

Capability&

Quantity

High

Low

Mobile Computing

InternetCommunication

LocalFile Sharing

Standalone

Time

5

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Mobile Computing Portability, Networking, Connectivity, Value

Notebook

Mainframe

Minicomputer

PC Luggable Macintosh

Smartphones

Sneaker Net

Wi-Fi

Network

Capability&

Quantity

High

Low

Mobile Computing

InternetCommunication

LocalFile Sharing

Standalone

Time

Mobile Computing

is not Science Fiction

Mobile Computing

is not Science Fiction

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Mobile Computing Value Added

Responsive

Always connected

Business Process Automation

Efficient

Transformative

Increase value

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Engr. Design Authoring

Procurement

Construction

Project Mgt

Doc. Mgt

Mobility

Simulation

Process Models

Financial

Mobility for Asset Management Major ALM Processes

Project PerformanceManagement

(PPM)

Asset PerformanceManagement

(APM)

Asset & Project

PortfolioManagement

(APPM)

Handover

ModificationRequests

FundedProjects

New Facility

Requests

EAM, FSM

PAM

RCM

EH&S

Mobility

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Mobility for Asset Management Operate and Maintain

EAM and/or PAM systems

RFID

Mobility Software

Maintenance, Field Service, & Inspections

for EAM, PAM and/or EH&S

cradle Wi-Fi

Cellular

Systems:• Plant Maintenance

• Field Service Mgt

• Facilities Mgt

• Fleet Maintenance Mgt

• PAM and condition monitoring

• Environmental, health and safety

Users:• Employees

MaintenanceOperatorsSupervisors

• Contractors

• Service Providers

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Mobility for Asset Management Market Dynamics

Inhibitors:

Economic conditions

Complexity with limited IT resources

Lack of network infrastructure

Drivers:

Convergence of technologies• Wi-Fi, RFID, GPS, GIS, mapping,

Bluetooth, voice-to-text, camera

Awareness of mobility• iPhone & iPad acceptance

Lower cost of mobility• Consumer devices “good enough”• Lower cost of rugged devices

Quality of service for FSM

Regulatory compliance

Increasing benefit

÷ Declining costs

= Improved ROI

= More executiveapprovals

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0

50

100

150

200

250

300

350

400

2009 2010 2011 2012 2013 2014

Forecast

Mobility for Asset Management Market Size and Forecast

2009 to 2014 CAGR = 14.3%

Increasing benefit

÷ Declining costs

= Improved ROI

= More executiveapprovals

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Mobility for Asset Management Convergence for Process Transformation

MobileComputer

PDA

Camera

Barcode ScannerRFID Reader

Cell Phone Wi-Fi

Cellular

GPSGIS

Mapping

Bluetoothto instruments

Voice to TextText to Voice

EmailInstant Messaging

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Mobility for Asset Management Next Steps

Examine business processes for mobile people & assets

• Value Stream Map “as is” with improvements

• Process: work order start, execute, complete, and next WO

• Applications: checklists, drawings, inventory, email, GIS, ...

• Locating: materials, equipment, tools, ...

Determine hardware needs

• Environment: Rugged, temperature, sunlight, ...

• Technology: Barcode, RFID, Wi-Fi, Cellular, Bluetooth, GPS, ...

• Usability: Screen, keyboard, weight, size, ...

Mobility software

• Fully integrated

• 3rd party

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Examine business processes for mobile people & assets

• Value Stream Map

• Process: Work order start, execute, and complete

• Applications: checklists, drawings, inventory, email, GIS, ...

• Locating: materials, equipment, tools, ...

Determine hardware needs

• Environment: Rugged, temperature, sunlight, ...

• Technology: Barcode, RFID, Wi-Fi, Cellular, Bluetooth, GPS, ...

• Usability: Screen, keyboard, weight, size, ...

Mobility software

• Fully integrated

• 3rd party

Mobility for Asset Management Next Steps

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iPhoneSource: Apple, Inc.

AndroidSource: Motorola, Inc.

Rugged Mobile ComputerSource: Motorola, Inc.

Mobility for Asset Management

Mobility + Intelligence =the most empowering trend of the 21st century

“The most important contribution management needs to make in the 21st Century is to increase

the productivity of knowledge work and the knowledge worker." Peter Drucker, Management Challenges for the 21st Century, 1999, p135

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Session Agenda

Speakers:

Ralph Rio, Research DirectorARC Advisory Group

Beth Doane, Manager of Information TechnologyInternational Paper

Panel Additions:

Dan Miller, Industry Solutions Practice, AT&T

Dave Staples, Operator Driven Reliability, SKF