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© 2016 The Emirates Group. All rights reserved
SafeNet MobilePASS User Guide
The Emirates Group | SafeNet MobilePASS user guide
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© 2016 The Emirates Group. All rights reserved
Table of Contents
1 WHAT IS MOBILEPASS? ................................................................................................................................ 3
2 WHERE CAN I DOWNLOAD MOBILEPASS FROM? ................................................................................... 3
3 HOW DOES MOBILEPASS WORK?............................................................................................................... 4
3.1 Enrol the application ............................................................................................................................................................ 4
3.1.1 Step-by-step: iOS phone ........................................................................................................................................... 4
3.1.2 Step-by-step: Android phone ............................................................................................................................... 10
3.1.3 Step-by-step: BlackBerry phone ........................................................................................................................... 16
3.1.4 Step-by-step: Windows Phone ............................................................................................................................. 22
3.2 How do I login with MobilePASS token? ................................................................................................................... 28
3.3 Where can I find more information on MobilePASS? ........................................................................................... 29
4 REVISION HISTORY ..................................................................................................................................... 29
The Emirates Group | SafeNet MobilePASS user guide
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1 WHAT IS MOBILEPASS?
MobilePASS is a mobile application that generates a One Time Password1 (OTP) value for authentication, to
connect to our corporate network remotely.
MobilePASS replaces our old FOB hardware tokens with a software based token.
2 WHERE CAN I DOWNLOAD MOBILEPASS FROM?
The MobilePASS application run on any of the leading smartphone or tablet brands/operating systems. Use the
below links, according to your device type, to
download the app. Please note the relevant
system requirements.
iOS (Version 6.0 or later)
Android (Version 1.6 or later)
BlackBerry (Version OS 10 or later)
Windows Phone (Version 7 or later)
1 A one-time password (OTP) is a password that is valid for only one login session or transaction, on a computer system.
Emirates Group’s OTPs implementation incorporates a more secure two-factor authentication (2FA) by ensuring that the
one-time password (passcode) requires access to something a person has (such as your cell phone or a small keyring fob
device) as well as something that you know (such as a PIN).
The most important advantage that is addressed by OTPs is that, in contrast to static passwords, they are not vulnerable to
replay attacks. This means that a potential intruder who manages to record your OTP that was already used to log into a
service or to conduct a transaction will not be able to abuse it, since it will no longer be valid. That passcode is valid for one
login.
The MobilePASS application will continue to generate the passcodes as and when required.
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3 HOW DOES MOBILEPASS WORK?
3.1 Enrol the application The first step is to enrol the application that you have downloaded on to your smartphone. Here are the step-
by-step instructions on how to configure the app, according to your device type. Once you have enrolled, read
the other sections in this document to know how to use the soft token.
iOS
Android
BlackBerry
Windows Phone
3.1.1 Step-by-step: iOS phone
iOS phone Step 1
Make sure you have installed the SafeNet
MobilePASS app from the Apple App Store.
Once the SafeNet MobilePASS app is installed,
click the link in the SMS message to start.
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iOS phone Step 2
The Self Enrolment page is opened in your
smartphone browser. Click the link to open the
MobilePASS app to start activation.
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iOS phone Step 3
The MobilePASS app starts, enter your
Emirates user ID (e.g. S123456), and then click
the Activate button.
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iOS phone Step 4
Set a Token PIN, enter a five digit PIN.
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iOS phone Step 5
Enter your PIN once again to confirm.
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iOS phone Step 6
Passcode generated, activation complete.
Read section 3.2 to know how to use the
MobilePASS application.
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3.1.2 Step-by-step: Android phone
Android phone Step 1
Make sure you have installed the SafeNet
MobilePASS application from the Google
Play Store. Once the SafeNet MobilePASS
app is installed, click the link in the SMS
message to start.
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Android phone Step 2
The Self Enrolment page is opened in your
smartphone browser. Click the link to open
the MobilePASS app to start activation.
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Android phone Step 3
The MobilePASS app starts, enter your
Emirates user ID (e.g. S123456), and then
click the Activate button.
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Android phone Step 4
Set a Token PIN, enter a five digit PIN.
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Android phone Step 5
Enter your PIN once again to confirm.
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Android phone Step 6
Passcode generated, activation
complete.
Read section 3.2 to know how to use the
MobilePASS application.
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3.1.3 Step-by-step: BlackBerry phone
BlackBerry phone Step 1
Make sure you have installed the
SafeNet MobilePASS app from the
BlackBerry World Store. Once the
SafeNet MobilePASS app is
installed, click the link in the SMS
message to start.
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BlackBerry phone Step 2
The Self Enrolment page is opened
in your smartphone browser. Click
the link to open the MobilePASS
app to start activation.
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BlackBerry phone Step 3
The MobilePASS app starts, enter
your Emirates user ID (e.g.
S123456), and then click the
Activate button.
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BlackBerry phone Step 4
Set a Token PIN, enter a five digit
PIN.
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BlackBerry phone Step 5
Enter your PIN once again to
confirm.
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BlackBerry phone Step 6
Passcode generated, activation
complete.
Read section 3.2 to know how to
use the MobilePASS application.
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3.1.4 Step-by-step: Windows Phone
Windows Phone Step 1
Make sure you have installed the SafeNet
MobilePASS app from the Microsoft Marketplace
Store. Once the SafeNet MobilePASS app is
installed, click the link in the SMS message to
start.
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Windows Phone Step 2
The Self Enrolment page is opened in your
smartphone browser. Click the link to open the
MobilePASS app to start activation.
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Windows Phone Step 3
The MobilePASS app starts, enter your Emirates
user ID (e.g. S123456), and then click the
Activate button.
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Windows Phone Step 4
Set a Token PIN, enter a five digit PIN.
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Windows Phone Step 5
Enter your PIN once again to confirm.
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Windows Phone Step 6
Passcode generated, activation complete.
Read section 3.2 to know how to use the
MobilePASS application.
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3.2 How do I login with MobilePASS token? After you install the MobilePASS app on your smartphone, you can use it to generate a passcode. When you
access a webpage.
1. Type in your user ID in the Username field
2. For the Passcode, launch the MobilePASS application on your phone.
3. Enter the PIN (5-digit PIN) you entered when you configured the application. This will generate a six-digit
token number (the passcode).
4. On the login page, enter this 6-digit number in the field that says Passcode on the webpage.
5. Do not type your 5-digit PIN in the Passcode field.
6. This passcode is valid for a maximum of 60 seconds. You need to enter the passcode within this time,
else you will have to use the next passcode shown on your phone.
7. Type your network password (AD password) in the Password field.
8. Click on Login.
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3.3 Where can I find more information on MobilePASS?
1. You can contact [email protected] for further information.
2. For technical support, please contact the IT Service Centre.
4 REVISION HISTORY
Version Date Changed By Change Description
1.0 12-Apr-2016 Murtaza Merchant New guideline
1.1 09-May-2016 Sarah Jackson Updates
1.2 10-May-2016 Sanjay Palande Updates
1.3 10-May-2016 Amal Muraleedharan Updates
1.4 10-May-2016 Murtaza Merchant Updated certain images