Mobile Library Officer / Driver · About Mornington Peninsula Shire Council About the Peninsula The...

Position Description

Mobile Library Officer / Driver


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About Mornington Peninsula Shire Council About the Peninsula The Mornington Peninsula is one of Melbourne’s greatest assets, characterised by unique townships, world renowned tourist regions, and areas of national and international conservation significance. The Peninsula has an area of 723 square kilometers, and features approximately 10% of Victoria’s total coastline.

The Peninsula is represented by eleven Councillors across six wards.

Council Plan Our Council Plan extends across a four-year cycle and is the cornerstone of ensuring we work together to achieve outstanding results for our community

Our Vision To value, protect and improve the unique characteristics and way of life on our peninsula - “Valuing our unique peninsula”

Our Mission We will achieve this by:

Providing effective leadership and representation by democratically elected councillors

Listening and reflecting your collective aspirations in our plans

Helping you create a resilient, inclusive community that can respond to challenges

Bringing new ideas to discussions that create new opportunities

Encouraging you to get involved in your community

Working hard to provide the best possible service and value

Keeping you up to date with what is happening across the Shire in an open and direct way

Mobile Library Officer/Driver

Last updated: February 2018 of 14

Our Organisational Values MPS is committed to the highest standards of performance, behaviour and service. To guide us in the delivery of exceptional community outcomes, we have five CORE values that are integral to everything we do.

These values are:

Integrity

Openness

Courage

Respect, and

Excellence.

Our Core Values set the framework for how we work together to achieve outstanding outcomes for our customers and our community.

Our values guide us in clearly defining and communicating:

How we do things at MPS;

How we make decisions in the best interests of the community we serve; and

How we hold ourselves and each other accountable the highest standards of performance and conduct.

Our Values set our organisational culture and articulate the shared behaviours we are all required to live by when making decisions in the course of our work. In living our values, we build a collective culture committed to high performance, and send a clear message to our colleagues and our community about how we go about our business.

Our commitment to Child Safety MPS is committed to the safety, participation and empowerment of all children. We have zero tolerance of child abuse and have robust policies and procedures to protect children from abuse and respond to any allegations or safety concerns. We are committed to the cultural safety of Aboriginal children and children from culturally and/or linguistically diverse backgrounds; and to providing a safe environment for children with disability.

We are committed to preventing child abuse and identifying risks early and providing education and training to employees to achieve these commitments.

All employees are responsible for supporting the safety, participation, wellbeing and empowerment of children.

Working with Children’s Checks and other pre-employment checks

As part of our commitment to a Child Safe Organisation, all employment offers with the Shire will be subject to a Working with Children’s Check (WWCC). MPS must be nominated as the employer.

Some roles may also require a police check, as well as other pre-employment checks (such as driver’s license, qualifications, and fit for work assessments).


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Our organisation With approximately 1200 employees, MPS is a busy and vibrant workplace. Our primary sites are located at Rosebud, Mornington and Hastings, with additional facilities across the Shire.

MPS delivers over 80 individual services to our diverse community, ranging from:

Aboriginal and Torres Strait Islander programs

Animal Management (including the Animal Shelter)

Arts and Culture

Asset Protection

Capital Works

Children and Youth services

Cleansing, maintenance and amenity

Climate Change, Energy and Water Programs

Compliance and Community Safety

Corporate Services

Economic Development

Fire and Emergency Management

Freedom of Information and Privacy

Governance

Halls and Foreshore Management

Heritage and Coastal Planning

Home and Community Care

Home Maintenance

Human Resources

Infrastructure Planning and Management

Land Management and Conservation

Libraries and Community Learning

Major Events

Maternal and Child Health

Meals on Wheels

Property Services

Regional Gallery Programs and Exhibitions

Road and Asset Management

Recreation Planning

Revenue management

Seniors and Disability services

Social Planning and Community Development

Strategic Planning

Tourism and business support



Position Overview

POSITION TITLE: LIBRARY SERVICES & PROGRAMS OFFICER

Position classification

Band 4

Group Communities

Unit Libraries

ORGANISATIONAL RELATIONSHIPS

Reports to Library Services Coordinator

Primary internal relationships

Internal contacts required by the position holder to support the achievement of the principal accountabilities.

Library Services Coordinators

All staff within the Libraries Unit Library Volunteers

Primary external relationships

External contacts required by the position holder to support the achievement of the principal accountabilities.

The general public

Community Groups

CONDITIONS OF EMPLOYMENT

Terms and conditions

In addition to the terms and conditions of the Offer of Employment, there are policies and procedures that apply to your employment. These policies and procedures are formulated by the Council for the efficient and fair administration of employment and other business matters. Officers must diligently comply with its policies and procedures as amended from time to time. However, such policies and procedures are not deemed to be incorporated into your employment conditions, nor are they intended or deemed to impose specific contractual obligations on the Council.

Position Status

Permanent Part Time

Hours 39 hours per fortnight

Location Primarily Mobile Library; however, travel across MPS sites may be required.

Mandatory requirements

A valid Employee Working with Children Check, with the Mornington Peninsula Shire registered as an employer.

An Australian Criminal History Check, undertaken by the Shire.

A valid Victorian Heavy Combination (HC) Driver’s Licence.


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About the Position Position purpose To provide an excellent community-based library and information service, through positive customer service in a self-serve environment. The incumbent will be rostered to work at any branch Library within the Mornington Peninsula Shire.

Specifically, the position is required to:

To undertake driving duties of the Mobile Library.

To provide assistance in the maintenance of the prime mover and trailer in a condition that is in accordance with the management of Shire assets.

Engage and support customers in the use of library services, collections, technology and equipment. Provide assistance to specialist staff in meeting the reading and information needs of library customers.

Contribute to the development and delivery of library services, programs and events that support lifelong learning, digital literacy/technology, reader development and literacy outcomes.

To efficiently and effectively perform support functions relating to the day to day operations of the library and the maintenance, borrowing and returning of library materials through shelving, tidying and displays.

Dimensions of the role This role is responsible for the following dimensions:

Mornington Peninsula Libraries have branches at Mornington, Rosebud, Hastings, Somerville and a Mobile Library visiting 16 sites.

The unit has an annual operating budget of approximately $5.1m

Employs approximately 32 EFT staff, casual staff and approximately 80 Volunteers

Key Responsibility Areas Vehicle Operations

The Officer/Driver must operate the vehicle following safe practices and obeying the road rules in line with the Shire’s Motor Vehicle Policy No. 4.27 and Library Operational Procedures.

To be responsible to the Library Services Coordinator for the operational serviceability of the mobile library, including reporting any maintenance required for the prime mover, the trailer, tree and other hazards anywhere along the mobile route.

To be responsible for the regular and routine maintenance and servicing requirements of the prime mover prior to leaving the depot and while rostered

To liaise positively and concisely with the Council’s Fleet Management, mechanics and other persons involved in mechanical aspects of concern to the mobile library.

To be responsible for the scheduled cleaning, both internal and external, that keeps the prime mover and trailer in a presentable condition.

Ensure the mobile library opening and closing tasks are achieved in a safe and consistent manner

Customer Service

Proactively support and promote the day to day delivery of programs, services and collections.



Contribute to the smooth operation and efficient work flows of the Library branch by following instructions from the Library Services Coordinator (LSC) or Officer in Charge (OIC) when rostered on the floor

Provide assistance to customers in locating and obtaining information, referring to specialist staff or alternative sources of information when necessary.

Provide consistent and efficient library services by working within the same procedures and operational guidelines as all other library and Shire service points

Communicate in a positive manner with both customers and staff as per the Shire’s Code of Conduct.

Work efficiently and effectively with the library management system, day to day operations of the library, maintenance and circulation of library items.

Delivery of Programs

Support the development and delivery of regular programs and events, including storytimes, children’s, youth, adult and outreach services.

Instruct customers on the use of devices to access digital resources and other information technologies.

Administrative Duties

Assist with circulation and physical maintenance and repairs of library collections.

Assist with data entry of the Library Management System, marketing and communications databases.

Accurate recording of branch and programs statistics.

Assist the LSC or OIC with requesting and monitoring building maintenance.

Ensure adequate levels of branch stationery, marketing materials, photocopier, IT equipment consumables and supplies.

Collection, processing and reconciliation of income generated at front of house customer service and self-service stations.

Team Responsibilities

Provide input into review and development of strategies, plans, policies, standards and procedures as required.

Lead by example in achieving positive customer service.

Take active responsibility for achieving the team’s mission and goals

Work to build effective teamwork and communication.

Share responsibility for all team decisions.

Contribute to the smooth operation and efficient work flows.

Physical Requirements of the Role

Substantial manual handling is an inherent physical requirement of working in this role. The position requires:

Significant periods of standing.

Sustained hours of movement, including lifting, bending, squatting, pushing, carrying and stretching. You will have an ability to lift and carry light loads.

Use of computers and office equipment including scanning library materials.


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Organisational Capabilities and Accountabilities Corporate Compliance

1. Occupational Health and Safety: Ensures that work environment and practices reflect safety standards to ensure own health and safety as well as the health and safety of others.

2. Risk Management of Shire Assets: Ensures that work environment and practices reflect good risk minimisation and management practices.

3. Use of Council Resources: Promotes the efficient use of Council resources. 4. Council Policy and Internal Procedures Implementation: Implements organisational policies, procedures

and guidelines that underpin ‘how we do things’ and fulfil relevant legal obligations as an employer.

Self-Management 5. Skills and Knowledge (Technical Competence): Uses a combination of skills, knowledge, experience and

effort that result in a high level of achievement or accomplishment in the job. 6. Professional Conduct: Acts in a professional manner whilst performing duties and whilst representing the

Mornington Peninsula Shire. 7. Workplace Behaviour: Participates in creating a workplace that is free of harassment and bullying. 8. Managing Workload: Manages workload to a high standard both in terms of quality and quantity. 9. Communication and Interpersonal skills: Effectively expresses and receives ideas, feedback, and

information.

Workplace Behaviours 10. Teamwork: Works collegiately with other team members, the community and other stakeholders. 11. Continuous Improvement: Thinks about the “way things are currently done” with a view to doing things “the

best way they can be done”. 12. Customer Service: Acts on the needs and expectations of customers in delivering the service expected of

them and strives to achieve a high level of customer satisfaction. 13. Problem Solving and Decision-making: Effectively defines a problem by analysing data/information and

then identifying possible solutions.

Accountability and Extent of Authority This position is accountable for:

Mobile Library Officer/Driver is accountable to the Library Services Coordinator or Officer in Charge for delivery of effective customer service and programs. The position is accountable for resolving problems in order to provide high quality customer service in the application and interpreting Library and Council policies and procedures. Respond accurately and in a timely manner to customer enquiries and requests.

At times this position may be rostered Officer in Charge at certain library branches. The role of the Mobile Library Officer/Driver may be required, under limited circumstances, to undertake the responsibility of Officer in Charge. This is not an inherent requirement of this role. An exception may be made in the staffing of the Somerville and Mobile Library service points.



Judgement and Decision Making

Decisions Made:

Prioritising tasks to meet customer service requirements and organisational needs.

Use knowledge and experience to make informed decisions and to solve problems regarding customer service on a daily basis, referring to senior staff as appropriate

Guidance and advice is available from the Library Services Coordinator and specialised team members as appropriate

Assigning tasks to volunteers.

Positive management of fees, charges and other circulation matters to agreed level.

Recommendations Made:

At the direction of the Coordinator and Team Leaders – Libraries unit and within relevant policy and procedures

Multiskilling and additional duties

The incumbent of this position may be directed to carry out such duties as are within the limits of the employee’s skill, competence and training, provided such duties do not result in a narrowing of the employee’s skill base.

Skills and Knowledge Specialist Skills and Knowledge

A basic understanding and appreciation of mechanical principles.

Ability to assist and participate in the delivery of activities for all community members

Demonstrated skills and experience using IT applications and considerable experience/ability to troubleshoot computers and support customers in the use of library related technology.

Relevant library-related Information Technology skills.

Sound general knowledge and interest in books and reading.

Ability to provide training in customer service tasks to meet library specific processes and procedures.

Ability to successfully complete financial transactions.

Interpersonal Skills

Ability to communicate sensitively and effectively with a wide range of people of all ages and diverse backgrounds – customers and team members.

Ability and confidence to seek opportunities to engage with customers, gain their cooperation, discuss and resolve problems and collaborate with all stakeholders to achieve goals.

Ability to be flexible and respond to change in a demanding environment to ensure the needs of the library are met.

Ability to deal effectively with difficult situations within policies and procedures.

Ability to embrace feedback to improve performance.


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Customer Service Skills

Understanding of and excellence in customer service

Excellent communication skills, both written and verbal

Management Skills

Skills in managing time, setting priorities, planning and organizing one’s own work to achieve position and performance objectives.

Ability to manage difficult situations.

Ability to support and lead volunteers.

Understanding of and ability to implement personnel practices including equal opportunity and health and safety, training and development.

Ability to provide on the job training, induction and guidance to other team members including volunteers and work experience/placement students.

Qualifications and Experience

Successful completion of year 12 or equivalent is preferred.

Experience in the frontline customer service role and in the use of a range of IT applications including social media and ability to troubleshoot issues.

Strong experience in dealing with external service providers.

Key Selection Criteria Mandatory

A current Victorian Heavy Combination (HC) drivers licence which allows the holder to drive the mobile library

Substantial experience in frontline customer service

Substantial experience in IT applications

Desirable

Relevant prior experience in public libraries is desirable

Other relevant information

This position description is an overview of the role; reasonable adjustments to the role that do not change the overall level, scope or intent of the original position may be discussed and agreed to in consultation with the incumbent.

This role requires a current Working with Children’s Check. MPS must be nominated as the employer.

A current Victorian Heavy Combination (HC) Licence is required, audits may be conducted if driving Shire vehicle as part of this role.



Incumbent must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Qualification audits may be conducted. Substance testing and/or an Independent Medical Examination may also be requested as part of pre-employment screening.

Privacy notification

The Shire requires declarations and personal information relevant to employment. The collection and handling of this information will be consistent with the requirements of the Privacy and Data Protection Act 2014.


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Approval and Understanding The following signatures are required to indicate understanding, agreement and approval of the position description.

Position Description approved by:

Name:

Title:

Date:

Incumbent understanding and signing:

I have read and understood the requirements set out in this Position Description.

Name:

Signature:

Date:


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Mornington Peninsula Shire acknowledges and pays respect to the Boon Wurrung / Bunurong people, the traditional custodians of these lands and waters.

Mobile Library Officer / Driver · About Mornington Peninsula Shire Council About the Peninsula The...

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