M- GovernanceAnd Its Impact

Survey ReportTariq Hassan_Ms-Cs_II

Reg # 006

Road Map• M Governance and Its Scope• Motivational Factors• Development Stages• Goals• Architecture & Model• Impact Analysis• Conclusion

M Governance And Its Scope

Mobile Governance is about enabling Government services over mobile, accessible across feasible mobile channels.

• Government to Citizen• Government to Government• Citizen to Government

Mobile Governance is about enabling Government services over mobile, accessible across feasible mobile channels.

• Government to Citizen• Government to Government• Citizen to Government

Channels For Communication

M Governance And Its Scope

Motivational Factors

– Better service accessibility, availability, responsiveness and quality. – Service scalability (expanding coverage, size, broadening impact)– Integration, communication, interaction– Efficiency gains: Reduced costs– Increased adaptability to future requirements

World Transformation

Today’s Requirement

Development Stages

Goals

• To Reach to the masses through use of simplest technology• To Provide point to point delivery of government service• To improve government-citizen interface• To improve operational efficiency.• To provide cost-effective services.• Cost reduction • Transformation/modernization of public sector organizations • Added convenience and flexibility

Architecture & Model• The architecture should incorporate the following principles:

• Security• Flexibility• Scalability• Integrity• transparency

Emerging

Enhanced

Interactive

Transactional

Connected

Architecture & Model

Areas• M-Payments: Bill-Payments and Payment-Due-Alerts through mobiles• File-Tracking using mobiles resulting in quicker turn-around.• Complaint Registration and tracking using Mobiles• Ticket-Reservation using mobiles• Exam Results on Mobiles• Information-services like alerts for farmers, fishermen etc• Crime and Incident reporting using mobiles: Citizens/Officials can send

visual evidence to central servers from mobiles.• Request Government Services through IVR systems, from mobiles• Official communication using SMS and data services using mobiles,

thereby ‘Going Green’.• M-Voting: Opinion-polls from mobiles• Wap-Portals: Official Government-websites customized for accessing from

Mobiles• Audio-Guides: How-To Information for citizens on IVR, accessible from

Mobile-phones

Applications

• Mobese, Turkey.• mDubai, Dubai• ‘We’ve Gone Mobile’, Canada• ‘Go Mobile with Government’, Singapore• Abu Dhabi Taxi, Abu Dhabi• M-Voting, Estonia.• Crime denunciation, Ireland and Peru.• Customs & Travel App, Germany.• Wireless Emergency Alerts, USA.

Impact Analysis

Impact Analysis -Citizen

Impact Analysis – Govt.

Conclusion

• M-governance adoption is the best way to enhance the citizen participation.

• Proves to be the best option for fast improvement in developing countries.

• Yet plays a complimentary role for e-governance, but it has ability to fully replace the e-governance in future, and for that ;

Several barriers are to be removed first….

Challenges and Barriers

• Requires a concerted effort from all departments• Initial pain in integration, real impact comes in the

intermediate term• Lack of Public Awareness of using GPRS based features

and mobile applications.• Interoperability among multiple Application Platforms:

Android, Symbian, Java, iOS, etc.• Trust/Security• M-Digital divide• Data overload

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References

[1] "Benefits and outcomes of m-government," in M-GOVERNMENT: MOBILE TECHNOLOGIES FOR RESPONSIVE GOVERNMENTS AND

CONNECTED SOCIETIES, ITU, OECD, 2011.

[2] C. M.-K. Srikanth Kesavarapu*, A Theoretical Framework of Knowledge Management in M-Government, Int. J.of Computer and

Communication Technology, 2009.

[3] R. Kailasam, m-Governance …Leveraging Mobile Technology to extend the reach of e-Governance, 2010.

[4] D. U. Z. C. M. –. MENA, "Transformation of E-Government to M-

Government : Challenges and Opportunities," 2013

[5] N. Nkwe, "E-Government: Challenges and Opportunities," International Journal of Humanities and Social Science, September 2012.

[6] D. D. F. M. Dimitris Gouscos, "A Proposed architecture For Mobile Government Transactions," 2005.

[7] S. J. L. H. I. S. QAMAR, "E-Government in Pakistan," Faculty of Computing and IT, King Abdul Aziz University, Jeddah, Saudi Arabia,

2012.

[8] O. Al-Hujran, "TOWARD THE UTILIZATION OF M-GOVERNMENT SERVICES IN DEVELOPING COUNTRIES: A QUALITATIVE

INVESTIGATION," International Journal of Business and Social Science, 2012.

[9] D. K. B. a. M. P. G. R. D. Choudhari, "Identifying Risk Factors in for E-governance Projects," 2007.

[10] G. Narayan, Addressing the digital divide: E-governance and m-governance, 2007.

[11] M. S. H. B. Asiimwe Edgar Napoleon, "Contemporary Research on Mobile Government," 2010.

[12] Z. H. I. a. S. Rizvi1, "SOME ISSUES OF GOVERNANCE IN PAKISTAN," 2003.

References

[13] I. T. D. Sector, Electronic Government For Developing Countries, 2008.

[14] "Effective Development of Mobile Government; Governance Approach," International Journal of Business and Development

Studies, 2012.

[15] "M-Governance: Exploratory Survey," IIMC International Information Management Corporation, 2012, 2012.

[16] G. S. P. Manisha K Deep, "m-Governance for better G2C service," Journal of Internet Banking and Commerce, 2011.

[17] P. O. G. Naveed Somani, m-Government, 2012.

[18] J. C. N. R. K. N. Abhilasha Singh Rathor, M- Governance, A solution for health analysis, 2013.

[19] S. R. M. H. a. E. Melissa, Investigating the potential of mobile phones for e-governance, 2012.

[20] S. K. G. K. Sanjay Vijayakumar#, Innovation and M-Governance, 2010.

[21] D. U. Z. C. M. –. MENA, "Transformation of E-Government to M- Government : Challenges and Opportunities," 2013.

[22] U. Nation, "E-Government Survey," 2012.

[23] B. o. E. c. s. o. L e nnar t N ord f ors, "eGovernment of Tomorrow," 2009.