Mobile Communication Strategy

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Your Mobile Communication Strategy is critical to your hospital’s success and your patients’ care.

Transcript of Mobile Communication Strategy

Page 1: Mobile Communication Strategy

Your Mobile Communication Strategy

is critical to your hospital’s success and your patients’ care.

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It starts with smartphone

communication for care teams inside the hospital.

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Then it expands outside the

hospital to providers’ personal smartphones.

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Ultimately, it integrates with other technologies

for a truly collaborative care model.

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Meet Sally.Typically, Sally is an active 72-year-old who spends weekendsat the beach, playing with her dog, Buster.But not today...

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Today, Sally is having difficulty breathing. She has chest pain, a severe cough and fatigue.

Her daughter becomes concerned, and rushes her to the local hospital’s Emergency Department.

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Fortunately, the hospital has a

Mobile Communication

Strategy.

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Healing Sally.Follow along as Sally enters the ED, and see how caregivers collaborate to get her well and back to the beach as soon as possible.

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RegistrationRegistration Specialist completes mini-registration and sends a text

to the Triage RN.

Can you come see patient in Registration?

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TriageTriage RN brings Sally to Triage,

completes an evaluation and sends a text to Charge RN.

Do you have a bed available?

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Charge RN responds with

a text to Triage RN and assigns

Sally to a Staff RN.

Room 2 is available.

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Physiologic monitor

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Staff RN places EKG leads on Sally. Critical alarms will be sent to Staff RN smartphone as secondary notification.

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Staff RNStaff RN meets Sally in Room 2 to complete a nursing assessment

and sends a text to ED MD.

Please come to Room 2.

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ED MD responds with

a text to Staff RN.

Will be there in 5 minutes.

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Nurse callSally uses a pillow speaker to call Staff RN and report that she’s having pain.

Staff RN calls into Sally’s room and says she’s on her way.

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MD consultED MD enters Sally’s room and completes a physical assesment. He requests a respiratory treatment, blood cultures and a chest X-ray. He sends a text to Pulmonologist for a consult.

Please call me about a pulmonary consult.

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Need chest X-ray in Room 2.

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Respiratory therapyRN sends a text to Radiological Technologist.

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LabsStaff RN reviews critical lab results and sends a text to ED MD.

Need to discuss lab results for patient in Room 2.

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ICU consult

After full review, ED MD diagnoses Sally with pneumonia, admits her to ICU and sends a text to the ICU Intensivist.

Need an ICU consult.

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Staff Nurse sends a text to ICU nurse.

Need to schedule hand-off for patient from ED to ICU.

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Resting comfortably.Sally is breathing easier now that she’s admitted to the hospital and receiving the best possible treatment.

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