MnCHOICES Revision Launch: A New Day

Launch Webinar, March 10, 2021

The MnCHOICES Team

Amy Alexander - MnCHOICES policy

Raukiya Bania- MnCHOICES Policy

Melissa Rakow-Pare, Aging policy

Aimee Rumpza – Aging policy

Jill Schweisthal– MnCHOICES/Aging policy

Beth Siewert - MnCHOICES policy

Teresa vanderBent - MnCHOICES training2

• All participants are muted

• Do submit technical issues

• Use the WebEx Q&A panel

• Wait to submit questions

Housekeeping

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A New Day agenda

• New day details• Launch survey readiness results• Introduction to the basic

structure of the revised MnCHOICES

• Question and answer session

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Providing answers to your launch questions

Why revised MnCHOICES application?

To assist our conversation as we transition from existing computer applications

• MnCHOICES Assessment or MnA

• MnCHOICES Support Plan or MnSP

• For the purpose of the launch: revised MnCHOICES application

• When MnA and MnSP are retired: This new computer application will be referred to as MnCHOICES

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Terms: Lead agencies and their contracted agencies

1. Lead agency: County

• Contract: Contracted case management agencies work on behalf of the county

2. Lead agency: Tribal nation

3. Lead agency: Managed care organization

• Contract: Delegate agencies work on behalf of the MCO. For example, counties and other community organizations.

• When a county is in contract with an MCO, then the MCO is the lead agency and the county is a delegate of the MCO for those members enrolled in managed care7

With this new application, does our agency need to update our computer systems?

MnCHOICES County Link

• MnCHOICES Revision Project

• Technical specifications

83/8/2021

Would it be possible for each agency to have a specific contact person so that they understand

our process?

Help desk form ensures your question is routed to

people who know your business

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FEI Systems and state-wide launches

FEI Systems, our contracted vendor, key launch information

• Statewide launch is FEI Systems practice

• Number of clients launched: 46 states, counties and federal agencies

• Numbers of users on the day of launch: 200 to 4500 users

• Estimated MnCHOICES user base: 5000 users

• Performance testing: FEI Systems will complete performance testing prior to launch

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Building the revised MnCHOICES application

MnCHOICES Team has contracted with FEI Systems to build the revised MnCHOICES application

FEI’s off-the-shelf product MnCHOICES decisions Configuration, functionality, content

Building the revised MnCHOICES house• MnCHOICES gave FEI systems eligibility and service

criteria, rate structure and form content

• FEI provided MnCHOICES with structure, decision choices and allowed enhancements within limitations 11

WPF and revised MnCHOICES application: No connection

Revised MnCHOICES application

• Web browser/mobile based application: is written on the Angular framework

• WILL NOT be using the Windows Presentation Foundation (Windows Desktop Application)

The new release of MnA

• Uses the Windows Presentation Foundation (Windows Desktop Application)

• Fastest most stable way to rapidly eliminate dependency upon the Silverlight

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Revised MnCHOICES role based security

Assessor role: To view a person’s past support plan(s), complete acomprehensive assessment and assessment summary (CSP)

Case manager role: To view past assessment content, to create andcomplete a support plan (CSSP)

Care coordinator role: View past assessments and support plans andis able to create an health risk assessment and its support plan

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Lead agency administrator will choose from a list of predetermined roles to ensure users can complete their work.

Examples

Aligning and integrating other changes

CFSS• MnCAT Step 2, State plan services

module: Reviews program andresources, Spring/Summer of 2021

• Launch-Best practice sessions: CFSS willbe included in the assessor, carecoordinator and case manager sessionsin Summer/Fall 2021 14

Waiver reimagine launchThe revised MnCHOICES application will reflect the changesEligibility rules• Does not change how level of

care is determined.• Will display the updated waiver

optionsMnCAT Step 2, Waivers and associated programs modules will be updated

Status of conversational interview training

Resource constraints • Unable to move

forward with theconversational interviewtraining at this time.

• Addressing the issuethrough a RFP to securea vendor to assist in thedevelopment of onlinetraining modules

Conversational interview online modules goals• To build a sustainable model of training• Focus on fundamentals of conversational

interviewing• Interactive session guidelines and resources

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Launch readiness survey results3/8/2021 16

Our agency will be able to meet the launch timeline

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Survey respondents

• Number of unduplicated agencies: 94• Number of people responding: 111• Data displayed: number or percentage of 111 respondents

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Agency’s ability to train mentors and staff

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Reported needing more time

Mentor training Suggested additional time: 60-days

Staff training Suggested additional time: 90-days

My agency will be able to train staff in the timeline

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How do you feel about the launch?

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Our staff are being deployed for COVID?

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Will staff shortages affect ability to launch on time?

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Revised MnCHOICES application launch date

November 2021

Launch timeline

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Questions

Feature tour

Purpose of the feature tour

Give you an opportunity to become familiar with the basic structure of the system

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Revised MnCHOICES is organized by

Organization/LocationWho you are completing

work for

Staff PersonNeeding long term

services and support

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You and your agency

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1. User log in screen: X or PW 2. Agency log in screena. Organization: Choose lead agency you

work on behalf ofb. Location: The agency you work for

Your landing page: My Dashboard

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My dashboard: Center of your work

You will use “My Dashboard” to

• Review your case load and go to the person record tobegin your work

• Review existing tasks and access them directly

• Check to see if you have any messages from people withinthe system

• Write yourself a quick note that you can come back to

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My Dashboard tiles: Today

Today tileMessages from the computer application vendor to update users

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My Dashboard tiles: Message Inbox

Send messages to each other within the system

MnCHOICES Interagency Contact Point integration within the system

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Message Inbox features

• Create and send messages to other users in the revised MnCHOICES application

• Review messages

• Search messages

• Answer and manage messages

Staff: New messages

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Purpose: Send messages to each other within the system

MnCHOICES Interagency Contact Point integration within the system

My Dashboard tiles: Caseload

Caseload• For the agency you log

in as• List all people who

have been assigned to you

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My Dashboard tiles: My Notes

Left-hand section-My Notes• “Note Title” lets you type in the

title you will use for the note• “Start a new note” is where you

type your note• Save button to save your noteRight-hand section-My Notes• Saved notes display here• Notes may be promoted to

progress notes for a person

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My Dashboard tiles: My tasks

My Tasks

• Tasks created for a person:

oYou can create

oYour supervisor can create and assign to you

• For example: Schedule, contact, review, coordinate

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Navigation header

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Navigation header: Organized in three section

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2. Search/My notes: Search specific categories and compose a note to add toyour My Notes tile in your dashboard

3. Navigation area: Quick method to go to the areas you use most often

1. Logo: Clicking on the logo returns you to “My Dashboard” where you go tothe caseload tile to select the next person to complete work for

Change in work flow

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• Searching for a person: Only used by staff completing the intakeprocess in the revised MnCHOICES application

• New work flow for locating your work

• Existing work: My Dashboard, Caseload tile, person

• Newly assigned work (i.e., assessment, health risk assessmentsor support plan): Notifications

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Person dashboard

Person’s dashboard icons: Left hand navigation

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Icons areas that collect person data

Profile icon: Person demographics

Health information icon

1. Collect information about the overallperson

2. Information populate forms

• Enter all data before you create a form

• Editing forms data does not flow back toupdate profile and health data

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Profile

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Icon areas that support your work46

Progress Notes

Appointments: Choose appointment type and manage appointments you have with the person (i.e. assessment interview, semi-annual meeting, monitoring)

Attachments: Any documents that assist your work with the person

Assignment: Allows you to assign the person to staff at a location

Forms: Drop down of forms that support your work

Letters: Create template letters

Tasks: Create a task here and populate in My Tasks tile in My dashboard

Forms screen displays

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Click “New form” to select a category of form and form from the drop down menu.

• Health risk assessment• MnCHOICES Assessment • Support plans• OBRA 1 and 2• Notice of action

• Displays a list of existing forms in the person’s records

Form: Assessment types

Form: Health risk assessment

Purpose: To complete a health risk assessment for SNBC program, MSHO/MSC+ non-Long term services and supports (LTSS)

Functionality: Will operate independently from MnCHOICES assessment

Form: MnCHOICES assessment

Purpose: Determining eligibility for long term service and support programs (LTSS)

Waiver programs, Alternative Care and PCA/CFSS

Checking the box: I am the care coordinator

• Triggers required MCO fields

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Form drop down menuPreset rule will display different versions of the support plan.

Future launch webinars will review in more detail.

CSSP and CCP have different requirements, how would one

support plan would work for both programs?

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Key features questions

Thank You!

The MnCHOICES Team

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