Mmix Presentation Consulting 2010 V1
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Transcript of Mmix Presentation Consulting 2010 V1
Management Consulting Solutions
… Working Together is Success
1Management Mix®
Mission
Vision
Values
Management Mix® 2
Management Mix® 3
Anna Ara Arthur Charbel David
Jean-Pierre Krikor Marc Maria Marie-Reine
Marina Mher Nisrine Rafi Sarah
Sevag Simon Souren Suzy Viviane
Management Mix®
Copyright INPI France Reg. No. : 09 3 628 747
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Strategy
Processes
Talents
Structure
MarketingSales
Customers
IT
Resources
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DEVELOPMENT SOLUTIONS
• Strategy & Policy Formulation;,• Diagnosis, & Analysis, • Technical Assistance, • Capacity Building,• Institutional Development,• Curriculum Development,• Project Development,• Project Management, • Project Implementation,
• Monitoring & Evaluation.
MANAGERIAL SOLUTIONS
• Strategy Formulation,• Process & Risk Management,• Talent Management,• Organization & Restructuring,• Marketing & Branding Policies,• Sales & cross selling policies,• Customer Service Practices,• Management Information Systems,• Financial & Investment Advisory,• Corporate Social Responsibility.
RESEARCHES & STUDIES
• Market Studies, • Market Surveys,• Labor Market Surveys,• Feasibility Studies,• Strategic Business Plans,• IPO Preparation,• Inward Investment,• Mergers & Acquisitions, • Business Intelligence,• Export promotion .
Consulting Training Conferences
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Recycling
Renewable Energies
Telecommunication
Pharmaceutical & Cosmetics
HORECA
Contracting & Engineering
Public Sector & Government
IT
Banking & Finance
Cement & Readymix
Clothing & Fashion
Food & Beverages
Luxury
Healthcare
Oil & Chemicals
Distribution & Retail
NGO
1- StrategyManagement Solutions to define the
company’s Strategy, including but not
limited to:1. Corporate Mission, Vision, Values2. Strategic Goals 3. Strategy Mapping 4. Balanced Scorecard5. Management Mix 9-5-4 Guide
The Value to your Organization 1. Clearer idea about company’s long and short term goals2. Better idea about corporate competitive environment3. Comprehensive framework to assess the company’s Strategy and Performance
Deliverables: •Corporate Strategy Map•Strategy Implementation Framework•SMART Corporate Objectives
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2- Process Identification & Design the Processes
Re-engineering and optimizing the Processes,
1. Management Standards (ISO 9000, OHSAS 18000, ISO 14000, ISO 22000)
2. Total Quality Management (EFQM)
3. Good Practices (GMP, GDP, GLP, GSP, GHP)
The Value to your Organization 1. Increase of Efficiency 2. Decrease of Non Conformity costs3. Continuous Improvement of the Management System4. Organization & Standardization of your organization’s Processes5. Effective Risks Management Framework
Deliverables: •Customized Process Map •Customized Management System SOP (Standard Operating Procedures)•Risk SIM (Severity Identification Matrix)•KPI Board
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3- TalentImprovement of corporate Talent Management
1. Competence Based Talent Management
2. TM procedures and policies (Talent Acquisition, Development, Retention, Transfer, Performance Appraisal, Career Planning, Salary Scale)
3. Standardized Job Descriptions
4. Code of Ethics
The Value to your Organization 1. Clearly defined TM policy to match the corporate Strategic Goals2. Improved TM policies3. Capacity Building
Deliverables: •Corporate TM policies•Competency based Job Descriptions•Benefit Plan
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4- StructureOffering customized corporate Structure to
meet corporate Strategy
1. Organizational Re-structuring
2. Clearly defined Lines of Command, and
Communication
3. Corporate Job Classification/Layers
The Value to your Organization1. Alignment of positions2. Optimized Management3. Dynamic Structure
Deliverables: •Optimized Organizational Structure•Communication and Reporting System•Cross Departmental and Hierarchical Coordination System
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5- MarketingCorporate Marketing Strategy Development
1. Corporate & Brand Positioning
2. 4 P’s (Product, Price, Promotion, Place)
3. Branding Strategies (Umbrella branding, co-branding)
4. Corporate Social Responsibility
5. International Marketing & Export Strategy
The Value to your Organization 1. Efficient Marketing Strategy2. Improved Corporate Advocacy3. Increased and Boost Sales
Deliverables: •Corporate Marketing Strategy•Marketing Communication Plan•Business Intelligence System
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6- SalesMethodology to increase the Sales:
1. Sales Process
2. Approaches for different Customer Touch Points
3. Cross & Up Selling
4. Telesales
The Value to your Organization 1. Effective control of the Sales Process2. Increase in sales through Cross Selling and Up Selling techniques implementation
Deliverables: •The 7 Steps Sales model of Management Mix Optimizing your Sales Process•Sales Monitoring & Reporting system
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7- CustomersApproaches to improve Customer
Service, and increase Customer
Satisfaction, and Loyalty
1. Customer Management System
2. Customer Relation Management
3. Customer Complaint Schemes
4. Customer Loyalty Programs
The Value to your Organization1. Increase in the satisfaction of the Customers through Effective Customer Service2. Increase of Loyalty of Customers3. Customer Risk Management
Deliverables: •Customer Service Evaluation &Audit•CSR Handbook & Call Center script•Customer Risk Management Matrix
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8- ITDevelop a Management Information
System:
1. IT Policies & Procedures
2. Roadmap for implementing CRM
3. Information Security (ISO 27001)
4. CMMI, and TICK IT
5. IT Service Management (ISO 20000)
6. IT Continuity Management (BS 25777)The Value to your Organization
1. Full utilization of IT Solutions to the benefit of the corporation2. Reduction of Costs3. Enhanced Security
Deliverables: •MIS•IT Risk Management Plan
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9- ResourcesManagement of Financial & Physical
Resources
1. Financial Management
2. Assets Management
3. Physical Resources Management
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5. Business Continuity Management (BS 25999)
3. The Value to your Organization 1. Optimized Resource Management2. Control of Waste (Muda)3. Financial Risk Management
Deliverables: •Asset Management Model•Business Continuity Plan•Financial Management System
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1.
Assess the Current
System (ACS)
2.
Develop an Action Plan
(DAP)
3.
Design the System
4.
Implement the System
5.
Test the System
6.
Corrective & Preventive
Actions (CPA)
7.
Monitoring & Evaluation
(M&E)
Deliverable 1
Diagnosis Audit Report
Deliverable 2
Action Plan
Deliverables 3
-Tools
-Policies
-Procedures
-Risks
-KPIs
Deliverable 4
Operational System
Deliverable 5
Data collection & analysis
Deliverable 6
Improvement Action Plan
Deliverable 7
Final Report
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Food & Beverage
Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard
“ We have implemented successfully the BS 18001, ISO 14001. Currently we are
implementing the ISO 9001, and in parallel a Talent Management System .
All of the above were realized and are being realized through our partnership with
Management Mix .”
Manufacturing
Mr. Vincent Bouckaert, General Manager, HOLCIM
We implemented an Integrated Management System including Quality, Health & Safety,
and Environmental Integrated Management System with Management Mix.
BankingMr. Stepan Guyshian, General Manager, ACBA-Credit Agricole
“ Management Mix experts enhanced a the Restructuring of our Bank, and developed
3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We
are implementing the 9 components of Management Mix.”
Service
Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO
“ Management Mix experts contributed to develop Strategic Planning and Controlling
the Corporate Processes”.
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Public SectorDubai Municipality, Dubai, UAE
Management Mix enhanced the reengineering of the Customer Service Center, and
increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time.
Finance & BankingArab Leasing Corporation, Algeria
Management Mix has contributed to a Key Turn project for lunching our company by
developing a Corporate Strategy, the Processes, the Organizational Structure, the
Talent Management, developing the Marketing , the Sales, the Customer Service, the
MIS and the Resources Management.
Food & BeverageNational Food Products Company, UAE
Management Mix led the Re-structuring, and 9 successful Certifications, in Quality &
Food Safety Management.
ManufacturingCHAGOURY GROUP, Nigeria
Management Mix has implemented successfully the Occupational Health & Safety
Management System based on BS 18001.
Healthcare
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Al Makassed Hospital
Management Mix led the implementation of the Quality Management System
and the preparation for Hospital Accreditation.
HealthcareAl Rasoul Al A’ azam Hospital
Management Mix led the implementation of the Quality Management System,
and the preparation for Hospital Accreditation.
HORECAMoulin D’Or , Bakery & Restaurant
Management Mix is leading the implementation of an Integrated Quality & Food Safety
Management System at Moulin D’Or.
Food & BeverageKSARA Beverages
Management Mix implemented successfully the Quality Management System at
KSARA, based on ISO 9001 Standard.
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HORECARoadster Diner, Restaurant
Management Mix has implemented a Food Safety & Quality Management System at
Roadster diner.
Service
Manufacturing
Telecom
Oil & Chemicals
HORECA
Healthcare
Food & Beverage
Banking
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Arab Banking Corporation (Bahrain)
Arab Leasing Corporation (Algeria)
MobiNil (Egypt)
Olympic Committee (Qatar)
Zain (Kuwait)
Areeba (Syria)
Jordan Telecom (Jordan)
NFPC (UAE)
KAFCO (Kuwait)
Converse Bank (Armenia)
Al-Mubasher (KSA)
Union of Arab Stock Exchanges (UASE)
Pernod Ricard Group (France)
HOLCIM Group (Switzerland)
Credit Agricole Group (France)
Societe Generale Group (France)
France-Telecom Group (France)
MTS Group (Russia)
Orascom Telecom (Egypt)
Chaghoury Group (Nigeria)
Troika Dialog (Russia)
London Stock Exchange (UK)
New York Stock Exchange (USA)
NASDAQ OMX (USA)
Wisdom Tower, 3rd Floor, Ayios Pavlos & Kadmos Avenue,
Nicosia, CyprusTel: +357 96 691022, Fax: +357 96 691044
Ring Building, 4th Floor,Fouad Shehab Avenue,
Beirut Central District, LebanonTel: +961 01 983838, Fax: +961 01 983737
Golden Tulip Building, 4th FloorAbovyan 16/3 Avenue,
Yerevan Central District, ArmeniaTel: +374 98 981111, Fax: +374 10 580441
Email: [email protected]: http://www.managementmix.com
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