mLearning: A Sprint or Marathon? Critical

Considerations

mLearn Con 2013Session 905

Cara BoggsSenior Instructional

Designercara.boggs@chi.frb.org

Frank MeisterProgram Manager

frank.j.meister@chi.frb.org

Federal Reserve Bank of Chicago

Agenda

• Background

• Initial Lessons Learned

• Brief Demo

• Current & Future Plans

• Critical Considerations

• Question & Answer

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks across the United States that, together with the Board of Governors in Washington, D.C., serve as the central bank for the United States.

Background

Our Department

• IT Training Department • Internal Consultant to Departments• Provide Targeted Training Services

Focus: Improving how people perform work with Technology

• Online, Instructor-led, Performance Support

• LMS lacks mobile support

• Significant controls for acquisition of software services

• Established BlackBerry user base

• Complex information security

Our Environment

2007 2008

AdoptedeLearning Studio

2009 2010 2011 2012 Present

Began iPad Workshops

AdoptedmSync

Began PublishingMonthly App Reviews

Our History

Conducted BlackBerryPilot

Began iPad Pilot

Deployed iPad App

Established

Department

Opened Training Facility

Hired Instructional Designer

Hired Instructional Designer

Acquired BlackBerry training videos

Our Initial mLearning Pilot

Initial Lessons Learned• Converting PC courseware to

Blackberry device is difficult

• Existing infrastructure was not geared toward learning management

• Technical development competencies with mobile were insufficient

• Opportunities with mLearning are greater than deploying PC courseware

• 2010 – Emerging Technologies

• Evaluating tablet devices

• User base completely new to iOS

• Provide standardized training

• Reduce resource requirements for support

iPad Project Opportunity

LMS

“Lightweight LMS”

eLearning

Studio

Cloud-based authoring

Technology Overview

mLearningAuthoring & Deployment

DEMONSTRATION

Integrated Issues

Tracking

• Multiple authoring environment

• Flash and Mobile output

Complex or simple

menuStep-by-ste

p

building

A variety of pre-formatted

templates to support different types of content

WYSIWYG HTML5 editor

Media library for videos, images, &

audio

Supports use of tags (words

associated with items for

quick sorting)

Opportunity

Deployment to 3 different

outputs

Sync – Upload SCORM

Sync – Assign Content

21

4. Progress is shared back with light-

weight LMS

2. Selects & downloads content of

interest

1. Installs mLearning

app

3. Views contentlocally

End User Experience

iPad Workshops

iPad App Reviews

Future Plans

Future Plans

Technology

Opportunities

Design

Readiness

Critical Considerations

Technology Considerations

Type of mobile devices required to support

Content management & maintenance

Information security & accessManaging and monitoring usersAppropriate deployment option(s)

HTML 5Native mobile appApp wrapper

Design Considerations

Streaming or storing video contentCorporate standards Organization of contentUser interface and interactions with

contentCompetencies of current design staffIdentified limitations (e.g. data limits,

device variations)Measurement and evalautionIntegration of social media

Implementation Considerations

Pre-deployment testing Technical supportTechnical limitations (e.g. data limits,

device and screen variations)Measurement and EvaluationMonitoring and Reporting

Readiness Considerations

Executive sponsorshipTechnical infrastructure and supportTechnology standardsMarketing and awarenessStaffing and competenciesAdditional supporting elements (e.g.

user groups, informal/formal programs)

Cara Boggscara.boggs@chi.frb.org

Caraboggs

Frank Meisterfrank.j.meister@chi.frb.org

fmeisterchicagowww.frankmeister.com

Contact Information