MKT 310 WK 7 Quiz 5 Chapter 11,12

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1) A retailer structures and assigns tasks, policies, resources, authority, responsibilities, and rewards through ________.

A) a retail organization

B) human resource management

C) an organization chart

D) job enlargement

2) A disadvantage of delegating a retail task to another party is ________.

A) that the designated party may be able to automate the task

B) that the target market may not desire the task

C) the loss of control over the activity

D) that the designated party may conduct the same task for noncompeting retailers

3) In specialization, each employee is responsible for ________.

A) a clearly defined position

B) a limited range of functions

C) the tasks outlined in his or her job description

D) the quality and quantity of his or her work

4) A major advantage of specialization is ________.

A) the need for fewer employees

B) the generation of broad-based potential managers

C) less employee boredom

D) reduced training

5) A job description contains an outline of ________.

A) jobs that are classified through product classification

B) job title, objectives, duties, and responsibilities

C) superior/subordinate reporting and communication relationships

D) job objectives mutually agreed upon by employee and superior

6) A functional classification for a car dealer would classify jobs into which of the following divisions?

A) subcompact, compact, and SUV

B) sales promotion, repairs, car sales, and store operations

C) new car, new truck, used car, used truck

D) main dealership and branch dealership locations A, B, and C

7) A product classification for a greeting card retailer would classify jobs into which of the following divisions?

A) Hallmark, American Greetings, and Gibson

B) main store and branch store locations A, B, and C

C) buyer, sales personnel, store manager, and assistant store manager

D) greeting cards, gifts, wrapping paper, and school supplies

8) The ________ method of job classification places store-based personnel under the direct control of the branch manager.

A) functional

B) interdivisional

C) geographic

D) product

9) Reporting relationships among employees within a retail firm from the lowest levels to the highest levels are described in the ________.

A) hierarchy of authority

B) job description

C) management by objectives

D) management by exception

10) In a flat organization, ________.

A) a large number of subordinates reports to one supervisor

B) communication is impeded by the large number of organizational layers

C) too few employees generally report to one executive

D) an organization may appear impersonal to employees

11) A major advantage of a flat organization is ________.

A) top management's frequent contact with employees

B) quicker response time to the handling of important problems or opportunities

C) the existence of many levels of supervision

D) fewer employees reporting to each manager

12) A major advantage of a tall retail organization is ________.

A) close employee supervision

B) the large number of employees reporting to one manager

C) quick responsiveness to problems/opportunities within the organization

D) excellent communication between high-ranking and low-ranking employees

13) The hierarchical relationships within the firm are displayed in a(n) ________.

A) Mazur plan

B) management-by-objectives grid

C) job description

D) organization chart

14) Which retail institution type has the simplest organization structure?

A) branch location

B) diversified retailer

C) independent

D) variety store

15) The four functional areas in the Mazur plan are ________.

A) merchandising, publicity, store management, and accounting and control

B) merchandising, store operations, accounting, and finance

C) product, price, promotion, and distribution

D) buying, selling, store operations, and accounting

16) Buying and selling is under the control of the ________ in the Mazur plan.

A) buyer

B) marketing manager

C) merchandising manager

D) product manager

17) Under the basic Mazur plan, which executive has responsibility for reaching profit goals?

A) buyer

B) store operations manager

C) publicity director

D) director of sales

18) Branch store executives are directly responsible to main store retail executives in which form of retail organization?

A) equal store

B) diversified retailer

C) main store control

D) separate store

19) Centralization of management is practiced in which retail organization form?

A) chain store

B) separate store

C) equal store

D) main store control

20) In the main store control organization, ________.

A) decentralization is practiced

B) centralization is practiced

C) merchandise managers are placed in branch stores

D) each branch has autonomy for merchandising and operations

21) The main store control organization works best when ________.

A) customers in the branch stores have localized buying preferences

B) the retailer seeks to advertise specialized goods in each market

C) there are few branches and the buying preferences of branch store customers are similar to the main store's customers

D) too little attention has been given to each branch location

22) Transferring stock between branches is most difficult in which form of retail organization?

A) equal store

B) separate store

C) main store control

D) multiline retail organization

23) The distinct needs of branch store customers are most recognized in which form of retail organization?

A) equal store

B) multiline retail organization

C) main store control organization

D) separate store

24) Which form of retail store organization seeks to achieve the benefits of both centralization and decentralization?

A) Mazur plan

B) separate store

C) equal store

D) main store control

25) Which form of retail organization separates responsibility for buying and selling?

A) equal store

B) separate store

C) main store control

D) Mazur plan

26) Buying is centralized and selling is managed locally in the ________ organization format.

A) Mazur plan

B) separate store

C) equal store

D) main store control

27) Which activity comprises the recruitment, selection, training, compensation, and supervision of retail personnel?

A) store operations

B) human resource management

C) store management

D) pre-training

28) The gathering of information about the functions and requirements of each job is referred to as ________.

A) a traditional job description

B) a goal-oriented job description

C) job analysis

D) the hierarchy of authority

29) A retailer can determine which criteria are best correlated with job success through the use of a(n) ________.

A) application blank

B) weighted application blank

C) goal-oriented job description

D) job analysis

30) Which job selection technique requires that a job candidate score above a minimum cutoff as a pre-condition for being hired?

A) goal-oriented job description

B) application blank

C) weighted application blank

D) job analysis

31) The review of company policies and history, as well as a job orientation, are important components of ________.

A) training programs

B) pre-training programs

C) the job description

D) the weighted application blank

32) Which employee compensation plan has no fixed-cost component?

A) straight commission plan

B) straight salary plan

C) salary plus commission plan

D) compensation cafeteria

33) Which compensation plan allows executives to choose among bonuses, deferred bonuses, stock options, and other fringe benefits?

A) straight commission plan

B) straight salary plan

C) salary plus commission plan

D) compensation cafeteria

34) Which of these factors is a form of dissatisfier (minimum expectations)?

A) achievement

B) work conditions

C) responsibility

D) advancement

35) Which of these statements about desired goals is correct?

A) Desired goals relate more to the job than to the work environment.

B) A motivated employee requires fulfillment of only dissatisfiers.

C) A fair compensation package is an example of a desired goal.

D) Desired goals can generally influence motivation in only one way negatively.

36) A retailer decided to outsource its logistics operations to FedEx after studying its resources. This illustrates which stage in setting up a retail organization?

A) integrating positions through an organization chart

B) classifying jobs

C) dividing the tasks among channel members

D) grouping the retailer's tasks into jobs

37) A problem with extreme specialization of tasks in retailing is ________.

A) high training costs

B) difficulty in hiring personnel with necessary skills

C) employees not being aware of the importance of their tasks to the retailer's overall goals

D) the difficulty of clearly defining job-related tasks

38) A major disadvantage of extreme task specialization is ________.

A) poorly defined employee expectations

B) difficulty in hiring personnel with suitable training

C) high training costs

D) poor personnel morale

39) A disadvantage of extreme job specialization is high ________.

A) training costs

B) personnel boredom

C) salary expectations

D) need for supervision

40) A retailer can overcome problems with extreme task specialization by ________.

A) job rotation and job enlargement

B) raising employee salaries

C) developing a child care center

D) reprimanding employees for lateness

41) Employees receive a relatively homogeneous cluster of work tasks when ________.

A) specialization is used properly

B) specialization is used to an extreme degree

C) specialization is used too little

D) a firm has clear reporting responsibilities

42) The buyer form of organization within a department store is a form of ________.

A) geographic classification

B) product classification

C) functional classification

D) combination organization chart

43) The equal store organization is a form of ________.

A) geographic classification

B) product classification

C) functional classification

D) combination organization chart

44) A retailer uses a functional classification system for jobs; in addition, some employees may be placed in special teams relating to interfunctional areas. An employee with two bosses (the functional boss and the team leader) ________.

A) is in an equal store organization

B) is in a flat organization

C) is in a tall organization

D) does not have a clear hierarchy of authority

45) A retailer uses different buyers in its main store and its suburban branches so as to better reflect each target market. This illustrates which job classification method?

A) geographic classification

B) product classification

C) functional classification

D) combination classification

46) The overall hierarchy of authority in a retail organization is most clearly described in the firm's ________.

A) organization mission

B) corporate culture

C) job descriptions

D) organization chart

47) In comparison to chain retailers, the organization structure of an independent is most likely to be ________.

A) flat

B) tall

C) functional

D) decentralized

48) A span of control refers to the number of subordinates reporting to one manager. A firm with a large span of control utilizes a ________ organization.

A) tall

B) flat

C) functional

D) centralized

49) Which form of organization results in close employee supervision?

A) flat organization

B) tall organization

C) Mazur plan

D) separate store organization

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