Together, we can thrive in change.Managing Embracing Change in Today’s Business Environment

PART I

MKMB Consulting ™

Hsiang-Yi LinCEO and Founder of MKMB Consulting ™

Hsiang-Yi is passionate about designing vehicles to accelerate individual and organizational transformations and build capacity for continuous growth and innovations. She believes that, in our current environment of continuous change, cultivating a culture of innovation and adaptive learning is imperative for long-term business success. She works with organization leaders to catalyze transformative growth by aligning their strategic vision with their business, product, and people strategies-- unleashing the synchronistic power of their organization, as a whole, to leapfrog and build sustainable advantage. In her practice, she integrates consulting, coaching, team facilitations, and human-centered systems thinking to help her clients attain transformative and sustainable behavior change. She has 10+ years of business experience with Fortune 500 companies, start-ups, and non-profits, designing, developing, and marketing products aimed at uncovering insights and forwarding behavioral change. She has held leadership positions in product marketing, product development, business analytics, and marketing in Consumer Technology, CPG, Logistics industries. Hsiang-Yi is a graduate of Harvard Business School (MBA) and Cornell University (B.S., M.Eng.). She is trained in conflict resolution and mediation with top mediator in CA, Ron Kelly. Hsiang-Yi is also a trained professional coach with Coaches Training Institute, one of the largest coaching training and certification organization globally.

Changes are constant. We cannot reflect it, nor can we ignore it. It is an essential part of our business. The starting point is developing consciousness of what is going on.

[Conscious Business]: Finding win-win-win is the only way. In a landscape of high uncertainty and limited time & resources, strategic considerations of collaborative engagement with key stakeholders is crucial to further pace of learning. Consider value chain collaboration, coo-petition, and partnership opportunities with employees, customers, and stakeholders to align interests.

[Conscious Leadership]: Start with building awareness, participation, and learning from all levels. Developing inner leadership skills to support leaders lead through change.

[Conscious Mindset]: From scarcity to opportunity. Building of resilience, breaking down of intra/inter/and systematic barriers to reinvent, and recreate.

Conscious Mindset. Conscious Leadership. Conscious Business.

What is change any ways? Why do we react the way we do? Change is defined by making something different – not good, bad, but different.

You can cause something to change [active], or bring change upon yourself [receiving] – its your choice.

Resisting and trying to control change are the sources of all of our misery. Letting it happen can open up opportunities.

How ready are you? Consider… Readiness to Change Barriers to Change Expect Relapse

Inquiry: Why is the change needed? What ‘good’ can come from change?

Why do we get stuck? The default response when changes are in the horizon is to question what is

going on. We become skeptical. We shut down to protect. We withdraw to not get hurt. We account for the impact of change to us individually and ignore the needs of others around us.

When attributing the responsibility and fault to others, we all will get stuck. What can we bring to our own hands in time of change?

APPROCH: Strive for a homeostasis of flow. Stages of Change: Like any behavioral change, it takes specific considerations of individual, relational, and environmental/structural factors to realize it.

We have to accept that rationality does not hold true in time of high pressure and uncertainty – we must consider the human factors. Learning how to understand & work with human reactions is the only way

to reduce frictions. Resistance, ignorance, or avoidance are not options.

Accepting multiple ‘truths’/ways vs. holding a singular, optimized black-and-white perspective.

It takes: Curiosity, Openness, and UnderstandingOf both ourselves and to those around us.

Despite the operation efficiency and objectivity, a majority % of decisions are still made primary with emotions. Our emotions impact our judgments: Fearful people made pessimistic

judgments of future events whereas angry people made optimistic judgments

When we feel threatened, we default to emotional processing for our decisions. Most of our decisions bypasses the pre-frontal cortex cognitive processing.

Learning how to regulate and manage emotional states in ourselves, in our relationships, and organization are critically important for rational decision making.

Emotional intelligence and acute awareness are qualities leaders needed to bring their system back to homeostasis. Emotions are not neutralized by being ignored. Too many people find it too

difficult to face it right on.

Authentic communication and conflict resolution tools can help explore these opportunities.

Ex. I need to control this …

Ex. I feel lost

Ex. Micromanaging

Vicious Emotional Cycles: Action-Reaction to alleviate ST pain vs. LT root cause.

ST Pain alleviated; LT root cause not addressed

Reinforcing Cycles

Ex. Accept what can be changed…

Ex. feeling lost

Ex. Do what I can do about it

Constructive Interference Cycles: Action-Reaction to productively address LT root cause.

(1) BREAK INHERIT CONNNECTION and ASSOCIATION

(2) OFFFER PERSPECTIVES and CHOICES

(3) BUILD RESISTANCE and REGAIN EQUINIMITY

Reinforcing Cycles

Ex. I am open to think differently and being challenged

Ex. Acknowledgement makes me feel safe

Ex. Bring “outside” thinking to company’s awareness

Bring in the Positive Emotive Stimulus: build the response cycle desired

Reinforcing Cycles

(+) Stimulus

Ex. Acknowledgement

Safety and security are the predecessors for display of emotions and authenticity. To defunct irrationality (from your

perspective) with arguments is being irrational in itself.

Accepting what is can help open up understanding.

It is about developing a different way of learning in your organization …

Experiential Learning Model

Let’s get your questions up…

MKMB Consulting ™