MK II Predictive Dialer™ Rapid Contact v6.5™ Virtual Display Pro™ SuperScript™ 428 Victoria...
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Transcript of MK II Predictive Dialer™ Rapid Contact v6.5™ Virtual Display Pro™ SuperScript™ 428 Victoria...
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428 Victoria Avenue
Regina, SK
Canada S4N 0P6
Toll Free: (800) 289-8616
Phone: (306) 359-6893
Fax: (306) 359-6879
www.marketelsystems.com
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Eliminates - Busy signals- No answers- Ringing- Dialing
Simple - Computer network optional- Telephone keypad entry system- Training take minutes, NOT days
Reliable - Solid state components- No volatile network required- No costly downtime
Effective - REAL TIME reporting – vital stats updated continuously- Intelligent software- Talk to prospects for up to 45 – 50 minutes of every hour (manual dialing typically 15 to 20 minutes per hour)
IMPROVE YOUR BOTTOM LINE!!!
Hardware - MKII
Hardware - MKII
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Call Compliance Made Simple
Call with Confidence
With our equipment you will not have to worry about calling someone on the DNC list again.
Avoid the risk of costly fines and save on resources spent scrubbing your phone lists against the DNC list.
Seamless integration with TeleBlock® (DNC service for absolute peace of mind)
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Get Automated!
Two levels of compliance:
Maintain your own DNC list by simply downloading either state specific or National DNC lists (these numbers are cross-referenced with those in your phonebooks) onto the Prospector® computer.
TeleBlock®’s IP Based Blocking Service! MarkeTel’s latest TeleBlock® integration service offers centralized control for large and/or multiple location operations. This also means that companies will be able to utilize it regardless of their location and (lack of) technological ability of their local telecom company. Connected with an IP address via a VPN (Virtual Private Network), each number is screened against the appropriate DNC list(s) preventing any costly violations.
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Main screen interface, designed for quick view of system operations
All features are accessible using this menu system. Functions such as, creating phonebooks, importing lists, adjusting speed settings, viewing and saving reports, viewing real-time reports, and programming hardware are all within a few mouse clicks
Rapid Contact™5
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Using our simple step-by-step skiplist import wizard it is very quick and easy to protect yourself from anyDNC violations
Step-by-step dialogue boxes keep you informedand help you to complete the process effortlessly
Importing Skiplist6
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Importing call lists is made easy with the use of drop-down boxes displaying information from the import list, which can be imported from most common formats
Advanced options allowcomplete control of phonebook
creation and management
Call List Importing7
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Setting Up Keytones
The simplicity of MarkeTel’s patented keytoneentry system requires a simple configurationscreen. Just click the keytone to configure anda window with keytone options appears.
Once completed, agent instruction sheets canbe printed out for your agents. It’s that easy!
Allows you to define the meaning of your keytone
With single click options like Real-Time Print, you can havethe entire contact record printed directly to your systemprinter as agents press the keytone on their phone
You can also export results as the agent presses the key toa separate phonebook for you to call back on a differentcampaign, or to keep track of your customers. With norestrictions, uses are only limited by the creativity of the manager!
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Choose up to 4 lines of information taken directlyfrom your call list that you wish to be displayedon your agents LCD displays.
If you require more data entry capabilitiesthen we can do that too with Virtual Displayä
Virtual Display Proä operates on agent computers, allowingthe full contact record to be displayed to agents, andalso allows for data entry while on the call.
• Fully open-source, allowing for custom integration with 3rd party CRM software products
• Solutions like real-time credit card processing are also available
Configure LCD Displays or Virtual Display
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Speed Settings
Manual speed settings allow for complete control of the system
Easy to control the aggressiveness of the system
Ability to set the abandonment rate with the option toswitch to speed dialing in the event that it should riseabove your desired setting.
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Dialing Orders
Easy to understand dialing options makestarting the system easy. Options allow youto choose the dialing order from telephone, zip/postal code, random, city, state, nameand many more, including a secondarydialing order!
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Phonebook Management
Phonebook editing while dialing isalso an important feature. Edit anexisting record or create a new onewhile dialing. You can even changethe call result information if needed.
The Skiplist Editor allows you to manuallyenter numbers into your DO NOT CALL List,or confirm that the number is already present.
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Vital Stats
At a glance you can seethe percentage of calls
not answered, number ofdropped calls, current areaof phonebook being used,
and agent status.
Displays current phonebook that is openas well as the skiplist that is being used
and the dialing orders that are set.
See what your agents are doing!
Throttle indicator shows howaggressively the dialer is working!
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Real-Time Reports
Quickly observe keytone totals for each agent, and as a group. Watch your productivity in real-time.You will quickly see dramatic increases from manual dialing in both agent excitement and sales volume!
Identify your topperformers!
And those whorequire furthertraining
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Daily Reports
Real-time reporting is important, but so is daily performance for your entire call center. Rapid Contact ä
enables you to generate daily reports whenever you choose and you can view and print previous reportsfrom within the software
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View Current Operator Status
Read Manager’s Messages
Memo field for your agents to keep notes of each call
View keytone totals of the session and the entire campaign!
Agents can view the entire recordand can edit/update importantinformation
A new, cleaner, sleeker and more organized look, which includes tabs to SuperScript, a separate Result Entry screen, Options, and your in-house CRM application!
Easily adjust font size
Quickly log-on or off the system at the check of a box!
Double-click to quickly enter the call result and move on to the next call
Virtual Display Pro™16
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Scripting Made Easy!
Create scripts with easeusing the SuperScriptä wizard
To build the script simplyclick to add new controlsand choose your next step
Preview screen allows you to seehow your script is progressing
Easy to navigate through the differentpages of your script, and at the click ofa button, test out your script as you create it
SuperScriptTM
SuperScript™17
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Required fields
Multiple choice, with the optionto randomize results every time
View/edit call record information
Checkbox
Script appears within Virtual Display Pro’sinterface with a simple flowing browsertype appearance
Includes many otherexciting features!
Rating scale
Collect and ready data for in-depth analysis!
SuperScript in Action!18
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