Mitel simply communicating
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Transcript of Mitel simply communicating
Mitel Simply CommunicatingMitel Freedom Architecture
Lisa DolphinPropositions Marketing Manager
slide 2
Freedom is…
A Single Cloud-Ready Software Stream
An In-Office Experience ….. Anywhere
Freedom from Walled Garden Architectures
Freedom of Commercial Offerings
slide 3
Freedom is
Call Control
Video Conferencing
Presence
Audio / Web / Video Conferencing
Messaging
Contact Centre
Call Recording
IP Network
slide 4
Freedom Architecture
Web Services
Infrastructure
Mobile Gateway
MitelMitelFreedomFreedom VDI
B U S I N E S S A P P L I C A T I O N S O F T W A R E B U S I N E S S A P P L I C A T I O N S O F T W A R E
ERP eMail CRM
E N T E R P R I S E , I D E N T I T Y & S E C U R I T Y M A N A G E M E N TE N T E R P R I S E , I D E N T I T Y & S E C U R I T Y M A N A G E M E N T
V I R T U A L I S A T I O NV I R T U A L I S A T I O N
ANY NETWORK, ANY INFRASTRUCTURE, ANY PLATFORMANY NETWORK, ANY INFRASTRUCTURE, ANY PLATFORM
EN
D U
SE
RE
ND
US
ER
I T
M
A N
A G
E R
I T
M
A N
A G
E R
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICEIN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
slide 5
Desk WorkerDesk Worker TeleworkerTeleworker Mobile WorkerMobile Worker
End User RequirementsEnd User Requirements
Always Reachable/Availability Status
Device Independence
In-Office Experience Regardless of Location
Single Identity - One Number, One Voice Mail Box
Fixed Mobile Convergence
In-office mobility
slide 6
End User Mitel SolutionsEnd User Mitel Solutions
ACCOUNTANT
Desk WorkerDesk Worker TeleworkerTeleworker Mobile WorkerMobile Worker
End User Mitel SolutionsEnd User Mitel Solutions
SALESCIOTELEWORKER
Unified Communicator Advanced Softphone
Teleworker Solution
Audio & Web Conferencing
Dynamic Extension
Unified Communicator Advanced / Unified Communicator Express
Unified Communicator Mobile
Unified Communicator Advanced Web and Mobile Portals
BlackBerry MVS Integration
slide 7
Day in the Life of Michelle: SalesThe ability to work any time, anywhere,
on any device … that’s Michelle’s idea of freedom.
At the end of the day, UCA uses the time of
day to change her Dynamic Status to
“Gone for the day” so all work calls go to
voice mail.
Heads back to her home office. Mitel UCA changes her Dynamic
Status to “Mobile” based on Bluetooth in
car.
UCA Mobile indicates that she has messages waiting
in her single voicemail box. Uses Visual Voice
Mail to see who called and clicks to listen.
Places a call to her admin using 4
digit dialing
Arrives home. As she sits down at her desk, Michelle
pulls the call to her teleworker desk phone without disrupting the
conversation.
Makes UCA video call into RFP team. They share files using UCA secure file transfer and use AWC web collaboration to jointly edit the document
Arrives at the office for the weekly sales meeting. Based on her calendar, Mitel UCA changes her Dynamic Status to “In a Meeting” and routes all calls to voices mail
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Freedom – Dynamic Extension Multiple Devices and Seamless Hand-off
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Freedom - Consistent application delivery
Dynamic Status
Corporate Directory
Visual Voicemail
Point to Point Video Conferencing
OCS / Sametime Federation
Outlook Integration
Secure Instant Messaging
Knowledge Management
Softphone
Unified Communicator Advanced
Mitel IP Telephone
Unified Communicator for Mobile Devices
Mitel 5550 Operators Console
Customer Service
General BusinessEmployees XYZ
Product Expert
Marketing Managers
TechnicalStaff
ITManagers
XYZ Company Federated
ACME CompanyFederated
Public IMConnected
ProductManagers
ACME Product Expert
AOL Yahoo Messenger
Windows Live Messenger
ACME Product Expert
Contact Centre Agent
slide 10
Seamless user experience • Single identity for inbound & outbound calls• Access to corporate directory• Mitel features integrated into client• Presence and availability• GSM or WiFi connectivity
Security and compliance• Government Security Authority Certification (CESG) • Business continuity on any Wi-Fi hot spot
Use Dynamic Status to manage calls• By scheduling• By calendar• By GPS location• By manual selection
Cost control • Move calls between telephones• Minimise cost using Mitel least cost routing
Freedom – Mitel & BlackBerryMCD and MVS integration
slide 11
PBX Integration
UC Integration
All Mobiles iPhoneBlackBerry
Dynamic Extension
UCA Mobilefor BlackBerry
Nokia WM
UCA Mobile Portal
Android
UCA Mobile Portal
UCA Mobile for Android
UCA Mobile Portal
SupportsSupports “Bring Your Own Phone” “Bring Your Own Phone”
BlackBerry MVS Integration
MobileIntegration UC MobileUC Mobile
Dynamic ExtensionDynamic Extension Dynamic ExtensionDynamic Extension Dynamic Extension
UCA Mobile Portal
Borderless Communications - Regardless of Device
slide 12
Freedom - Reducing Complexity
slide 13
Reducing complexity – The cost of support
Source: VMware Fortune 100 Customers
42%Infrastructure Maintenance
30%Application
Maintenance
23%Application Investment
5%Infrastructure Investment
slide 14
Consolidation of voice and non-voice applications
Capital cost savings due to a reduction in server hardware and real estate
Operational cost savings due to reduction in power and server provisioning costs
Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
Reducing complexity - Now you can virtualise voice
slide 15
Moving to VMware
Reduced capital outlay
Reduced support cost
Reduced power consumption
Reduced space requirements
Complete separation of applications
Rapid Provisioning for new sites
Data centre deployment model
High Availability / Disaster Recovery
Simplified management & fault finding
slide 16
VMWare and Mitel: Mitel Applications as a ‘Virtual Appliance’
Mitel, Winner of the Global Technology Innovator Award. VMWare Partner Exchange 2010
vMCD Mitel Communications Director
vMAS Unified Messaging Unified Communicator Audio, Video and Web conferencing Customer Service Manager
vMBG Mitel Border Gateway Secure Call Recording
vCCS Contact Centre Business Edition Contact Centre Enterprise Edition
slide 17
Benefits
INFRASTRUCTURE COST PER APP
Before VMwareBefore VMware After VMwareAfter VMware
WORKLOADS PER ADMIN
Before VMwareBefore VMware After VMwareAfter VMware
Source: VMware Customer
slide 18
Reduction in server hardware and real estate
“….. virtualization has enabled us to reduce the number of servers from a total of 60 to a phenomenal three servers, resulting in massive cost-savings”
“….. the reduction in server count is already saving us 40-45% on the electrical bill…we are expecting the savings to rise to a massive 60% now virtualisation has expanded to voice ”
- Rob Neal, Ashford Borough Council
www.mitel.tv/index.php?pageid=149&masterid=72&language=EN®ion=EMEA
slide 19
Channel Business Transformation
TDM VoIP Application Centric
Deployment Telecom Closet Data Closet Data Center / Cloud / Virtualised
Typical Packaging Hardware Hardware and Software
Software and SaaS*
Typical Network Locally Wired Company LAN/WAN
The Net
Scope and Customer Value
Telephony ProductFeatures
Communications Application
Solution – Business Transformation
Licensing Pay for Hardware Pay for Software Pay for SoftwarePay for use
End Points Analog and Digital sets
VoIP sets and soft clients
Open devices and clients
Route to Market Telecom Reseller Voice and Data VAR
Solutions integrator
*Software as a Service
1990’s 2000’s
slide 22
A Single Cloud-Based Software Stream
An In-Office Experience Anywhere
Freedom From Walled Garden Architectures
Freedom of Commercial Offerings