Mitel phone manager
-
Upload
denwacomms -
Category
Technology
-
view
524 -
download
0
Transcript of Mitel phone manager
Mitel Phone Manager
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Phone Manager - Exclusive to MiVoice Office 250
2
EFFICIENCYEMPLOYEE PRODUCTIVITYACCESSIBILITY
COST EFFECTIVEHYBRIDCONVERGENCE
EASY TO DEPLOY & MAINTAINUSER WEB PORTAL
Enhance Staff Productivity, Customer Service and Lower your overall Total Cost of Ownership
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
MiVoice Desktop Portfolio
3
5330Mainstream Business Phone
5340Premium Business Phone
5324Mainstream Paper Labelled Phone
5312Entry Paper Labelled Phone
5360Executive Set
5320Entry Enterprise Phone
Digital Phones 8528 & 85685610 IP DECT
GigE Stand
LineInterfaceModule
Cordless Handset / Headset
PKM 12 and 48 – 5324 / 5330 / 5340
Accessories
MiVoice DECT 5610
MiVoice Digital Phones 8528 & 8568
MiVoice Conference
Phone
5304Basic Display Phone
MiVoice SIP Phones 5603, 5604 & 5607
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Phone Manager – General Features
4
• Windows 7/8/8.1
• VMWare ESXi v5.1 & 5.5
• Windows Server Hyper V
• Outlook 2010/2013 support
• Hunt group voicemail notifications
• SIP Softphone
Value Proposition
• Improved customer experience • Enhanced employee productivity
Value Proposition
• No additional business costs for entry level UC capabilities
Value Proposition
• Deploys easily• Easy to manage from a central location
rather than individually on each users PC
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Phone Manager – General Features Continued
5
• Multi Location Hot Desk Support
• Schedule for Night Mode
• Follows normal CT/GW requirements
• Station Volume Control
• Group MWI indications
Value Proposition
• Improved customer experience • Enhanced employee productivity
Value Proposition
• No additional business costs for entry level UC capabilities
Value Proposition
• Deploys easily• Easy to manage from a central location
rather than individually on each users PC
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Phone Manager – Outlook User
6
• Highlight & Dial
• Outlook Search & Dial – Outlook/AD
• Outlook Integration – DND Status/pop
• Outlook Auto Create Meet-Me appointments
• Call Details Banner – Customizable - Color
• Phone Presence
• Inbound Call Control – Answer/Divert/VM
• Mid Call Control – Hold/Tsf/Consult/Add/Clear
• Call History – Dial-able
• Change Endpoint states – i.e. Set DND
• Chat
Value Proposition
• Improved customer experience • Enhanced employee productivity
Value Proposition
• No additional business costs for entry level UC capabilities
Value Proposition
• Deploys easily• Easy to manage from a central location
rather than individually on each users PC
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Phone Manager – Professional User
7
Outllook level features + CRM = Professional
•5 Configurable buttons
•CRM Integrations including SF/Goldmine
ACT/Dynamics/Maximizer/Sugar/Tigerpaw
Zoho/Netsuite
•Keystroke/VB Script Macros/.NET/API
•Centrally managed custom toolbars
•TAPI Support
•Customizable Centrally managed Toolbars
Value Proposition
• Improved customer experience • Enhanced agent productivity
Value Proposition
• CRM integrations for improved efficiency
Value Proposition
• Deploys easily• Easy to manage from a central location
rather than individually on each users PC
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Phone Manager – Team Leader
8
Outllook level features + CRM = Team Leader
•Remote control of DND
•Log In and Log Out Agents
•Remote control of FWD
•Continuous Silent Monitor
•Hunt Group status icons
•Hunt Group email box status
•Hunt Group call waiting status
•Desktop system alarm notification
Value Proposition
• Improved Supervisor controls• Enhanced employee productivity
Value Proposition
• No additional business costs for entry level UC capabilities
Value Proposition
• Deploys easily• Easy to manage from a central location
rather than individually on each users PC
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Office Environments and SIP Softphone
9
• Outlook Screen Popping
• Highlight to Dial
• System Speed Dials
• System Directory
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Desktop Icons
10
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
SIP Softphone (licensed option)
11
Key Features:
•MiVoice Office 250 SIP extension device, (Category F License required)
•Integrated Soft Keys (5 buttons), User Customizable
•Headset API Support for Plantronics & Jabra
•User Mobility
•Same User Interface as using Phone Manager to control a desk phone
Key Benefits:
•Combines presence client with Softphone for simplicity
•No need to train users on separate presence & Softphone clients
•Swap between controlling a desk phone or taking calls via the integrated SIP extension when changing locations
•Save desk space
•Future ACD Agent Support
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Caller Identification Toast Banner
12
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Call History
13
• View Call History
• Redial from Call History with a button click
• Easily identify:
• Missed Calls
• Calls from Contacts
• Calls from Personal Directories
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Change the Phone Status / Presence
14
• Easily View & Change Status displayed by your Phone
• DND
• In a Meeting
• At Lunch
• Instantly View Colleagues Presence
• Instant Message Colleagues
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
3 Levels of User Licensing
16
3 Levels of User Licensing
•Outlook - Basic License is bundled with each solution
•Professional
•Team Leader – Supervisor Level User
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
THANK YOUVISIT WWW.MITEL.COM FOR MORE INFO
The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.