Mitel Enterprise Manager Customer Presentation · Mitel | Confidential 9/11/2009 slide 5 Product...
Transcript of Mitel Enterprise Manager Customer Presentation · Mitel | Confidential 9/11/2009 slide 5 Product...
Mitel Enterprise ManagerCustomer Presentation
9/11/2009 slide 2Mitel | Confidential
Enterprise Manager Introduction
For administrators looking to minimize their operations cost for a converged voice and data network
– Enterprise Manager allows centralized management of a multi-platform solution from a single interface
– Enterprise Manager lowers the time spent administering a Mitel® solution
– The main benefits of choosing Enterprise Manager:
– Simplified solution administration
– Increased employee productivity for those administering Networked Business solutions
9/11/2009 slide 3Mitel | Confidential
Industry Trends
The changes that happened in the IT world are happening in the voice world
– Processing is moving towards the user (PC or handheld device)
– Centralized applications available to all (e.g., email)
– Local storage capabilities increasing
– Faster, cheaper electronic equipment (Moore’s Law)
What does this mean in terms of voice solutions
– Voice travelling on the same infrastructure as data (Voice over IP)
– Task orientated voice servers at right price points
– Distributed and intelligent networks are replacing large monolithic systems
– Locating processing power closer to the user
9/11/2009 slide 4Mitel | Confidential
Market Drivers
A more distributed work force caused by teleworking and geographical disbursement of employees has increased the IT burden
The move from large monolithic systems to smaller flexible intelligent systems began in the early 1990s
Convergence of voice and data networks and the acceptance of Voice over IP and distributed technology could lead to an increase in IT administration
Businesses are looking to drive down ongoing business costs
9/11/2009 slide 5Mitel | Confidential
Product Overview
Enterprise Management
A portfolio of products that are designed to:
– Lower the cost and simplify solution administration
– Improve the installation and maintenance experience
– Enhance service capabilities
It incorporates four main product themes:
– Enterprise Manager
– A solution-wide administration and management system for a Mitel networked business solution
– Remote Management
– Secure remote connectivity and alarm notification for service and support
– Integrated Management Applications
– Voice Quality Manager, Reporting Option
– Technology Interfaces
– Open interfaces including LDAP, XML SMDR and SNMP
9/11/2009 slide 6Mitel | Confidential
Mitel Enterprise Management Solutions
Enterprise Management
Mitel VoiceQuality Manager
Reporting Option
Integrated Apps Suite Evolution
– Traffic Reporting
– Traffic Monitoring
– Network Route Management
– Security Administration
Technology Interfaces
SNMP, LDAP,
SMDR, XML
Enterprise Manager – Core Function Set
– Topology
– Inventory
– Auto-
Discovery
– Alarms / Health
Monitoring
– Maintenance Functions
– Diagnostics Functions
– Scheduling
– Audio File Mgmt
for Distributed
Networks
Mitlel OPS
Manager
(MAC / TelDir)
SX-2000s Applications
Servers3300 ICPs3rd Party
(MiSN)
Remote Management
Solutions
– Management Access
Point for Network
Health and
Monitoring
Mitel Solutions
Alliance (MSA)
Partners and
Mitel Applications
9/11/2009 slide 7Mitel | Confidential
Enterprise Manager Overview
Enterprise Manager lowers business running costs by increasing staff productivity, reducing errors, and increasing system availability
– Reduces administrative workload by automating backups, audio file updates, software upgrades, and other maintenance functions
– Controls administrative access privileges to management tools, systems, and geographic locations from a single interface
– Maximizes system availability through proactive network health monitoring and voice quality performance management
Enterprise Manager enhances the customer value for Mitel products, applications, and integration with other systems
– Solution-wide administration under a single umbrella protecting the customer from exponential increases in administration costs
– Reduction in repetitive data entry through consolidated directory and user management
– Open interfaces for integration with other management systems or corporate directory servers
9/11/2009 slide 8Mitel | Confidential
Enterprise Manager in a Customer Network
Enterprise Manager
SX-2000 LIGHT
Messaging
solution
Contact
Center
CXi controller
IP Phone
IP Phone
IP Phone IP Phone
Superset 4000 Digital Phones
3300 ICP
BranchEnterprise
data
network
9/11/2009 slide 9Mitel | Confidential
Management Desktop Network Maps Management Desktop Topology
Enterprise Manager Desktop Topology Views
9/11/2009 slide 10Mitel | Confidential
Management Desktop Tabular Inventory
Management Desktop IP Phone Inventory
Enterprise Manager Network Inventory
9/11/2009 slide 11Mitel | Confidential
Enterprise Manager Core Features
Management Desktop
– Tabular and graphical views of managed system inventory
– Integrated access to management applications for Mitel product portfolio
– Summary view of network health conditions
Network Inventory
– Auto-discovery of Mitel 3300 IP Communications Platform (ICP) systems and properties by personality type: LX, MX, MXe, CX, CXi
– Auto-discovery of SNMP enabled Mitel systems, Mitel SX-2000, Mitel Teleworker Solution, Wireless, Mitel NuPoint Unified Messaging™ (UM), selected network devices, HP ProCurve or other Layer 2 switches and routers
– Manual entry of all other non-SNMP enabled Mitel systems
– Topology views of managed system groups with user defined background maps
– User Defined Inventory Groups
– Group managed systems automatically by location or subnet
– Create custom groups by geography, system type, administrative responsibility
9/11/2009 slide 12Mitel | Confidential
Enterprise Manager Core Features(Continued)
Proactive Health Monitoring
– SNMP-based alarm management
– Alarm history, event history
– Alarm assignment to technician
– Email-out notification with filtering
– Notification escalation
– Alarm forwarding
– Alarm Monitor for Microsoft® Windows®
desktop tray
– Alarm Monitor audible notifications
9/11/2009 slide 13Mitel | Confidential
Enterprise Manager Core Features(Continued)
Maintenance and Diagnostics
– Audio file management
– 3300 ICP Software Installer
– IP network diagnostics
– Remote trace route
– IP Phone Analyzer
9/11/2009 slide 14Mitel | Confidential
Enterprise Manager Core Features(Continued)
Security Administration
– Control over user roles and privileges
– Control what management tools and functions a user can access
– Control which systems or system groups a user can access
– User audit logs
9/11/2009 slide 15Mitel | Confidential
Enterprise Manager Options
Mitel OPS Manager Standard and Enhanced
– Single point provisioning across multiple systems and applications
– Telephone directory administration
– User Moves, Adds, Changes (MAC)
– Directory Services Integration (LDAP client)
Mitel Voice Quality Manager
– Network wide voice quality monitoring
– Drill down on an individual phone basis
– Graphical trend reporting (requires report generation option)
Mitel Report Generation Option using Crystal Reports®
– Reporting on inventory, alarms, events, voice quality
– Report scheduling
– Report customization
9/11/2009 slide 16Mitel | Confidential
Mitel OPS Manager
9/11/2009 slide 17Mitel | Confidential
OPS Manager User Administration
Single screen with all user voice information that is distributed around systems
Voice attributes including Class Of Service, pick-up and hunt groups
3300 ICP application programming
– ACD, networked and resilient
– Hunt groups, networked and resilient
– Local and networked pickup groups
– Hot desking
– User device resiliency
– Voice mail
Simple process for move and changes
Bulk user input capability
9/11/2009 slide 18Mitel | Confidential
OPS Manager Telephone Directory Management
Reduced Administration Costs
– Single directory to keep synchronized
– Propagate directory changes to and from multiple platforms, keeping all systems in sync
– Scheduled or on-demand propagation of changes
– Network Numbering Plan maintenance
– Telephone directory exports and printouts
– Integration with LDAP directories and other Mitel applications
9/11/2009 slide 19Mitel | Confidential
Lotus Notes AdminActive Directory Admin
OPS Manager Integrated User Management and Integrated Directory Services
Further reduces administration
– Integrated User Management (IUM) integrates the telephone directory into the messaging server and speech recognition server without the need for multiple administration tasks
– Integrated Directory Services (IDS) integrates the network telephone directory into corporate directories through open standards such as LDAP
9/11/2009 slide 20Mitel | Confidential
Other Benefits and Features
Reduced administration in time and cost
– Time synchronization and daylight savings
– Automated data back-ups
– Automated system upgrades
– Locating unused directory numbers
Simplifying Network Administration
– Automatic night service call routing activation for a network of systems
– Effectively manage day-to-day user administration across network
– Scheduled call record (SMDR) collection to central location
– Single point of provisioning IP device resilience capabilities
9/11/2009 slide 21Mitel | Confidential
Mitel Voice Quality Manager
9/11/2009 slide 22Mitel | Confidential
Voice Quality Manager Option
Why Monitor?
– Network load is variable and applications are constantly being added or changed
– Routine network configuration changes can inadvertently introduce quality of service problems
– Business growth can outpace network capacity
– Pro-active monitoring is the only way to catch problems before they become widespread
Benefits
– Provides awareness of issues before they get out of hand
– Improves service availability
9/11/2009 slide 23Mitel | Confidential
Voice Quality Manager Provides Network-wide Monitoring
Voice Quality Manager and Reporting Options enable Enterprise Manager to
collect and analyze VQ statistics, run diagnostics, and generate reports
3300 ICP collects
voice quality statistics
from IP phones
XML Interface
Interface with external NMS
Local or remote service NOC
XML Interface
9/11/2009 slide 24Mitel | Confidential
Enterprise Manager with VQM Option Provides a Network View
1. Select “IP Set and
Console Inventory”
2. Select an IP Set that generates
VQ statistics and select “Show
Voice Quality Statistics” or
Double-click on the IP set
3. A new window opens to display the
collected statistics for that IP set
4. Generate reports with Enterprise
Manager 3.0 reporting option
9/11/2009 slide 25Mitel | Confidential
Reporting Option
9/11/2009 slide 26Mitel | Confidential
Reporting Option
Report generation option based on Business Object’s Crystal Reports
Integrated pre-defined reports with user selectable criteria for:
– Inventory
– VQM statistics (requires VQM option)
– Alarms and Events
Ability to save user defined criteria for repetitive reports
Reports can be scheduled for recurring operation
Reports can be displayed in PDF within client browser window
Reports can be printed or saved to commonly used formats (e.g., PDF, Excel, Word, etc.)
9/11/2009 slide 27Mitel | Confidential
1. Right click on inventory
to generate a report
Inventory Report Example
2. Choose new to
create a new report
3. Select criteria to use
for the new report4. Report with defined
criteria is then generated
9/11/2009 slide 28Mitel | Confidential
Scheduled Reports
1. Add a policy
2. Choose type of report
and criteria
3. Setup schedule
9/11/2009 slide 29Mitel | Confidential
View Scheduled Reports
Click on desired
report to view,
print, or save
9/11/2009 slide 30Mitel | Confidential
Enterprise Manager Summary
For administrators looking to minimize IT costs for managing converged voice and data solutions
– Enterprise Manager provides solution-wide administration and management for a Mitel networked business solution
– It reduces administrative workload and improves staff productivity by:
– Automating repetitive processes and tasks
– Reducing configuration errors
– Maximizing system availability and voice quality performance
– It can further reduce repetitive data entry through integration with corporate directory servers such as Microsoft® Active Directory®
– For all multiple platform solutions Enterprise Manager should be considered a vital part of the complete solution
Thank you
The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel®
employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not
invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to
protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.
Adrian Frankland
Product [email protected]