Mitel Campus Communicator Higher Education & K-12 Solutions.
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Transcript of Mitel Campus Communicator Higher Education & K-12 Solutions.
Mitel Campus CommunicatorHigher Education & K-12 Solutions
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.2
“Fast and reliable two-way communications with students, parents, faculty and staff.” Dr. Walt Magnussen
Director of Telecommunications
Texas A&M University
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Campus Communicator
•Multi-modal, two-way communications solutions
•Targeted outreach and acknowledgement drives immediacy, action-ability, escalation & closure
•Enhances student & parent engagement; improves campus safety
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| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Solutions
• IP paging speaker
• Talk-back two-way communication
• Supervision and monitoring
• Campus Communicator System
• Unifies voice, PC, & paging networks
• Real-time, auditable, customer-owned
•Installation, configuration, training, and software customization
• On-site or remote
• 24/7 support, 3-tiers available
• Software assurance
Services Support
IP SpeakerSystem
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Features: inform, mobilize, drive action
COMMUNICATION CHANNELS: FEATURES:
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Easy as 1-2-3 Report
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11 22 33
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Use Cases
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ParentEngagement
StudentEngagement
CampusSafety
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Students confirm message receipt
Use Cases Updates: daily announcements,
classroom and curriculum changes Alerts: service alerts, move-in dates,
on-campus living, lock down drills Events: specials, meetings, speakers,
sports and academic notifications Facilities: parking lot closures, open
swimming, athletic facility access
StudentCampus Admin
Benefits Improve communications on/off campus Encourage participation in activities Increase attendance; discourage
dropouts
Student Engagement
Admin engages students via channel of choice
Admin views real-time reportsAdmin views real-time reports
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Parents confirm message receipt
Use Cases Updates: absentee student, school
closure, schedules, policy change, bus schedule, appointment reminders
Alerts: allergy alert, lock down drill, health services, cancellations
Events: extracurricular programs, holidays, PD days, prospectus, sports, volunteer, calendar
ParentCampus Admin
Benefits Build better relationships with parents Encourage participation in activities Increase student attendance and
improve student achievement
Parent Engagement
Admin engages parents via channel of choice
Admin views real-time reportsAdmin views real-time reports
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Students confirm message receipt
Use Cases Emergency, gas leaks, site closures,
intruder on-site Localized alerts (Evacuation, shelter
in place, etc.) Alerts for students on route (event in
progress) Collaboration for first responders and
security resources; E911
StudentsCampus Admin
Benefits Improve communications on/off campus Ensure protection and safety Improve transparency and
accountability
Campus Safety
Admin engages students via channel of choice
Admin views real-time reportsAdmin views real-time reports
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Case Studies
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| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Customer Highlights
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Case Study
Background
• 90,000 students, 11 campuses
Problem:
• Challenge engaging students on and off campus in a unified manner across multiple media and devices
Benefits
• Unifies 11 campuses with one notification system
• Expedite communications by pushing HTML to IP phones
• Cross-media notification via PC alert, SMS, email, speakers, etc.
Improve Student Engagement
1. Public safety admin notifies staff and students of danger
2. Message sent to IP phones, PCs, BlazePoint speakers
3. Audit trail of message receipt; live feedback via BlazePoint speakers
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Case Study
Improve Parent Engagement
Solution
• Automated absentee notification with Text-to-Speech technology
• Easily engage tens of thousands of parents
• Obviates separate infrastructure for paging, phones, bells
Background
• 120 schools in Niagara region
Problem:
• Legacy hosted solution did not effectively engage parents and satisfy their cross-media, multiple campus notification requirements
1. Automated notification to parent of absent child.
2. Over chosen communication mediums.
3. Full report of messages received by parents.
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Case Study
Background
• 56,000 students, 2700 faculty
Problem
• Insufficient means to notify students, faculty and visitors with improper contact information
Benefits
• Improve emergency response
• Overhead speakers ensure all or selected users are notified
• Web-based map view to broadcast customized messages to targeted paging areas
Improve Campus Safety
IP Talkback speakers
CAP, web Interface or phone
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Case Study
Cross-Media Notification
Benefits:
• Expedite incident response by pushing HTML to IP phones
• Broadcast customized messages to targeted paging areas
• Cross-media engagement via PC alert, SMS, email, speakers, etc.
Background:
• 20,000 students
Problem:
• No efficient means to engage students and faculty via push unified notification to 500 Mitel IP phones, student’s PCs, mobile phones and overhead speakers
Web Interface, phone or mobile
PC Alert / Lockdown
HTML to IP Phone
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Advanced Features
17
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
Uses Common Short Code
• Cross-carrier two-way coverage across US, Canada and international
Benefits
• Improve reliability of using SMS
• Simple to acknowledge
• Comply with carrier regulations for sending mass SMS
• Ensure messages are only delivered to valid and authorized mobile numbers
• Two-way SMS available for on-premise installations
SMS with Acknowledgement
MISSING INFO: Submission #902235: Incomplete, check details and resubmit. Reply OK BENB to confirm
OK BENB
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
Benefits:
• Enforce evacuation• Rapid notification • No per-message cost
Benbria Desktop Client:
• Native Win32 Client• PCs, Laptops, Kiosks, etc.• Push-based, XMPP• On-Screen alerts / acknowledge• Full-Screen alerts / acknowledge• Full-Screen lockdown (mouse and
keyboard are disabled until broadcast is cancelled
Locking Desktop Alert
Unobtrusive system tray icon shows client connected
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
• Talk-back capable. Communicate with areas remotely
• Supervision. Remote failure detection and preventative maintenance alerts
• Batch Management. Set volume levels, configurations, remote audio tests
• Intercom functionality Wall button for outgoing calls (future).
• Simplify Configuration. Power-over-Ethernet (PoE); only require a CAT 5 cable connection
Talk-Back IP Speaker
Class 0 PoE 802.3af SIP 105dBC ±5dBC@1m A/C Adapter option
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
Benefits:
• Targeted Communication – locate employees, call completion, emergency and public announcements
• High Accessibility – access web interface from any computer or mobile device
• Reduce Disturbances – web-based map view to broadcast customized messages to targeted paging areas (building, floor, room, etc.)
• Simplify Operations, Lower Costs – reduce the need for separate infrastructure for paging, phones
Visual Paging Selection
SIP Speakers
Web Interface or through phone
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
Benefits:
• Captivate Audience -- Display text and images on phone or wireless mobile handsets; Critical alerts flashes lights and beeps
• Enable Accountability -- alerts must be acknowledged
• Targeted Communications -- flexible grouping by geography, floor, department, etc.
• Ensure Protection and Safety – rapidly notify key stakeholders of critical events
HTML text to IP Phones
Intruder in Building A.
Press 0 to confirm
4th floor flooded, please evacuate via North stairsPress 0 to confirm
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
Benefits:
• Integrates with organization’s network and phone system (PBX)
• Routes calls through PBX; does not flood internal network
• HTML text messaging to IP phone displays
• Multi-vendor support: Mitel, Polycom, BroadSoft, Avaya, Cisco, Metaswitch
Integration to IP Telephony
Local extensions
LAN
IP PBX
PSTN
External phone numbers
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
InstantConference
Instant Conferencing• Automatically bring stakeholders into a
conference after a broadcast
Find-Me Technology• Finds recipients using their prioritized list
of phone numbers
Benefits
• Improve response time
• Ensure stakeholders are reached through preferred methods
• Relay critical information to key individuals
• Retrieve timely feedback from recipients
• Enable accountability that messages are received
• Ensure actionability that tasks are acted upon
Conference & Find-Me
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Feature Highlight
Benefits
• Report on broadcast progress: confirmed, unconfirmed, failed
• View status of individual recipients update in real time
• Historical reports
• Detailed audit trail
• Use sent broadcasts as a template for new broadcasts
• Export report data to CSV format for external analysis
Real-time Reporting