Mission IT operations for a good night's sleep
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Transcript of Mission IT operations for a good night's sleep
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Stop following incidents
Register and analyze
Describe your tasks
step by step
Make it part of your DNA
• If you know what you did the last month you can see where you need to invest to
make you life easier.
• when incident control you life within IT you need to step back and start
prioritizing.
• Fixing incidents is only one step in the solution, creating knowledge of the stuff
you learned is the second.
• Analyzing you daily and weekly task so you can automate your top 10 task by creating
time for the really cool project you never had time to do before!
• If you run into repetitive tasks, not only in the incident process, start the cycle over and
over again.
Take your time to
Automate
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Every incident is really
important
Almost no first or
second tier incident
fixes
Knowledge is knowing who knows
Run from incident to
incident
Need a clone of the IT Admin
Automateand promoteremediation
steps
No time for infrastructure improvement
projects
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After an IT service has been successfully deployed, ensuring that it operates to meet business needs and
expectations becomes the top priority. This is the focus of the Operate Phase, which depends on four primary
endeavors:
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• Service level agreement (SLA)• A written agreement documenting required levels of service. The SLA is agreed upon by the service
provider and the consumer, or by the service provider and a partner provider. SLAs should list the metrics and measures that define success for both the service provider and the consumer.
• Service level objective (SLO)• SLO’s are agreed as a means of measuring the performance of the Service Provider. SLO’s are
specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
• Operating level agreement (OLA)• An agreement between one or more internal teams that supports the requirements set forth in the
SLAs.
• Underpinning contract (UC)
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Facilitate your IT admins with time and knowledge to change the operation and start automating!!
Don’t let the process work you, let the process work for you!
Use System Center 2012 SP1 capabilities to leverage your ambition
People Process Technology
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Virtual Machine Manager
Operations Manager
Configuration Manager
Data Protection Manager
Windows Azure Pack for Windows Server
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X X
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Co
nsi
sten
t U
X(C
onso
le, W
eb
, Share
Po
int, e
tc.)
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supporting countries.
• http://www.microsoft.com/en-us/server-cloud/system-center/global-service-monitor.aspx
• http://technet.microsoft.com/library/jj860368.aspx
• http://systemcenterdynamics.wordpress.com/2012/07/16/global-service-monitor-on-opsmgr-2012/
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3rd Party
Management
Tools
Service Catalog Templates
Workflows
CMDB
Wo
rk Ite
ms
Co
nfig
ura
tio
n
Item
s
Kn
ow
led
ge
Reporting and data warehouse
Self Service
Standardization
Automation
EmailMobile Portal
Service manager service delivery
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Active Directory
Service
Manager
Configuration
Manager
Virtual
Machine
Manager
Operations
Manager
Active
Directory
Co
nn
ect
or
Co
nn
ecto
r
ExchangeConnector
SharePoint
Service manager integration
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Operations Manager
Service Manager
Configuration Manager
DW Staging & Config DW Repository DW Data Mart
OM DW Data Mart
CM DW Data Mart SQL Reporting Services
DW Analysis Services
OM CI Connector
CM C
onn
ecto
r
Transform
Extract SM
Extract DW
Load
Process
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Embed reports in
Microsoft SharePoint,
Microsoft Excel,
a file share, or any
intranet/internet site
capable
of displaying an Excel-
based document
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Microsoft Excel Pivot
Tables integrate into
Service Manager Data
Warehouse Data mart
and take advantage of
Excel capabilities to
format and
present data
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One page operations report
Warnings
EventsAlerts
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PROACTIVE AND REACTIVE
OPERATIONSRELEASE MANAGEMENTSERVICE-LEVEL AGREEMENTS
Automation to drive business needs
Drive a consistent service-
delivery experience
Embed support rules and
measurements into the
workflow and activities for
work items
Ensure changes to the
organization are effectively
managed and released to
minimize the impact and
duration of the disruption to
normal business
Streamline IT operational
processes and activities
Consistent delivery
Greater productivity
Support compliance
Facilitate the rapid
remediation of errors related
to IT assets and enable
dynamic self-healing
infrastructure, applications,
and services
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Automation Concepts
Activities
Intelligent tasks that perform defined actions
Runbooks
System-level workflows that execute a series of linked activities
Databus
Used to publish and consume information as a runbook executes
Standard Activities
A rich set of out-of-box activities
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
PointCreate
Incident
Create
CheckpointStart Maint
Mode
Shut Down
VM
E-mail on
errorUpdate on
success
Return Data Check
Schedule
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Service
Manager
Configuration
Manager
Virtual
Machine
Manager
Service
Manager
Orchestrator
Co
nn
ect
or
Operations
Manager
Service
Manager Data
Warehouse
Exchange
Active
Directory
Third party
mgmt tools
Orchestrator integration
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Make it a process
Monitor
AnalyzeAutomate
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Stop following incidents
Register and analyze
Describe your tasks
step by step
Make it part of your DNA
• If you know what you did the last month you can see where you need to invest to
make you life easier.
• when incident control you life within IT you need to step back and start
prioritizing.
• Fixing incidents is only one step in the solution, creating knowledge of the stuff
you learned is the second.
• Analyzing you daily and weekly task so you can automate your top 10 task by creating
time for the really cool project you never had time to do before!
• If you run into repetitive tasks, not only in the incident process, start the cycle over and
over again.
Take your time to
Automate
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http://microsoft.com/msdn
www.microsoft.com/learning http://channel9.msdn.com/Events/TechEd
http://microsoft.com/technet
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