MIS5102: Process Improvement and Innovation Defining the Problem.

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MIS5102: Process Improvement and Innovation Defining the Problem

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Transcript of MIS5102: Process Improvement and Innovation Defining the Problem.

Page 1: MIS5102: Process Improvement and Innovation Defining the Problem.

MIS5102:Process Improvement and InnovationDefining the Problem

Page 2: MIS5102: Process Improvement and Innovation Defining the Problem.

What does it mean to define the problem?

• What do we mean by “problem?”

• When should this occur?

What was the “problem” in the case of:

• Colby General• Wawa• CVS

Page 3: MIS5102: Process Improvement and Innovation Defining the Problem.

What is a stakeholder in a business process?

How is it different from a participant in the process?

Page 4: MIS5102: Process Improvement and Innovation Defining the Problem.

RACI Chart and Stakeholders

http://yousigma.com/tools/raciresponsibilitycharting.html

Responsible

Accountable

Consulted

Informed

Example: Reporting Expenses

Page 5: MIS5102: Process Improvement and Innovation Defining the Problem.

Defining Scope

Why is it important for understanding and improving processes?

How does defining scope relate to identifying stakeholders?

Page 6: MIS5102: Process Improvement and Innovation Defining the Problem.

What are the differences in these techniques?

Affinity Analysis

Root Cause Analysis

Five Whys

Page 7: MIS5102: Process Improvement and Innovation Defining the Problem.

How would root cause analysis be useful in creating mistake-proofing “toll gates?”(see Grout and Toussaint, 2009)


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Dual Language Programs Defining Terms Defining Options Defining Results.

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Relative Clauses Defining and non-defining relative clauses.

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Performance Improvement in a Medical School: Defining Baseline Metrics – Pursuing Benchmark Targets.

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MIS5102: Process Improvement and Innovation Requirements ...digitalmarketing.temple.edu/mis5102sum2018/...Requirements Gathering: The Problem-Definition Process Establish the Need

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Defining And Non Defining Relative Clauses

MIS5102: Process Improvement and Innovation Course Introduction.

MIS5102: Process Improvement and Innovation Course Introduction.