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Week 5 – Enterprise Applications MIS5100: Management Information Systems

Today’s Agenda

 Announcements

 Case Discussion

 Recap: Blog Discussion Question

 Activity: Reading Discussion

Case Study Discussion

 What does Cisco do?  Why have they been so successful?  What role has IT played in Cisco’s success?

  External interface   Internal uses

Case Discussion Questions

  How was the ERP project justified to the board for approval? Do you agree or disagree with the approach and decision?

  What was Solvik’s web strategy for Cisco? How did the Internet and Intranet strategies tie in with the ERP project? Why was the ERP project essential for their web strategy to succeed?

  What makes a good manager for the projects described in this case? How high in the organization should the manager sit?

90-Second Reflection

1.  What would you like to remember about enterprise systems?

2.  What do you have questions about?

3.  Any other comments?

Blog Discussion

  Implementation success factors

Activity

  Process   Form 3 groups (count off 1 – 2 – 3, 1 – 2 – 3, ...)   As a group, discuss a question   5± minutes discussion per question   One person reports out the group’s answer   Different person reports out answer on next question

  Questions   What is the difference between SOA and cloud computing?   What is the difference between BPM and CRM/ERP?   What makes a good manager for a project like what Cisco did?   Why do enterprise application projects often fail?   Which is better to implement first: CRM or ERP?

P R O F . S T E V E N L . J O H N S O N E M A I L : S T E V E N @ T E M P L E . E D U

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