Mis Presentation for Air India

8/10/2019 Mis Presentation for Air India

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GROUP-1 SECTION C

SUBMITTED BY- SUBMITTED

ABITH ANTHONY 13124 Prof . MALATH

ANKUR MALPANI 13130

JYOTI BALASUBRAMANIAN 13147

MADHURI MENON 13152

CHINMAYA RANBIRSINGH 13139


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ABOUT AIR INDIA

Air India is the flag carrier airline of India owned bythe government run Air India Limited (AIL).

It is headquartered at theIndian Airlines Housein New Delhi.

The airline operates a fleet of Airbus and Boeing aircraft servivarious domestic and international airports.

Air India is currently at the fourth place in the Indian domesticsector.

Air India serves 60 domestic destinations and 31 internationaldestinations in 19 countries


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IMPLEMENTATION OF SAP (ERP) PRO

SAP is a change enabler rather than a change driver.

SAP is the largest provider of ERP solutions world-wide and hpreferred by more than 115 airlines.

SAP solutions support core business of airlines in passenger splanning and development and MRO (maintenance, repair andoverhaul) functions.

SAP ERP package helped Air India in strategic decision-makimonitoring and control systems.


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EFFECTS OF THE PACKAGE

Airline could aim for improved profitability by availability otime information on route network and profitability

It helped in reduction in costs especially in inventories acrosareas

Package also helped in seamless integration with other systeensuring availability and consolidation of critical data andinformation.


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INVESTMENTS FOR IT

REVENUE


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INVESTMENTS FOR IT EXPENDITURE


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BUSINESS PROCESSES USING IT

Document management system:

After implementing DMS Air India got benefited in terms ofQUALITY,COLLABORATION,ACCESSIBILTY,COST-EFFECTIVENESS and USABILITY comparing to its nearcompetitors.

Flight Planning system :

Nacil implemented a computerized flight planning system th

save about Rs950 Crore. It was implemented in 2008 and at th

Air India was the NO 1 airline company of the country.


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SOME MORE PROCESSES

Passenger Service System

Air India implemented a unified code for both the domestic ainternational services across its network.

A unified AI code enabled a single ticket reservation systemcodes across its network was causing inconvenience to passe

Advantages of the system were all services being extended b

service provider; automated baggage reconciliation; kiosk chacross the network; and mobile check-ins.

Web based customer feedback and monitoring application, wapplication for medical service, and bilingual web sites put athe systems of air India.


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AND MORE..

Mobile Phone Booking Facility

Tele-booking of Air India ticket through their mobile phone one-time downloadable Ngpay software.

The passenger needs only to sms 'ngpay' to 56767 and downfree Ngpay software from ngpay.com on a GPRS-enabled haThe software which takes up between 65 to 80 kb spaces.

PFAS A user-friendly web based system for online retrieval of pass

flown history using the DCS history file from SITA PSS Sys(XML).

. This system is a query based online system available to use

connected on Air India internal network.


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IS FOR INFORMATION REQUIREM

Central Reservation System

Internet booking: - Internet Booking System enables passengbook airline seats on the internet.

E Ticketing:-e-Ticketing replaces a conventional paper ticke

electronic ticket

Booking through ATM and Kiosk

Integration with call center for telephonic booking and with Global Distributions


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INFORMATION SYSTEMS FOR INFORMANEEDS

1) Pricing and revenue management system

The use of Real-Time Dynamic Pricing Engine positions airl

adapt inventory controls and allows integrated controls for se-commerce channels.

Revenue Management System (RMS) enhances airline revenoptimizing traffic and yield mix with the help of past data, cutrends, and demand forecast for different flights, segments an

2) Finance system

provides for Automating extracting data from revenue , Alloof manual data , Allow user to create reports

Should integrate with Forecasting system and with DW, Aud


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INFORMATION SYSTEMS FOR INFORMNEEDS

3) Maintenance and engineering system

System to cover aircraft maintenance and engineering operation a

ensures real-time, total control of the maintenance environment.

To optimize daily operations and managerial decisions for cost sa

improvement in overall performance

4) HR management system

System to manage Most Important Resource (Employee) Managing employee lifecycle in organization including Recruitm

requisition, Leave Management , Productivity Improvement.


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INFORMATION SYSTEMS FOR INFORMATNEEDS

5) Flight operation system

System to manage Flight daily operations from a compact inand report operational results.

Movement Management and Graph of Schedule with status.

6) Air cargo system System to provide Tracking and Managing Cargo.

Use of RFID tags to determine cargo location in Bay area anTracking Cargo till it reaches its end destination.


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INFORMATION SYSTEMS FOR INFORMAT

NEEDS7) Crew management system

System to schedule crew staff

Compliance to labor laws and Crew teaming alert

8) Airport management system

System to make sure that compliance and integration with Airport scheduling

Departure control system integration

9) CRM System

The CRM system should provide prediction into customer buying behavior.

Identify frequent flying, high profile flyers and potential customers.

Provide for customer feedback through various touchpoints like SMS, PDAs


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LEVEL OF IS ACTIVITIES

1) Strategic Functions:

Strategic Business Unit Management

Routes Planning and market assessment

Monitoring of competitors

Strategic Pricing and yield management

Branding and communication of principles

Distribution strategy

Partnerships and alliances

Capacity and aircraft decisions


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2) Tactical Functions:

Reservations and revenue support Gate management and reporting to authorities

Management of in-flight catering

Airport passenger handling

Cargo management Maintenance management and control

Coordination of stations and hubs

Critical incidents management and corrective mechanisms


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3) Operational Functions:

Finance and accounting Management.

Employee productivity and crew management (Rota, training

Business management and reporting

Safety and security procedures

Check-in procedures and seats allocation


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IS FOR A COMPETITIVE ADVANTAGE

Web based Application for Medical Services Department

A Centralized Web based Pharmacy Application for the MedicServices Department has been developed in-house.

Bilingual Intranet Website

Users can view the English version by clicking on English but

website. IT Initiatives for Haj 2011

DIT developed in-house software for enabling automatic initia

flights for check-in and also auto PNL creation of Haj Pilgrim

by AI


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FUTURE WITH IT/IS

Air India Ltd plans to upgrade the software in all its 10 BoeinDreamliner jets from December, saying that the process willto the planes being grounded for long.

The 787 has suffered a series of glitches since it was introdu

years ago, including overheating batteries that prompted reto ground the entire global fleet in January.


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THANK YOU

Mis Presentation for Air India

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