MIS Presentation about SalesForce.com

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MIS CASE STUDY SALESFORCE.COM: CLOUD SERVICES GO MAINSTREAM

description

This is MIS Presentation about SalesForce.com and some interactive session Q&A.

Transcript of MIS Presentation about SalesForce.com

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MIS CASE STUDY

SALESFORCE.COM: CLOUD SERVICES GO MAINSTREAM

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Presented By

Likhan Banik

BSSE 0318

Submitted To Dr. Md. Mahbubul Alam Joarder

Director and ProfessorIITDU

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3OutlineWhat is Cloud Computing?

Purpose of Cloud Computing?

Statistics

Cloud Computing Services

SalesForce.com

Business Operations

Challenges

Competitors

Previous Systems and Problems

Results of using Information Systems

interactive session

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4What is Cloud Computing?

centralized virtual software

provides all the required resource to the users

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5Father of Cloud Computing

John McCarthy(1927-2011)

In 1960, he opined that, "computation may someday be organized as a public utility."

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6Purpose of Cloud Computing

Resource Sharing

Efficient storage and computing services

Inexpensive

Highly reliable and redundant

Widespread availability irrespective of geographical boundaries

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7Statistics

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8Statistics(cont.)

$150 Billion: The size of the Cloud Computing Market by 2013

$750 Million: The Amount Amazon.com’s AWS expects to earn in 2011

7/10: Companies using cloud services that will move new applications to the cloud

60%: Server workloads that will be virtualized by 2014

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9Cloud Computing Services

Infrastructure as a Service(IaaS)

Platform as a Service(PasS)

Software as a Service(SaaS)

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10Salesforce.com Salesforce.com Inc. is a global cloud computing company

headquartered in San Francisco, California

The company was founded in 1999 by former Oracle executive Marc Benioff

Most innovative company in America by Forbes magazine

Mainly popular for  customer relationship management(CRM) product

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11Business Operations

Customer Relationship Management System

The Sales Cloud

The Services Cloud

Force.com platform

AppExchange

Web Services

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12Challenges

grow and refine its business

Increased competition Traditional industry leaders

Similar Products like SalesForce.com

Expanding business model with Google, Apple

Subscribers depend on SalesForce.com services 24/7

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13Competitors

Microsoft

Oracle

SAP

NetSuite

RightWay

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14Previous Systems and Problems

on January 6, 2009 the core network device failed and prevented

data in Europe, Japan, and North America from being processed for

38 minutes. Over 177 million transactions were affected

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15Results of using Information Systems

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Interactive Session

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17Case Study Questions & Answer's

How does Salesforce.com use cloud computing?

What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?

What kinds of businesses could benefit from switching to Salesforce and why?

What factors would you take into account in deciding whether to use Salesforce.com for your business?

Could a company run its entire business using Salesforce.com, Force.com, and App Exchange? Explain your answer.

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18How does Salesforce.com use cloud computing?

SalesForce.com uses cloud computing with two major cloud services

Software as a Service(SaaS): CRM is used as SaaS in SalesForce.com

Platform as a Service(PaaS): SalesForce.com divides their products

as three types of clouds.

the Sales Cloud

the Service Cloud

the Custom Cloud

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19What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?

Increased competition both from traditional industry leaders and new challengers hoping to replicate Salesforce’s success

Expanding the business model into other areas with Google and Apple

Ensuring the system is available 24/7 with no outages

Defending the system against security breaches

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20What kinds of businesses could benefit from switching to Salesforce and why?

Small to medium-size businesses are probably the most likely ones to switch to Salesforce.com because of

1. cost factors

2. lack of having in-house resources

3. rely on CRM and other tools available in Salesforce.com

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21What factors would you take into account in deciding whether to use Salesforce.com for your business?

Businesses should assess the costs and benefits of the service, weighing all people, organization, and technology issues.

Does the software-as-a-service applications integrate well with the existing systems?

Does it deliver a level of service and performance that’s acceptable for the business?

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22Could a company run its entire business using Salesforce.com, Force.com, and App Exchange? Explain your answer.

Depending on the type of business, a company probably could run its entire operations using Salesforce Salesforce.com com, Force Force.com com, and App Exchange.

All four major functional areas of a business are supported: Sales and Marketing, Manufacturing and Production, Finance, and Human Resources. There are dozens of applications available to fully support all of these areas.

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23 Any Questions

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