MIS Presentation about SalesForce.com
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Transcript of MIS Presentation about SalesForce.com
MIS CASE STUDY
SALESFORCE.COM: CLOUD SERVICES GO MAINSTREAM
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Presented By
Likhan Banik
BSSE 0318
Submitted To Dr. Md. Mahbubul Alam Joarder
Director and ProfessorIITDU
3OutlineWhat is Cloud Computing?
Purpose of Cloud Computing?
Statistics
Cloud Computing Services
SalesForce.com
Business Operations
Challenges
Competitors
Previous Systems and Problems
Results of using Information Systems
interactive session
4What is Cloud Computing?
centralized virtual software
provides all the required resource to the users
5Father of Cloud Computing
John McCarthy(1927-2011)
In 1960, he opined that, "computation may someday be organized as a public utility."
6Purpose of Cloud Computing
Resource Sharing
Efficient storage and computing services
Inexpensive
Highly reliable and redundant
Widespread availability irrespective of geographical boundaries
7Statistics
8Statistics(cont.)
$150 Billion: The size of the Cloud Computing Market by 2013
$750 Million: The Amount Amazon.com’s AWS expects to earn in 2011
7/10: Companies using cloud services that will move new applications to the cloud
60%: Server workloads that will be virtualized by 2014
9Cloud Computing Services
Infrastructure as a Service(IaaS)
Platform as a Service(PasS)
Software as a Service(SaaS)
10Salesforce.com Salesforce.com Inc. is a global cloud computing company
headquartered in San Francisco, California
The company was founded in 1999 by former Oracle executive Marc Benioff
Most innovative company in America by Forbes magazine
Mainly popular for customer relationship management(CRM) product
11Business Operations
Customer Relationship Management System
The Sales Cloud
The Services Cloud
Force.com platform
AppExchange
Web Services
12Challenges
grow and refine its business
Increased competition Traditional industry leaders
Similar Products like SalesForce.com
Expanding business model with Google, Apple
Subscribers depend on SalesForce.com services 24/7
13Competitors
Microsoft
Oracle
SAP
NetSuite
RightWay
14Previous Systems and Problems
on January 6, 2009 the core network device failed and prevented
data in Europe, Japan, and North America from being processed for
38 minutes. Over 177 million transactions were affected
15Results of using Information Systems
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Interactive Session
17Case Study Questions & Answer's
How does Salesforce.com use cloud computing?
What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?
What kinds of businesses could benefit from switching to Salesforce and why?
What factors would you take into account in deciding whether to use Salesforce.com for your business?
Could a company run its entire business using Salesforce.com, Force.com, and App Exchange? Explain your answer.
18How does Salesforce.com use cloud computing?
SalesForce.com uses cloud computing with two major cloud services
Software as a Service(SaaS): CRM is used as SaaS in SalesForce.com
Platform as a Service(PaaS): SalesForce.com divides their products
as three types of clouds.
the Sales Cloud
the Service Cloud
the Custom Cloud
19What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?
Increased competition both from traditional industry leaders and new challengers hoping to replicate Salesforce’s success
Expanding the business model into other areas with Google and Apple
Ensuring the system is available 24/7 with no outages
Defending the system against security breaches
20What kinds of businesses could benefit from switching to Salesforce and why?
Small to medium-size businesses are probably the most likely ones to switch to Salesforce.com because of
1. cost factors
2. lack of having in-house resources
3. rely on CRM and other tools available in Salesforce.com
21What factors would you take into account in deciding whether to use Salesforce.com for your business?
Businesses should assess the costs and benefits of the service, weighing all people, organization, and technology issues.
Does the software-as-a-service applications integrate well with the existing systems?
Does it deliver a level of service and performance that’s acceptable for the business?
22Could a company run its entire business using Salesforce.com, Force.com, and App Exchange? Explain your answer.
Depending on the type of business, a company probably could run its entire operations using Salesforce Salesforce.com com, Force Force.com com, and App Exchange.
All four major functional areas of a business are supported: Sales and Marketing, Manufacturing and Production, Finance, and Human Resources. There are dozens of applications available to fully support all of these areas.
23 Any Questions
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