Chapter 10

Information Systems Leadership

The Role of the CIO

The Role of the CIO contd

• Leader - the senior most information systems manager- the leader is responsible for supervising, hiring, training, and motivating information systems personnel - leads all usage of IT from a business perspective

• Spokesman - the CIO’s role extends to organizational contacts outside the department to other areas of the organization- ensures networking to the top level of the organization and to the key decision makers in other departments

• Monitor - scans the external environment to track technical changes and competition - a technical innovator, the CIO identifies new ideas from sources outside the organization - is proactive and knowledgeable about opportunities for the use of IT in the industry

• Liaison - responsible for developing a working relationship between IT and the business units that fits the organization’s objectives, management style, and culture - communicates with the external environment including exchanging information with the departments of suppliers, customers, buyers, market analysts, and the media

• Entrepreneur - influences the overall strategy and planning in the organization and translates strategies and plans into definitive information systems actions - identifies business needs and develops solutions that change business situations

• Resource Allocator - allocates human, financial, and information resources - makes allocation decisions critical to the success of organizations - decisions impact on departmental data management, standards, and control

The Role of a CIO contd

1.Process- understand the process for a comprehensive view of the interoperation, interrelationships, and interdependencies of the IT environment - arrive at the most effective analysis of all potential IT impacts of changes- implement the modernization of the project through stages: a)migration—databases, platforms, languages, and data b)transformation—data-field adjustment, naming standardization,and system consolidation c)redevelopment — application mining, process mining, and Web redeployment 2.Maintain the process of updating IT data repository

- facilitates more effective understanding management, and maintenance of complex IT environments - providing CIOs with the information they need in order to effectively -manage system changes and enhancements - adapts to new technologies and business needs

CIO’s role in IT and business alignment

CIO’s role in effective IS implementation

• Achieve two-way strategic alignment: management and IT work together to ensure that their initiatives are aligned• Develop effective relationships with line management: ensure integration of business and technology capabilities through communication between IT and line personnel • Deliver and implement new systems: systems delivery to include development and procurement and integration• Build and manage infrastructure: IT units to develop an architecture, establish standards, communicate the value of the infrastructure, and operate the increasingly complex infrastructure • Reskill the IT organization: new skills needed• Manage vendor partnerships: IT managers must be informed about buyers and negotiators• Build high-performance IT applications: the IT unit must meet increasingly demanding performance goals