mis for hdfc.ppt

8/10/2019 mis for hdfc.ppt

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Xavier's institute of social service

MIS-STRUCTURE OFHDFC STANDARD LIFE

INSURANCE


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GROUP MEMBERS


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contents

INTRODUCTION VISION & CORE VALUES BRANCH UNDER STUDY

FUNCTIONS ORGANISATIONAL SETUP OF HDFC UNDERSTANDING MIS ANALYSIS OF MIS

USE & ADVANTAGE OF MIS FEEDBACK RECOMMENDATIONS AND SUGGESTIONS


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INTRODUCTION

Indias most respected private life insurance company. A companythat has already established itself as a company with a difference

in the last 4 years.

Experto Credite which means Trust the one who has proved it

Is the belief of the company.

The company got certificate of Incorporation on 14thAugust 2000.

HDFCSL became the first private sector life insurance company

when certificate of registration was granted on 23rd

October2000.HDFCSL has its Head Office in Mumbai. Zonal Office located in 5

different Zones, i.e. East, West, South, North & Central Zone.

It has various Regional office and under them are many branches.


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VISION :

The most successful and admired life insurance

company, which means that we are the most trustedcompany, the easiest to deal with, offer the bestvalue for money, and set the standards in theindustry. In short, The most obvious choice for all.

CORE VALUES:

INTEGRITY INNOVATION

CUSTOMER CENTRIC PEOPLE CARE TEAM WORK JOY & SIMPLICITY


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BRANCH UNDER STUDY

The branch of HDFC Standard life visited by us

works in the following manner. The branch isheaded by territory manager Mr. Rakesh Shankar.He directly communicates with the head office.The target to be achieved by the manager isfurther delegated to his branch manager. Finally

the branch manager Mr.Shaswat Majumdar inRanchi Branch further sub divides the targetamongst different sales development managerworking in a branch.

This company deals with different types of life aswell as non life insurance policies for the people.They also deal with product life unit linkedpolicies, term policy, risk policy; cash back policy,endowment plan and tax saving plans.


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FUNCTIONS

Providing life insurance to Prospects. Maintaining a record of advisor, SDMs and SSO. Providing on time services to clients i.e. Intimating

the dues premiums. Training Department to provide Training to advisor,

for updating skills and generating new ideas.

Providing medical facilities to clients for insurancepurpose.

Full fledge marketing department to support Advisorand SSOs


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ORGANIZATIONAL SET UP OF

HDFC STANDARD LIFE

H.O

ZONAL OFFICE

REGIONAL OFFICE

BRANCHES


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TERRITORY

MANAGER

BRANCH

MANAGER

SALES

DEV.

MANAGER

SALES

DEV.

MANAGER

SALES

DEV.

MANAGER

AGENTSS.S.O AGENTS

OPERATING

OFFICER

HEAD

OFFICE

FRONT

OFFICE

TRAINING

DEPARTMENT


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GUARDS

P

E

O

N

M

E

D

IC

A

L

D

E

P

A

R

T

M

E

N

T

FRONT OFFICE

OPPERATING OFFICER

SALES DEVELOPMENT MANAGER

BRANCH MANAGER

TERRITORY MANAGER

SALES

SUPPORTING

OFFICER

TRAINING

DEPARTMENTAGENTS

MARKETING

DEPARTMENT


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UNDERSTANDING MIS OF THE

ORGANISATION

Information required and managed in the said branch

Branch maintains register for updating information and circulars

Inward registerTo update Information, instruction and circulars issued by head office,zonal office & regional office.

Outward registerto keep update of Information and data issued to head office, zonaloffice & regional office.

All information like change in bonuses, change in policy terms etc which are required bycustomers are put into notice board of the branch.

Branch maintains all information about policy holders byKeeping their policy document. Assigning serial number to policy holders. Intimating the policy holders as and when their premium falls due. Branch has computers to update day to day transaction Computers which are used for daily premium collection.


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ANALYSIS OF MIS

Total Branch Mechanization is used in Ranchi main

branch. The main branch communicates with regional branchand different branches by V-sat and ISDN leased line.

The Ranchi head office has on line link which works on

LIFE ASIA. DBMS provides facilities to receive on line premiumfrom its customers.

It provides the branch easily take decision in case ofhigh sum assured risk.

It provide easy transfer of daily achieved target to itshead office.

System installed with stand by in which all backups are installed so that if any mishappeningoccurs all data can be procured from it.


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USE & ADVANTAGE OF MIS

Maintaining control over large amount of data. Easy processing of data Procurement of facts and figures in required

form and in time Provide better and speedy customers service.Analyze the branch level data for decision

making by higher authority To generate various types of reports required

by different peoples like senior officer,Regional administration


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FEEDBACK

The branch has 30% dependency on manualwork.

There is less problem of duplication of data. There is a good co-ordination between headoffice, zonal office, regional office and branchoffices.

Automatic credit in customers bank accountand clearing takes place in 24 hours isavailable

RECOMMENDATIONS &


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RECOMMENDATIONS &

SUGGESITIONS

They should set up information kiosks.

The company has its call centre and needs to open morecall centers which can help in information dissemination. With a view to providing ease of tailor-made information,

the company should provide IVS (interactive voice system)in local language.

The company should send message to cell phones ofadvisors and customers about their premium dues. The company should give information to advisor on their

cell phones about new and existing competition in thebranch.

The company should take more aggressive steps inmotivating their employees. The company should create an enabling culture in

organization so as to achieve employees satisfaction aswell as customers satisfaction.

The company should revise its premium rates so as to grab hugemarket share

t


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