Chapter 5: Enhancing Collaboration Using Web 2.0

1) Which of the following is a basic concept associated with Web 2.0?A) shift in users' preference from online sites to encyclopedias as sources of unbiased information B) shift in users' role from the passive consumer of content to its creatorC) shift in users' interest from sharing information to finding informationD) shift in users' lifestyle due to increased purchasing powerE) shift in users' preference to environment-oriented products

2) Which of the following is a consequence of the use of social software?A) People are using encyclopedias as sources of unbiased information.B) People are using environmentally-friendly products.C) People have increased purchasing power.D) People are sharing more personal information.E) People have become passive consumers of content.

3) The use of ________ within a company's boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0.A) Web 1.0 techniques and intranetB) extranet and intranetC) Web 2.0 techniques and social softwareD) extranet and Web 1.0 techniquesE) social software and extranet

4) Which of the following statements is true about Web 1.0?A) It helps users share information.B) It helps users find information.C) Users rule these applications.D) Users receive and give recommendations to friends.E) It helps connect ideas and people.

5) A major benefit of social software is the ability to harness the "wisdom of crowds," which is also referred to as ________. A) collaborative filteringB) preference elicitationC) creative commonsD) consensus democracyE) collective intelligence

6) The concept of ________ is based on the notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of individual experts.A) cognitive dissonanceB) creative commonsC) collective intelligenceD) consensus democracyE) preference elicitation

7) Which of the following statements is true about a discussion forum?A) It started out as a novice's way of expressing themselves using very simple Web pages.B) It is the process of creating an online text diary made up of chronological entries that comment on everything.C) Rather than trying to produce physical books to sell or use as gifts, users merely want to share stories about their lives or voice their opinions.D) It is dedicated to a specific topic, and users can start new threads.E) It enables a person to voice his/her thoughts through short "status updates."

8) Which of the following statements is true about blogs?A) They emulate traditional bulletin boards and allow for threaded discussions between participants.B) They allow individuals to express their thoughts in a one-to-many fashion.C) They are dedicated to specific topics, and users can start new threads.D) They are moderated so that new postings appear only after they have been vetted by a moderator.E) They enable people to voice their thoughts through short "status updates."

9) Which of the following Web 2.0 applications has been classified as the "amateurization" of journalism?A) blogsB) discussion forumsC) social presence toolsD) instant messaging E) online chats

10) Keith Norat, the Chief Technology Officer of Kender Internationals, relies on blogs while making decisions. In his words, "Blogs are an important part of our purchase decisions. In todays environment, blogs provide diverse information that help us to make good decisions." Which of the following is an underlying assumption?A) Information in blogs is accurate.B) Some of the blogs are not written well.C) Blogs are company sponsored.D) Professional bloggers rely heavily on advertisements to sustain their operations.E) Blogs lead to the "amateurization" of journalism.

11) Which of the following explains the term "blogosphere?"A) the movement against blogsB) the amateurization of blogsC) the revolution against microbloggingD) the community of all blogsE) the movement against discussion forums

12) Social presence tools are also known as ________ tools.A) social bookmarking B) instant chattingC) microbloggingD) videoconferencingE) geotagging

13) Which of the following facilitates real-time written conversations?A) instant messagingB) discussion forumsC) status updatesD) blogsE) tagging

14) ________ take the concept of real-time communication a step further by allowing people to communicate using avatars.A) BloggingB) MicrobloggingC) Instant messagingD) Discussion forumsE) Virtual worlds

15) Which of the following statements is true about virtual worlds?A) It allows people to communicate using avatars.B) Small firms have not been successful in consumer-oriented virtual worlds.C) It is designed for short "status updates."D) It is the process of creating an online text diary made up of chronological entries that comment on everything.E) Large companies have been able to realize the potential of consumer-oriented virtual worlds.

16) The network effect refers to the notion that the value of a network is dependent on ________.A) the speed of the networkB) the number of other usersC) the knowledge of the usersD) the commitment of the usersE) the technical expertise of the moderators

17) ________ is a cooperative Web 2.0 application making use of the network effect.A) Media sharingB) RSSC) TaggingD) Instant messagingE) A discussion forum

18) ________ is the distribution of digital media, such as audio or video files via syndication feeds for playback on digital media players.A) NarrowcastingB) CrowdsourcingC) BloggingD) NetcastingE) Phishing

19) Podcasting is a misnomer because podcasts ________.A) are concerned with the dissemination of information to a narrow audienceB) cannot be played on Apple's iPodsC) are not related to distribution of digital media for digital devicesD) are concerned with outsourcing tasks to a large group of people or communityE) can be played on a variety of devices in addition to Apple's iPods

20) Social bookmarking allows users to share Internet bookmarks and to create categorization systems. These categorization systems are referred to as ________.A) tag cloudsB) podcastsC) folksonomiesD) geospatial metadataE) microblogs

21) Which of the following statements is true about social bookmarking?A) It is the distribution of digital media. B) It allows netcasters to publish and push current shows to the watchers/listeners.C) It allows people to communicate using avatars.D) It allows users to create folksonomies.E) It allows users to post short "status updates."

22) ________ is the creation of a categorization system by users.A) Social catalogingB) PodcastingC) Social bloggingD) NetcastingE) Crowdsourcing

23) ________ refers to manually adding metadata to media or other content.A) PhishingB) TaggingC) CrowdsourcingD) PodcastingE) Netcasting

24) Which of the following statements is true about tagging?A) It is the process of creating a categorization systems by users.B) It is the process of distributing digital media for playback on digital media players.C) It is the process of adding metadata to pieces of information.D) It is the process of of creating avatars and syndication feeds.E) It is the process of creating an online text diary.

25) ________ refer(s) to a way of visualizing user generated tags or content on a site.A) CrowdsourcingB) Tag cloudsC) PhishingD) PodcastingE) Pharming

26) Which of the following is one of the uses of geotagging?A) to use avatars while chatting onlineB) to create categorization systems for social catalogingC) to know the location of a person sending out a breaking news updateD) to create folksonomies for social bookmarkingE) to use syndicate feeds while sharing media

27) Which of the following is an example of synchronous communication?A) online reviewsB) work flow automation systemsC) intranetsD) videoconferencingE) collaborative writing tools

28) Which of the following is an example of asynchronous communication?A) group calendarsB) videoconferencingC) online chattingD) shared whiteboardsE) electronic meeting support system

29) Which of following factors differentiates asynchronous communication from synchronous communication?A) languageB) network speedC) coordination in timeD) expertiseE) distance

30) In today's business environment, project teams comprise highly specialized members, many of whom are not colocated. ________ are comprised of members from different geographic areas.A) Work groupsB) Virtual teamsC) Work teamsD) Task forcesE) Command groups

31) Which of the following is an electronic communication tool that allows users to files, documents, and pictures to each other and share information?A) e-mailB) instant messagingC) application sharingD) electronic calendarsE) knowledge management systems

32) Which of the following is an electronic conferencing tool that facilitates information sharing and rich interactions between users?A) e-mailB) wikisC) blogsD) instant messagingE) online document systems

33) Which of the following is a collaboration management tool that is used to facilitate virtual or colocated meetings ?A) Internet forumsB) videoconferencingC) wikisD) faxE) intranets

34) Web-based collaboration tools ________.A) allow for easy transferability from one person to anotherB) have well-documented procedures for system complexitiesC) reduce the risk of exposing sensitive corporate dataD) require users to frequently upgrade their softwareE) are complex and time-consuming to learn

35) Which of the following statements is true about Gmail?A) It is an enterprise-level collaboration tool that allows users to create group Web sites and share team information.B) It allows users to select a custom domain name for an additional fee.C) It allows users to share events and subscribe to public calendars for new events.D) It is an instant messaging client.E) It is an online office suite comprised of a spreadsheet application, a word processor, and a presentation application.

36) Which of the following Google Apps is an instant messaging client?A) GmailB) Google CalendarC) Google TalkD) Google SitesE) Google Docs

37) ________ is an online office suite comprised of a spreadsheet application, a word processor, and a presentation application.A) GmailB) Google TalkC) Google SitesD) Google CalendarE) Google Docs

38) Which of the following statements is true about Google Sites?A) It is an enterprise-level collaboration tool that allows users to create group Web sites and share team information.B) It allows users to select a custom domain name for an additional fee.C) It allows users to share events and subscribe to public calendars for new events.D) It is an instant messaging client.E) It is an online office suite comprised of a spreadsheet application, a word processor, and a presentation application.

39) A(n) ________ system allows users to publish, edit, version track, and retrieve digital information.A) social presenceB) collective intelligenceC) application sharing D) content management E) peer production

40) Which of the following statements is true about content management systems?A) It is the creation of goods or services by self-organizing communities.B) The creation of the goods or services is dependent on the incremental contributions of the participants.C) It allows the assignment of different roles for different users.D) Anyone can help in producing or improving the final outcome.E) It is a family of syndication feeds used to publish the most current blogs, podcasts, videos, and news stories.

41) Which of the following is the responsibility of an administrator in a content management system?A) editing the content into a final formB) managing account access levels to the digital informationC) sharing team informationD) publishing new informationE) creating database applications

42) ________ is the creation of goods or services by self-organizing communities. A) Peer productionB) A folksonomyC) Creative commonsD) GroupwareE) Social software

43) Which of the following statements is true about peer production?A) The creator is responsible for publishing new information.B) Only editors have the right to develop new content.C) It is also known as enterprise content systems.D) Anyone can help in producing or improving the final outcome.E) The guest is a person who can only view the digital information.

44) Which of the following occurs during wiki wars?A) editors do not agree with the creators of the contentB) participants debate on a particular topic before creationC) administrators refuse to publish a creator's contentD) guests edit the creator's content without permissionE) contributors continuously edit or delete each others' posts

45) ________ is a phenomenon where companies use everyday people as a cheap labor force.A) NearshoringB) PhishingC) CrowdsourcingD) NarrowcastingE) Pharming

46) ________ enables people to work in more flexible ways on a variety of Internet-related projects.A) E-filingB) E-auctionC) E-tailingD) E-lancingE) E-timing

47) ________ sites create social online communities where individuals with a broad and diverse set of interests meet and collaborate.A) CrowdsourcingB) Social catalogingC) Social networkingD) Social bookmarkingE) Media sharing

48) Which of the following statements is true about viral marketing?A) It uses the network effect to increase brand awareness.B) It uses everyday people as a cheap labor force.C) It is the dissemination of information to a narrow audience.D) It enables people to work in more flexible ways on a variety of Internet-related projects.E) It is used to market a product without the audience realizing it.

49) Which of the following is a critical factor in the success of a viral marketing campaign?A) restricting access to viral contentB) doing what the audience expectsC) making sequelsD) restricting easy distributionE) distributing products for free

50) ________ attempts to provide relevant search results by including content from blogs and microblogging services.A) Social searchB) OpenSearchC) Enterprise searchD) Metasearch

E) Netsearch

51) Which of the following statements is true about Real Simple Syndication (RSS)?A) It is used to increase brand awareness through the network effect.B) It is used to disseminate information to a narrow audience.C) It is used to market the product without the audience realizing it.D) It is used to enable people to work in more flexible ways on a variety of Internet-related projects.E) It is used to publish the most current blogs, podcasts, videos, and news stories.

52) For companies operating in the digital world, online collaboration with suppliers, business partners, and customers is crucial to being successful. ________ allow(s) data to be accessed without intimate knowledge of other organizations' systems, enabling machine-to-machine interaction over the Internet.A) Web servicesB) WidgetsC) RSS feedsD) Social searchE) Peer production

53) Android is a Web service hosted by Google to ________.A) create customized search featuresB) build mobile phone applicationsC) manage personal calendarsD) integrate Google's mapping system into Web sitesE) allow users to build applications that work with multiple social communities

54) Which of the following statements is true about widgets?A) They can be placed on a desktop, but cannot be integrated into a Web page.B) They can integrate two or more Web services.C) They are created by the integration of Web services and mashups.D) They are small interactive tools used for a single purpose.E) They can be integrated into a Web page, but cannot be placed on a desktop.

55) Together, Web services and widgets enable the creation of ________.A) protocolsB) mashupsC) codecsD) folksonomiesE) tag clouds

56) Which of the following statements is true about a mashup?A) It is a small interactive tool used for a single purpose.B) It is used to increase brand awareness through the network effect.C) It is the process of allowing companies to use everyday people as a cheap labor force.D) It is used to disseminate information to a narrow audience.E) It is an application or a Web site that integrates one or more Web services.

57) Which of the following is a reason for the development of semantic Web?A) Web pages can be understood by people but not by computers.B) Users should be able to use any device in any network for any service.C) Users give a lot of unnecessary personal information to social networking sites.D) Widgets cannot be integrated into Web pages.E) Users are skeptical while making purchases online due to the fear of getting cheated.

58) Which of the followings is NOT true about an Enterprise 2.0 strategy?A) Web 2.0 sites base their success on user-driven self-expression.B) Enterprise 2.0 applications are not suited to traditional top-down organizational structures.C) Enterprise 2.0 applications should be driven by a specific usage context.D) Organization-wide Enterprise 2.0 implementations typically need changes in terms of organizational culture.E) Within organizations, the critical mass needed for an Enterprise 2.0 application is often easily achieved.

59) Enterprise 2.0 is likely to fail if ________.A) an organization's workforce is dominated by baby boomersB) an organization has a flat organizational hierarchyC) an organization emphasizes open communicationD) an organization's workforce is dominated by millennialsE) it is integrated well with an organization's existing information systems infrastructure

Technology Briefing: Foundations of Information Systems Infrastructure

Networks, the Internet, and Databases

68) ________ is a computer networking model in which multiple types of computers are networked together to share data and services.A) Centralized computingB) Mainframe computingC) Task computingD) Distributed computingE) Serial computing

69) A(n) ________ is a computer network that spans a relatively small area, allowing all computer users to connect with each other to share data and peripheral devices, such as printers.A) enterprise networkB) wide area networkC) campus area networkD) local area networkE) value-added network

70) A(n) ________ is a wide area network connecting disparate networks of a single organization into a single network.A) value-added networkB) global networkC) enterprise networkD) local area networkE) personal area network

71) ________ are private, third-party-managed medium-speed WANs that are shared by multiple organizations.A) Value-added networksB) Enterprise networksC) Global networksD) Local area networksE) Personal area networks

72) A(n) ________ is an emerging technology that uses wireless communication to exchange data between computing devices using short-range radio communication, typically within an area of 10 meters.A) value-added networkB) local area networkC) personal area networkD) enterprise networkE) campus area network

73) ________ are network services that include the storing, accessing, and delivering of text, binary, graphic, and digitized video and audio data across a network.A) Print servicesB) File servicesC) Message servicesD) Application servicesE) Software services

74) The high-speed central networks to which many smaller networks can be connected are known as ________.A) last-mile networksB) ISPsC) Internet exchange pointsD) private branch exchangesE) backbones

75) Which of the following wireless communication technologies uses high-frequency light waves to transmit data on an unobstructed path between nodes—computers or some other device such as a printer—on a network at a distance of up to 24.4 meters?A) BluetoothB) wireless LANC) high-frequency radioD) infrared line of sightE) microwaves

76) WLANs based on a family of standards called 802.11 are also referred to as ________.A) BluetoothB) wireless fidelityC) ethernetD) personal area networksE) infrared line of sight

77) Which of the following is a characteristic of terrestrial microwave communication?A) high attenuationB) speeds up to 16 MbpsC) low expenseD) high susceptibility to eavesdroppingE) low electromagnetic interference

78) ________ is the set of rules that governs how a given node or workstation gains access to the network to send or receive data.A) Media access controlB) Logical link controlC) Hypertext transfer protocolD) File transfer protocol

E) Internet control message protocol

79) ________ is a commonly used method of random access control, in which each workstation "listens" to traffic on the transmission medium (either wired or wireless) to determine whether a message is being transmitted.A) Code division multiple accessB) Carrier sense multiple accessC) Hybrid coordination functionD) Group packet radio serviceE) Point coordination function

80) In a(n) ________ network all nodes or workstations are connected to a central hub, or concentrator, through which all messages pass.A) ringB) busC) starD) meshE) tree

81) Which of the following network topologies is capable of covering the largest distance?A) star networkB) bus networkC) ring networkD) mesh networkE) tree network

82) Which of the following statements is true of a bus network topology?A) A bus network has the most complex wiring layout.B) Extending a bus network is more difficult to achieve than it is for other topologies.C) A bus network topology enables all network nodes to receive the same message through the network cable at the same time.D) The configuration of bus networks facilitates easy diagnosis and isolation of network faults.E) In a bus network, every computer and device is connected to every other computer and device.

83) As per the Open Systems Interconnection (OSI) model, which of the following layers defines the way data is formatted, converted, and encoded?A) application layerB) transport layerC) presentation layerD) data link layerE) session layer

84) According to the OSI model, the ________ layer defines the protocols for structuring messages.A) physicalB) sessionC) transportD) data linkE) network

85) According to the OSI model, the physical layer defines ________.A) the protocols for data routing to ensure that data arrives at the correct destinationB) the way data is formatted, converted, and encodedC) the mechanism for communicating with the transmission media and interface hardwareD) the way that application programs such as electronic mail interact with the networkE) the protocols for structuring messages

86) A ________ is a device that converts digital signals from a computer into analog signals so that telephone lines may be used as a transmission medium to send and receive electronic data.A) modemB) LAN cardC) network adapterD) PCI connectorE) USB port

87) A ________ is a PC expansion board that plugs into a computer so that it can be connected to a network.A) transceiverB) multiport repeaterC) cable routerD) network interface cardE) modular connector

88) A(n) ________ is a piece of networking hardware that manages multiple access points and can be used to manage transmission power and channel allocation to establish desired coverage throughout a building and minimize interference between individual access points.A) routerB) wireless controllerC) network switchD) modemE) network interface card

89) Which of the following entities is responsible for managing global and country code top-level domains, as well as global IP number space assignments?A) American Registry for Internet Numbers (ARIN)B) World Wide Web Consortium (W3C)C) Internet Assigned Numbers Authority (IANA)D) Internet Governance Forum (IGF)E) European Organization for Nuclear Research (CERN)

90) Which of the following Internet connectivity technologies enables data to be sent over existing copper telephone lines by sending digital pulses in the high-frequency area of telephone wires?A) integrated services digital network technologyB) digital subscriber line technologyC) dial-up service technologyD) cable modem technologyE) fiber to the home technology

91) Computers working as servers on the Internet are known as ________.A) network adaptersB) modemsC) network switchesD) Ethernet hubsE) Internet hosts

92) A(n) ________ is a unique identifier that should be created and used when designing a database for each type of entity, in order to store and retrieve data accurately.A) foreign keyB) surrogate keyC) primary keyD) superkeyE) candidate key

93) In which of the following database models does the DBMS view and present entities as two-dimensional tables, with records as rows, and attributes as columns?A) relational database modelB) hierarchical database modelC) network database modelD) object-oriented database modelE) semantic database model

94) ________ is a technique to make complex databases more efficient and more easily handled by the DBMS.A) AssertionB) Exception handlingC) NormalizationD) Model eliminationE) Structural induction

Chapter 7: Enhancing Business Processes Using Enterprise Information Systems

1) Traditionally, companies are organized around four distinct functional areas. Which of the following is one of those four areas?A) supply chain managementB) risk managementC) technology managementD) communication managementE) systems management

2) Which of the following is a core business process?A) time-to-purchaseB) make-to-stockC) plan-to-produceD) account-to-reportE) hire-to-retire

3) Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as the ________ process.A) make-to-orderB) time-to-marketC) order-to-cashD) procure-to-payE) make-to-stock

4) For most businesses, the ________ process entails subprocesses such as creating a customer record; checking the customer's creditworthiness; creating an order; checking and allocating stock; picking, packing, and shipping; invoicing; and collecting the payment.A) order-to-cash B) make-to-order C) procure-to-pay D) make-to-stockE) plan-to-produce

5) An online retailer has finished creating a customer record. What should the retailer do next in an order-to-cash process?A) create orderB) allocate stockC) pick, pack, and shipD) prepare and send invoiceE) check customer credit

6) In the order-to-cash process, once "checking credit" is done, it is followed by ________.A) collecting paymentB) creating an orderC) allocating stockD) picking, packing, and shippingE) preparing and sending the invoice

7) An online retailer has just finished creating an order for a customer. In an order-to-cash process what should the retailer do next?A) collect paymentB) create customer recordC) allocate stockD) pick, pack, and shipE) prepare and send invoice

8) The processes associated with the acquiring of goods from external vendors are together referred to as the ________ process. A) make-to-stockB) make-to-orderC) order-to-cashD) plan-to-produceE) procure-to-pay

9) Which of the following is typically the first step in the procure-to-pay process?A) negotiate price and termsB) issue purchase orderC) receive goodsD) receive invoiceE) settle payment

10) In the procure-to-pay process, the negotiation of price and terms is followed by ________.A) settling the paymentB) creating the customer recordC) issuing the purchase orderD) receiving the goodsE) receiving the invoice

11) ________ immediately after the purchase order is issued in the procure-to-pay process.A) Payment is settledB) Price and terms are negotiatedC) Credit is checkedD) Goods are receivedE) Invoices are received

12) Receiving the goods is immediately followed by ________ in the procure-to-pay process.A) settling the paymentB) negotiating the price and termsC) issuing the purchase orderD) creating the orderE) receiving the invoice

13) In the ________ process, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from the inventory. A) configure-to-stockB) make-to-stockC) make-to-order D) engineer-to-orderE) assemble-to-order

14) Which of the following uses a push-based approach?A) order-to-cashB) procure-to-payC) production-to-orderD) make-to-stockE) make-to-order

15) In the ________ process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.A) order-to-cashB) procure-to-payC) make-to-stockD) acquire-to-disposeE) make-to-order

16) Which of the following uses a pull-based approach?A) make-to-orderB) make-to-stockC) plan-to-produceD) account-to-reportE) acquire-to-dispose

17) Which of the following is typically the first step in the make-to-stock process?A) scheduling productionB) procuring inputsC) processing sales ordersD) negotiating price and termsE) creating customer records

18) Which of the following goods are typically produced under a make-to-order approach?A) expensive high-volume goodsB) cheap low-volume goodsC) very expensive low-volume goodsD) mass-produced goodsE) goods from external vendors

19) Which of the following goods are produced using the make-to-order approach?A) commercial aircraftB) shampoosC) lipsticksD) televisionsE) refrigerators

20) ________ are performed by the functional areas that process inputs and produce outputs.A) Base activitiesB) Core activitiesC) Support activitiesD) Extended activitiesE) Focus activities

21) Which of the following is a core activity?A) human resource activitiesB) technology developmentC) operations and manufacturingD) administrative activitiesE) infrastructure activities

22) Inbound logistics involves business activities associated with ________.A) distributing end products within the order-to-cash business processB) creating marketing literatureC) communicating with potential and existing customersD) receiving and stocking raw materials, parts, and productsE) order processing

23) Assembly processes are ________ activities.A) outbound logisticsB) marketing and salesC) customer sales D) administrativeE) operations and manufacturing

24) Outbound logistics activities focus on the ________.A) processing of ordersB) distribution of end products within the order-to-cash business processC) pricing of goods and servicesD) transformation of raw materials into end products E) receiving and stocking of raw materials, parts, and products

25) Administrative activities focus on the ________. A) design and development of applications that support the primary business activitiesB) hardware and software that must be implemented to support the applications that the primary activities useC) business activities associated with employee managementD) processes and decision making to orchestrate the day-to-day operations of an organizationE) purchasing of goods and services that are required as inputs for the primary activities

26) The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities.A) human resourcesB) technology developmentC) procurementD) inbound logisticsE) infrastructure

27) Which of the following is a support activity?A) outbound logistics activitiesB) operations and manufacturing activitiesC) technology development activitiesD) customer service activitiesE) marketing and sales activities

28) Human resource activities ________.A) is classified as a support activity since the primary activities cannot be accomplished without the employees to perform themB) includes the design and development of applications that support the primary business activitiesC) includes the purchasing of goods and services that are required as inputs to the primary activitiesD) integrate the internal applications with suppliers, business partners, and customersE) streamline the organization's internal value chain

29) Designing and developing applications that support the primary business activities are a part of the ________ activities.A) operations and manufacturingB) outbound logisticsC) technology developmentD) procurementE) inbound logistics

30) A(n) ________ information flow consists of information that is received from another organization.A) stand-aloneB) legacyC) packagedD) upstreamE) downstream

31) A(n) ________ information flow relates to the information that is produced by a company and sent along to another organization.A) stand-aloneB) legacyC) packagedD) customE) downstream

32) Systems that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization are referred to as ________.A) internally focused applicationsB) externally focused systemsC) stand-alone applicationsD) enterprise-wide systemsE) enterprise-information systems

33) Stand-alone systems are also known as ________.A) ethernet systemsB) automated business systemsC) peripheral systemsD) legacy systemsE) converter systems

34) Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making. Which of the following is most similar to the above scenario?A) Chuck's is a retail chain that has an inventory management system which is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores fall below a certain level.B) Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign everyday. This information is updated to Quick's database management system on a weekly basis.C) Nuok Tires supplies its products to Fresto, an automobile manufacturer. Nuok Tires' factories are located close to Fresto's factories to minimize transportation costs.D) Fender, a guitar manufacturer, allows customers to design their guitars online. Potential buyers need to send this design with the order to receive their customized guitars.E) Jsutmi successfully pursues a just-in-time inventory system. Recently, however, it has not been able to meet demand due to labor problems.

35) A(n) ________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database.A) legacy systemB) management information systemC) decision support systemD) distributed system softwareE) enterprise system

36) An internally focused system helps an organization coordinate with ________.A) its suppliersB) its business partners C) the governmentD) its departments E) its customers

37) A(n) ________ coordinates business processes with customers, suppliers, and business partners of an organization.A) internally focused systemB) legacy systemC) stand-alone systemD) intermediary systemE) externally focused system

38) A system that communicates across organizational boundaries is sometimes referred to as a(n) ________.A) legacy systemB) interorganizational systemC) intraorganizational systemD) internally focused systemE) stand-alone system

39) ________ are applications written by third-party vendors for the needs of many different users and organizations.A) Packaged softwareB) Custom softwareC) Bespoke softwareD) Personalized softwareE) Tailored software

40) Applications that are designed and developed exclusively for a specific organization are known as ________.A) collaborative softwareB) custom softwareC) groupwareD) ready-made application software E) packaged software

41) Customers can purchase ________ software off the shelf to help them with their personal documents and communications.A) personalized B) tailoredC) packaged D) custom E) bespoke

42) Packaged software is ________.A) used for standardized, repetitive tasksB) developed exclusively for a specific organizationC) unique to a particular business or organizationD) an application that needs to be maintained internally when changes are requiredE) used to accommodate a customer's particular preferences and expectations

43) Which of the following software is very cost effective since the vendor that builds the application spreads out the development costs by selling them to a large number of users?A) packaged softwareB) bespoke softwareC) adapted softwareD) corrected softwareE) custom software

44) Which type of software is best suited for tasks that are unique to a particular business?A) collaborative B) customC) groupwareD) packagedE) ready-made application

45) Which of the following is true regarding packaged software and custom software?A) Packaged software are applications that are designed and developed exclusively for a specific organization.B) The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them.C) Packaged software is well suited for tasks that are unique to a particular business.D) Custom software is cost effective since the vendor that builds the application can spread out development costs through selling to a large number of users.E) Custom software is highly useful for standardized, repetitive tasks, such as writing a report or preparing a presentation.

46) The features and modules that an enterprise system comes with out of the box are referred to as the ________.A) best-practices versionB) reengineered versionC) vanilla versionD) customized versionE) modified version

47) ________ is a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost. A) Business process managementB) Business activity monitoringC) Business service managementD) Application performance managementE) Application service management

48) In the 1990s, business process management was known as ________.A) business systems managementB) business process reengineeringC) business service reengineeringD) application performance managementE) application service management

49) After deciding to focus on business process management, the management of a company has just finished developing a vision for the organization. This vision specifies the company's business objectives. Typically, what should be the management's next step?A) They should identify the ways in which information systems can be used to improve the various business processes.B) They should design and implement a prototype of the new processes.C) They should manage the information technology to be used from a business transaction perspective.D) They should identify the critical processes that are to be redesigned.E) They should understand and measure the existing processes as a baseline for future improvements.

50) After identifying the ways in which information systems can be used to improve the processes, which of the following is the next step in business process management?A) identifying the critical processes that are to be redesignedB) understanding and measuring the existing processes as a baseline for future improvementsC) reducing costs and shortening the time it takes to get products to marketD) designing and implementing a prototype of the new processE) developing a vision for the organization that specifies the business objectives

51) How is business process management similar to total quality management?A) They are intended to be cross-functional approaches to improve an organization.B) They focus on radical redesign and drastic improvement of processes.C) They focus on incremental change of processes.D) They focus on the activities typically occurring at the operational level of the organization.E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.

52) Applications that integrate business activities across departmental boundaries are often referred to as ________ systems.A) manufacturing resource planningB) computer-integrated manufacturing C) capacity requirement planningD) enterprise resource planningE) materials requirement planning

53) Which of the following is true regarding enterprise resource planning (ERP)?A) It stores data in different locations.B) It is an older version of materials requirement planning.C) It helped in developing the manufacturing resource planning package.D) Stand-alone applications are a developed version of ERP.E) It makes the process of sharing information between business activities easier.

54) ________ support the important internal activities of the organization for producing their products and services.A) ERP focus componentsB) ERP core componentsC) ERP extended componentsD) ERP base componentsE) ERP covering components

55) Financial management, operations management, human resource management, and other important internal activities require the support of ________.A) ERP essence componentsB) ERP exterior componentsC) ERP core componentsD) ERP extended componentsE) ERP basis components

56) ________ support the primary external activities of the organization for dealing with suppliers and customers.A) ERP componentsB) ERP aggrandized componentsC) ERP abridged componentsD) ERP extended componentsE) ERP core components

57) Specifically, ERP extended components focus primarily on ________.A) customer relationship management and product lifecycle managementB) product lifecycle management and supply chain managementC) customer relationship management and human capital managementD) human capital management and supply chain managementE) customer relationship management and supply chain management

58) Which of the following is true regarding the formula for success of an enterprise system?A) Enterprise systems implementations should include personnel from different departments.B) The success of an enterprise system depends directly on the support received from middle-management.C) Enterprise systems are simple to understand and implement when compared to stand-alone systems.D) Using outside consultants tends to complicate the implementation of an enterprise system.E) Once enterprise systems go live, employees experience an immediate growth in productivity.

59) In service-oriented architecture, ________.A) business processes are broken down into individual components or services

B) business processes of an organization are standardizedC) business processes of an organization are integrated from individual componentsD) business processes are shared with channel partnersE) business processes are modified to prevent illegal activities within the process

60) By breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles:A) reusability, interoperability, and reliabilityB) reusability, reliability, and componentizationC) reusability, interoperability, and componentizationD) reusability, interoperability, and accessabilityE) reusability, accessability, and componentization

Chapter 6: Enhancing Business Intelligence Using Information Systems

1) Which of the following statements is true about business intelligence?A) It is the act of outsourcing tasks, traditionally performed by an employee or contractor, to an undefined, large group of people or community, through the use of information technology.B) It is the process by which a customer-owned mutual organization or co-operative changes legal form to a joint stock company.C) It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.D) It is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.E) It is the use of human resources to gather and analyze information from external sources in order to make better business decisions.

2) "Backward looking" budgets are typically based on ________.A) forecastsB) marketing researchC) future trendsD) historical dataE) current market conditions

3) Responding to threats and opportunities and continuous planning is based on analyzing data from the ________ level of the organization.A) operationalB) executiveC) tacticalD) businessE) strategic

4) Taking entities as tables, each row is a ________.A) fieldB) recordC) attributeD) form

E) query

5) Taking entities as tables, each column is a(n) ________.A) attributeB) recordC) formD) botE) query

6) An attribute is also referred to as a(n) ________.A) formB) recordC) fieldD) queryE) bot

7) A(n) ________ is a collection of related attributes about a single instance of an entity.A) botB) formC) queryD) fieldE) record

8) In DBMS, data are kept separate from the applications' programming code. This means that ________.A) an application cannot be changed without making changes to the databaseB) an application's programming code needs to be updated continuously to keep up with the databaseC) an application needs to be changed when database is changedD) database does not need to be changed if a change is made to an applicationE) database needs to be changed when a change is made to an application

9) A common way to represent a data model is a(n) ________.A) entity-relationship diagramB) normalization diagramC) report-query diagramD) form-record diagramE) report generator

10) Data type helps the DBMS ________.A) present the data in a useful formatB) format dataC) allocate storage spaceD) eliminate data duplicationE) retrieve information

11) To finalize the data model in order to actually build the database, a process called ________ is used to make sure the database will operate efficiently.A) slicing and dicingB) normalizationC) clusteringD) visualizationE) inferencing

12) In DBMS, normalization helps to ________.A) eliminate data duplicationB) retrieve informationC) format dataD) present the data in a useful formatE) allocate storage space

13) Once the data model is created, the format of the data is documented in a(n) ________.A) data warehouseB) data martC) expert systemD) data typeE) data dictionary

14) A data dictionary is also known as ________.A) data martB) data warehouseC) metadata repositoryD) entity-relationship diagramE) clickstream data

15) Bringes, a retail chain, has retail stores across three states. With its current legacy system, Bringes is having problems tracking the inventory levels for its stores. It is planning to implement Oracle database systems to replace this legacy system. Which of the following most supports Bringes' decision to replace its legacy system with an Oracle database system?A) Implementing Oracle database system means hiring additional specialized personnel to manage it.B) Partial implementation of the Oracle database system can create more problems than it solves.C) Conversion cost required for the implementation of Oracle database system is supported by IT budgets.D) Bringes' channel partners use a database system that supports the Oracle database system. E) Maintenance cost of an Oracle database system is more than the legacy system presently in use.

16) Treston, an automobile manufacturer, has recently implemented a new database system. It is confident that this system will help enhance the company's internal (employees) and external (customers and channel partners) communication. Treston is planning to pursue a just-in-time inventory system soon after the database system is implemented. After the implementation of the database system, however, Treston realized that the database system was not effective. Which of the following, if true, can be cited as a reason for the failure of Treston's database system?A) Microsoft launched a new version of Enterprise Microsoft Access which is better than Treston's database system.B) The maintenance cost of Treston's new database system was three times more than the one it was previously using.C) Treston's new database system was not supported by the database system of its suppliers and distributors.D) Treston's competitors implemented its database a few days prior to Treston's implementation date.E) Treston had to hire specialized personnel to manage its new database system, which added to its costs.

17) Business rules are captured by the designers of the database and included in the data dictionary to ________.A) organize and sort the data, complete calculations, and allocate storage spaceB) prevent illegal or illogical entries from entering the databaseC) eliminate data duplicationD) make sure that each table contains only attributes that are related to the entityE) capture the structure of the database

18) ________ are used to capture data to be added, modified, or deleted from the database.A) FormsB) ReportsC) QueriesD) BotsE) Layers

19) A(n) ________ is a compilation of data from the database that is organized and produced in printed format.A) formB) attributeC) fieldD) entityE) report

20) A query is used to ________.A) organize and sort the data in a database B) allocate storage space for a databaseC) eliminate data duplicationD) retrieve information from a databaseE) prevent illegal or illogical entries from entering the database

21) Which of the following statements is true about query by example capabilities in a database?A) It helps to create a query quickly and easily.B) It refers to immediate automated responses to the requests of users.C) It is designed to handle multiple concurrent transactions from customers.D) Its primary use is gathering new information.E) It prevents illegal entries into a database.

22) The systems that are used to interact with customers and run a business in real time are called ________.A) tactical systemsB) strategic systemsC) operational systemsD) informational systemsE) executive systems

23) ________ is the data that is deemed most important in the operation of a business.A) MetadataB) Master dataC) Reference dataD) Query dataE) Tactical data

24) Which of the following statements is true about an operational system?A) Its primary purpose is to support managerial decision making.B) It consists of historical or point-in-time data.C) Its goal is to enhance ease of access and use.D) It consists of narrow and simple updates and queries.E) It is primarily used by managers.

25) Which of the following statements is true about informational systems?A) Its primary purpose is to run the business on a current basis.B) It is primarily used by online customers, clerks, salespersons, and administrators.C) It consists of narrow and simple updates and queries. D) Its goal is to enhance performance.E) Its goal is to enhance ease of access and use.

26) ________ integrates data from various operational systems.A) Data warehouseB) Metadata repositoryC) Data modelingD) Master dataE) Data mining

27) The purpose of a data warehouse is to ________.A) standardize the format of data retrieved from different systemsB) allow managers to run queries and reports themselves without having to know query languages or the structure of the underlying dataC) provide capabilities for discovering "hidden" predictive relationships in the dataD) put key business information into the hands of more decision makersE) reduce the complexity of the data to be analyzed

28) ________ refers to the process of standardizing the format of data retrieved from different systems.A) Data cleansingB) Data miningC) NormalizationD) Content miningE) Clustering

29) A ________ is a data warehouse that is limited in scope.A) metadata repositoryB) master dataC) data modelD) data reductionE) data mart

30) Which of the following statements is true about a data mart?A) It standardizes the format of data retrieved from different systems.B) It contains selected information from the data warehouse.C) It stores master data only.D) It is is a compilation of data from the database that is organized and produced in printed format.E) It helps to eliminate data duplication.

31) Information and knowledge discovery tools are used primarily to ________.A) standardize the format of data retrieved from different systemsB) reduce the complexity of the data to be analyzedC) extract information from existing dataD) discover "hidden" predictive relationships in the dataE) allow managers to learn query language for the effective maintenance of the database

32) ________ are produced at predefined intervals to support routine decisions.A) Ad hoc queriesB) Exception reportsC) Drill-down reportsD) Scheduled reportsE) Key-indicator reports

33) Which of the following statements is true about key-indicator reports?A) They provide a summary of critical information on a recurring schedule.B) They help analyze why a key indicator is not at an appropriate level or why an exception occurred.C) They are produced at predefined intervals to support routine decisions.D) They highlight situations that are out of the normal range.E) They answer unplanned information requests to support a nonroutine decision.

34) Which of the following statements is true about exception reports?A) They help analyze why a key indicator is not at an appropriate level or why an exception occurred.B) They are produced at predefined intervals to support routine decisions.C) They answer unplanned information requests to support a nonroutine decision.D) They provide a summary of critical information on a recurring schedule.E) They highlight situations that are out of the normal range.

35) ________ help analyze why a key indicator is not at an appropriate level or why an exception occurred.A) Ad hoc queriesB) Exception reportsC) Drill-down reportsD) Scheduled reportsE) Key-indicator reports

36) Which of the following statements is true about ad hoc queries?A) They are produced at predefined intervals to support routine decisions.B) They provide a summary of critical information on a recurring schedule.C) They help analyze why a key indicator is not at an appropriate level or why an exception occurred.D) They answer unplanned information requests to support a nonroutine decision.E) They highlight situations that are out of the normal range.

37) ________ refers to the process of quickly conducting complex, multidimensional analyses of data stored in a database that is optimized for retrieval, typically using graphical software tools.A) InferencingB) Online analytical processingC) NormalizationD) Data mining

E) Predictive analysis

38) Online analytical processing tools enable users to ________.A) discover "hidden" predictive relationships in the dataB) find associations or correlations among sets of itemsC) analyze different dimensions of data beyond simple data summariesD) group related records together on the basis of having similar values for attributesE) extract textual information from Web documents

39) Which of the following statements is true about online analytical processing server?A) It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.B) It groups related records together on the basis of having similar values for attributes.C) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.D) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.E) It understands how data is organized in the database and has special functions for analyzing the data.

40) How do online analytical processing systems improve performance?A) They preaggregate data so that only the subset of the data necessary for the queries is extracted.B) They use reasoning methods based on knowledge about a specific problem domain.C) They make hypothetical changes to the data associated with a problem.D) They allow for multiple dimensions to be added to a traditional two-dimensional table.E) They provide capabilities for discovering "hidden" predictive relationships in the data.

41) In online analytic processing systems, ________ are the values or numbers the user wants to analyze.A) dimensionsB) formsC) measuresD) queriesE) entities

42) In online analytic processing systems, ________ provide a way to summarize the data.A) formsB) measuresC) factsD) recordsE) dimensions

43) Which of the following statements is true about the online analytic processing cube?A) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.B) It groups related records together on the basis of having similar values for attributes.C) It understands how data is organized in the database and has special functions for analyzing the data.D) It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.E) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.

44) Data mining complements online analytic processing in that it ________.A) finds associations or correlations among sets of itemsB) provides capabilities for discovering "hidden" predictive relationships in the dataC) extracts textual information from Web documentsD) groups related records together on the basis of having similar values for attributesE) analyzes different dimensions of data beyond simple data summaries

45) ________ can be achieved by rolling up a data cube to the smallest level of aggregation needed, reducing the dimensionality, or dividing continuous measures into discrete intervals.A) Data cleansingB) NormalizationC) ClusteringD) Data reductionE) Inferencing

46) Which of the following statements is true about association discovery?A) It is a technique used to find correlations among sets of items.B) It is the process of grouping related records together on the basis of having similar values for attributes.C) It is the use of analytical techniques for extracting information from textual documents.D) It is a type of intelligent system that uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.E) It makes sure that each table contains only attributes that are related to the entity.

47) ________ is the process of grouping related records together on the basis of having similar values for attributes.A) NormalizationB) Data miningC) ClusteringD) InferencingE) Slicing and dicing

48) Which of the following is a recording of a user's path through a Web site?A) clusteringB) normalizationC) slicing and dicingD) clickstream dataE) inferencing

49) ________ is the ability to attract and keep visitors.A) NormalizationB) InferencingC) StickinessD) CrowdsourcingE) Visualization

50) Which of the following analysis are you conducting to make hypothetical changes to the data associated with a problem and observe how these changes influence the results?A) predictive analysisB) time-series analysisC) linear regression analysisD) what-if analysisE) multivariate analysis

51) Which of the following statements is true about expert systems?A) It is composed of a network of processing elements that work in parallel to complete a task, attempt to approximate the functioning of the human brain and can learn by example.B) It is a program that works in the background to provide some service when a specific event occurs.C) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.D) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.E) It groups related records together on the basis of having similar values for attributes.

52) Which of the following statements is true about a rule in expert systems?A) It groups related records together on the basis of having similar values for attributes.B) It makes sure that each table contains only attributes that are related to the entity.C) It allows multiple dimensions to be added to a traditional two-dimensional table.D) It is typically expressed using an "if––then" format.E) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.

53) ________ allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete.A) Fuzzy logicB) NormalizationC) ClusteringD) What-if analysisE) Stickiness

54) The processing in an ES is called ________.A) clusteringB) inferencingC) normalizationD) recommendingE) data cleansing

55) Which of the following statements is true about neural networks?A) It allows multiple dimensions to be added to a traditional two-dimensional table.B) It works in the background to provide some service when a specific event occurs.C) It attempts to approximate the functioning of the human brain and can learn by example.D) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.E) It helps analyze why a key indicator is not at an appropriate level or why an exception occurred.

56) Which of the following statements is true about user agents?A) They are also known as Web spiders.B) They are agents that search to find the best price for a particular product you wish to purchase.C) They are agents that continuously analyze large data warehouses to detect changes deemed important by a user.D) They are agents that automatically perform a task for a user.E) They are agents designed by spammers and other Internet attackers to farm e-mail addresses off Web sites or deposit spyware on machines.

57) Which of the following is a role of monitoring and sensing agents?A) tracking inventory levelsB) sending a report at the first of the monthC) assembling customized newsD) analyzing data warehouses to detect changes deemed important to a userE) finding the best price for a particular product the user wants to purchase

58) Which of the following is a role of data mining agents?A) tracking inventory levelsB) sending a report at the first of the monthC) assembling customized newsD) analyzing data warehouses to detect changes deemed important to a userE) finding the best price for a particular product the user wants to purchase

59) Which of the following statements is true about explicit knowledge assets?A) It reflects the processes and procedures that are located in a person's mind on how to effectively perform a particular task.B) It reflects the person's ability to effectively solve a problem without external help.C) It reflects knowledge that can be documented, archived, and codified, often with the help of information systems.D) It reflects an individual's special knowledge about a new-to-the-world product.E) It reflects the strategies that are located in a person's mind on how to effectively perform a particular task.

60) Which of the following is the primary goal of a knowledge management system?A) Identifying how to recognize, generate, store, share, and manage tacit knowledge.B) Continuously analyzing large data warehouses to detect changes deemed important by a user.C) Grouping related records together on the basis of having similar values for attributes.D) Allowing hypothetical changes to the data associated with a problem to observe how these changes influence the results.E) Identifying how to recognize, generate, store, share, and manage explicit knowledge.

61) Social network analysis is a technique that attempts to ________.A) analyze large data warehouses to detect changes deemed important by a userB) analyze why a key indicator is not at an appropriate level or why an exception occurredC) discover "hidden" predictive relationships in the dataD) allow hypothetical changes to the data associated with a problem to observe how these changes influence the resultsE) find experts in particular subject areas

62) ________ refers to the display of complex data relationships using a variety of graphical methods.A) NormalizationB) VisualizationC) ClusteringD) InferencingE) Textual mining

63) Which of the following statements is true about digital dashboards?A) It is the combination of various analysis techniques and interactive visualization to solve complex problems.B) It supports usage models like push reporting, exception reporting and alerts, and pull reporting.C) It can visualize features and relationships between features drawn from an underlying geographic database.D) Analysts can combine geographic, demographic, and other data for locating target customers.E) It a system for creating, storing, analyzing, and managing geographically referenced information.

64) Digital dashboards provide the decision makers with a quick overview of key performance indicators and other key operational statistics and trends. This usage model is known as ________.A) exception reportingB) pull reportingC) ad hoc reportingD) drill-down reportingE) push reporting

65) While using digital dashboards, pull reporting is conducted to ________.A) alert the user of any items that require immediate attentionB) provide the decision makers with a quick overview of key performance indicatorsC) discover "hidden" predictive relationships in the dataD) analyze the root causes of an exceptionE) extract textual information from Web documents

66) Which of the following statements is true about hard data?A) It involves the use of text mining technologies.B) It includes nonanalytical information.C) It involves input from dedicated personnel.D) It includes textual news stories.E) It includes facts and numbers.

67) Which of the following explains the phrase "data is geocoded"?A) It is transformed into coordinates.B) It is shared in the Internet.C) It is used to create Web pages.D) It is compared with similar historical data.E) It is converted into soft data.