MIS CHP: 17
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Transcript of MIS CHP: 17
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ManagementInformation Systems:
Classic Modelsand
New Approaches
Chapter 17
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Objectives
List and describe the classic functions of
managers planning, organizing, staffing,
directing, and controlling
Describe the purpose and components of a
management information system (MIS)
Explain how computer networking and relatedsoftware have flattened the classic
management pyramid
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Objectives
Describe how many companies use
employees in task-oriented teams
Describe the purpose and function of
sophisticated software for top managers
Explain the problems and solutions related to
managing personal computers Explain the concept of total cost of personal
computer ownership
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Contents
Management Functions
Management Levels
Information Systems
PersonalC
omputer Management MIS Leads into the Future
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Management Functions
Get the job
done
On time
Within budget
Satisfactorily
Usingavailable
resources
PlanningDevise short-range and long-rangeplans and set goals to help achievethe plans
OrganizingHow to use resources
Staffing
DirectingGuiding employees to perform theirwork
ControllingMonitoring progress towards goals
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Management Levels
High level (strategic) Long-range view
Planning
Middle level (tactical) Carry out the plan
Assemble the material
Hire the resources
Organize and staff
Low level (operational) Supervisor
Directing and controlling
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Management Levels
Job titles
Chief information officer (CIO)
Director of information services
Information resource manager
MIS manager
Comfortable with Computer technology
Organizations business
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Management Levels
Interaction Among Employees
Traditional hierarchy
High level manager issues directives to agroup of middle level managers
Each middle level manager issues directives
to a group of low level managers Each low level manager supervises other
employees to see that the work is completed
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Management Levels
Interaction Among Employees
Modern Hierarchy
Dispersion of information via network E-mail Groupware
Authority and work of managers has been altered
Promotes sharing of information
Decisions that were once management are now openfor comment and change
Supports team-based and information-drivenorganization
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Management Levels
Interaction Among Employees
Need new ways to monitor employees
Selection and training of employees
Set clear expectations
Use customer satisfaction to determineperformance
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Management Levels
Flattening the pyramid
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Information Systems
MIS Management Information System
DSS Decision Support Systems
EIS Executive Information Systems
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MISManagement Information System
Data + Organization
Set of formal business systems
designed to provide information for an
organization
Computers are typical components
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DSS
Decision Support Systems Supplements an MIS
Pulls information from variety of databases
Interactive
Nonroutine decision-making
Model mathematical representation of real-
life system
Simulation using a computer model toreach a decision about a real-life situation
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MIS vs. DSS
MIS Planned reporting
Standard, scheduled, structured, androutine
Constrained by the organizational system
DSS
Decision making Unstructured and by request
Immediate and friendly
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EIS
Executive Information Systems
DSS for top-level managers
How decisions effect entire organization Overall vision; company goals
Long-term objectives
Organizational structure
Staffing and labor relations
Crisis management
Control of overall operations
Access to information from external sources
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Personal Computers
Management
Benefits Increased productivity
Independence from MIS department
Problems No one in charge of overall purchase of PCs
Incompatibility
Network related issues Needed data from MIS
Training
Inventory
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Personal Computers
Management
Solutions
Staffing Personal Computer Manager Network Manager
Acquisitions policies
Information centers for assistance and training
Use software to control inventory of PCs
Remote access
Consider total cost of ownership (TCO)
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Personal Computers
Management
Personal Computer Manager Technology overload provide guidance to users for purchase
and use Data security and integrity addresses the issues of who hasaccess to what
Computer junkies set guidelines for PC use
Network Manager
Operational Provide methods for sharing
Install software
Backup
Network security
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Personal Computers
Management
ManagerCharacteristics
MIS background
Technical knowledge
Benefits and limitations of computers
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Personal Computers
Acquisition
Standards
Hardware
Software
Data communications
Limit the number of vendors
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Personal Computers
Information Center
Services Software and hardware
selection Data access
Network access
Training
Technical assistance
Easily accessible location User comes first
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Personal Computers
TrainingTraditional approach
Sporadic participation
Minimal results forextended training
Better approach Initial training
Home-grown gurus Follow-up support
Involve the workers
Web and CD basedtraining
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Personal Computers
Inventory
Budgets
Software
Count computers
Determines components
Determine installed software
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Personal Computers
Remote Access
Equipment needs
Security concern
Training
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TCO
Total Cost of Ownership
Initial hardware and software
Training
Support
Upgrading
Maintenance
Hardware
Software extras
Communications networks
TC
Oestimated at
four times
the hardwarecosts!
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TCO
Reduce the TCO
Limited Options standardize the orderingprocess including hardware, software, andoptions
Helpful software counts computers anddetermines their components and installedsoftware in a networked environment
Hardware and software upgrades insurethere is justification for an upgrade
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Management Information
Systems
Leading Business into the Future
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