MANAGEMENT INFORMATION SYSTEM

Third Year Information Technology

Part 09E-commerce

Tushar B Kute,Department of Information Technology,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com

WHAT IS E COMMERCE?

e commerce is enabling or achieving your business objectives by using

information technology to enhance or transform your business processes.

E-COMMERCE

It is second big application next to ERP. With the advent of internet technology, ecommerce today covers an entire scope online including design and developing, marketing, selling, delivering, servicing and paying for goods.

Some ecommerce applications add order tracking as feature for customer to know delivery of status of order.

AMAZON

BOB IBANKING

ECOMMERCE PROCESS MODEL

Marketing,Advertising,Production,Configuration

Customer InteractionNegotiation,Payment,Ordering and Processing

Servicing,Problem Solving,Support

Delivery Processing,Dispatching,Customer Acceptance

E COMMERCE

Business to business (B2B) Buyer and seller are business organizations.

Business to Consumer (B2C) Website and portals to offer information about

product. Retail Sales, Customer Support

Consumer to Business (C2B) Customer initiates action after logging to seller’s

website. Consumer to Consumer (C2C)

Online Auctions

B2B

Information delivery application Issuing business circulars Product catalogue publication News clippings Messaging

Transaction processing application Order processing Order execution Payment processing Money transfer

B2C

Information delivery and sharing Organization’s manual Database of knowledge Business information

Transaction processing application Payment of employees Issues of shared / bonds Delivery through courier

C2B

Information delivery and sharing Downloading of information from

website/portal Viewing the bank balance Seeing manuals/drawings/pictures/images

etc. Transaction processing applications

Requesting an item Obtaining travel advance Inquiry processing Credit payments Cash withdraw through ATM

C2C Information delivery and sharing

Messaging email Reports News groups Interest groups

Transaction processing application Payment approvals Memos Sanctions and confirmations Issues and receipts

INTERMEDIARIES IN ECOMMERCE

Hardware suppliers: server, clients, routers and network card providers

Network access providers: ISP, EDI, DoT Information access providers: browsers

such as Netscape, Adobe and IE. Payment Processors: Master Card, Visa Website Design Providers: Consultant and

Web development companies. Web directory providers: Yahoo, Alta Vista,

Lycos

ORGANIZATIONS IN EBUSINESSService Organization Model

Internet Banking ICICI B2C

HDFC C2B

Complete Business Cycle Dalmia Industries B2B

Billing Citibank B2C

Bill Payments ICICI B2B

News Sharing Sakaal Media Group B2C

Tendering Gujrat Refineries B2B

Greeting / messaging Facebook C2C

Buying Satyam Infoway C2B

Selling Gloster Cables B2B

Servicing IBM/Dell/LG C2B

ECOMMERCE

ecommerce is more then just an online shop selling goods…. Businesses make huge savings by more efficient interaction with their suppliers or buyers. A local pharmacist orders 60% of his supplies

from an overseas pharmaceutical suppliers website and saves 5% in his purchases - is this ecommerce?

A remote Fiji resort attracts guests from the USA after several exchanges of email. Is this ecommerce?

GLOBAL

400 million users of Internet worldwide 1999 US online retail sales - US$20bn.

Forrester Research

2000 US online retail sales - US$30bn+ Forrester Research

US Online buying will reach US$6.9 trillion 2004. Forrester Research

electronic payment of bills and banking will cost US Postal Service $17bn over 10 years.

G2C (GOVERNMENT TO CITIZEN)

Government-to-Citizen (abbreviated G2C) is the communication link between a government and private individuals or residents.

Such G2C communication most often refers to that which takes place through Information Communication Technologies (or ICTs), but can also include direct mail and media campaigns. G2C can take place at the federal, state, and local levels.

G2C will aim at connecting citizens to government by Talking to citizens and supporting accountability. Listening to citizens and improving democracy.

G2C

Areas of connection E-citizen E-transport E-medicine E-Education E-Registration

G2C

C2G

It mainly constitutes the area where the citizen interact with government. It will include areas like citizens vote for the government, census, taxation etc.

E-democracy.

G2G

It is also referred as e-administration. It involves improving government process by Cutting costs, Managing performance Making Strategic connections within

government Creating empowerment.

E-secretariat E-police E-court

REFERENCE

Waman Jawadekar, "Management Information Systems” , 4th Edition, Tata McGraw-Hill Publishing Company Limited.