MINUTES OF 'PUBLIC EXPERIENCE SHARING' MEETING

HELD ON .31-01-2012

The meeting of Public Grievance Experience Sharing held in the conference Hall,

Hqrs. office at 2.30 PM under the chairmanship of Sh. B.K. Sahu, Insurance Commissioner.

Insurance Commissioner welcomed all the officers and expressed his honour to Sh.

B.O. Sharma, Add. Commissioner (Bft.) and Sh. a.p. Arora, Joint Director (Legal) on their

superannuation and invited them to share their experience that would be helpful to the

officers

Sh ..6.D. Shanna. Add. Commissioner (Bft.):- He stated that the prime motive of ESIC, is", - }i._ >

to provide services with courtesy and dedication. He said that achievement can be fulfilled

only when the person is generous and whole heartedly devoted towards his duty. He urged

the need to hear inner voice before talking an important decision. Insurance Commissioner

made a point that main thing is faith on oneself & knowledge to do the work.

Sh. C.P. Arora, Joint Director (Legal):- He shared his experience that there should always

be a relation of faith between IP and doctor. He was dishearted when he found that

specialists wrote patented medicines but the patients were getting substitute medicines

Instead of patented medicines in majority of cases. He shared that suit should be filed in the

appropriate cases rather filing the suit on petty : matters which can be settled

administratively Insurance Commissioner suggested to stop passing of buck and to take

SUitable decision within their delegation of power by each and every officer so that

unnecessary litigation may be avoided.

Sh. A.Chockalingam, Comm. (Rectt.):- He stated that there are number of cases in Lower

Courts, HC and Supreme Court. He pointed out to settle the cases at initial stage which may

be a great help in reduc'!9g the number of cases in courts. As far as, Act is concerned one

should take decision because lingering on the matter, will create complication. He

suggested not to pass on the buck if huge amount, is involved in revenue files.

Sh. Neeraj Sharma. Dy. Director (Med.):- He shared his experience when he worked in

Regional Office, Rajasthan. He found that there were less transactions through ECS and

counter payments were more. He had tried to help the IPs in opening of their accounts and

used tus previous background of Bank which resulted into a positive direction. He also

suggested effective way of recovery by becoming member of CIVIL so that defaulters can

be easily caught. Insurance Commissioner has asked Sh. AP. Tripathi, Joint Director (Rev.)

to examin~ the CIVIL System and if feasible, take the membership of CIVIL

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$h. Rajrishi Gautam, Dv. Director (Svs.):- He appreciated IT Roll Out in ESIC. He pointed

out the different models which are working within a short time. He suggested to impart

training and employees should be motivated to do the works in system. He emphasized that

R&D should be strengthened as for requirement of system in ESIC.

Sh. A.K. Sahu, Joint Director (MSU):- H9 stated that power back up is a matter of concern.

In ERP module, leave application is okay. He informed that GPF statement will be available

to Individual very soon.

Sh. A.K. Garg. Addl. Commissioner (Svs.):- Sh. Garg informed that ERP module is

working. The spoke of ERP Shri. Arun Kumar, Add. Commissioner (Rev.) has informed that

the suggestion from the different branches were taken and those suggestion were

Incorporated in this module. Shri. Garg has given example of GPF advance for the wards of

account holder. As per Mithuswamy book the advance will be provided from GPF for the

wards of the subscriber but in system presently processing is done for only one ward where

as this should be more than one. Necessary instructions have been given to Wipro for

rectification.

Lastly, the Insurance Commissioner thanks all the speakers and the officers.

~~~~(R.S. Rohilla)

DV. Director (PG)

~G.lQ.Note no. G-2S/11/1.C. Note/2009-PG Dated: \)8.02.2012

Copy To:-

1. PS/PA to D.G. /F.C./I.C./M.C./ C.V.O.jC.E.jAII DMC's

Commissioner (P&A)/ Commissioner (NTA)/ Commissioner (Recruitment) / Sh.D. Lahiri (A.C.)/ A.C. (Benefit)

A.C. (System)/AII Directors/All Joint Directors/L~' ".); ; ••

All Deputy Directors / All Assistants Directors, Hqrs. Office.

2. All Regional Directors/Directors/Jt. Directors I/C RO's /SRO's/Dos, ESICorporation.

3. MS, Basaidarapur/ MS Rohini/ MS, Jhilmil/ MS, Okhla/ MS, Noida.

4. Hind~for Hindi Translation.

'\ 5.:--.website content Manager with the request to upload the enclosed minute.

L~_~k~ /DV.birector (PG) ~

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