Mint Cloud Application Mobile case study with Sabric
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Sabric invests in Dynamics CRM 2011 for their Commercial Crime Office Property of Mint Management Technologies 2015 Project Sheet 24 August 2015
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Transcript of Mint Cloud Application Mobile case study with Sabric
Sabric invests in Dynamics CRM 2011 for their Commercial Crime OfficeProperty of Mint Management Technologies 2015
Project Sheet 24 August 2015
The South African Banking Risk Information Centre (Sabric) is a Not for Profit Company (NPC) based in Midrand, Gauteng, South Africa, established by the 4 major South African Banks to assist the Banking and Cash-in-Transit industries in combating organised crime. Sabric’s Commercial Crime Office division deals with all commercial related crime activities, i.e. bank account fraud, card fraud, card skimming activities, E-Crime, etc. The department deals with vast amounts of data, which requires diligent capturing of information that ensures quality output for clients.The current frustration exists where users are burdened by administrative functions. The need to capture accurate information often includes the exercise of verifying the data received. This entails passing information to and from the data provider, which is time consuming and creates the frustration of not effectively fulfilling job roles.Access to information is also restricted, whereby staff manually request information across the different departments. This also leads to duplication of effort in capturing data. “Sabric has confidence in Mint’s ability to implement best of breed solutions for our
organisation, using the relevant Microsoft Technology.” Kalyani Pillay – SABRIC CEO
www.mint.co.za [email protected] +27 (0) 11 856 4400 @mint_consulting
About the Client
Sabric’s requirements were as follows:
• Provide secure external access to capture cases• Processing of this data• Develop a Case Management System• Ensure information is easily accessible by way of user-
friendly search engines• Easier access to information for clients and staff• Converting data from PDF format to different formats
e.g. excel spread sheets, etc.
www.mint.co.za [email protected] +27 (0) 11 856 4400 @mint_consulting
Sales Requirements
Sabric required a solution to reduce the administration workload and improve efficiencies in capturing data into the Commercial Crime Office’s systems thereby reducing the duplication of entries and efforts and speeding up the data verification process. After conducting an extensive requirements analysis, Mint implemented Dynamics CRM 2011 with a secured public facing portal to capture cases and manage internal process.
Together with
www.mint.co.za [email protected] +27 (0) 11 856 4400 @mint_consulting
Solution
The system will have the following impact on the business: • A Project Management tool to better manage cases,
i.e. a Case Management Tool (Consequence Management).
• A user-friendly search tool that searches:• Structured data, i.e. captured data on ORM
system, Cassandra or other SABRIC applications.
• Unstructured data, e.g. information stored in emails, faxes, documents, etc.
• Easier capture and access to information via secure external portal.
• www.mint.co.za [email protected] +27 (0) 11 856 4400 @mint_consulting
Benefits
Sabric has a long standing working relationship with Mint. Mint has developed and maintained Sabric’s primary case management solution “Cassandra” and the Microsoft CRM solution integration was effortless.
www.mint.co.za [email protected] +27 (0) 11 856 4400 @mint_consulting
Why Sabric chose Mint
