Mini Secretariat Nuh-ISO 9001:2015

Sh. Mani Ram Sharma, IAS

Deputy Commissioner,Nuh

Sh. Pradeep Ahlawat, HCS

City Magistrate, Nuh

ISO 9001: 2015

ABOUT ISOISO stands for International Standard Organization.ISO is an independent, non-governmental international organization with a membership of 164 national standardsbodies. Through its members, it brings together experts to share knowledge and develop

voluntary, consensus-based, market relevant International Standards that supportinnovation and provide solutions to global challenges.

The ISO StoryISO ( International Organization for Standardization) is the world’s largest developer ofvoluntary International standards. ISO was founded in 1947, and since then havepublished more than 21000 International Standards covering almost all aspects oftechnology and business.

• Worldwide federation of national standards bodies• Worldwide federation of national standards bodies• A non-governmental organization established In

1947• ISO headquarters, Geneva, Switzerland• Objective: to promote standardization to facilitate

international exchange of goods • Results of ISO technical work : International

standards

Evolution of ISO 9000 standardsThe ISO 9000 standard is continually being revised by standing technical committees andadvisory groups, who receive feedback from those professionals who are implementing thestandard.1. 1987 version

ISO 9000:1987 had the same structure as the UK Standard BS 5750, with three "models" forquality management systems.

2. 1994 versionISO 9000:1994 emphasized quality assurance via preventive actions, instead of just checking

final product, and continued to require evidence of compliance with documented procedures.3. 2000 version

ISO 9001:2000 replaced all three former standards of 1994 issue, ISO 9001, ISO 9002 andISO 9003. The 2000 version sought to make a radical change in thinking by actually placing frontand centre the concept of process management (the monitoring and optimisation of a company'stasks and activities, instead of just inspection of the final product).4. 2008 version4. 2008 version

ISO 9001:2008 in essence re-narrates ISO 9001:2000. The 2008 version only introducedclarifications to the existing requirements of ISO 9001:2000 and some changes intended toimprove consistency with ISO 14001:2004. There were no new requirements. For example, inISO 9001:2008, a quality management system being upgraded just needs to be checked to see ifit is following the clarifications introduced in the amended version.ISO 9001 is supplemented directly by two other standards of the family:ISO 9000:2005 "Quality management systems. Fundamentals and vocabulary"ISO 9004:2009 "Managing for the sustained success of an organization. A quality managementapproach"5. 2015 version

In 2012, ISO TC 176 - responsible for ISO 9001 development - celebrated 25 years ofimplementing ISO 9001 , and concluded that it is necessary to create a new QMS model for thenext 25 years. This is why they commenced the official work on creating a revision of ISO 9001,starting with the new QM principles. This moment was considered by important specialists in thefield as "beginning of a new era in the development of quality management systems.”

What is ISO 9001:2015

ISO 9001 is the international standard that specifies requirements for a quality managementsystem (QMS). Organizations use the standard to demonstrate the ability to consistentlyprovide products and services that meet citizen and regulatory requirements. It is the mostpopular standard in the ISO 9000 series and the only standard in the series to whichorganizations can certify.

Benefits of ISO 9001:2015

ISO 9001 specifies the requirements for an effective quality management system,organizations find that using the standard helps them:

� Organizations ensure that their citizens consistently receive high quality products andservices.� Organize a QMS (Quality Management System)� Satisfaction of citizens, management and employees� Continuous improvement� Quality awareness : “This quality awareness does not fade away easily. Even those whooffer strong resistance to change learn to respect and very much appreciate all the practicalvalue in a good quality management system.”value in a good quality management system.”

Characteristics of ISO:� Risk based thinking

� Addressing issues of relevant interested parties, internal as well as external

� More involvement & commitment of top management

� Acquiring, preservation & updating the organizational knowledge

� Changed approach of preventive and corrective action

CERTIFICATION TRACEABILITY

CERTIFICATION TRACEABILITY IN CASE OF MINI SECRETARIAT,Nuh

International Standard Organisation(ISO)(International Accreditation Form )

IAF, JAS-ANZ(Accreditation Body)

ICS(Certification Body)

Mini Secretariat Nuh(Organisation)

Public(Customer)

Seven Principles of Quality Management

Principle 1 : Citizen Focus

The primary focus of quality management is to meet citizen requirements and to strive toexceed citizen expectations

Principle 2 : Leadership

Leaders at all levels establish unity of purpose and direction and create conditions in whichpeople are engaged in achieving the quality objectives of the organization

Principle 3: Engagement of People – Team Work

It is essential for the organization that all people are competent, empowered and engagedin delivering value. Competent, empowered and engaged people throughout theorganization enhance its capability to create value

Principle 4 : Process ApproachPrinciple 4 : Process Approach

Consistent and predictable results are achieved more effectively and efficiently whenactivities are understood and managed as interrelated processes that function as acoherent system

Principle 5 : Improvement

Successful organizations have an ongoing focus on improvement

Principle 6 : Evidence-based Decision Making

Decisions based on the analysis and evaluation of data and information are more likely toproduce desired results

Principle 7 : Relationship Management

For sustained success, organizations manage their relationships with interested parties, inour case, Public.

Overview of

Mini Secretariat,NuhMini Secretariat,Nuh

Mini Secretariat,Nuh Offices S.NO Floor Department Name Room No

1 Ground Floor SDM(civil), Nuh 101

2 Ground Floor Tehsil Nuh 110

3 Ground Floor RTA Nuh 113

4 Ground Floor Treasury Office Nuh 117,118

5 Ground Floor District Social Welfare Office 122,123,125

6 1st ,2nd Floor Additional Deputy Commissioner Office 201

7 1st ,2nd Floor Deputy Commissioner Office 205-07,209,222-229,301-02,304

8 1st Floor District Revenue Officer Nuh 208

9 1st Floor District Town Planner Office 215-16

10 2nd Floor DITS Office 308

11 2nd Floor DFSC Office 311

12 2nd Floor District NIC Centre 310

13 2nd Floor District Election Office 313

14 2nd Floor SSA Office

15 2nd Floor DSO Office 323

16 2nd Floor DDPO Office

17 2nd Floor DIPRO Office

18 2nd Floor District Education Office

19 3rd Floor District Elementary Education Office

20 3rd Floor District Ayurvedic Office

21 3rd Floor Deputy Director Agriculture Office

22 3rd Floor SP Office

Making of

Mini Secretariat,NuhMini Secretariat,NuhISO 9001:2015

Stage 1:Certifying Agency and Consultant for Certification

a.) ICS: International Certification ServicesInternational Certification Services(ICS) is as an independent certification and inspectionbody accredited by National Accreditation Board for Certification Bodies (NABCB) forQuality Management System and Joint Accreditation System of Australia and NewZealand, Australia (JAS-ANZ) for Quality, Environmental, Occupational Health & Safety,Food Safety, Information Security Management System with open scope.

The auditors of ICS have awarded ISO 9001 certification for the next three yearsafter visiting Mini Secretariat, Nuh sites during November-December 2016 to carry out aroutine strategic review of our quality management system and routinely audit ‘QualityManagement Systems’ to determine the effectiveness of their operating procedures,performance analysis, citizen satisfaction, internal audit, continuous improvement andmanagement review.

After three days of continuous assessment, and reviews across a wide range ofdepartments, ICS are happy with the integrity of the organization and to approve ourdepartments, ICS are happy with the integrity of the organization and to approve ourcertification.

The first phase of the next three year continuous cycle of audit begins later this year.

ICS is FIRST Indian Certification Body started in 1999. Roles and Responsibility of Certification Body 1. Third party inspection 2. Second party inspection 3. Production survey 4. Personnel process & system certification5. Certification of projects : design , fabrication & installation6. Project co-ordination & management 7. Certification of pressure vessels & components8. Certification of lifting equipments

ICS Across India (26 Branches)

AHMEDABAD

JAIPUR

NEW DELHI

KOLKATTA

VAPI

BARODA

SHIMLALUDHIANA

SURAT

KANPUR

INDORE

UDAIPUR

www.icsasian.com

HYDERABAD

CHENNAI

MUMBAI

PUNE

BELGAUM

BANGALOREGOA COIMBATORE

TRICHY

NAGPUR

NASHIK

KOLHAPUR

ICS Across World (11 Branches)

DUBAI

OMAN

UAE

TURKEY

USA

ROMANIA

UKRAINE

www.icsasian.com

NEPAL

SRI LANKA

TURKEY

IRAN

INDIA

CHINA

b.) Consultant Agency : Quality Consultants

Quality Consultant is a consultancy agency founded in 2000 by VijayShreeAwardees Dr.D.P.Singh. It is a team of professionals from premier Institutes, IRCA leadauditors, highly qualified & over two decades of line experience in fortune 500 Companies,government of India PSUs, besides many premier MNCs.

They provided Total Quality Management, ISO 9001, 14001, 18001, HACCP, QS 9000, EN46000, BS-7799, ISO/TS -16949 SA-8000, CE Mark,UL Mark & several other certifications,consultancy and training across multiple premier industrial & services organizations.

Quality Consultants are on the rolls of under mentioned central government organisations�Quality Council of India ( QCI ): One of the very few approved QCI consultants, since 2007 onwards.Ministry of Industry: As their expert for conducting survey of Small Scale Industries(SSI)�Ministry of Industry: As their expert for conducting survey of Small Scale Industries(SSI)

�Ministry of Civil Aviation: Airport Authority of India ISO 9001: 2008,IMS 9001,14001,18001 consultant & trainer.Ministry of Science & Technology: Department Consultancy Development Center(C.D.C)�National Productivity Council (NPC): As their BPO consultant for QMS,ISO 9001:2000.�Union Public Service Commission (UPSC): As panel expert for selecting senior level directors & advisor for govt departments.�Staff selection commission, New Delhi: ISO 9001: 2008 consultants trainer & Auditor.Ministry of youth affairs: I.M.S. Consultants & Trainer�Ministry of Commerce & Industry: Agricultural and Processed Food Products Export Development Authority(APEDA).�Ministry of Agriculture: Project Directorate on Cattle(ICAR).

Stage 2: Sensitization of the Mini Secretariat,NuhEmployee regarding ISO

a.) Why it is essential to Mini secretariat,Nuh

The ISO 9001 standard helps the Mini Secretariat,Nuh in :

�Organize processes

�Improve the efficiency of processes

�Continuous improvement

�Satisfaction of public, management, and employees

�Evidence -based Decision Making to public complaints

�Enhance citizen Focus

�Improve Leadership

�Enhance Coordination in Team Work

b.) Interactive Session by Quality Consultant : Dr. D.P Singh

1 . Meeting with City Magistrate Mr. D.P Singh discussed with City Magistrate Mr. Pradeep Ahlawat ,HCS to know about

the present working procedures for offices of Mini Secretariat, Nuh and it was alsosuggested about the strategies to improve the undergoing procedure of work and to fill thegaps.

2 . Meeting with Staff of Mini Secretariat, Nuh in presence of Deputy CommissionerMr. D.P Singh met all the Staff of Mini Secretariat, Nuh to let them aware about ISO

9001:2015. He presented through power point presentation regarding ISO 9001:2015. He explored issues of officers/officials and collected feedback through Feedback Form.

3 . Meeting with HOD’s of Mini Secretariat, Nuh in the presence of Deputy 3 . Meeting with HOD’s of Mini Secretariat, Nuh in the presence of Deputy Commissioner

Mr. D.P Singh met Deputy Commissioner and all the HOD’s of various departments ofMini Secretariat,Nuh to let them aware about ISO 9001:2015. He presented a power pointpresentation regarding ISO 9001:2015. He explored the issues of officers/officials whichcreate a hindrance/ obstruction in their work that leads to poor performance and bad qualityof work. He discussed that how can we eliminate or decrease such issues to enhance thequality and performance. Mr D.P Singh also collected feedback of Senior officials regardingISO through Feedback Form.

4 . Pre-Audit By Mr. D.P Singh’s StaffMr. D.P Singh organise a pre-audit by their staff so that each employee should know

about quality management System i.e ISO 9001:2015. In this Pre-Audit team members ofQuality Consultant individually went to the offices and discuss or aware them how they canmanage their work to improve performance and quality of work.

Stage 3: ISO 9001:2015 Compliances

1. Index of all the files2. Telephone No. Index for day -to-day use3. Quality Policy to be displayed4. Targeted objectives to be displayed5. Goals to be displayed6. A register for all incoming letter, message, listing out time bound targets for all replies7. Suggestion Box at prominent Places8. List of Non-conformance with corrective action9. Risk & opportunity lists10. Index of an obsolete files and locations11. Index of an disposed off files and their locations12. Index of an External files and locations13. MRM mgt meetings periodically14. Planning for day the week, month, & year duty exhibited (as the case may be)13. MRM mgt meetings periodically14. Planning for day the week, month, & year duty exhibited (as the case may be)15. Communications16. Internal Audit to be done periodically17. Periodically Customer focus18. Compliance of Statutory & regulatory requirements19. Analysis & Evaluations20. Fire extinguishers and First aid box21. Monitoring and measuring22. Fly Catchers23. Medical check Up24. Smoke Detectors25. Pest control26. Fumigations(the application of a gas or smoke to something for the purpose of disinfecting it)

Dirty Places/Corners in Mini Secretariat,Nuh

Dirty area under-roof Dirty walls around stairsDirty area under-roof Dirty walls around stairs

Dirty Walls Dirty area around Water Cooler

Dirty Places/Corners in Mini Secretariat,Nuh

Dirty door side walls Dirty stairsDirty door side walls Dirty stairs

Dirty walls around water-cooler Dirty floor

Dirty Places/Corners in Mini Secretariat,Nuh

Useless material in coridorsDirty walls Useless material in coridorsDirty walls

Dirty corners of wallsBroken pieces of glass in stairs

Mis-Managed Offices

Improper arrangement of furniture Mismanaged officefurniture Mismanaged office

Mismanaged Records Mismanaged office

Mis-Managed Records

Record at unsafe place No proper management

Improper Indexing

Record at unsafe place

Mismanagement in office

No proper management

Mis Management leads to poor service

No on-time service Delay in ServiceNo on-time service Delay in Service

Bad ManagementPoor Service

Stage 4:Preparation towards achieving the target

After External and Internal Cleanliness Mini Secretariat,Nuh

Looks Like This :

Clean and green inside Mini Sectt Cleanliness outside Mini Sectt

Clean Corridors inside Mini Sectt Cleanliness outside Mini Sectt

After Internal Cleanliness of Offices of Mini Secretariat,Nuh

Looks Like This :

Plants inside Mini Sectt Plants inside corridors

Plants inside and

outside the offices to

make office

environment friendly:

Plants inside offices

Management Of Record in Proper Manner

Proper Management of records Proper Management of files

Proper Management of files Proper Management of furniture

Record / Files with Proper

indexing

Indexing of file using flags

Proper Indexing of records Managed Records

Display Boards showing relevant information pertaining to

particular offices

Important Notices Important News

Inspiring quotes Events infoNotices

Checklist for Sweeper on the toilet door.

Checklist sheet

Clean floors inside Toilets Clean Toilet

Pictures Showing Heritage of Nuh

Shekh Musa,NuhShekh Musa,Nuh

Chumal Talab, Nuh Shahi Maszid, Malab

Pictures Showing Heritage of Nuh

Pictures Showing Heritage of Nuh

Pictures Showing Heritage of Nuh

Pictures Showing Heritage of Nuh

Pictures Showing Heritage of Nuh

Pictures Showing Motivational Quotes

Inspiring Quotes Inspiring Quotes on walls

Motivational QuotesMotivational Quotes

Pictures Showing Motivational Quotes

Pictures of Event Information and News Paper Desk

News Paper DeskEvent Desk

Staff(Peon) in Proper Uniform with Name Tag

Peon,DRO office Peon , SDM office

New Initiatives in Mini Secretariat, Nuh

1. Motivational & Inspiring environment by affixing Quotes of Famous

personalities in all the corridors and in offices.

2. “Planning Board ” inside the workplace to display their target and details

pertaining to their Schemes, for ready reference.

3. “Heritage Gallery ” showcasing the rich heritage of Mewati culture, Covering

Nuh, Nagina, Punhana, and Firozepur Jhirka. An initiative to make employee

aware about the culture and infuse a sense of oneness among local people.aware about the culture and infuse a sense of oneness among local people.

4. A step towards Greener and Clean environment , plants have said to be an

positive impact on person’s thinking. Thus effort is being made to make the Mini-

Secretariat more green.

5. Focus is given on cleanliness especially towards public toilet by ensuring that

daily entry of cleanliness must be filled in the “Daily Inspection Chart” by the

concerned safaikarmi.

Continue...............

6. Trying to develop more sense of responsibility among Group D employees by

emphasising on proper Uniform with nameplate of the employee with designation.

7. A “Reading Zone” has been established to encourage the habit of reading by

placing a Newspaper Stand in Mini Secretariat,Nuh.

8. Efforts are being made to provide half hour of Instrumental Music during

launch hour to relax the stress and to boost the energy of the people working in Min

Secretariat.

New Initiatives in Mini Secretariat, Nuh

Secretariat.

9. Working toward making Mini Secretariat,Nuh a free Wi-Fi zone with the help of

CSCs-governance India Ltd. under the Ministry of Communication & IT,

electronics Niketan, New Delhi.

10. Working towards making Mini Secretariat,Nuh more Solar Roof Top for

Environment friendly by installing energy needs.

Thank You