Mindspeak Presentation by: Bob Collymore, CEO - Safaricom Limited
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Transcript of Mindspeak Presentation by: Bob Collymore, CEO - Safaricom Limited
Mindspeak Presentation by:
Bob Collymore, CEO - Safaricom Limited
The Next Frontier : The Future of Rural Connectivity
We aspire to leverage the strengths of our people, our
innovation, our reach and our technology, to drive
positive social and economic change for rural Kenyan
communities.
What We Bring To The TableA trusted and strong Kenyan brand
Strong Management & Financial Performance
World class customer care service
Vibrant and dynamic work ethic
Widest population and geographic network coverage
Widest retail distribution footprint
Significant investment in best of breed data technologies ( GPRS/EDGE, HSPA, WiMAX, LTE)
Most trusted and dynamic mobile money platform: M-PESA
Access to global connectivity through our network of terrestrial and international marine optical fiber systems
The Present Situation at a Glance:Rural Education
Free Primary Education
Limitation of resources for class rooms & learning materials;
High drop out rate at each cut off stage;
Low ICT uptake and literacy levels;
These factors put youth from rural
Kenya at a significant disadvantage
in a globalised world
However.....
The Present Situation at a Glance:Rural Health Care
The success of free or Government subsidized treatment programs for HIV/ AIDS;
However...
Mortality rate from curable diseases like Malaria and TB is still high;
Low penetration of basic health insurance services;
…Limited access to life saving medical information for management of diseases like diabetes, TB and HIV/AIDS;
… Access to basic healthcare at the village level is still constrained
These factors put rural communities at a disadvantage and compromise their ability to contribute positively to the economy
What are some of the challenges we face as we seek to connect
rural Kenyans ?
Rural Infrastructure
…Rural Infrastructure
…Penetration of low cost data devices
What have we done so far on E- Education & M-Health?
E-Education
Digital Villages
Partnered with Elimu to avail KCPE and KCSE course material over the internet
Child and Family Wellness Shops
• Safaricom partnership with LifeSense Group, The Healthstore Foundation and CFW Shops .
M-Health
Mobile Direct Observation Treatment (MDOT) of TB patients
• Safaricom partnership with Mbagathi District Hospital, Danya International, Nokia among others
Our Vision For The Future
“ Leverage on our partnerships, innovation and technology
E-Education
… to ensure that every
rural Kenyan community
has easy and affordable
access to life- changing
educational information in
the next 5 years”
“ To leverage our strong partnerships and
technology to improve access for rural
Kenyans, to affordable and efficient
healthcare services through increased
reach, simplified workflows, and
improved record keeping”
M-Health
SMS for Life Enabling access to medicine in the most destitute regions through centralised sharing, collection, and analysis of data
The Partners: Roll Back Malaria Partnership
http://healthsolutions.vodafone.com/
Source: Vodacom Group
CELL-LIFE Initiatives
EMIT is a mobile data collection system
which allows fieldworkers to fill in forms on
their cellphones from any location.
Cellphones for HIV is a project of Cell-Life which uses mobile technology to strengthen the HIV sector.
iDART is a software solution designed to support the dispensing of ARV drugs in the public health care sector.
(www.cell-life.org )
Source: Vodacom Group
The Future of Safaricom & The Road to Customer Obsession
• Be an honest, reliable and dependable partner for the millions who use our
services – Always!
• Be relevant and responsive to the needs of our customers
• Develop products and services that
Enhance the lives of our customers
Simple and easy to use
Easy to understand
Accurate
• Ensure communication of our pricing is easy to understand and always accurate
• Listen to our customers and consistently reciprocate their loyalty to our brand
• Work tirelessly to ensure customer satisfaction … by walking our talk!!
…Embrace Customer Obsession as a way of Life
Thank you