Mind your Ps and Qs

7/23/2019 Mind your Ps and Qs

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Mind your Ps and Qsa workshop on Business Etiquette


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Test your Ps and Qs

1) Should you stand and shake hands when people enter youroffice?

2) Is it okay shaking your left hand instead of the right one?

3) Is it alright for a lady to be seated while shaking hands with a

gentleman?

4) Is it okay to add a title (such as Mr/Ms) to your name while

introducing yourself?

5) Your boss Mr. Murthy, enters your cabin. You are with animportant client, Mr. Raj Kumar. You rise and say, Mr. Murthy,

Id like you to meet Mr. Kumar, the Managing Director of

Acme Software Solutions. Is this introduction correct?


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6) After a job interview, what is the most important step to betaken?

7) You're at a table in a restaurant for a business dinner.Midway through the meal, you're called to the telephone.What do you do with your napkin?

Take it with you

Fold and place it to the left of your plate

Loosely fold it and place it on the right side Leave it unfolded on your chair

8) You're hosting a dinner party at a restaurant. Included aretwo other couples, and your most valuable client and his

wife. You instruct the waiter to: serve your spouse first

serve your client's spouse first

serve you and your spouse last


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9) Usually, knife will go in the ___ hand and the fork in the ___

hand.

10) How will you address a lady if you are not aware about her

marital status?

11) At a restaurant, how will you indicate that your meal is over?

12) You're invited to a reception and the invitation states "7:00

to 9:00 PM." You should arrive:

at 7:00 PM

anytime between 7:00 PM and 9:00 PM

between 7:00 PM and 7:30 PM

go early and leave early.


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13) If something gets stuck in your teeth during a business lunch,

what will you do?

14) At a business meal, when is the right time to discuss thebusiness?

As soon as we sit down.

After weve ordered the starters.

After weve ordered the main course.

After the dessert.

15) Which of the following seating arrangement is/are

appropriate? Why?

Guest

Guest

Guest

Host

Host

Host


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16) What do Ps and Qs mean?

17) What is the full form of TIP (that you give to a waiter)?

18) You're waiting at the bus stop with your better half. A friend

with his wife passes by in his car. He offers to drop you. How

would you sit?

Both males on front seats, females on back seats.

Your friend and his wife on front seats, both of you on

back seats.


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1st impressions

Appearance clothes

accessories

grooming

Smile

Handshake


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Dressing up

Remember 4Cs :

Clean

Cut to size

Comfortable

Correct for the occasion


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Professional image : Male

Long sleeved shirt (preferbalylight coloured; plain or striped)

Formal trousers (plain, dark

coloured-black, dark blue, grey

and brown shades) Tie :

2.25-3.5 inches wide

Tip of tie should touch the

top of belt buckle

Belt & shoes :

of leather; black coloured

Belt : 1.25-1.5 inches wide

Shoes must be polished.


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Pen should be decent, should be in a working condition.

Watch : elegant, businesslike, leather/chain belt; no

sports/digital watches Wallet & Briefcase should be thin.

Hair :

should be above the collar of the shirt

length of sideburns : up to the middle of the ear orshorter than that.

moustache / beard should be well-trimmed.

nails, nose and ear hairs must be properly trimmed.

Teeth must be cleaned at least twice a day; flossing anduse of mouth fresheners are advisable.

Use of mild deodorants and perfumes; should not be felt

to the person at an arms length.


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Acceptable


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Unacceptable


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Professional image : Female

Colours : navy, grey, taupe,black tones.

Fabric : wool, wool blends,

silk, wrinkle-free cotton

Sari, Punjabi suit Skirt-top, shirt-trousers or

top and leggings

Footwear :

leather-made heels : 1 inch high/smaller

(must be INTACT)

black/brown/maroon


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Handbags & Portfolios : leather-made

Dont stuff with unnecessary things.

Jewellery : should be simple, yet elegant.

No dangling earrings or chunky bangles/bracelets.

Watch : classic, preferably metallic style with

black/silver/gold tone band.

Make up : should be light.

fingernails : slightly longer than fingertips; properly

coloured Hair & Glasses :

should be neat & clean.

should compliment the facial structure.


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Acceptable


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Unacceptable


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a Good Handshake

fingers together, thumb overthe back of the palm.

firm, but not bone-crushing.

Eye contact must lasts for about 3 seconds.

pumped twice/thrice.

released after shaking. followed by How are

you?/Nice to meet you!


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Some Tips for Handshake :

Extend a hand when..

you meet someone for the first timeyou meet someone after a long time

you greet your host

greet guests

departthe other person extends hand

Always offer a complete and firm handshake.

No gender bias; no fingershake!

Dont stay behind the desk while shaking hands.

Hold your drink in left hand to avoid a cold, wet

handshake.


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Introductions


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Introducing SELF :Greetings

NameName of the company/Role in the organization(optional)

Ex :

- Hello! Im Rahul Vaidya. I look after Accounts.

- Good morning! My name is Mehul Upadhyay. Im HRManager here.

- Morning Mr. Patel, Im Ritesh Soni. I represent ABCPrivate Ltd.

- Good afternoon Maam, Im Priyanka Roy from VCCI.

- Good evening! Maulik Joshi from ABB.


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Introducing others :Attention-getting clauseName of the person to be introduced

1 sentence about the personEx :

- Excuse me Sir, meet my friend Mayur Pawar. Mayurdeals in soft toys.

- Mr. Jain, please meet Mr. Tushar Pathak, ManagerSBI, Alkapuri branch.

- Morning Mr. Sharma! May I introduce Mr. RakeshPatel to you? Mr. Patel and I worked together atCherry Corporation. He was in charge of Accountsthere.

- Excuse me maam, you wanted to meet my cousinThis is Rohan. Rohan is in T.Y.B.Com.

- Ladies and Gentlemen. Id like you to meet our new

Accountant, Mr. Prashant Bhatt.


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Introduce

Junior to Senior

Mr. Senior, may I introduce Mr. Junior to you?

Younger to Elder

Mr. elder, meet Mr. younger.

Male to Female

Ms. ___, please meet Mr. ____.

When someone introduces you

Stand up.

Look at the person. Give a smile.

Offer a hand.

Say with enthusiasm, Nice to meet you!


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Use full names; no nick names

Use title wherever applicable. e.g. Dr.____

In social settings, add a personal interest line.

In business set up, use full name and designation.

Bad Habits in conversation :

Inattention

Talking loudly

Staring

Interrupting

ArguingBoasting

Criticizing


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Remembering and Forgetting names

Listen the name with full attention. If it is unusual, request the person to repeat it.

If sounds hard to spell, ask for the correct spelling.

Repeat it immediately and then, use it duringconversation.

When you forget somebodys name, say with a smile :

Im sorry, but your name has slept off my memory.

Would you mind telling it again?


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Small Talk


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Be up on.. happenings in your industry - professional journals, newsletters

current events - newspapers > Headlines, Top stories

Conversation Openers : Opening line

Sincere compliments

Event

Be the first to say Hello and extend hand.

Use open-ended questions to make the other person

open up.

Listen MORE.

Accept business card with both the hands and read it

for a moment.

Keep your exit lines ready.


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Business Card Etiquette


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Have ample cards with you; keep them handy.

Be selective while distributing cards.

Present your card with face up so that the other

person can read it easily.

Use both the hands to present and take card; it

looks elegant.

When someone hands over his/her card, take

time to read it and check to make sure you dont

have any confusion.

Dont exchange cards during meals.


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Avoid peeping into others cubicles/monitors/drawers. dropping in at others workstations for chitchatting.

Gossiping. staring out of window, yawning or dozing. openly criticizing anyone. scratching body or fiddling with hair, skin or clothes.

fidgeting with your nose, ears, teeth or any part ofthe body

moistening your finger with your tongue to turnpage

sneezing or coughing without a handkerchief/tissue talking or laughing loudly. combing hair/doing makeup/cleaning nails not following rest room etiquette viz. washing your

hands, flushing, checking taps etc.


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Be on time.

Keep your commitments.

Stand up and come out of your cabin to welcome / see offthe visitors.

Open the Door to let the ladies walk in first.

In case of revolving door, walk in first and hold for the

woman.

In an elevator..

male enters first and keep the button pressed to let others

enter;

woman gets out first. While walking together, woman should be on the curb side.

Men should volunteer to carry heavy packets of women.

Never ask a woman personal questions.


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Email Etiquette


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Think before you write :

What? Why? Who? Option(s)? (f-2-f, sms, phone)

Essential elements : Subject line - brief, but clearProper greetingTo-the-point message

Call for action

Dont write in all CAPS No invalid short forms/emoticons

(attention to spellings, grammar and punctuation)

Read twice before sending No unnecessary forwards No unnecessarily heavy attachments; check whether

attachment is there or not Wise use of Cc and Bcc Reply within 24 hours


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Do you know what do

these mean..??

Shouting, Flaming, Dissing, Spamming.

Shouting : typing message in all CAPITAL

letters Flaming : sending insulting messages

Dissing : speaking ill of someone

Spamming : forwarding chain mails to people


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Cellphone Etiquette


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If possible, find a quiet place to talk.

No loud ringtones.

Dont use cell phone while driving or when in Meeting,

Cinema hall,

Library,

Hospital,

Funeral,

Petrol pump,

Religious place.

Keep your talk short; Speak softly.

No inappropriate conversations in public. Respect others privacy when they are using their

cellphones.


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Elevator Etiquette


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While waiting, stand on one side and not in front of the door.

Dont keep on pressing the button off and on.

Let the passengers come out first.

Whoever is closest to the door gets on/off the elevator first,

irrespective of the gender. But, if there is a senior/a client/a

female with you, let him/her enter first.

The person who goes in first has to move to the back to make

room for others.

Dont stand near the door and block the passage.

Dont stand in front of the button panel; press the button just

once. Make sure whether there is anyone, who wants to go to

the previous floor(s).

Keep conversation to a minimum; speak in a low tone of voice.

Avoid staring at other passengers.


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Dining Etiquette


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If you are the host

Reach the venue at least 15 mins. Before the time.

Check the arrangements; if possible try to book a corner tableso that business matters can be discussed comfortably.

Wait for guests at the door.

Assist the guest to the chairs.

Before beginning to eat, ensure everyone is served.

Discuss business only after placing the order.

Enter your chair from the left side and exit from the right.

Pass things from left to right.

Keep your cellphone switched off.

Dont shout; signal the waiter with hand when you need

his service.


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If you are the guest..

Reach the venue on time. Inform the host if you are

late.

Sit in the waiting lounge if the host is not available.

Let the host indicate you your seat.

Keep your belongings off the table.

Start eating only after everyone is served.

Keep your elbows off the table.

Pass food towards right.

Do not peep into the bill.Thank the host before you leave.


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Table Manners


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Dos :

Do..

lean slightly forward while taking a mouthful of food.

brake off a small portion before eating, esp. in case

of pizzas, dosas and parathas.

ignore if a spoon/fork falls off. Pick up the other and

continue.

keep your napkin unfolded on your chair if you have

to go to rest room in between. after finishing your meal, put your fork and spoon

parallel or crossed in the plate. Put your napkin

unfolded on the left of the plate.


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Donts :

Do NOT

place your belongings on table.

talk on phone while eating.

Stare at others while they are eating.

make noise while chewing the food. talk with food in mouth.

lick the fingers.

use napkin to wipe the face.

slurp or spit out too hot food.

burp.

clean your teeth with toothpick - in public.


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Test your Ps and Qs (revision)1) Should you stand and shake hands when people enter your

office?

2) Is it okay shaking your left hand instead of the right one?

3) Is it alright for a lady to be seated while shaking hands with a

gentleman?

4) Is it okay to add a title (such as Mr/Ms) to your name while

introducing yourself?

5) Your boss Mr. Murthy, enters your cabin. You are with an

important client, Mr. Raj Kumar. You rise and say, Mr. Murthy,Id like you to meet Mr. Kumar, the Managing Director of

Acme Software Solutions. Is this introduction correct?


46/49

6) After a job interview, what is the most important step to betaken?

7) You're at a table in a restaurant for a business dinner.Midway through the meal, you're called to the telephone.What do you do with your napkin?

Take it with you

Fold and place it to the left of your plate

Loosely fold it and place it on the right side Leave it unfolded on your chair

8) You're hosting a dinner party at a restaurant. Included aretwo other couples, and your most valuable client and his

wife. You instruct the waiter to: serve your spouse first

serve your client's spouse first

serve you and your spouse last


47/49

9) Usually, knife will go in the ___ hand and the fork in the ___

hand.

10) How will you address a lady if you are not aware about her

marital status?

11) At a restaurant, how will you indicate that your meal is over?

12) You're invited to a reception and the invitation states "7:00

to 9:00 PM." You should arrive:

at 7:00 PM

anytime between 7:00 PM and 9:00 PM

between 7:00 PM and 7:30 PM

go early and leave early.


48/49

13) If something gets stuck in your teeth during a business lunch,

what will you do?

14) At a business meal, when is the right time to discuss thebusiness?

As soon as we sit down.

After weve ordered the starters.

After weve ordered the main course.

After the dessert.

15) Which of the following seating arrangement is/are

appropriate? Why?

Guest

Guest

Guest

Host

Host

Host


49/49

16) What do Ps and Qs mean?

17) What is the full form of TIP (that you give to a waiter)?

18) You're waiting at the bus stop with your better half. A friend

with his wife passes by in his car. He offers to drop you. How

would you sit?

Both males on front seats, females on back seats.

Your friend and his wife on front seats, both of you on

back seats.

Mind your Ps and Qs

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