MIND Directory of Learning Products 2013-2015

Training for Public Service Excellence

Management Institute forNational Development

Directory of Learning Products2013 - 2015

Programme/Courses Certification Awards CEO’s MessageMIND ValuesMIND Organizational Profile

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Customer Service Excellence

Table of ContentsDirectory of Programmes & Courses 2012 - 2014

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ENVIRONMENTAL MANAGEMENTEnvironmental Stewardship

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Supervisory Management

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Associate of Science Degree:Human Resource Management

Post Graduate DiplomaHuman Resource Management

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Associates of Science DegreeManagement Studies ONLINE


Foundation English for Tertiary-Level Students

Table of ContentsPROCUREMENT MANAGEMENTIntroduction to Government of Jamaica Policies and Procedures 54

PROJECT MANAGEMENTFundamentals of Project Management

Project, Design, Implementation and Management (PDIM)

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PUBLIC SECTOR MANAGEMENTPublic Sector Senior Management Development Programme

Bachelor of Science Degree: Public Sector Management Programme

Preparing Cabinet Submissions

Performance Management and Appraisal Systems (PMAS)

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RESEARCH AND POLICY DEVELOPMENTSocial Research Methods and Policy Analysis

Making Effective Public Policy

Module 1 – Understanding the Policy Process

Module 2 – Policy Formulation and Decision Making

Module 3 – Policy Skills for Managers

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RECORDS AND INFORMATION MANAGEMENTRecords and Information Management

Advanced Records and Information Management

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SUPPLIES AND INVENTORY MANAGEMENTInventory Management for Administrators

Supplies Management

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Directory of Programmes & Courses 2013 - 2015

LEADERSHIP DEVELOPMENTDo the Right Things: Rules for Leading EthicallyLeveraging Feedback Tools for Enhanced Leadership ImpactLeading with Emotional Intelligence (EI)Leadership Essentials Problem Solving and Decision MakingLeading Successful TeamsLeading Change

Caribbean Journal (Subscription Form)List of Caribbean Journals (Back issues available)MIND Application Form

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Management Analysis / Organizational Process ManagementRisk, Crisis and Disaster Mitigation and Management Strategic Risk ManagementPublic Sector Orientation Programme

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SUPPLEMENTARY PROFESSIONAL DEVELOPMENT COURSESState Protocol and Related Etiquette

Corporate Events Planning

Remedial Mathematics

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POST GRADUATE DIPLOMAS• PostGraduateDiplomaGeneralManagement• PostGraduateDiplomaHumanResourceManagement

• PublicSectorSeniorManagementDevelopment

• ProjectDesign,ImplementationandManagement

• SocialResearchMethodsandPolicyAnalysis

DEGREES Bachelor of Science Degree Programme•MIND/UWIBachelorofScienceDegreePublicSectorManagement

Associates of Science Degree Programme•AssociatesofScienceDegreeAccounting•AssociatesofScienceDegreeHumanResourceManagement

•AssociatesofScienceDegreeManagementStudies

CERTIFICATES• FinanceforNon-FinancialManagers•AuditingTechniquesLevel 1: Modules 1 - 5•ManagementofDebtCollection•GovernmentAccountingLevel 1:

Modules 1 - 5•GovernmentAccountingLevel 2:

Modules 1 - 5•GovernmentAccountingLevel 3:

Modules 1 - 5• BudgetPreparationandManagement• FundamentalsofProjectManagement•MicrosoftOfficeApplicationLevels 1 - 2• EthicsinBusinessandGovernance•GovernanceThroughConsultation•MakingEffectivePublicPolicyModules 1 - 3• PreparingCabinetSubmissions• CustomerCareExcellence• CustomerServiceManagement• CustomsRegulationsandDocumentation• SupervisoryManagement

Your Place or MIND... Provides custom-ized training solutions just for you. It adapts MIND’s current training courses and creates new courses to meet your organization’s human resource development needs. This gives you, the client, a choice in the creation of your training solutions, while providing flexible schedules and learning facilitation in the convenience of Your Place or MIND.

CUSTOMISED TRAINING

CERTIFICATES cont’d• RecordsandInformationManagement•AdvancedRecordsandInformation•Management• SuppliesManagement•MINDRemedialMathematics• CertificateinAdministrativeManagement

Level 1 - 4• SecretarialQualifyingExamination•MinuteWriting• InventoryManagementProfessionalCertificationinIndustrialRelations

• ServiceSkillsforAncillaryWorkers• PublicSpeakingandPresentationSkills• StateProtocolandRelatedEtiquette• CorporateandEventsPlanning• EffectiveCorporateGovernance• PerformanceManagementandAppraisalSystem(PMAS)

• TrainingImpactEvaluation• TrainingNeedsAnalysis• StrategicandCorporatePlanning• ReportWritingandPresentationSkills• EnvironmentalStewardship

Leadership Development Workshops• LeveragingFeedbackToolsforEnhancedLeadershipImpact

•DoTheRightThings:RulesforLeadingEthically

• LeadingwithEmotionalIntelligence• LeadingSuccessfulTeams• LeadingChange




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As the issues countries face in their development process become more complex,

governments the world over, are going through major programmes of reform to deliver

efficiencies and establish a new relationship with stakeholders across all sectors. At the

heart of the reform process is the imperative to establish effective Governance throughout

the public service and the wider public sector.

is committed to providing the knowledge base required for globally competent and

ethical public sector leaders to advance the fulfillment of their organization's mandate, in the

interest of creating and sustaining national and regional growth and development and

become world-class exemplars of good governance in the global community.

strives to remain true to our mission and highly relevant to our stakeholders, who

look to us for learning that has a lasting impact on their success. Whether the need is to

develop leaders, stimulate innovation, promote diversity, improve skills in policy, the key

professions, or address specific challenges arising from Government priorities, the power of

the MIND is ready to engage with you, and respond effectively, with the all of its rich and

dynamic resources, to satisfy your need, through training and development. One of our

critical goals at this time is to make leaders and organizations more effective by equipping

them with the requisite knowledge, skills and competencies to develop to the highest

standard.

As we unite in sharing the dynamic exchange of knowledge, experiences and ideas, we

celebrate the fact that the vast and inextricable web of linkages that connect all our worlds,

all our enterprise, all our hopes and vision for the future, is strong only with the knowledge

and appreciation that, in the end, what is at stake is the sum total of the impact of all our

contribution, all our expertise and all our resources to society and the connection between

the fulfillment of our vision and mission.

Thank you for engaging with the Power of the MIND and unlocking the full potential for

achieving success.

MIND

MIND

The Management Institute for National

Development (MIND) is proud to present its

Directory of Programmes and Courses

MIND stands on the brink of a new future, full of

promise and opportunity, with increased potential

for meeting the needs of its stakeholders. The

potential of the MIND to grow to become the best

that it can be, having prevailed, in spite of the

challenges, is vast.

Ruby M. BrownChief Executive Officer

CEO’s Message

Management Institute for National Developmentviii



Training for Public Service excellence

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TheManagementInstituteforNationalDevelopment(MIND)ispleasedtopresenttheAgency’sDirectory of Learning Products 2013 – 2015.

TheDirectory introduces a dynamic selection ofleadership development and management trainingprogrammesandcoursesthatrespondeffectivelytothehumanresourcedevelopmentneedsofthepublicsector,withextensionsofinterestandrelevancetotheprivateandothersectors.

MIND delivers an all-year-round schedule ofPost-GraduateDiploma,BachelorDegree,Diploma,Associate of Science Degree and Certificatecourses/programmes that span the categoriesof Administrative Management, Communication,CustomerService,CustomsRegulations,Environ-mentalManagement,EthicsandGoodGovernance,Finance andAccounts,HumanResourceManage-ment,IndustrialRelations,InformationTechnology,Management, Procurement Management, PublicSector Management, Records and InformationManagement, Research and Policy Development,Supplies and Inventory Management, LeadershipDevelopment and Supplementary ProfessionalDevelopment.

Beyond the delivery of the approximately 145scheduledprogrammesandcoursesoutlinedinthisDirectory,MINDprovidesotherdynamicchannelsoflearningopportunitiesthroughdistance learningvia MIND On-Line; customized training viaYour Place or MIND; management interventionsspanning a range of professional disciplines via MIND Consulting; conferences, seminars and workshops.

Training for Public Service excellence

As the Government of Jamaica’s leadership dev-elopmentandmanagementtraininginstitute,MINDiscommitted toproviding therequisiteknowledgebaseforeffectivepublicsectortransformation.Wethereforeendeavorinconsultationwithstakeholders,toensurethatourrangeofcoursesandprogrammesare aligned to Government’s priorities and policydirection.

MIND as a registered tertiary level institute withtheUniversityCouncilofJamaica(UCJ),isfocusedandcommittedinitseffortstoguaranteethehighestqualitytraining.Weendeavortoensuretherefore,thatourpoolofAssociatefacultyisdrawnfromcredibleindustrypractitionersinthepublicandprivatesectorsandacademia.IninstanceswheretheexpertiseisnotreadilyavailablewithinourAssociateFacultySkillsBank, we have forged and leveraged partnershipswithlocal,regionalandinternationalorganizationstostrengthenourcapacityandcapabilitytorespondeffectivelytotheneedsofourclients.SomeorourpartnersincludetheCenterforCreativeLeadership(USA), Graduate Institute of Leadership andProfessional Development (Namibia, Africa),SETYM International (Canada), Graduate SchoolUSDA(USA),SkillsFocus(Malaysia),Associationof Chartered CertifiedAccounts (ACCA) and theCommonwealthSecretariat(UK).

MIND’s progress to date is directly attributedto the valuable support that you have provided.Thankyoufortheshowofconfidenceandwelookforward toour continuedpartnership, aswe strivetoconsistentlyanticipateandrespondeffectivelytothecurrenthumanresourcedevelopmentneedsandrealitiesofallourstakeholders.

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ADMINISTRATIVE MANAGEMENTADMINISTRATIVE MANAGEMENTMIND’s suite of Administrative Management programmes/courses are designed to provide participants with a thorough and up to date understanding of the duties and responsibilities of Secretaries/Administrative Assistants within the public sector and otherpersons desirous of developing their administrative management skills and competencies.



Administrative Management: Level 3 (Executive Administrative Management)

Administrative Management: Level 4 (Advanced Executive Administrative Management)

Minute Writing

Speed Writing

Secretarial Qualifying Examination

Management Institute for National Development



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The MIND Administrative Management:Level1courseisdesignedtoprovidepartici-pants with an introduction to general officefunctions, equipment, computer software aswellasfocusingonpersonalandprofessionaldevelopment. The course also exposesparticipants to their rights and responsibili-ties as employees and citizens. The courseformsthebasistoprogressthroughthehigherlevels of the Administrative ManagementProgramme.

Entry Requirements3 CXC or GCE ‘O’ Level passes includingEnglishLanguage,MathematicsorAccounts.

Course Location: MINDKingstonCampusDuration: 150hoursDays: Mondays-ThursdaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

Course Location: MINDMandevilleCampusDuration: 150hoursDays: Mondays-ThursdaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

• EffectiveCommunication (writtenandoral)• EffectiveCustomerService• EffectiveTelephoneEtiquetteand Utilization• RecordsManagementandUtilization• EffectiveMinutesandNote-taking• BasicBusinessCalculations• BasicWordProcessingSkill• EthicalPracticesinAdministrative Management• EnvironmentalPracticesattheWorkplace

• Persons desirous of upgrading or acqui- ring Secretarial/Office Administration trainingandcertification;andAdministra- tive Assistants seeking appointment to SecretarialSeriesLevelIandIIpositions inpublicsectororganization

Organization: Competent professionalsupport from Administrative Assistants,resultinginanincreasedstandardofperform-anceefficiencyandeffectiveness.

Individual: Trained and qualified profes-sionals with increased capacity to deliverstrongandcompetentadministrativesupport,withtheaddedadvantageofconsiderationforappointmentand/orpromotion.

MINDpayment plan

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Entry Requirements

Administrative Management: Level 2 • Seniorsecretaries/Administrative

professionals• Personswhohavesuccessfullycompleted theCertificateinAdministrativeManage- mentLevel1

Course Location: MINDKingstonCampusDuration: 150hoursDays: Mondays-ThursdaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

Course Location: MINDMandevilleCampusDuration: 150hoursDays: Mondays-ThursdaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

Target Groups

administrative management

MINDpayment plan


• TypesofMethodsofCommunication: MeetingOrganisationalStandards• RecordsandInformationManagement• EthicalPracticesinAdministrative Management• DeliveringHighQualityServiceto Customers• SimulationExercisesthatHighlightthe PrimacyofCustomers• OrganizationalBehaviourandPeople Management• Spreadsheet:OrganisingandPresenting FinancialData

The MIND Administrative Management:Level2courseprovidesadvancedtraininganddevelopment inAdministrativeManagementand ensures the adaptation of internationalstandards and best practices to enableeffectiveperformanceinthemodernoffice.

Organization: Competitive advantage andexcellentperformanceresultswiththesupportofacadreofAdministrativeProfessionalswhoaretrained,qualifiedandequippedtomanageefficientlyandeffectively.

Individual: Trained, qualified professionalwiththeskill,competenceandconfidencetodeliver quality administrative performance;withtheaddedadvantageofconsiderationforappointmentand/orpromotion.

• Graduationfromanaccreditedschoolof secretarialstudiesorsuccessfulcompletion ofCAM1orsuccessfulcompletionof CPSwithinthelastfive(5)years• Fouryearsgeneralofficeexperienceand word-processingcertification

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• PreparingSummariesandBriefsfor MaximumClientImpact• CabinetSubmissions:Impactingthe HighestLevelofGovernance• PublicRelationsandMediaManagement• EffectiveCustomerService• BecomingtheStarPerformerinthe CustomerServiceArea• GovernmentAccountingProcedures• HumanResourceManagement: MaximisingHumanCapital• BusinessandConversationalSpanish• ProjectManagement


Purpose

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Entry Requirements

Key Course Features

Target GroupsSECRETARIAL SERIES - Level 4Executive Secretary 1• Provides secretarial services to Ministers of State and Parliamentary Secretaries, Heads of Departments and other Execu- tivesofsimilarstatus

SECRETARIAL SERIES - Level 5Executive Secretary 2• Provides secretarial services toMinisters, Permanent Secretaries, and other Execu- tiveofsimilarstatus

SECRETARIAL SERIES - Level 6Executive Secretary 3• Provides secretarial services to Governor General,theChiefJustice,theHonourable PrimeMinisterandtheHonourrableDeputy PrimeMinister

Course Location: MINDKingstonCampusDuration: 90hoursDays: Mondays-WednesdaysTime: 9:00a.m.-4:30p.m.

Award: MINDCertificateofAchievement

Executive Administrative Management

The MIND Administrative Management:Level 3 (ExecutiveAdministrative Manage-ment - EAM) course provides advancedtrainingandcontinueddevelopmentofSeniorSecretaries and Administrative Assitantsspecificallyforthepurposeofprovidinghighstandards of administrative managementservicestoMinistersofGovernment,Perma-nentSecretariesandotherSeniorOfficers inthepublic sector,andSeniorExecutivesandHeadsofDepartmentintheprivatesector.

Organization: Effectiveadministrativeman-agementatthehigheststandardandincreasedperformance quality delivered by a cadre oftrained,qualifiedandskilledprofessionals.

Individual: Trained, qualified professionalwith the skill, competence and confidenceto deliver quality administrative manage-mentsupporttoSeniorOfficers/leadersintheorganization.

Successful completion of theAdministrativeManagementLevel2(CAM2).


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Key Course FeaturesMIND Administrative Management: Level 2

Target Groups

Administrative Management: Level 4 • Protocol&BusinessEthics:

AchievingOrganizationalIdeals• MaximizingVisualAppealThrough PublishingSoftware• TheCustomerServiceProfessionaland theInternationalBusinessCommunity• EffectiveStressandTimeManagement• EventPlanning:PreparationandManage- mentofMeetings,Conferences,Travel andotherEvents

NB. Modules will be evaluated through projects as well as through the successful organization and execution of an event

Purpose

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Entry Requirement


Course Location: MINDKingstonCampusDuration: 90hoursDays: Mondays-WednesdaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

Diploma in Administrative Management

The MIND Diploma in AdministrativeManagement course is designed to furtherdeveloptheexpertiseandadvancetheAdmin-istrativeManagementskillsandcompetenciesofAdministrativeprofessionals.

Organization: Reliable, competent andeffectiveadministrativemanagementsupportthat will enable increased standards ofmanagementperformance.

Individual: Trained, qualified professionalwiththeskill,competenceandconfidencetodeliver quality administrative managementsupport,withtheaddedadvantageofqualify-ingfortraininginGeneralManagement.

Successful completion of theAdministrativeManagementLevel3(CAM3).

• Senior Secretaries/Administrative professionals who have successfully completed AdministrativeManagementI,II&III




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Minute Writing Speed Writing

TheMINDSpeedWritingcourseisdesignedto develop the competence and speed ofparticipantsutilizingtheAlphaHandSystemof recording spoken information. It empha-sizesspeed,accuracyandapplicationofgoodwrittencommunicationskills.

• Relevantuseofspeeddevelopmentskills• Reviewofshorthandsystems• AlphaHandSystem i. Dictation ii. SpeedDrills

• AdministrativeandClericalPersonnel• Tertiary-levelstudentsneedingtotake notesduringlectures• Personsneedingtocapturenotes accuratelyandquickly

Organization: Organizations can beconfident that they have resource personswho can capture verbatim information inany forum.The information capturedby theadministrators will be a reliable source ofinstitutionalmemory.

Individual: Trained professionals with theability to write Alpha Hand notes at 100wordsperminute.

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Key Course Features

Key Course Features

Target Group Target Group

Purpose

Course Location: MINDKingstonCampusDuration: 30hoursDays: TuesdaysandWednesdaysTime: 5:30p.m.-8:30p.m.


Course Location: MINDKingstonCampus MINDMandevilleCampusDuration: 12hoursDays: FridaysTime: 9:00a.m.-4:30p.m.


TheMINDMinuteWritingcourseisdesignedtoprovideparticipantswithageneralunder-standing of the underlying principles whentakingminutesand its importance to institu-tionalmemory.

Organization: Organizations can be con-fident that the information captured by theminutetakerisareliablesourceofinstitution-almemory.

Individual: Trained professionals with therequisite shills essential to capture accurateand concise information for organizationaluse.

• WrittenCommunicationintheModern Organization• EssentialElementsofGoodWriting• ArrangementofDetailsinaLogical Sequence• EffectiveProofreadingandEditing• MinuteTakingandPreparation

• AdministrativeandClericalPersonnel• BoardSecretaries


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COMMUNICATION SKILLSCOMMUNICATION SKILLSMIND’s range of communication courses are designed to equip participants with high levels of communication skills and strengthen professional and personal development in the areas of:

Foundation English (for Tertiary Level Students)

Report Writing and Presentation Skills

Public Speaking and Presentation Skills




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Foundation English for Tertiary-Level Students

TheMINDFoundationEnglish forTertiary-LevelStudents(FETS)isdesignedtodevelopparticipants’ abilities to think, organize, andexpressideasclearlyandeffectively,soastobe able to confidently pursue studies at thetertiarylevel.ItalsoprovidespersonswithouttherequisiteCXCpassesintheareatomatric-ulate to theAssociateandBSc.programmesatMIND.

Organization: Increased professionalcapabilities to enablebetterwritten andoralcommunicationandeffectiveapplicationanduseoftheEnglishlanguage,therebycreatingandsustaininganorganisation’sprofessionalimage.

Individual: The components of the pro-gramme afford participants the opportu-nity to revisit and build on fundamentalskills learnt at the secondary level in themechanics of grammer, syntax, writing andresearch skills to enable them to make thetransition to academic writing. It can alsolead topossible advanced studies andquali-fications through the MIND Associatesprogrammes.

Key Course Features

Target Groups

• UsingWordsEffectively• GrammarMechanics• BuildingVocabulary• ReadingCritically• IntroductiontoAcademicWriting• TheWritingProcess• TheResearchProcess• DocumentingSources:APAand otherstyles• RhetoricalModesofWriting

• Personsdesirousofpursuingthe AssociateofScienceDegree programmes,whodonothavethe requiredCXC/GCEpassinEnglish• Personsdesirousofimprovingtheir knowledgeandskillinEnglishandor desirousofsittingtheCXCexaminations

Course Location: MINDKingstonCampusDuration: 45hoursDay MondaysandWednesdaysTime: (5:30p.m.-8:30p.m.)


Course Location: MINDMandevilleCampusDuration: 45hoursDays: MondaysandWednesdaysTime: 5:30p.m.-8:30p.m.


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Report Writing and Presentation Skills

Public Speaking and Presentation Skills

Purpose Purpose

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Benefit

Key Course Features

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Course Location: MINDKingstonCampusDuration: 60HoursDays: Tuesdays&FridaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

Course Location: MINDMandevilleCampusDuration: 60hoursDays: Tuesdays&FridaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofAchievement

Course Location: MINDKingstonCampus MINDMandevilleCampusDuration: 30HoursDays: Tuesdays&ThursdaysTime: 9:00a.m.-4:30p.m.


TheMIND ReportWriting and PresentationSkillscoursewillenableparticipantstoadopta systematic approach towriting,developingandpresenting reports that are clear, logical-ly structured, comprehensive, appealing andengaging.

TheMINDPublicSpeakingandPresentationSkillscourseisdesignedtoenablepersonstodeliver more dynamic and effective oralpresentations that create impact and achieveresults utilizing appropriate tools andtechniques.

Organization: Improved quality ofwrittenreportsanddocumentationleadingtogreaterlevels of accountability, effectiveness andefficiencywithintheorganization.

Individual: Heightenedlevelofprofessionalconfidenceandsatisfactionresultingfromtheabilitytowriteandpresentqualityreportsthatcontributetoorganizationalefficiency.

Organization: A confident, dynamic corpsofprofessionalswiththeskillsandabilitytorepresentthecompanywithdistinction,viathedeliveryofeffectiveoralpresentationstoanyaudienceoneveryoccasion.Individual: A dynamic, capable and confi-dent professional who delivers added valuetotheorganizationviatheabilitytosucceedatpublicspeaking.

• PreparingReportsthatgettheDesired Results• UnderpinningtheReportwithExcellent Research• ReportWriting:PurposeandProcess• MaximizingtheVisualandPersuasive AppealofReports

• Personswhosejobfunctionsinclude reportwritingandpresentation,orpersons interestedinacquiringtheskill.

• PrepareandDeliverWellResearched, Audience-AppropriateSpeeches• DisplayAppropriateDiction,Projection andVoiceModulation• EliminateCommonSpeechErrors• ReceiveInformedCritiqueonSpeeches Delivered• DevelopandUsePresentationPropsand AudioVisualsthatMaintainAudience’s Attention

• Professionalsinboththeprivateandpublic sectorsandotherinterestedpersonsdesirous ofdevelopingand/orstrengtheningeffective PublicSpeakingskills



CUSTOMER SERVICECUSTOMER SERVICEMIND’s suite of Customer Service Courses is aimed at strengthening the development of participants’ competencies in the establishment of customer service e�ciencies and e�ectiveness. These courses underpin the Government of Jamaica’s mission to establish a powerful and dynamic customer service ethos across the public sector.


Customer Service Management




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The MIND Customer Service Excellencecourse isdesignedtoequipparticipantswiththe requisite skills and techniques to delivereffectiveandexceptionalcustomerservice.

Organization: The development of a cadreof outstanding customer service profession-alswiththeskillandcapacitytodeliverhighstandards of customer service and influencea culture of customer service excellencethroughouttheorganization.

Individual: The development of the criticalskills and competencies required to deliverefficientandeffectivecustomerservice.

• CreatingandProjectingaWinning ServiceAttitude• ServiceQualityandCustomerDelight• CreatingaNewPublicServiceCulture: TheRoleoftheServiceProvider• ServiceDimensionsinaCitizens’Charter

Persons desirous of developing their skilland expertise in creating, strengtheningand sustaining a culture of customer serviceexcellencethroughouttheorganization.

Course Location:MINDKingstonCampus MINDMandevilleCampusDuration:24HoursDays: TuesdaysandWednesdays Time: 9:00a.m.–4:30p.m.

Award: MINDCertificateofParticipation

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Persons desirous of developing their skilland expertise in creating, strengthening andsustainingacultureofcustomerserviceexcel-lencethroughouttheorganization.

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Key Course Features

Key Course Features

Target Groups

Course Location: MINDKingstonCampusDuration: 12HoursDays: WednesdaysTime: 9:00a.m.-4:30p.m.


Course Location: MINDMandevilleCampusDuration: 12HoursDays: WednesdaysTime: 9:00a.m.-4:30p.m.


The MIND Customer Service Managementcourse isdesignedtoequipparticipantswiththe requisite skills and expertise to applyeffective customer service managementtechniques.

Organization:The creation and/or strength-ening of a culture of customer serviceexcellence throughout the organization,particularly among the supervisory andmanagement corps, aswell as those personsengagedindirectcustomerservicecontact.

Individual: The development of, and theability to enhanceperformance effectivenesswith the critical skills and competencies torespondeffectivelytocustomerneeds.

• ApplyingthePrinciplesofCustomer ServiceManagement• BuildingandMaintainingaHigh PerformanceTeam• UtilisingtheServiceQualityModelto IdentifyGapsintheOrganization’s ServiceDeliveryProcess

• ApplicationofthethePrinciplesofTrans- formational Leadership to Energize and InspiretheCustomerServiceDeliveryTeam



CUSTOMS REGULATIONSCUSTOMS REGULATIONS

MIND in collaboration with the Jamaica Customs Department o�ers a state-of-the-art Customs Regulations and Documenta-tion course that enables participants to develop the requisite knowledge, skills and competencies to deliver the highest quality service.

The course also e�ectively prepares participants to succeed with their Cutoms Brorkers Licence Examination.

Customs Regulations and Documentation




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The MIND Customs Regulations andDocumentationcourseisdesignedtodeveloptheknowledge,skillsandattitudeofpersonscurrently employed or who wish to beemployed in the areaofCustomsBrokerageprovidingtechnicaladviseonmattersrelatingto the importationandexportationofgoods,orthoseseekingtoenterthecareer.

Organization: Acadreofskilledandcompe-tentprofessionalswhocandeliverandmain-tain efficient and effective service standardsintheareaofCustomsBrokerage.

Individual: Develop and/or strengthenCustoms Brokerage skills as a precursor toadvanced promotion and appointment in theorganization,ortosatisfyoneoftheprimarypre-requisitesforconsiderationforaCustomsBrokersLicence.

• Theminimumentryrequirement includesfourGCEO’LevelorCXC passesattheGeneralProficiencylevel Grades1–111(from1998). ThisshouldincludeEnglishlanguage, mathematicsandaccounts• Matureparticipantscurrentlyworking/ practisinginthefieldwithlesspasseswill alsobeconsidered

• TradeLaws• TariffClassification• CustomsValuation

• Import/ExportFinancingandInvoicing• QuantitativeTechniques&Basic AccountingRecords• BusinessEthics&CustomerService• ComputerApplicationandE-Commerce• CustomsActandRelatedLaws

• CustomsBrokers• FreightForwarders• ShippingAgents• Consolidators/Deconsolidators• CustomsClerks• CargoAgents• Professionalsinrelateddisciplines

Customs Regulations and Documentation

Course Location:MINDKingstonCampusDuration: 240Hours

Day & Time: Tuesday&Wednesdays 2:00p.m.–5:00p.m.

Saturdays 9:00a.m.–12:15p.m.

Award:MINDCertificateofAchievement

Course Location: MontegoBayLocation

Duration: 240HoursDay & Time: Tuesday&Wednesdays 2:00p.m.–5:00p.m.

Saturdays 9:00a.m.–4:30p.m.

Award:MINDCertificateofAchievement

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ENVIRONMENTAL MANAGEMENTENVIRONMENTAL MANAGEMENT

MIND’s focus on sustainable development responds to the strategic direction by the Government of Jamaica’s (GOJ) for the develop-ment and establishment of “Holistic Governance: Sustainable Development Action” programme across the public sector.

The Environmental Stewardship course provides an overview of environmental issues and raise awareness on the crucial impor-tance of integrating environmental and development issues into government and non-government operations. Organisational leaders will be empowered to respond to challenges and develop strategies that support greater compliance with environmental regulations towards sustainable development.

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PurposeThe MIND Environmental Managementcourseisdesignedtorespondtotheurgentandcriticalneedforleadersinpublic,privateandothersectorstoundertakeandplayaleadroleas Environmental Stewards in the strategicmissionofcreatingandsustainingaresponsi-bleandsociallyresponsiveprogrammeinthecareandmanagementoftheenvironment.

This course is aligned to the Government of Jamaica’s National Sustainable Develop- ment Framework - Vision 2020 – which is an initiative spearheaded by the Cabinet Office and comes within the context of continued efforts at the national and international levels to promote effective mechanisms for achieving sustainable development goals. The content is also aligned with the Jamaica National Environmental Action Plan (JaNEAP) 2006-2009 which is managed by the National Environmental and Planning Agency (NEPA).

Environmental Stewardship

Benefits

Key Course Features

Target Groups

Organization: The development of a trans-formed, environmentally conscious, sociallyresponsive organization resulting in adynamicmixofbenefitsincluding,expansionof environmental and community benefits;improvement in relationshipswith Resourceand Regulatory Agencies; facilitation ofpermit approval and project review; costsavings in relation to project developmentand mitigation; improvements in projectquality; effective management of environ-mentalassetsandliabilities.

Individual: Amember of the cadre of pro-fessionalsandsocialleaderswhoaresociallyconscious andwhouse their knowledge andskillstolead,guideandimplementeffectiveenvironmentalprogrammesintheirorganiza-tionsand/orcommunities.

• FundamentalsofEnvironmentalSteward- shipandResourceConservation• Manage/MinimisePollutioninthe Workplace• TheEnvironmentandtheProcurement ofGoodsandServices• PlanningandConductingEnvironmental Audits• EfficientandEffectiveEnergy Conservation

• Publicandprivatesectorleaders,NGO leaders• Professionalswhoareresponsiblefor developing,implementing,monitoring andsustainingeffectiveenvironmental managementsystemsandprogrammes• Consumerandenvironmentalinterestgroups

Course Location: MINDKingstonCampusDuration: 60HoursDays: Tuesdays&FridaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofParticipation

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ETHICS and GOOD GOVERNANCEETHICS and GOOD GOVERNANCE

MIND’s suite of Ethics and Good Governance courses are aimed at enabling participants to develop a thorough understand-ing of e�ective corporate governance, the core principles of ethical conduct and the scope of activities in which public sector employees are allowed to engage.

Effective Corporate Governance

Ethics in Business and Governance

Governance Through Consultation




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Purpose

Benefits

TheMIND Effective Corporate Governancecourse is designed to enable participants toeffectivelylead,guideandmanagetheprocessof establishing and maintaining high ethicalstandards and behaviours throughout theorganization,toensuregoodgovernance.

Organization: The establishment andsustained cultivation of best practices incorporate governance, led by a corps ofqualityprofessionalswiththeattitude,knowl-edge,skillandcompetencetoeffectivelyleadandmanagetheprocess.

Individual: Professional empowerment andthevalue-addedadvantageofpossessing theknowledge and skill to effectively managethe process of establishing and maintainingeffectivecorporategovernancethroughouttheorganization.

Effective Corporate Governance

Key Course Features

Target Groups

• RegulatoryandLegalRequirements GoverningtheEntity• ChecksandBalancesbetween Shareholders/Owners,Directorsand ProfessionalManagers• AppropriateAuditMechanismsto MonitorthePerformanceofManagement• EthicalIssuesofRelevancetothePublic Sector(CorruptionPrevention,Money Laundering,AccesstoInformationAct etc.)• EmergingInternationalTrendsinEthics inPublicSectorEnvironments• ThePrinciplesofEthicalConductfor PublicSectorEmployeesandthe ConsequencesforUnethicalPractices• TheWhistleBlowerLegislation

• PublicSectorandNGOBoardMembers• SeniorPublicSectorOfficers• LegalCounsel• CompanySecretaries• InternalAuditors• SeniorManagement• ManagementandFinancialConsultants andAnalysts• Allpersonsconcernedwiththeefficient andethicalconductofpublicsector organizations

Course Location: MINDKingstonCampusDuration: 60HoursDays: FridaysandSaturdaysTime: 9:00a.m.-4:30p.m.Award: MINDCertificateofParticipation

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Ethics in Business & Governance

Purpose

Target Groups

Benefit

Key Course Features

The MIND Ethics in Business and Gov-ernance course is designed to develop andestablish an ethical ethos and a culture ofgood governance throughout the publicsectorviathereviewandanalysisofrelevantethical issues, international trends in ethicsin public sector environments; and in theprocess, develop and/or strengthen, therequisite skillsandcompetencies required toestablishandmaintainhighethicalstandards.

• Publicsectorprofessionals• Privatesectorandotherprofessionals whointeractcloselywithpublicsector organizations

Organization: Astrongcadreofpublicsectorprofessionals with the character, attitude,knowledge,skillandcompetencetolead,guideandmanage the process of establishing andmaintaining ethical standards throughout theorganization.

Individual: Professional empowerment andthevalue-addedadvantageofpossessing theknowledgeandskilltoeffectivelylead,guideandmanage the process of establishing andmaintaining ethical standards throughout theorganization.

• ThePhilosophicalFoundationsofEthical Practices• TheValueofEthicalPracticeswithinthe PublicSector• AnalysisofContemporaryInternational TrendsinEthicalManagementand PracticesinPublicSectorEnvironments• ExaminationoftheConfidentialFinancial DisclosureReport(OGEFORM450)• PublicSectorRegulationsGoverningthe TypeandScopeofActivitiesforPublic SectorEmployees• ThePublicSectorandtheCorruption PreventionAct

Course Location:MINDKingstonCampusDuration: 12Hours Days WednesdaysTime: 2:00p.m.–5:00p.m.

Award:MINDCertificateofParticipation




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Governance ThroughConsultation

TheMINDGovernancethroughConsultationcourse is designed to develop the skillsand competencies of Senior Managers toeffectivelymanage the facilitationofqualityconsultation among departments, divisionsandunitswithinthepublicsector.

• AComprehensiveGuidetoEffective Consultation• PrinciplesandPhilosophiesthatGuide theConsultationProcess• Planning,ExecutionandMonitoringof theConsultationProcess• AbidingbytheRulesoftheConsultation Code• ReportingRequirementsforConsultation

• SeniorPublicSectorandNGOProfession- alswithresponsibilityforthedevelopment, revisionandevaluationofPolicies, ProgrammesandPlans

Organization:Acadreofprofessionalswhoare knowledgeable and competent to effec-tivelymanage theprocess of consultation toachievegoodgovernance.

Individual: Professional empowerment andthe value-added advantage of possessingtheknowledgeand skill tomanageeffectiveconsultation and enable the organization toablydemonstrategoodgovernance.

Purpose

Key Course Features

Target Groups

Benefit

Course Location: MINDKingstonCampusDuration: 30HoursDays: Mondays-FridaysTime: 9:00a.m.-4:30p.m.Award: CertificateofParticipationjointly issuedbyMIND,CabinetOffice andtheSocialDevelopment Commission



FINANCE and ACCOUNTSMIND’s range of �nance, accounting and auditing courses include some that are primarily intended for building capacity within the public sector. The dynamic list of training and development solutions in the �eld includes an Associate Degree in Accounting:a post-graduate programme in Tax Audit and Revenue Administration and the Associate of Chartered Accountants training.

Government Accounting Level 1: Modules 1 – 5

Government Accounting Level 2: Modules 1 – 5

Government Accounting Level 3

Associate of Science Degree: Accounting

Budget Preparation and Management

Receivables Management

Audit Techniques Level 1: Module 1 – 5

Finance for Non-Financial Managers

FINANCE and ACCOUNTS




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Government Accounting Level 1 (Modules 1 - 5)

Purpose

Benefit

Target Groups

Key Course Features

The MIND Government Accounting Level1 course is designed to enable participantsworkinginthefieldofFinanceandAccountsin government ministries, departments andagencies, to better understand and complywith the laws, regulations and instructionsrelating to accounting for public funds; andapplyeffectivemanagementresponsestothecritical need for accountability, transparencyandprobitywithinthepublicsector.

Organization: Achieve greater levels ofefficiency and effectiveness in the manage-ment of government finance and accounts,withateamofprofessionalswhounderstandthepurposeandstructureofgovernmentanditsfinancialoperatingsystems,areknowledge-able about the fundamentals of governmentaccountingprinciples,revenuecollectionandexpenditureprocesses,andtheeffectiveutili-zationofgovernment’sfinancialmanagementinformationsystem.

Individual: Demonstration of increasedprofessional competence and performanceeffectiveness in the management of gov-ernment finance and accounts and enablestrategic positioning for consideration forappointmentandpromotionwithinexistingorotherpublicsectordepartments.

• Accounting personnel employed in, or desirous of being employed to the public sector.

• Understand - Purposeofgovernmentandvarious armsofgovernment - Criticalinstitutionsinvolvedin governmentfinancialmanagement - Legalframeworkforgovernment financialoperations - Revenueandexpenditureestimates andtheirstructures - Governmentbudgetcycle - Processingtransactions - CashAccountingvs.Accrual - Keyconcepts,thenatureandscope ofaccounting - AccountingpracticesinPublic Sectorvs.thePrivateSector

• Prepare - Appropriationaccounts - Controlaccounts - TradingandProfitandLossAccounts - PostGeneralLedgerentries - Endofyearsurrenderentries - Monthlyfinancialstatements - Salaries,bankreconciliationsand voucherpreparation - Financialcodesfortheanalysisof financialperformance

• Maintain - Memorandumregistersandcarry outcashieringfunctions - Accuraterecordsofreceiptsand paymentscashbooks

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Course Location:MINDKingstonCampusDuration:30hoursDays: Monday–MondayTime: 9:00a.m.–4:30p.m.

Award: AMINDCertificateofAchieve-mentwillbeawardedonsuccessfulcomple-tionofLevel1:Modules1–5.

Course Location: MINDMandevilleCampusDuration:30hoursDays: Monday–MondayTime: 9:00a.m.–4:30p.m.

Award: AMINDCertificateofAchievementwillbeawardedonsuccessfulcompletionofLevel1:Modules1–5

Course Location:MINDKingstonCampusDuration:30hoursDays: Monday–MondayTime: 9:00a.m.–4:30p.m.

Award: AMINDCertificateofAchieve-mentwillbeawardedonsuccessfulcomple-tionofLevel1:Modules1–5.



Course Location: MINDKingstonCampusDuration:30hoursDays: Monday–MondayTime: 9:00a.m.–4:30p.m.

Award: AMINDCertificateofAchieve-mentwillbeawardedonsuccessfulcomple-tionofLevel1:Modules1–5







Government Accounting Level 1 - Module 1



MIND Government Accounting Level 1 - Module 5





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Government Accounting Level 2 (Modules 1 - 5)

Purpose

Benefit

Target Groups

The MIND Government Accounting Level2 course is a continuation fromGovernmentAccounting Level 1 and is designed to ad-vancetheskillsandcompetenciesofpersonsworkingintheareaofFinanceandAccountsin government ministries, departments andAgencies, as well as provide the requisitetrainingpreparationfortheappointmentofac-countingofficers tomore seniorpositions inthepublicsector.

Organization: The delivery of a higherstandardoffinanceandaccountingservicequality by a more knowledgeable andinformed team of professionals whopossess a keen and advanced level ofunderstanding of public sector account-ing and auditing procedures, governmentfinancialinformationmanagementsystemsandinternationalaccountingstandardsandbestpractices.

Individual: Demonstration of increasedprofessionalcompetenceandperformanceeffectiveness in the management ofgovernment finance and accounts andenable strategic positioning for consid-eration forappointmentandpromotion tosenior financial management positionswithin existing or other public sectordepartments.

• Persons who have completed the five (5) modulesortheirequivalentinGovernment AccountingLevel1

• Recogniseandunderstand:Time: - Variousaspectsofthefinancialand accountinglegalframework - Acts,regulationsandinstructionsthat guidepublicofficers - Theimportanceandusefulnessofthe MinistryofFinanceandthePublic Servicereports• Identifyandapplyaccountingstandards• Carryoutfinancialanalysisusingratioetc.• Applyfinancialanalysistogovernment cashaccounting• Applyfinancialanalysistoaccrue accounting• Preparefinancialanalysisreports• Distinguishbetweenfiscalpolicyand monetarypolicy• Describethemacro-economicindicators inJamaica• AnalyseGovernmentofJamaicabudget outturn• Analysethecurrentbudget• Defineandidentifythevariouslevelsof cashmanagement• Defineandrecognizethescopeof managementaccounting• Costclassificationandbehaviours• Accountforoverheads• Carryoutcostvolumeprofitanalysis• Identifyandapplystockvaluation methods• Performchequereprintingexercises• Establishuser/securityclasslinks• Inputbankrecordandeffectbank reconciliationinthefinancialmanagement informationsystem

Key Course Features

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Government Accounting Level 3

TheMINDGovernmentAccountingLevel3course is designed to provide further expo-sure to the functionalities of the computer-izedaccountsenvironmentandtodevelopanappreciation of the impact of technology indelivering effective and efficient accountingservices.

Organization: Managers and Supervisorswill develop an appreciation for anddemonstrate effectively the use of technol-ogy in achieving organization accountingmanagementefficiencies.

Individual: Develop and demonstrateadvanced levels of awareness of the impactof technology in responding effectively tothechallengesofaccountingmanagement inlargeandsmallorganizations.

Purpose

Benefit

Course Location: MINDKingstonCampusDuration: 30hoursDays: Monday–MondayTime: 9:00a.m.–4:30p.m.


















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Organization:Acadreofconfident,qualified,knowledgeable and skilled finance andaccounting professionals with the ability todeliver effective performance outcomes aswellasunderstandtheroleofbeingastrategicmemberof theorganization’s team,workingwithnon-accountingprofessionalsinthedeci-sionmakingprocess.

Individual: Professional empowermentwiththe skill and expertise to identify and applyacceptedaccountingprinciplesinfinancialandreportingfunctionswithintheorganizationandgain competitive advantage of considerationforappointmentand/orpromotion,aswelltheopportunitytopursueafulldegreeprogrammeinaccountsandfinance.

Benefit

Government Accounting Level 3 (cont’d)

Key Course Features

Target Groups

• Managementissuesrelatingtothe computerdrivenaccountsdepartment• Factorsinvolvedintheacquisitionof computersandcomputerizedsystems• Assessment,developmentanddeployment ofappropriate,capableandcompetent humanresourcesrequiredtoensure accountingmanagementefficiencies• Utilizationofappropriatetechnologyto benefitorganizationalcommunication, workflow,timelyprocessingofdataand reportpreparation• Identificationofrelevantcomputer applicationsoftwarefororganizingand managingkeyfunctionsofaccounting management• Effectiveutilizationofcomputer technologytoimproveorganizational competitiveness

• Personswhohavesuccessfullycompleted theGovernmentAccountingtraining modulesuptoLevel2,Module5• Supervisor/Managersinthepublicand privatesectorwithresponsibilityfor accountingmanagement

Associate of Science Degree in Accounting

Purpose

Entry Requirements

Key Course Features

The MIND Associate of Science Degreein Accounting programme is designed todevelopandadvancetheknowledge,skillandprofessionalabilityofpersonscurrentlywork-inginthefieldofaccounting.

• FiveCXCpassesatGeneralProficiency LevelGrades1–111orGCEO’Levels. PassesinCXCorGCEO’Levelsubjects mustincludeEnglishlanguage, mathematicsoraccounts (N.B.Pass in MIND’s remedial math or other non-CXC General Proficiency and GCE O’Level examinations may be considered and accepted)


Award 2: AMINDDiplomawillbe awardedforsuccessful completionofGovernment AccountingofLevel3

• FinancialAccountingandBook-keeping Processes• TechnologyasaManagementtool• ProjectManagement


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Benefit

Key Course Features

Target Groups

Associate of Science Degree in Accounting (cont’d)

Key Course Features

Target Groups

• PreparationandProductionofFinancial andManagementReports• FinancialReportswithintheLegaland ProfessionalFramework• BasicMathematicalConceptsand TechniquesemployedinBusiness, EconomicsandtheSocialSciences• EthicalconsiderationsandPersonal Effectiveness• AccountingInformationforManagement PlanningandControl• ContractLawrelevanttoAccounting andManagement• TheoryofTaxationandtheAttributesof anEffectiveTaxSystem

• Professionalsworkinginthefieldof AccountsandFinancialManagementand requiringfurtherdevelopmentand/or qualification• Allpersonsdesirousofadvancedtraining, developmentandqualificationforemploy- mentand/orpromotioninthefieldof FinancialManagementandAccounting

Budget Preparation & Management

PurposeTheMINDBudgetPreparationandManage-mentcourseisdesignedtosatisfytheneedtoknow,understandandeffectivelymanagethepreparationandadministrationofbudgetsfororganizations.Itwillalsoguidepolicymakerson the feasibility anddesirabilityof specificbudgetproposalsfromamacroeconomicoramicroeconomicperspective.

Organization: Officers equipped with therequisite skills to manage the process offinancialplanningandprogrammebudgetingtodeliverimprovedperformanceoutcomesinbudgetpreparationandadministration.

Individual:Equippedwiththerequisiteskillstoaccomplishbudgetpreparationandbudgetmanagementefficientlyandeffectively.

• Strategicmanagementtoolsindeveloping budgetsandproducingcashflowstatements• Settinggoals,objectives,delivery strategiesandperformancetargets• Hands-onexperienceinbudgetpreparation• Understandingthescopeandvalueof budgetadministration• Examinethetechnicalprocessesused inbudgeting

• BudgetOfficers/Bursars• ProgrammeManagers• Accountants• Personsinterestedinbudgetpreparation andmanagement

Course Location: MINDKingstonCampusDuration: 945hours 7Semesters:2years&6monthsDays: ThursdaysTime: 9:00a.m.–8:30p.m.Course Location: MINDMandevilleCampusDuration:945hours 7Semesters:2years&6monthsDays: ThursdaysTime: 9:00a.m.–8:30p.m.

Award: MINDAssociateofScienceDegree [Accredited by the University Council of Jamaica]

Course Location: MINDKingstonCampusDuration: 18HoursDays: Monday–WednesdayTime: 9:00a.m.–4:30p.m.

Award: MIND CertificateofParticipation




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Key Course Features

Receivables Management

Purpose

Benefits

Key Course Features

Key Course Features

TheMINDReceivablesManagement courseisdesigned toprovide individualswith ideasand effective techniques to assist in collect-ingwhatisowedfromcustomersandclientswithoutimpactingnegativelyonthebusinessrelationship.

Organization: An efficient and effectivecorporate receivables management pro-gramme,supportedbyawell-trained,highly-skilleddebtcollectionteam.

Individual: Achieve higher standards ofperformance outcome and increased jobsatisfaction, enabled by the improved skills,techniques and professional attitude andaptitudefordebtcollectionmanagement.

• Preparingappropriatelettersofrequest forpayment• Monitoringaccountseffectively• Reducingand/orpreventingdelinquency• Strategisingtimelycollectionofreceivables• Preparingappropriatereceivablesreportto guideeffectivemanagementdecisions

• Creditadministrators• Debtcollectors• Managersandsupervisorsinvolvedinthe administrationofcredit

Audit Techniques Level 1: Modules 1 – 5

PurposeTheMINDAuditTechniquesLevel1courseisdesignedtoadvance theknowledge,skillsand attitude of auditing professionals in thepublicsector,inordertoachievemoreeffec-tiveperformanceoutcomes.

Organization: A cadre of highly trainedand skilled auditing professionals with therequisite knowledge and skill to developand manage efficient and effective auditingsystems.

Individual:Professionalempowermentwiththerequisiteknowledgeandskilltoeffective-lyperformauditingfunctionsinpublicsectororganizations; and the competitive profes-sionaladvantageofconsiderationforappoint-mentand/orpromotion.

• Knowledgeoftheinternalauditfunction• InternalandExternalAudits• Professionalpracticesdevelopedbythe InstituteofInternalAuditors• CodeofEthics,AuditStandardsandAudit Guidelines• RegulatoryBodiesandAuditStandards• AuditandtheBusinessEnvironment• AuditToolsandTechniques• PreparationofAuditWork-Papers• ExtractingandAnalysingData• AuditSoftwareTools• AuditField-work• AuditPresentationFormats• TechniquesforAuditingFinancial Statements• TheNatureandCharacterofFraud• FraudPrevention,DeterrentandDetection Techniques• InterviewingandInterrogationTechniques

Course Location:MINDKingstonCampusDuration: 12hoursDays: Tuesday–WednesdayTime: 9:00a.m.–4:30p.m.



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Audit Techniques Level 1: Modules 1 – 5 (cont’d)

Finance for Non-Financial Managers

Target Groups Purpose

Benefit

Key Course Features

Target Groups

The MIND Finance for Non-FinancialManagers course is designed to enable non-financialmanagerstodevelopanappreciationforthefinancialimplicationsofmanagementdecisions, heighten the awareness andapplication of sound financial managementprinciples, enhance the individual’s decisionmaking skills and understand the budgetingprocessandforecastingtechniques.

Organization: A cadre of well-roundedprofessionalswiththerequisitelevelofskillsand abilities to enable critical thinking andinformed analysis to guide sound financialmanagementdecisions.

Individual: Ability to interpret financialreports, monitor the organization’s financialactivities, and participate more effectivelyin financial management discussions anddecisions. It also enables the advancestudy and training in the field of GeneralManagement.

• Analyseandinterpretfinancialinformation• Distinguishandrecognizethecontentsof financialstatements• Recognizevariouscostingtechniques applicabletoorganizationsandtheir operations• Utilizethebudgetandcostrecovery techniquesasmanagementtools• Recognizethedifferencesbetween governmentandcommercialaccounting

• Seniorandmid-levelnon-financialmanagers• Personsdesirousofdevelopinghigherlevels offinancialmanagementskills

Course Location: MINDKingstonCampusDuration:30hoursDays: Monday–FridayTime: 9:00a.m.–4:30p.m.Award: MINDCertificateofAchievement






Auditing Techniques:Level 1 - Module 2





• Internalandexternalauditorswithinpublicsectororganizations• Personsperformingauditingfunctions withoutformalaudittrainingand/or certification• Personswhoaredesirousofstudyingand workingintheauditfield


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HUMAN RESOURCEMANAGEMENTHUMAN RESOURCEMANAGEMENTMIND’s Human Resource Management courses are designed to provide current and aspiring Human Resource practitioners with advanced knowledge and expertise to enable them to achieve organizational performance success and personal, individual and team professional satisfaction.

Training Needs Analysis

Training Impact Evaluation

Associate of Science Degree: Human Resource Management

Post Graduate Diploma: Human Resource Management

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Training Needs Analysis (TNA)

TheMIND Training NeedsAnalysis (TNA)courseisdesignedtoequipprofessionalswiththe requisite skills to effectively analyse thetrainingneedsoftheorganization.

• AnalysisoftheTrainingCycle• ScopeandFocusofTrainingNeedsAnalysis• UnderstandingtheProcessofTraining NeedsAnalysisatallLevelsofthe Organization• EffectiveDataCollectionandAnalysisand PresentationofFindings• TrackingandAnalysisoftheImpactof TrainingontheOrganization

• HumanResourceManagers• TrainingManagers• Otherpersonswithresponsibilityforthe traininganddevelopmentofemployees

Organization: Equipped Human ResourceManagementprofessionalswiththeabilitytoeffectively determine and evaluate trainingneeds and add value to the organization’sinvestmentintraining.

Individual: The professional ability andadvantageofaddingvaluetotheorganizationwiththeabilitytoeffectivelydeterminetrainingneeds, and make sound decisions that willpositivelyimpacttheorganization.

Purpose

Key Course Features


Course Location: MINDKigstonCampus MINDMandevilleCampusDuration: 12hoursDays: Tuesdays&WednesdaysTime: 9:30a.m.–4:30p.m.Award: MINDCertificateofParticipation

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Training Impact Evaluation (TIE)

Associate of Science Degree Human Resource Management

Purpose

Benefit

Key Course Features

Target Groups

Purpose

Benefit

Entry Requirements

Key Course Features

TheMINDTrainingImpactEvaluation(TIE)course isdesignedtoenableprofessionals toutilize appropriate techniques to effectivelymeasuretheimpactoftrainingontheorgani-zation.

Organization: An empowered HumanResource Management team equipped withthe knowledge, skill and expertise to effec-tively determine trainingneeds and evaluateits impact on the organization’s growth anddevelopment.

Individual: The professional ability andadvantage of adding value to the organiza-tionvia theapplicationof effectiveTrainingImpactEvaluationtechniques.

• ImportanceofEvaluatingTraining• ConductingaCostBenefitAnalysis• Designandadministeratrainingimpact evaluationinstrument.• AnalysisofFindingsandReport Generation

• HumanResourceManagers• TrainingManagers• Otherpersonswithresponsibilityfor thetraininganddevelopmentofan organization’sprofessionals

The MIND Associate of Science DegreeHuman Resource Management programmeis designed to provide current and aspiringHuman Resource professionals withadvancedknowledgeandexpertise toenablethemtomanagepeopleeffectivelyandintheprocess, achieve organizational performancesuccessandindividualandteamprofessionalsatisfaction.

Organization: Increased standards ofefficiency and effectiveness in themanagementofhumanresources,resultingingreater levels of performance success,personal and professional satisfaction andharmonythroughouttheorganization.

Individual: Increased competency inHumanResourceManagement,efficiencyandeffectivenesswhich result in the satisfactionof achieving more successful performanceoutcomes throughout the organization; and/orenablefurthertertiaryunder-graduatelevelstudyinthediscipline.

• FiveCXCpassesattheGeneralProficiency LevelGrades1–111orfiveGCEO’Level passes.Passes inCXCandGCEO’Level examinations must include English Lan- guageandMathematicsorAccounts

N.B. Other non-CXC General Proficiency and GCE O’Level examinations may be consid-ered and accepted

• PrinciplesandFunctionsofHuman ResourceManagementandOrganizational BehaviourforHumanResource Practitioners• UsingtheComputerasaManagementTool

Course Location: MINDKigstonCampus MINDMandevilleCampusDuration:6hoursDays: Wednesday–ThursdayTime: 9:00a.m.–4:30p.m.Award: MINDCertificateofParticipation




Associate of Science Degree Human Resource Management

Key Course Features

Target Groups

• HumanResourcePlanning,JobDesign, Recruitment,StaffSelectionand PerformanceManagement• IndustrialRelationsHarmonyatthe Workplace• PersonalEffectiveness• ProjectManagement

• Practitioners and other interested persons seeking further development, advanced study and/or qualification in the area of HumanResourceManagement

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Course Location:MINDKingstonCampusDuration:945hours 7Semesters:2years&6monthsDays & Time: Thisprogrammeisofferedtwo(2)weekdays5:30p.m.–8:30p.m.andalternateSaturdays9:00a.m.–4:30p.m.

Award: MINDAssociateScienceDegree HumanResouceManagement [Accredited by the University Council of Jamaica]

Course Location: MINDMandevilleCampusDuration:945hours 7Semesters:2years&6monthsDays & Time: Thisprogrammeisofferedtwo(2)weekdays5:30p.m.–8:30p.m.andalternateSaturdays9:00a.m.–4:30p.m.

Award: MINDAssociateDegree [Accredited by the University Council of Jamaica]


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human resourCe management

Course Location: MINDKingstonCampusDuration: 480hoursDays and Time:Thisprogrammeisofferedtwo(2)weekdays5:30p.m.–8:30p.m.andalternateSaturdays9:00a.m.–4:30p.m. Award: MINDPostGraduateDiploma [Accredited by the University Council of Jamaica]

Course Locations:MINDMandevilleCampusDuration: 480hoursDays and Time:Thisprogrammeisofferedtwo(2)weekdays5:30p.m.–8:30p.m.andalternateSaturdays9:00a.m.–4:30p.m. Award: MINDPostGraduateDiploma [Accredited by the University Council of Jamaica]

Purpose

Benefit

Entry Requirements

Key Course Features

Target Groups

TheMIND Post–Graduate Diploma HumanResource Management programme isdesigned to equip participants with cuttingedgeHumanResourceManagementskillsaswell as a heightened level of understandingand competence, to lead and guide HumanResource Management strategically andeffectivelywithintheorganization.

Organization: The delivery of moresuccessful performance outcomes through-out the organization with the applicationof strategic and effective Human ResourceManagementexpertise.

Individual: Professionally empowered withtheknowledge and skills to enable efficient,effective and strategic Human ResourceManagement.

• Minimum,Bachelor’sdegreeor equivalentfromanaccreditedtertiary- levelinstitution• Experienceinmiddleorsenior managementwouldbeadvantageous

• PersonalEffectiveness• HumanResourceManagement (Functions,StrategiesandChallenges)• StaffingOrganizations• EmployeeLearningandDevelopment• CompensationandBenefitsAdministration• EmployeeandLabourRelations

• Practitionersandotherinterestedpersons seekingfurtherdevelopment,advanced studyand/orqualificationintheareaof HumanResourceManagement

Post-Graduate Diploma Human Resource Management




Train – the – Trainer

Purpose

Benefit

Key Course Features

Target Groups

MIND Train-the-Trainer course is designedfor new and existing trainers. It providesthem with practical applications essentialfor CompetencyBasedTraining, reinforcingtechniques/methodologies necessary to trainadultlearners.

Organization:Acadreofprofessionalswithknowledge on how to provide up-to-datetraining techniques/methodologies that canbe implemented immediately in any trainingenvironment.

Individual:Certificationasatrainerwiththeup-to-date competences and skills to delivertraininginterventiontoadultlearners.

Training-the-Trainers has three components:• TheLearningandFacilitatingProcess/ Cycle• ManagingtheLearningEnvironment• PlanningTraining/LearningProgrammes andProduct• TrainingDesign,DeliveryandAssessment• PresentationSkillsandTechniques• EvaluatingtheEffectivenessofaTraining Programme

• Practitioners and other interested persons seeking further development, advanced study and/or qualification in the area of HumanResourceManagement

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Course Location: MINDKingstonCampusDuration:30hoursDays: Monday–FridayTime: 9:30a.m.–4:30p.m.





MIND in partnership with the Jamaica Civil Service Association (JCSA) presents the ground breaking and dynamic Industrial Relations course that advances the principles of e�ective Industrail Relations practices to promote and sustain national growth and development through the public and private sectors.

MIND and the JCSA Professional certi�cate in Industrial Relations course provides existing and allied Industrial Relations Practitioners as well as other interested persons with the knowledge skills and techniques to develop and establish best practices in Industrial Relations.

Professional Certificate in Industrial Relations [PCIR]

INDUSTRIAL RELATIONS INDUSTRIAL RELATIONS




induSTrial relaTionSTraining for Public Service Excellence


INFORMATIONand COMMUNICATION TECHNOLOGY

INFORMATIONand COMMUNICATION TECHNOLOGYMIND’s Microsoft O�ce training is aimed primarily at strengthening and/or developing skills and competencies in the utilization and management of application software to underpin administrative e�ciencies and e�ectiveness.

Microsoft Office Application Level 1


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MIND/JCSA ProfessionalCertificate in Industrial

Relations [PCIR]

Purpose

Benefit

Entry Requirements

TheMIND/JCSA Professional Certificate inIndustrialRelations(PCIR)courseisdesignedto support the development of a core ofprofessional Industrial Relations Officerswith the requisite Industrial Relations (IR)skill set to revolutionalise the field. TheProfessional Certificate further providespractical insights and actual examples ofmanaging industrial relations issuesdrawingon the vast experienceof Jamaica’strade unions, employers in labour relationsmatters and through the MIND’s academicexpertise.

Organization: A cadre of professionals thatwill assist organizations in preventing orresolving industrial disputes. Organizationswillhavepersonnelwiththerequisitetoolsforfostering a healthy industrial climate withintheorganization.

Individual: Professionally empowered withtherequisiteIRskillsettotransformthefieldwithinthepublicsector.

• Atleastfive(5)yearsworkexperience• Diplomafromarecognizedtertiary-level institution [Applicants may be subjected to an interview if they do not possess a Diploma and/or requisite work experience]

• IntroductiontothePracticeofIndustrial Relations• ManagingPeople,Conflictand Communication• IndustrialRelationsandtheLegal Framework• ManagingSystems,ProcessesandBenefits• CompetitiveIndustrialRelations• PracticalAspectsofIndustrialRelations

• PublicSectorProfessionals• MembersoftheJamaicaCivilService Association(JCSA)• Uniondelegatesandpersonswithinterest inIndustrialRelationsandHuman ResourceManagement• Non-PublicServiceProfessionals (conditions apply)

Key Course Features

Target Groups

Course Location: MINDKingstonCampusDuration:108hoursDays: MondayandWednesdaysTime: 5:30p.m.–8:30p.m.


MINDpayment plan


induSTrial relaTionS



INFORMATIONand COMMUNICATION TECHNOLOGY

INFORMATIONand COMMUNICATION TECHNOLOGYMIND’s Microsoft O�ce training is aimed primarily at strengthening and/or developing skills and competencies in the utilization and management of application software to underpin administrative e�ciencies and e�ectiveness.






informaTion Technology

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Purpose

Benefit

The MIND Microsoft Office ApplicationLevel 1 course is designed to assistparticipants with the development of basiccomputer skills, including the introductionto Microsoft Office Applications, to enablepersons to manage administrative functionseffectivelyusingcomputertechnology.

Organization: Ateamofprofessionals,atalllevels of the organization, who possess therequisite Information Technology skills tomanage tasks with greater efficiency andeffectiveness.

Individual: The transformation into aconfident and effective professional whopossesstherequisiteInformationTechnologyknowledgeandskilltoutilizethecomputerforgreaterpersonalandmanagementadvantage.

Key Course Features

Target Groups

• Knowingandunderstandingthecomputer• Knowingandunderstandinghowtouse andcareforthecomputer• CreatingandeditingMicrosoftWord document• Accessingtheinternet• Sendingandreceivinge-mail• Viewingandprintingdocuments• Editingtexts

• Persons with little or no knowledge of, or exposure to the use of computers and basicMicrosoftOfficeApplications

Microsoft Office Application Level (MS Word) Course Location: MINDKingstonCampus

Duration:18Hours Day: TuesdaysandWednesdaysTime: 5:30p.m.–8:30p.m.


Course Location:MINDMandevilleCampusDuration:18HoursDay: TuesdaysandWednesdaysTime: 5:30p.m.–8:30p.m.


MINDpayment plan


informaTion Technology


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Purpose

Benefit

Key Course Features

Target Groups

The MIND Microsoft Office ApplicationLevel2courseisdesignedtoprovidepartici-pantswithadvanced trainingandexposure toMicrosoftOfficeApplicationskills,aimedatincreasing the proficiency levels of profes-sionals who use Microsoft Office Applica-tions.

Organization: Greater efficiency and effec-tiveness in organizational communication,the timelyandprofessionalproductionofalldocuments including Reports, Power-pointpresentationsandExcelSpreadsheets.

Individual: Increased levels of confidenceand ability to utilize Microsoft OfficeApplications to enhance productivity andprofessionaleffectiveness.

• MicrosoftWordadvancedfeatures• Spreadsheetmanipulation• PowerPointpresentations• Slide-showpresentations

• Personswhohavealreadymasteredthe basicsinMicrosoftOfficeApplication

Microsoft Office ApplicationLevel 2 (MS PowerPoint & MS Excel)

Course Location:MINDKingstonCampusDuration:21HoursDay: TuesdaysandWednesdaysTime: 5:30p.m.–8:30p.m.Award: MINDCertificateofAchievement

Course Location:MINDMandevilleCampusDuration: 21HoursDay: TuesdaysandWednesdaysTime: 5:30p.m.–8:30p.m.Award: MINDCertificateofAchievement



MANAGEMENTMANAGEMENT

MIND is committed to the process of building capacity within the public and private sector particularly in the areas of leader-ship and management to result in e�ective performance and impact.

MIND’s Leadership and Management programmes and courses are designed to allow participants to strengthen and/or develop the requisite skills, attitudes and approaches to e�ectively lead, manage and inspire excellence.

Strategic and Corporate Planning

Associate of Science Degree Management Studies ONLINE

Post-Graduate Diploma General Management Programme





managemenTStrategic and

Corporate Planning

This course is designed to develop theknow-ledge, skills and professional orienta-tion of seniormanagers, corporate planners,programme planners and other relevant pro-fessionals,whohavedirect input in thestra-tegic planning and decision-making processfor their respective organizations to enablethem to respond effectively to the presentand emerging global and local challenges incorporateandpublicsectormanagement.

Organization: The professional capabilityto develop andmanage organizational planssupportedbyclearlydefinedandcommunicat-edstrategicdirectionsandprocesses,leadingtohighstandardsoforganizationalefficiencyandeffectiveness.

Individual: Participants will develop anin-depth understanding of the impact ofgovernmentprioritiesonthemanagementandoperations of their respective entities. Theywill also be equipped with the knowledgeandskillsnecessarytoestablishandmaintainthe kinds of critical fiscal and monitoringplanning and procedural systems that willguarantee accurate, on-going evaluation,analysisandultimately thesuccessfulattain-mentofpre-determinedgoalsandobjectives.

• StrategicManagementProcess• CorporateandStrategicPlanning• VisionandMissionBuilding• StrategicandCorporateRiskManagement

Purpose

• SeniorManagers• CorporatePlanners• Programmemanagerswhoworkinthearea ofcorporateandstrategicplanning• Personsinterestedin/orwhoseprofessional interestsandresponsibilitiesinclude managementstudies

Target Groups

Benefit

Key Course Features

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Course Location:MINDKingstonCampusDuration: 30hoursDays: Mondays–FridaysTime: 9:00a.m.–4:30p.m.


MINDpayment plan


• PublicSectorReformandtheCorporate &StrategicPlanningProcess• EstablishingandMaintaininga PerformanceBasedManagement Programme• GovernmentEconomicFramework• CorporateandStrategicPlanningand BudgetCycles• EnvironmentalIssues• EthicsandValues

Key Course Features

managemenT


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management

Associate of Science DegreeManagement Studies

Purpose

Benefit

Entry Requirements

Key Course Features

Key Course Features

Target Groups

MINDAssociateofScienceDegreeManage-mentStudiesprogrammeisdesignedtoequipparticipants with the requisite competenciesand skills to effectively carry out manage-mentfunctionsanddeliverhigherstandardsofperformance to meet the challenges ofoperating within an increasingly complexenvironment.

Organization:Acadreofprofessionalsatthemanagementand supervisory level equippedwith the requisite knowledge and skills tomanage people and strategic performanceeffectively.

Individual: Professional empowerment andpotential for further advancementwithin theorganization, resulting from the knowledgeand understanding of the fundamental prin-ciples of management and their practicalapplication to effective performance out-comes.

FiveCXCpasses at theGeneralProficiencyLevel Grades 1 – 111 (as of 1998) or fiveGCE ‘O’ Level passes. Passes in CXC orGCEsubjectsmustincludeEnglishlanguageandmathematicsoraccounts (N.B.Pass in MIND’s Remedial Math or other non-CXC General Proficiency and GCE O’Level examinations may be considered and accepted)

• ManagementRolesandResponsibilities• PublicSectorManagementandFinancial Reporting• Currentmanagementtechniquesand technologytoimproveorganizational efficiencyandeffectiveness

• Modernmethodsofresearchand investigationtechniquestoanalyse organizationaltrendsandissues• Financialanalysisforsuccessful managementdecisions• Creatingaproductiveandharmonious workenvironment

• Managementprofessionalsandaspiring Managers• Personsinterestedin/orwhoseprofessional interestsandresponsibilitiesinclude managementstudies

Course Location: MINDOnline[withselectedclassroomengagements]Duration: 7Semesters [2years,6months]

Award: MINDAssociateDegree

MINDpayment plan




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Purpose

Key Course Feature

Target Groups

Benefit

Entry Requirements

MIND Post Graduate Diploma GeneralManagement (GMP)programme is designedtodevelop a cadreofmanagers for both thepublic and private sectors who are requiredto have defined competencies that caneffectively lead change and provide overallvisionary and efficient management inorganizations. It is also designed to expandand advance the knowledge and skills ofeffective general management, utilizingrelevantandmodernmanagementtechniques,leadingtosuccessfulperformanceoutcomes.

• PersonalEffectiveness• UnderstandingtheManagementEnviron- mentandPublicSectorSystems,Processes andProgrammes• ThePracticeofManagement• HumanResourceManagement• ManagingOrganizationalChange

• SeniorManagers• Supervisors• TechnicalOfficers• Allwhoaredesirousofdevelopingand/or improvingtheirmanagementeffectiveness andachieveperformancegoals

Organization: Heightened standard of lead-ershipqualityandmanagementefficiencyandeffectivenessleadingtogreaterorganizationalsuccess.

Individual: Professional confidence andcapability to lead guide and/or contribute tosuccessful performance outcomes resultingfrom the knowledge and application ofcritical skills and competencies of generalmanagement.

• ABachelor’sdegreefromanaccredited tertiary-levelinstitution.• Minimumofthree(3)yearsexperiencein middleorseniormanagement

Post Graduate Diploma General Management

Programme (GMP)

Course Locations: MINDKingstonCampusDuration:480hoursDays and Time:Thisprogrammeisofferedtwo(2)weekdays5:30p.m.–8:30p.m.andalternateSaturdays9:00a.m.–4:30p.m. Award: MINDPost-GraduateDiploma [AccreditedbytheUniversity CouncilofJamaica]

Course Locations: MINDMandevilleCampusDuration:480hoursDays and Time:Thisprogrammeisofferedtwo(2)weekdays5:30p.m.–8:30p.m.andalternateSaturdays9:00a.m.–4:30p.m. Award: MINDPost-GraduateDiploma [AccreditedbytheUniversity CouncilofJamaica]

MINDpayment plan


50 Management Institute for National Development



Purpose

Benefit

Key Course Features

Target Groups

TheMINDSupervisoryManagementcourseis designed to develop the competencies ofexisting and aspiring middle managers inboth the public and private sectors as wellasenablecurrentandaspiringsupervisors toperform effectively and achieve successfulperformanceoutcomes.

Organization:Professionalswilldemonstratehigher standards of leadership and manage-mentskillsandachieveeffectiveperformanceresults.

Individual: Participants will enhance theirknowledge and skills to improve businessprocesses,becomemoreresultsorientedandoperatemorecosteffectively.

• Theroleandresponsibilitiesof Supervisorsinadynamicmanagement environment• Assessingleadershipabilities• Specializedskillsandtechniquesfor achievingsupervisoryefficiencyand effectiveness• Skillsandtechniquesformotivating anddevelopingstaff• Strategiestorespondeffectivelyto workplacechallengesanddemands

• Existing,newandaspiringsupervisors inthepublicandprivatesectors

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Course Location: MINDKingstonCampus MINDMandevilleCampusDuration: 108hoursDays: Thisprogrammeisofferedtwo(2) weekdaysAward: MINDCertificateofAchievement


ADMINISTRATIVE MANAGEMENTADMINISTRATIVE MANAGEMENT


PROCUREMENT MANAGEMENTPROCUREMENT MANAGEMENTE�ective procurement is critical to ensuring transparency, as well as the e�cient allocation of scarce public sector resources, while minimizing potential opportunities for mismanagement, with legal, economic and policy directives, all playing a role in public sector procurement.

It is therefore essential for those directly involved in procurement, both in the public and private sectors, to understand Government Procurement Guidelines and master the intricacies of procurement best practices.

Introduction to Government of Jamaica Procurement Policies and Procedures




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ProcuremenT managemenTIntroduction to

Government of Jamaica Policies and Procedures

Purpose

Benefit

The MIND Introduction to Government ofJamaica (GOJ) Procurement Policies andProcedures course is designed to introduceparticipants to the required policies andproceduresinvolvedintheGOJprocurementprocess.

Organization: Greater transparency andadherencetotheGOJprocurementguidelinesinordertooptimiseorganizationalefficiencies

Individual: Greater confidence in executingfunctions enabled through exposure to theGOJprocurementguidelines.

Target Groups

Key Course Features

Key Course Features• Legislation/PoliciesGoverning Procurement

• Publicsectorprofessionalswith responsibilityforprocurementand privatesectorpersonnelwhoneed understandingoftheGOJprocurement procedures• MemberofProcurementBoards• BoardMembers

Course Location: MINDKingstonCampusDuration: 30hoursDays: Thisprogrammeisoffered two(2)weekdaysTime: 8:30p.m.–5:00p.m.



PROJECT MANAGEMENTPROJECT MANAGEMENTProject Management has become a critical pillar for strategic management in both public and private sectors. These courses are designed to equip participants with the requisite competencies to e�ectively plan and execute projects.

Fundamentals of Project

Project Design, Implementation and Management

ProcuremenT managemenT• RolesandFunctionsofMajorPlayers intheProcurementProcess• ProcurementMethods• ProcurementofGoods,Services&Works• EvaluationofTenderProposalsandAward ofContract• IssuesandDevelopmentinProcurement• StandardBiddingDocuments


PROJECT MANAGEMENTPROJECT MANAGEMENTProject Management has become a critical pillar for strategic management in both public and private sectors. These courses are designed to equip participants with the requisite competencies to e�ectively plan and execute projects.

Fundamentals of Project

Project Design, Implementation and Management




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Fundamentals of Project Management

Purpose

Benefit

Key Course Features

Target Groups

The MIND Fundamentals of ProjectManagement course is designed to provideparticipants with a comprehensive overviewof Project Management through exposureto the five groups and nine knowl-edge areas contained in the ProjectManagement Institute’s (PMI) Bodyof knowledge. This course serves as aresource for persons intent on sitting thePMI professional examinations and alsoprovides a foundation from which toprogress towards advanced training in theMIND Project Design, Implementation andManagement.

Organization: Strategic management ofprojects leading to improved standards ofefficiency, cost effectiveness and customersatisfactionthroughouttheorganization.

Individual: Professional empowerment andcompetitive advantage with the added skillvalueofProjectManagement.

• ProjectImplementation• ProjectRequirements• ProjectManagementTools• ProjectSchedulingandCosting• ProjectAppraisalandAnalysis• ProjectDocumentPreparation

• Professionals whose job functions entail managing projects individuals interested in the study and application of effective ProjectManagementskills

Course Location:MINDKingstonCampusDuration:60hoursDays: Wednesday-FridayTimes: 5:30p.m.–8:30p.m.


Course Location:MINDMandevilleCampusDuration:60hoursDays: FridaysTimes: 9:00-4:30p.m.


MINDpayment plan


ProjecT managemenT


Project Design, Implementation and Management (PDIM)

Purpose

Benefit

Key Course Features

Entry Requirements

Target Groups

The MIND Project Design Implementationand Management (PDIM) programme isdesigned to equip participants with theknowledgeandskillstoanalyseandevaluateinvestment furtherance to the design,implementationandmanagementofprojects.

Organization: Increased standard of pro-fessionalism and effective performanceoutcomesresultingfromtheimprovedqualityof design, implementation and managementofprojects.TheimplementationofaProject-basedapproachtosolvingproblems.

Individual: Professional empowerment andcompetitive advantage with the added skillvalue of project design, implementation andmanagement.

• LogicalFrameworkSystems• Demandanalysis• Costbenefitanalysis• Management&OrganizationStructure• Projectfundingandbudgeting• ImplementationPlanning• Negotiation,Contracting&Procurement• ProjectEvaluationandAppraisal

Tertiary-level qualification OR three yearson-the-job training experience in project-related areas plus recommendation fromdepartmenthead.

• Professionalswhosejobfunctionsentail managingprojects• Allpublicsectorofficerswhomanage capitalbudgets• Individualsinterestedinthestudyand applicationofeffectiveProject Managementskills

Course Location: MINDKingstonCampusModule 1: Logical Framework Systems Duration: 33hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module 2: Demand AnalysisDuration: 33hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module3:CostBenefitAnalysisDuration: 75hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module 4: Management & Organisational Structure of Projects Duration: 33hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module 5: Project Funding & Budgeting Duration: 21hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module 6: Implementation Planning Duration: 63hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module 7: Negotiation, Contracting & ProcurementDuration: 33hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.

Module 8: Project Evaluation & AssesmentDuration: 21hoursDays: Mondays–ThursdaysTimes: 5:30p.m.–8:30p.m.Award 1: MINDCertificateofAchievement oncompletionofeachmoduleAward 2: MINDDiplomaoncompletionof all8modules

NB.Participants must complete all modules within two cycles of the programme

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PUBLIC SECTOR MANAGEMENTPUBLIC SECTOR MANAGEMENTPublic Sector Reform in Jamaica: The creation “of an open and impartial public sector, which puts the public’s interests first, and in which valued and respected professionals deliver high quality services efficiently and effectively”

(Ministry Paper 56/02)

MIND Public Sector Management courses are designed to strengthen and/or develop the professional capabilities of a corps of professionals within the public sector and equip them with the requisite skills and techniques to lead, guide and manage e�ectively.

Public Sector Senior Management Development Programme

Bachelor of Science Degree: Public Sector Management









MIND/UWI Bachelor of Science Degree: Public Sector Management









Bachelor of Science Degree: Public Sector Management






Public SecTor managemenT

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Public SectorSenior Management

Development Programme

Purpose

Benefit

Key Course Features

Target Groups

TheMINDPublicSectorSeniorManagementDevelopmentprogrammeisdesignedtoequipparticipants with cutting edge leadershipand management skills that will enhancetheir roles as strategic leaders within theirorganizations.Thecourse isalsodesignedtodevelop and advance the knowledge, skillsand expertiseof seniormanagers in the areaofpublicsectormanagement,withparticulartraining emphasis on developing the abilityto analyze and synthesize public policydirections and processes, and formulate andmanagethesepolicieseffectively.

Organization: A cadre of professionalsequipped with the knowledge and expertiseto deliver informed, focused, productiveleadershipthatwillguidestrategicoperationalpoliciesandprocedures,andeffectiveperfor-manceoutcomes.

Individual: Professional empowerment andstrategic positioning for consideration ofappointment tomore senior positionswithinthepublicsectorsuchasPermanentSecretaryandDirectorGeneral.

• Helpingtodevelopacultureof professionalism,withinamodernized publicservicewhichhasadistinctidentity thatisrespectedandownedbypublic managers• Equippingpublicmanagerswithpractical knowledgeoftheJamaicanpublicsector managementenvironment

• Seniormanagersandofficersinthepublic sector

Course Location: MINDKingstonCampusDuration:470hoursDays: Wednesdays&AlternateSaturdaysTimes: 9:00a.m.–4:30p.m.

Award: MINDPost-GraduateDiploma (AccreditedbytheUniversityof CouncilofJamaica)

• Preparingpublicsectormanagersto understandpublicpolicydirectionand processesandequippingthemwiththe skillstoformulateandmanagepublic policies• Increasingpublicsectormanagers’ awarenessoftheircommercialand financialresponsibilities,andhelping themtorecogniseopportunitiesand constraintsinthepublicsectorrealm• Guidingpublicsectormanagerstoward greaterunderstandingoftheirhuman resourcedevelopmentresponsibilities, andenablingthemtoenhancehuman resourceproductivity• Assistingpublicsectormanagersin attainingthepersonaleffectivenessskills theyneedtoachievequalityprofessional performance• Helpingpublicsectormanagerstoacquire theskillsnecessarytoplan,directand controlcriticalpublicsectoroperations• Encouragingpublicsectormanagersto developaprofessionalnetworkthat contributestoeffectivepublicsector management

MINDpayment plan


Public SecTor managemenT


Purpose

Key Course Features

Target Groups

Benefit

Entry Requirements

TheMIND/UWIBachelorofScienceDegreein Public Sector Management programmeis designed to equip participants with therequisite knowledge, competencies andprofessionalattitudeandapproachtoperformeffectivelywithinthepublicsector.

Level 1• IntroductiontoPublicAdministration• IntroductiontoMicro-economics• IntroductiontoMacro-economics• IntroductiontoPoliticalInstitutions• IntroductiontoSocialResearch• IntroductiontoStatistics• CaribbeanCivilization• EnglishforAcademicPurposes• MathematicsfortheSocialSciences• Science,MedicineandTechnologyin Society

Level II• FoundationsofCaribbeanPolitics• PoliticsintheCaribbean• AdministrativeAnalysis• CriminalJusticeSystems• ContestedIssuesinPublicAdministration• PublicFinancialManagement• ResearchMethodsinPoliticalSciences• CaribbeanEconomicProblems• BusinessLaw1

• Personsworkingin,ordesirousof workingwithGovernment,inthefield ofPublicAdministration

Organization: A cadre of trained, qualifiedprofessionalswhowill advance thedevelop-mentofatransformedpublicsectororganiza-tionwith the knowledge, skill and ability tocontributeeffectively tocriticalmanagementareas.

Individual: Professional empowerment andcompetitive advantage as a public sector“ChangeAgent” who utilizes critical think-ing,strategicplanningandtheapplicationofa rangeofothereffectivemanagementskillstoproducesuccessfulperformanceoutcomes.In addition, the possession of a Degree inPublic Sector Management will enable theconsideration of an appointment and/orpromotion within public sector and alliedorganizations,nationallyandregionally.

Applicantsareeligibleiftheysatisfythefollowingrequirements:

• PassesinFive(5)CXCGeneralI,II&III (from1998)orGCE‘O’Levelsubjects includingEnglishlanguageandmath- ematicsortwoGCE‘A’Levelsubjectsor remedialmath.• CertificateinManagementStudies(CMS)

N.B. Participants are eligible for transfer to Level II of the B.Sc. Public Sector Management if they successfully complete all 30 credits at Level 1.

Course Location: MINDKingstonCampusDuration:2yearsperlevelDays: AlternateFridaysandSaturdays andsomeweekdaysafternormal workinghoursTimes: 8:00a.m.–6:00p.m.

Award: UWIBachelorofScienceDegree

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PubliC seCtor management

MIND/UWI Bachelor of Science Degree in Public Sector Management

MINDpayment plan





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Purpose

Benefit

Key Course Features

Target Group

The MIND Cabinet Submission course isdesignedtoequippublicsectorprofessionalswith the requisite knowledge and skills toprepareandsubmitdocumentstotheCabinetviatheestablishedofficialprocesses.

Organization:Acadreofprofessionalswiththe knowledge and ability to prepare andsubmit relevant documents in the requisiteofficialstyleandformattotheCabinet–theexecutivearmofGovernment.

Individual: Gain the knowledge andunderstanding of the role and function ofthe Cabinet and develop the skills andcompetencies to prepare Cabinet Notes andMinistryPapers.

• Overviewofthelawandthe Constitutionregardingpreparation ofpolicydocuments• ParliamentaryProcedures• TheRoleofCabinetandtheCabinet Office• DocumentsubmissionstoCabinet, throughtheofficialprocesses• PreparationofCabinetNotesandMinistry Papers

• Publicsectorseniormanagersand officerswithresponsibilitytoprepare andsubmitdocumentstotheCabinet

Course Location:MINDKingstonCampusDuration:18HoursDays: FridaysTimes: 9:00a.m.–4:30p.m.



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PubliC seCtor management

Performance Management and Appraisal System (PMAS)

Purpose

Benefit

Key Course Features

Target Group

The MIND Performance Management andAppraisalSystem(PMAS)courseisdesignedtostrengthenand/ordeveloptheprofessionalcapabilitiesofacorpsofprofessionalswithinthepublicsector,withtheknowledgeandun-derstandingofthenewPMASandequipthemwiththerequisiteskillsandtechniquestolead,guideandmanagetheprocesseffectively.

Organization: Increased performanceattitudes and outcomes throughout theorganization, resulting from the training,knowledge and ability of the corps ofprofessionals chargedwith the responsibilityto effectively implement, monitor andmanage the new Performance ManagementFramework.

Individual: Professional empowermentand competitive advantage with the addedmanagerialcapacitytoeffectivelyimplementand manage PerformanceAppraisal systemsaccording to the new performance manage-mentframework.

• TheroleofPMASintheGovernment ofJamaica’s(GOJ)publicsectorreform process• Therequisiteskillsandcompetencies todevelopeffectivejobdescriptions, performanceindicators,targetsand measurementsandworkplansfor respectivetasks• Therequisiteapproachesandtechniques toeffectivelyimplement,guide,monitor andmanagePMASthroughoutthe organization

• Public sector professionals whose responsibility it is to lead, direct and /or manage the effective implementation of PMASthroughouttheorganization

Course Location: MINDKingstonCampus

Module 1Duration:30hoursDays: Monday–FridayTime: 9:00am–4:30pm

Module 2Duration:12hoursDays: Thursday–FridayTime: 9:00a.m.–4:30p.m.

Award: CertificateofParticipationjointly issuedbyMINDandtheCabinet Office

nline

Kingston Campus - 235A Old Hope Road, Kingston 6Contact us:

Mandeville Campus - 5 Perth Road, ManchesterTel: 927-1761 Fax: 977-4311 Tel: 962-2183 Fax: 962-1008

Email: [email protected]

Convenient Flexible Empowering




RECORDS and INFORMATION MANAGEMENT

MIND’s Record and Information Management courses are focused on ensuring the acquisition of professional knowledge skillsand competences required for the undertaking of activities such as: analysing, planning, designing, producing, delivering,evaluating and maintaining an e�cient and e�ective records and information management programme, using the records life cycle model. Participants are also exposed to trends and issues related to the Records and Information Management environment.

Records and Information Management


RECORDS andINFORMATION MANAGEMENT




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Records and Information Management

Purpose

Benefit Target Groups

Key Course Features

The MIND Records and InformationManagement (RIM) course is designed todevelop participants’ understanding andappreciationoftheconceptualframeworkandbases of Records and Information Manage-ment.Thecourse isgearedtowardsensuringthe acquisition of professional knowledge,skillsandcompetencesrequiredfortheunder-taking of activities such as analysing, plan-ning, designing, producing, delivering,evaluating and maintaining an efficient andeffective records and information manage-mentprogramme,usingtherecordslifecyclemodel.ParticipantsarealsoexposedtotrendsandissuesrelatedtotheRecordsandInforma-tionManagementenvironment.

Organization: The development and main-tenance of an efficient, effective and secureRecordsandInformationManagement(RIM)systemthatenablesincreasedstandardsofper-formancemanagement andoutcome throughtheorganization.

Individual: Theprofessional empowermentand competitive advantage with the knowl-edge,skillandconfidencetoeffectivelyman-agetheareaofRecordsandInformationMan-agement(RIM).

• Registryprofessionals• Clericalofficers• Administrativeprofessionals• Libraryprofessionals

Course Location: MINDKingstonCampusDuration: 48HoursDays: TuesdaysandWednesdaysTime: 9:00a.m.–4:30p.m.


Module I• Theimportanceofagoodrecords managementsystem• Classificationandindexingsystem• TrendsinRecordsManagement

Module II• Themanagementoffilingandinformation retrievalsystemsinanymedia• Themaintenanceofpublicinformation recordsinamannerthatfacilitatesaccess asrequiredbytheAccesstoInformation Act• Thecomputeranditsusesandabusesin recordsmanagement• Recordsretentionschedules- Whatarethey,whydoweneedthem• EnvironmentalIssuesandInformation Records.

recordS & informaTion managemenTrecordS & informaTion managemenT


Purpose

Target Groups

Benefit

Entry Requirements

Key Course Features

The MINDAdvanced Records and Inform-ation Management course is designed toenable the records and informationmanage-ment professionals to advance their knowl-edge of the discipline of records and infor-mation management, complete with highlevelknowledgeofthetheoryandpracticeofrecordsandinformationmanagementandthetechnicalknowledgeandmanagementprinci-ples required tomanage thedocumentbasedinformation systems of a public or privatesectororganizationatasophisticatedlevel.

• SeniorRegistryprofessionals• Clericalofficers• Administrativeprofessionals• Libraryprofessionals• Personsinterestedinadvancedstudiesin MINDRecordsandInformationManage- ment(andhasalreadycompletedaBasic Recordsmanagementcourse)

Organization: The development of anefficient, effective Records and InformationManagement system that informs soundplanning and decision making, promotescost efficiencies and delivers quality perfor-manceoutcomes.

Individual:Theacquisitionoftheknowledge,skill and expertise to demonstrate increasedstandard of professionalism and delivereffectiveperformance.

• CompletionofaCertificateofParticipa- tionoranyotherintroductorycoursein RecordsManagementor4CXCSubjects/ GCE• Minimumof3yearsdirectexperience workinginrecordsmanagement.

• EffectivemanagementofRecordsand InformationManagementprogrammes• Effectivemanagementofthereceipt, distributionandutilizationofrecords• Recordsfacilities,suppliesandtechnology• Storageandretrievalofrecordsutilizing varioussystems• Appraise,retain,protectanddisposeof recordsefficiently

Course Location: MINDKingstonCampusDuration: 60HoursDays: Thisprogrammeisoffered two(2)week-daypermonthTime: 9:00a.m.–4:30p.m.


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reCords and information management



Mandeville Campus - 5 Perth Road, ManchesterTel: 927-1761 Fax: 977-4311 Tel: 962-2183 Fax: 962-1008

Responding to your training needs...customised HOW, WHEN & WHERE you need it





RESEARCH andPOLICY DEVELOPMENTRESEARCH andPOLICY DEVELOPMENTMIND’s Research and Policy Development courses are designed to develop a cadre of professionals with the knowledge, skills and attitudes to e�ectively lead guide and manage the policy environment and the processes at work within the public and other sectors.

Social Research Methods and Policy Analysis








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Social Research Methods and Policy Analysis

Purpose

Target Group

Benefit

Benefit

TheMINDPostGraduateDiplomainSocialResearch Methods and Policy Analysis isdesigned to strengthen the capacity oftechnical officers (researchers, policyanalystsandplanners)ofthePIOJ,ministries,department and agencies of government inaddition torelevantprivatesectorentities, todeveloptechnicallysoundsocialpoliciesandperformdata analysis especially in the areasof impact evaluation, poverty analysisand simulation of household behaviouralresponsestopublicpolicy.

Key Course Features• StrategicEnvironmentalAssessment• MonitoringandEvaluationofSocial Programmes• SocialAssessmentandParticipatory Methodologies• IntroductiontoGeographicInformation SystemsforSocio-EconomicMonitoring andAssessment• Socio-EconomicAssessmentthrough DataAnalysisUsingQuantitativeApplied StatisticalTechniques• TechnicalWriting

N.B. Course consists of ten (10) compul- sory modules and an elective. Discrete modules may be accessed by a limited number of participants

• Technicalofficerswithinthepublicsector

Organization: Strengthened organizationalcapacity to develop and critically analysesocial policies with a view to meeting thedevelopment needs of the organization andthecountry.

Individual: Professional empowermentwiththe requisite knowledge and skill toenable them to effectively deliver qualityperformance in the areas of Social PolicyDevelopmentandAnalysisaswellaspovertymonitoring.

Course Location: MINDKingstonCampusDuration:480HoursDays: TuesdayDuration:9:00a.m.–8:30p.m.

Award: MINDPostGraduateDiploma MINDCertificateofAchievementSocialResearchMethodsandPolicyAnalysisoncompletionofallcoursemodules

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Benefit

Key Course Features

Key Course Features

Target Group

The MINDMaking Effective Public Policycourse – Module 1 is designed to enablepublic sector professionals to know, under-stand and respond effectively to the policyenvironment and the process atworkwithinthepublicsector.

The MIND Making Effective PublicPolicy – Module 2 is designed to developand/or strengthen the knowledge, skills andaptitude of public sector professionals whomustunderstand thepolicyenvironment, theprocessesatworkwithinthepublicsector,therole and responsibilities of the public sectorprofessional and other critical areas relatingto policy formulation, decision making andimplementation.

Organization: A unified understanding andagreementofthepolicyprocessinagovern-mentalframeworkandtheroleofpublicsectorprofessionals at all levels, throughout publicsectororganizations.

Individual: Professional strengthening andempowerment with the knowledge, under-standingandimpactofthePublicSectorPolicyProcess.

Organization:Thedevelopment of a strongcadreofpublic sectorprofessionalswith therequisiteknowledge,skillsandunderstandingtoapplytothedevelopment,implementationandmanagementofthepolicyprocess.

Individual: The development of anempoweredprofessionalwith theabilityandcapacity to functioneffectively in thepolicyenvironmentanddeliverqualityperformanceresults.

• ElementsoftheGovernmentPolicy Framework• ThePolicyDevelopmentProcess• ImpactandConstraintsofthePolicy DevelopmentProcess

• Distinguishingfeaturesbetweenthe varioustypesofpolicies• Determiningappropriatemethodsfor formulation• Establishingstrategicobjectives, performancemeasuresandevaluation frameworkforpoliciesandprogrammes• Applicationofrelevantmanagement techniquesanddisciplinestopolicy management• Understandingthepoliticaldimensions ofthepolicyprocess

• Publicsectorprofessionalswithresponsi- bilityfordevelopingorimplementing publicpolicy



Module 2 –Policy Formulation and Decision Making




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Making Effective Public Policy (Cont’d)

Module 2 cont’d –Policy Formulation and Decision Making

Module 3 –Policy Skills for Managers

Benefit

Key Course Features

Target Group

• Publicsectorprofessionalswithrespon- sibilityforformulatingandimplementing publicpolicy

The MIND Making Effective Public Policy–Module3 isdesigned toprovide the skillsandtechniquestoanalysethepolicyprocess,utilizing a structured approach to policydocumentationandmanagement.

Organization: A cadre of professionalswith advanced skills and techniques toeffectivelymanagethepolicyprocess.

Individual: Professional empowermentwiththeincreasedconfidenceandcapacitytofunc-tioneffectivelyinthepolicyenvironmentanddeliverqualityperformanceresults.

• Analysisofthepolicyprocess• Definingaproblemstatement• Datacollectionandanalysis• Policyobjectivesandpolicyoptions• Managingpolicymeetings• Writingpolicypapersandsubmissions

• Publicsectorprofessionalswithresponsi- bilityforformulatingandimplementing publicpolicy

Course Location: MINDKingstonCampusDuration: 30HoursDays: Mondays–FridaysTimes: 9:00a.m.–4:30p.m.




SUPPLEMENTARY & PROFESSIONALDEVELOPMENT COURSESSUPPLEMENTARY & PROFESSIONALDEVELOPMENT COURSESMIND presents a dynamic range of professional development courses aimed at enabling participants to strengthen and/or enhance performance e�ectiveness and impact.

State Protocol and Business Etiquette

Corporate and Event Planning


Foundation English for Tertiary Students

SUPPLEMENTARY & PROFESSIONALDEVELOPMENT COURSES




State Protocol and Business Etiquette


Purpose

Purpose

Benefit

Target Groups

Benefit

Key Course Features

The MIND State Protocol and BusinessEtiquette course is designed to equip parti-cipants with the skill and confidence toexpress appropriate behaviours anddecorumregarding State Protocol and BusinessEtiquette.Participantswillbeexposedtothefundamentals of orchestrating national andinternationalVIPvisits,meetings,ceremoniesandspecialevents.

The MIND Corporate Event Planningcourseisdesignedtoequipparticipantswiththe knowledge, skills and appreciation foreffective event planning – meetings, conferences, workshops, seminars, parties, awardceremonies – and presents effective tools,techniquesandprocedurestostagedynamic,wellorganizedevents

Organization: Demonstration of highstandards of professionalism evident in theplanning and execution of successful corpo-rateevents.

Individual: Thedevelopmentofaninformed,resourceful, confident and effective leader/coordinator who delivers optimum value tothe organization and its stakeholders via thesuccessfulstagingofspecialevents.

• Personswhose job functions require high levels of social engagement and inter- action,andotherpersonswhoareinterested inbecomingknowledgeableandawareof the rules of State Protocol and Business Etiquette

Organization: A professionally confident,socially adept corps of executives with therequisite skills to represent the organizationwithdistinctiononalloccasions.

Individual: Increased level of confidenceand standard of deportment, to enable easeofmannerandsuccesswithsocializingonalloccasions.

• StateProtocolonOfficialOccasions• StandardFormsofAddressandTableof Precedence• BeingAStarPerformerInTheBusiness Arena• FinessingtheBusinessMeal,HowTo FeelComfortableinAnyDiningSituation• MasteringYourMinglingAbility• CommunicatingEffectivelyInTheDigital Age• DressforSuccess:HowToTurnYourFirst ImpressionIntoALastingImpression

SuPPlemenTary & ProfeSSional develoPmenT courSeS

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Course Location: MINDKingstonCampusDuration:24hoursDays: TuesdaysandWednesdaysTime: 9:00a.m.–4:30p.m.


SuPPlemenTary & ProfeSSionaldeveloPmenT courSeS



Purpose

Key Course Features

Entry Requirements

Key Course Features

Target Groups

Target Groups

The MIND Remedial Mathematics courseis designed to assist participants with thedevelopment of mathematical concepts andenable themtoapplytheskillseffectivelyinthemanagementoftheirlivesandwork.

BenefitOrganization: Increased professional cap-abilities to enable effective application ofreasoningandproblem-solvingabilitiesinallareasandlevelsofmanagement.

Individual: Increasedconfidenceandabilityin understanding and applyingmathematicalprinciples and practices to the managementoflifeandwork,leadingtopossibleadvancedstudies and qualifications through the B.Sc.programme.

• IntroductiontoCorporateEventPlanning• EffectiveStrategiesandProcessesof CorporateEventPlanning• TheEventPlanner

• HaveattemptedandfailedCXC/GCE Mathematics

• RealNumbersSystems• ElementarySetTheory• ElementaryGeometry• AlgebraicExpressionsandOperations• Factorisation• TheoryofIndicesandLogarithms• SolutionofEquations–Simpleand Quadratic• FunctionsandRelations• GraphingaFunction• Trigonometry• Matrices

• PersonsdesirousofpursuingtheBachelor ofScienceandAssociateofSciencewho donothavetherequiredCXC/GCEpass inMathematics• Personsdesirousofimprovingtheir knowledgeandskillinMathematics

• Public and private sector professionals, who lead, coordinate or participate in the planning and execution of corporate and/ orothersocialevents

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Course Location: MINDKingstonCampusDuration:18hoursDays: TuesdaysandWednesdaysTime: 5:30a.m.–8:30p.m.


Course Location: MINDKingstonCampusDuration:45hoursDays: OnedayperweekTime: 9:00a.m.–4:30p.m.




SUPPLIES andINVENTORY MANAGEMENTSUPPLIES andINVENTORY MANAGEMENTMIND’s Supplies and Inventory Management courses are designed to develop the skills and competencies of professionals and encourage the utilization of and compliance with internationally recognized best practices to further enable the e�cient and e�ective management of supplies and inventory.

Inventory Management for Administrators

Supplies Management




Inventory Management for Administrators

Supplies Management

Purpose

Purpose

Key Course Features

Target Groups

Benefit

Benefit

The MIND Inventory Management forAdministrators course is designed to sensi-tize participants by providing them with ageneralunderstandingofaspectsofinventoryand stock control from the initial set up ofinventory/stock items, the multiple methodsofvaluation, thedifferent typesof inventorysystems and storage conditions and theintegration of the purchasing order processandthesalesorderprocess.

TheMINDSuppliesManagementprogrammeisdesignedtodeveloptheskillsandcompet-encies of professionalsworking in the areasof - storekeeping,warehousing,procurementand inventory control - and encourage theutilization of and compliance with interna-tionally recognized best practices to furtherenableefficientandeffectivemanagementofthesupplychain.

• ImportanceofInventoryRecordsandits relationtoCustomerService• MethodsofInventoryTaking• ManualversusComputerizedInventory Records• StorageConditionsandInventory ReplenishmentSystems• SafetyProceduresforInventoryTaking• EthicalIssuesinInventoryManagement

• SuppliesandAccountingClerks• AdministrativeProfessionals

Organization: Acadreofprofessionalswhopossessknowledgeofinventorymanagementand will be able to use this to maximizecompanyprofits.

Individual: Participants will be moreconfidentinrequestingandmaintainingtheirsupplies/stock levels and will ensure thattheir organizations’ resources are beingutilisedefficiently.

Organization: Experience greater efficien-cies and management effectiveness in thecritical areas of storekeeping, procurementand inventory control and confidence andcredibilityasanorganizationwhoseadminis-trationofsuppliesistransparentandaccount-able.

Individual: Professional empowermentwith the value added knowledge, skills andexpertise in supplies management, with theadditional advantage of strategic positioningfor consideration of appointment and/orpromotion.

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Course Location:MINDKingstonCampusDuration: 18hoursDays: TuesdaysTime: 9:00a.m.–4:30p.m.Award: MINDCertificateofAchievement

Course Location:MINDMandevilleCampusDuration: 18hoursDays: TuesdaysTime: 9:00a.m.–4:30p.m.Award: MINDCertificateofAchievement

SuPPlieS & invenTory managemenT


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Course Location:MINDKingstonCampusDuration: 90Hours Days: MondaysandWednesdaysTimes: 12:30p.m.–5:30p.m.


Course Location:MINDMandevilleCampusDuration: 90HoursDays: MondaysandWednesdaysTimes: 12:30p.m.–5:30p.m.








Supplies Management Module 1




Key Course Features

Purpose

• StorekeepingandWarehousingPrinciples ofOperation• EffectiveSupplyServicestobothInternal andExternalCustomers• EffectiveForecastingandMaintenanceof AppropriateStockLevels• ContractNegotiationandAdministration• TheSuppliesManagementEnvironment• ManualandComputerizedInventory ControlSystems• EffectivePurchasingPrinciplesand Practices• ProcurementPolicyGuidelinesand Procedures• ProblemSolvingandSupplies Management• Leadership,MotivationandTeambuilding inEffectiveSuppliesManagement• QualityAssuranceandSupplies Management

• Storekeepers• WarehouseOfficers• ProcurementOfficers• Stockclerks• Stock/inventorycontrollers• Officemanagers• Allotherpersonswhosejobsinclude aspectsofsuppliesmanagement• Allpersonsdesirousofreceivingformal traininginsuppliesmanagement



Leadership Development &Upcoming Workshops

Risk, Crisis and Disaster Mitigation and Management Strategic Risk ManagementPublic Sector Orientation Programme Management Analysis / Organizational Process Management

UPCOMING WORKSHOPS

Do the Right Things: Rules for Leading EthicallyLeveraging Feedback Tools for Enhanced Leadership ImpactLeading with Emotional Intelligence (EI)Leadership EssentialsProblem Solving and Decision MakingLeading Successful TeamsLeading Change

LEADERSHIP DEVELOPMENT

www.leadbeyond.org www.ccl.org www.mind.edu.jm

Leadership Essentials Program Training for Public Service Excellence

Management Institute forNational Development Discover the Leader in You

Key Elements

Outcomes

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Who Should Attend

USA

Leadership Essentials is a two-day program from the Center for Creative Leadership that is designed to help leaders at all levels understand and unlock their leadership potential. It offers key leadership models and helps leaders take stock of where they are and map a path to greater effective-ness.

Learn essential elements of leadership and key drivers of leadership development.

Acquire insight into leadership skills and challenges. Develop leadership capacity using the Center’s ACS framework for

development. Using the Center’s SBI model, learn techniques for giving and

receiving feedback.Aided by peer support, gain fresh perspectives and practical advice on how to tackle personal leadership challenges.

Set goals for the future.

About CCL The Center for Creative Leadership® (CCL®) is a top-ranked, global provider of executive education that develops better leaders through an exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps cultivate creative leadership through an array of programs, products and other services. Ranked among the world’s top providers of executive education by Business Week and the Financial Times, the Center for Creative Leadership develops some 23,000 leaders in more than 120 countries on six continents each year.

Leadership Beyond Boundaries The Center for Creative Leadership launched Leadership Beyond Boundaries (LBB), a global initiative to democratize leadership development and unlock human potential. Through this effort, we are working to make high-quality leadership development affordable and accessible to all people around the globe.

These methods apply decades of knowledge from CCL’s research and training practice to create: a greater understanding of leadership and development; provide enhanced self-awareness, clarity of challenges and goals, and interpersonal and coaching skills; and build self-confidence and a learning orientation. The LBB effort spans some 20 countries and includes a range of leadership development offerings for nonprofits, government, social enterprise, and youth. For more information please see www.leadbeyond.org

The essential elements of leadershipKey drivers of leadership developmentThe importance of learning to learn Giving and receiving feedbackThe role of emotional intelligenceAssessing strengths and developmental needs

The program includes three main components:

Assessment tools to help participants look within and examine their identity, leadership skills and challenges, and set developmental goals.

Experiential team-based activities provide a safe place for participants to enact and enhance leadership skills.

Leadership Essentials emphasizes peer learning. The supportive environment enables participants to share their challenges and aspirations, receive feedback on their strengths and development challenges, and chart a course to greater effectiveness.

The resource materials and peer input helps participants uncover practical steps they can take to reach personal development goals.

Assessment:

Challenge:

Support:

“I didn’t think this course would be a great thing. It has been incredible. I now know what my mission is and how to achieve it.” ~ LE Participant, India

Developing Leaders GloballyLeadership Essentials has been delivered in Ghana, El Salvador, Ethiopia, India, Kenya, the West Indies and the US.

Ethiopia

“Within the first hour of the program, it felt like we had bonded and known each other for a long time. We were friends, sharing the same passion

and with a common goal to learn and grow together; and so the classroom became a place

where we put aside our credentials, age and positions to focus on our development as leaders.”

~ LE Participant, Ethiopia 2008

An initiative of the Centre for Creative Leadership

BEYONDBoundaries

Leadership

Kenya IndiaRegistrationTo register please contact Client Relations & Marketing Unit at 927-1761 and/or [email protected]



Leadership Development &Upcoming Workshops

Risk, Crisis and Disaster Mitigation and Management Strategic Risk ManagementPublic Sector Orientation Programme Management Analysis / Organizational Process Management

UPCOMING WORKSHOPS

Do the Right Things: Rules for Leading EthicallyLeveraging Feedback Tools for Enhanced Leadership ImpactLeading with Emotional Intelligence (EI)Leadership EssentialsProblem Solving and Decision MakingLeading Successful TeamsLeading Change

LEADERSHIP DEVELOPMENT

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Leading with Emotional Intelligence (EI)

People high on emotional intelligence are expected to progress more quickly within organizations and achieve success. This course is designed to help individuals develop and enrich their knowledge and application of EI principles and techniques to deepen their understanding of the importance of self aware-ness and management. These competencies are requisite for personal and professional development and will facilitate the forging and management of social interactions that transcend cultural and physical boundaries.

Leveraging Feedback Tools for Enhanced Leadership Impact

Feedback tools can be a valuable source of self-awareness for managers and executives, pinpointing areas that can be enhanced through learning for more sustained and effective leadership. This seminar will focus on the most effective ways to use feedback tools and determine how they can fit into an organiza-tion’s leadership development approach.

Target Groups

• Public sector leaders managers, and aspiring senior managers who want to achieve greater workplace performance and grow their team

Award: MIND Certificate of Achievement

Leadership Essential

Leadership Essentials is a two-day programme that is designed to help leaders at all levels understand and unlock their leadership poten-tial. It offers key leadership models and helps leaders take stock of where they are and map a path to greater effectiveness. The Leadership Essentials programme involves sharing of infor-mation on leadership interwoven with reflective exercises and experiential activities. The pro-gramme emphasizes peer learning. Participants will learn:

• The key drivers of leadership development• The importance of learning to learn• Giving and receiving feedback• The role of emotional intelligence

Target Groups

Leaders at all levels within the Public Sector


Do the Right Things: Rules for Leading Ethically

Ethics is a critical tenet of good governance and underscores effective leadership that supports trust, transparency and accountability. The current wave of government and organizational scrutiny has led to a widening gap between them and the public they serve resulting in a lack of public engagement which derails efforts towards national development.

In this seminar we explore ways in which that gap might be narrowed by paying closer attention to ethics and its connection to lead-ers and leadership development, recognising that leaders and organizations are well served by examining the ethical dimensions of their work, which enhances stakeholder buy-in and productivity.

Target Groups

• Public sector leaders managers, and senior personnel, who will implement comprehensive ethics management systems in their organizations


Target Groups

• Individuals who are desirous of learning how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations


Leadership Developm

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83Training for Public Service Excellence

Problem Solving and Decision Making

Solving problems requires the ability to identify and define the problem and develop the requisite analytical capabilities to respond appropriately. This course will help individuals learn new ways to approach problem solving to and enhance their efforts to find sustainable s699olutions.

KEY COURSE FEATURES• Critical Assessment of Problems• Development of analytical and problem solving capabilities• Creativity and resourcefulness • Formulation of flexible potential solutions for implementation

leadershiP develoPment

Leading Successful TeamsFor those in or moving into a team leadership role, the challenge can be daunting. It is not just about possessing the technical knowledge; it is now about building relationships and influencing others. The challenge for many leaders is how to achieve results through other people. This course examines everything a leader will need to know to build towards team success.

Target Groups

• Public sector leaders, managers, and those about to take on a more senior role in their organization, who want to achieve greater workplace performance and grow their team


Target Groups

• Individuals with a need for organized, systematic thinking to resolve issues


Leading Change

Management Analysis/Organi- zational Process Management

This course is designed to assist those charged with leading change in groups and organizations to appreciate the reasons for change and effectively plan for the involvement of the team in the changes required. In light of the fact that an individual’s attitude to the change will affect his/her response, the course will explore techniques that can be used to reduce resistance to change and for the creation of a positive environment while tapping the power of clear and effective communication.

Management Analysis is a formal, guided process for integrating the people, information and technology of an organization. It is used to match the organisation’s form as closely as possible to the purpose(s) the organization seeks to achieve. Through the design process, organizations act to improve the probability that the collective efforts of members will be successful. Typically, design is approached as an internal change where managers and members work together to define the needs of the organization then create systems to meet those needs most effectively.

This course provides a roadmap for manage-ment analysts and other stakeholders within organizations for effective organizational process management.

• Management Analysts, senior managers and technical specialists in the public sector who have a responsibility for organizational change and modernization


Target Groups

Target Groups

• Public sector leaders, managers, and those about to take on a more senior role in their organization and who are responsible for leading change initiatives within the organization


UPCOMING WORKSHOPS

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Strategic Risk Management

Public Sector Orientation Programme

The challenges in managing risks are multi- faceted given the rise in their volume and complexities coupled with the fact that many of the techniques used by boards and senior executives are inconsistent with current realities, lack alignment and often ad hoc. This creates an “expectations gap” between what stakeholders and regulators expect of boards and senior executives and what theyactually do.

One strategy that organizations employ is Enterprise Risk Management (ERM). This emerging business practice emphasizes a top-down, holistic approach that increases the like-lihood that an organization will institutionalize effective risk management systems, thus pro-tecting and enhancing stakeholder value.

Through this Orientation Programme, public sector workers will benefit from the value to be placed on developing their skills and assist-ing their transition from their very first day of employment. In addition, the programme will help to foster a supportive, team-oriented work environment within the various MDAs. Most importantly, the Programme will become an important first step in developing a work-force that is committed to providing seamless service, maximizing resources and setting the standard for excellence which is being pursued under the new wave of modernization.



Target Groups

• Professionals responsible for Risk Management, Operations Management, Human Resource and Administration, Corporate Planning, Internal Audit, Monitoring and Evaluation, Asset Management and other related areas


• All levels of public sector employees, particularly those who are new entrants to the sector• Executives and senior managers• Managers and supervisors• Clerical and ancillary staff

Target Groups

Risk, Crisis and Disaster Mitigation and Management

The dynamism of the global environment has influenced an increase in the severity and diversity of risks and crisis. This course will equip participants with the knowledge, skills and techniques to identify, quantify, mitigate and manage risks. It will introduce participants to a wide range of theoretical perspectives on and practical issues in risk management through the exploration of natural, technologi-cal health and terrorist-related and other risks including hurricanes, earthquakes, air crashes, and terrorism to public health incidents such as pandemics. The course gives participants the knowledge, skills and confidence to analyse the world of risk dispassionately and constructively.

This course will simulate a real-life disaster and give participants the opportunity to manage the crisis as it unfolds and experience first hand, the challenges of emergency response, while gaining an appreciation of the need for proactive planning, implementation and maintenance.

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Target Groups

• All Crisis Management team members and all personnel involved in Emer- gency Response • Individuals responsible for Risk Manage- ment, Physical Security, Facilities, Human Resource and Administration • Corporate officials of large offices or operating facilities



Organization:

(Current and back issues)

US$ 5.00 J$ 350.00

US$ 25.00

US$ 50.00

J$ 2,000.00

J$ 4,000.00

CJPSM is essential reading for public, statutory and private sector professionals, academics, researchers and students and an important inclusion in public and private libraries as critical reference material.


AVAILABLE FOR SALE AS “Back Issues”Contact: [email protected]

November 1999ISSN 0799-0847

Political Dimension of State Sector ReformKenny d. anthony

In Pursuit of Public SectorReform-Process and ProductsP.i. gomes

Negotiating Under Pressure:Selling Public Assets in Trinidad & Tobagoderyck r. Brown

Reforming the Cabinet Office:Strenghtening the Core of Government in JamaicaCarlton davis

Anchoring a Programme of Macro-economic Stabilisation: Lessons from the Experience in Barbadosalvin g. wint

may 2000ISSN 0799-0847

Building Partnerships for the Development of the Social SectorClaire Bernard

Pensions Reform in Jamaica: Lessons for Small Nation - States from the Chilean Experienceryan evans

Aid Effectiveness in the Caribbean:Revisiting Some Old Issuesdesmond Brunton

Practice Notes: John M. RobinsonNotes and Reports Conference Reports


Privatization in Jamaica and the case of Telecommunications of Jamaica LimitedLenworth taylor

Applying the Agency Cost Model to the “Executive Agency” concept in Jamaicaderrick mcKoy

Performance Management in Government: What Works, What Doesn’tCharles Polidanola

Human Resource Management and Public Sector Reform in Trinidad and Tobagoann-marie Bissessar

may 2002ISSN 0799-0847

Knowledge Managementfay durrant

The Proposed Jamaican Access to Information Legislationemerson o. st. Bryan

Management and Technology:Nexus in the Information Agenadine i.V. manraj

Practice Notes: art daniels winston Hay

Notes and Reports: Lincoln Price


Developmental Intervention: A Contemporary Perspective nikolaos Karagiannis

Efficiency of the Finance and Administration Branch of the Taxpayer Audit and Assessment Departmentdean a. Christie

Performance Appraisal in the Taxpayer Audit and Assessment Department (T.A.A.D.)andrew edwards

Practice Notes:Managing Change Through the Development of Human Resources :Issues and Challenges for Employers and Their Organizations in the Caribbeanashwell e. thomas

Research and Policy: Essential National Health Research in Jamaica W.I. aldrie Henry- Lee and J. Peter figueroa

Notes and Reports: Conducting Stakeholder Analysis to Improve Policy Making stanley Lalta

Notes and Reports: Accounting in a Global Environment for National Development Shirley Tyndall

may 2001ISSN 0799-0847

Human Resource Management and Workplace Restructuiring in the Jamaican Public Sector:The Case of the Tax Administration Reform Programmesonia mitchell & noel m. Cowell

The Regulation of Industrial Conflict:A Cross-Country Comparison of the Systems of Industrial Disputes Resolution in Trinidad & Tobago, Jamaica and St. Luciaorville taylor

Project Management Practices of Public Sector Organisations in the Caribbean Agriculture Sector Prasanta Kumar dey &Christopher Blackwood

Enterprise Competitiveness in a Small, Developing Low Growth Economy: Jamaican Experiencesalvin g. wint

Notes and Reports:The State in the Third Millennium:A Caribbean Perspectivenorman girvan


Executive Agencies in Jamaica: The Story Thus Far and the Central Managementdr. Carlton davis

Issues in Public Sector Accountability: Lessons for the Executive Agencies in Jamaicaderrick mcKoy

Executive Agency: A Manifesto Against “Administrivia”Professor edwin Jones

The Legal Limits of “Businessisation” of the Public Sectordr. the Hon. Kenneth o. rattray

Executive Agencies and Good Governancedr. Jim armstrong

Executive Agencies: Intellectual Background to the Search for Appropriate Institutional Formsdr. Philip d. osei

may 2003ISSN 0799-0847

The New Trade Initiatives and Caribbean RealitiesVanus n. James, ralph m. Henry and Lou anne a. Barclay

Computer Technology and the Jamaica Constabulary Forceangella thomas

An Investigation Into the Attitudeof a Selected Group Within the Jamaica Constabulary Force Peggy-anne de silva, dormah Harrison and Janet mitchell

Practice Notes:A Note on the Government as Employer: Challenges and ProspectsP.i. gomes

Notes and Reports:Privatization in Jamaica: Success or Failure? Paul Payton


An Assessment of the Citizens’ Charter in Jamaica (1994-99)Jimmy K. tindigarukayo and sandra J. Chadwick

The Jamaican Industrial Disputes Tribunal (IDT) in the 1990s and Beyond: Is There a Bias?orville w. taylor and april a. Lennox

Decentralization of Decision Making in the Public Sector: A Comparative Analysis of the Management of the Human Resource Functionsdunstan J. newman and Phyllis nalty- raymond

Practice Notes: Greening of Government - A Case Study of Jamaicaelizabeth emanuel

Caribbean journal for the PubliC seCtor managementC

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may 2004ISSN 0799-0847

AcademicJamaican and Caribbean Development: Shaping the FutureProfessor neville C. duncan

Case StudyMobile Competition and its Impact: A Case Study of Jamaica franklin Brown

Practice NotesThe Public Service Commission in Saint Vincent and the Grenadines: Theory, Reality and ChangeCecil a. Blazer williams

The Role and Function of the Public Service Commission Kenneth r. Lalla

The Role and Function of The Public Service Commission of Barbados in the Light of Current Human Resource Management Challenges and the Changing Nature of the Public Service ralph Jordan


Human Resource Systems for Regulatory Institutions: An Imperative for the CaribbeanProfessor andrew downes and avril Husbands

Public Sector Reform – Too Important to be Left to the Public Sector Alone?Keith Bastin, Brian fox and simon James

Strategic Environmental Assessment – A Case Study of Jamaicaelizabeth emanuel

State of Governance and Governance of the State of JamaicaProfessor edwin Jones

Global Negotiation and their Implications For Jamaica’s Public Policy Developmentwesley Hughes

may 2006ISSN 0799-0847

Privitisation and Contracting Out as a Governance Strategy in Trinidad & Tobagoann marie Bissessar

The Role of Ministry Papers in the Public Policy Process in JamaicaPhilip osei and deneal walters

Strategic Human Resource Management in the Executive Agencies in JamaicaJennifer Henry

Reducing the Cost of Distance Learningron Kovac


The 1997 Financial Crisis of Jamaica: What are the Prospects for its Recurrence?archibald a. Campbell and Lou anne a. Barclay

Computer Literacy Survey In a Government DepartmentJimmy tindigarukayo

New Public Management and Sleaze: A Symbiotic Relationship in a Developing Countryann marie Bissessar

may 2007ISSN 0799-0847

Reform Experiences in the Commonwealth Caribbeanann marie Bissessar

Benchmarking the Citizens’ Charter in Jamaica: an Empirical EvaluationJimmy Kazaara tindigaru-kayo

Parliamentary Oversight of Executive Procurement: Whither the Contractor-General?Reforming Parliamentary Over-sight of Executive Procurement in Belize and Jamaicaderrick V. mcKoy

Corporate E-mail: A Look at its Use in Jamaican Companies as a Customer Service Toolmarlene Carr

may 2005ISSN 0799-0847

The Executive Agency Model in Jamaica: New Public Management in the Caribbeanmichael wearne

The Agencification Experience at MINDmaria Jones

The National Works Agency Experi-ence – The Journey as an Executive Agencyivan anderson

Transforming Government Agency by Agency: How the Office of the Reg-istrar of Companies Reinvented ItselfJudith ramlogan-Chung

Enterprise Competitiveness in a Small, Developing Low Growth Economy: Jamaican ExperiencesPatricia Holness

Implementation Experience at the Registrar General’s Departmentnorman girvan


Strategic HRM: Aligning the Organiza-tion to Drive ResultsBlossom o’meally nelson

Thinking and Acting Strategically – The HR Waynovar P. mcdonald

Perfecting Your Communication StrategiesCarmen e. tipling

Leading Human Resource Values: Challenges for JamaicaProfessor edwin Jones

Developing High Impact Human Resource Professionalswilliam e. Clarke


The Contribution of the Samuel Jackman Prescod Polytechnic to the National Development of Barbadosandrew downes

Revisiting the Parish Development Committee: Implications for Improved Local Governance and Developmenttameca natalee Brown

The Toll Road…Did We Get It Right?Kingsley thomas

may 2008ISSN 0799-0847

The Continuing Crisis of Local Governance in Trinidad & Tobago, West Indiesann marie Bissessar

Should Performance Appraisal Systems be abolished in Jamaica?Jennifer e. wynter-Palmer

Quality Assurance in Tertiary Education and Training: The Case of the Management Institute for National DevelopmentJacqueline solomon-wallder and ann-marie smith


The Ombudsman Institution in a Small Developing Nation: St. Lucia – Issues, Concerns and Suggestionsnajmul abedin

Institutions and the Management of Environmental Disasters in Small Fragile Statesann marie Bissessar

Beyond Performance Appraisal – A Comprehensive Approach for Improving Employee PerformanceJennifer e. wynter-Palmer

The Caribbean Court of Justice (CCJ): Who Stands to Gainduke e. e. Pollard

88


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____

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____

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3.A

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____

____

____

____

____

____

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___

____

____

____

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C.

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____

____

____

____

____

___

Dat

e

2.A

pplic

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tere

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____

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____

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____

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Org

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tam

p:

90




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