MIND-BLOWING TRAINING: Achieve Differentiation

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ACHIEVE DIFFE R ENTIATIO N A Drama t i c Impa ct S er i e s L eaders h i p S a l e s and Marke t i ng Pers ona l Deve l opmen t Cu st omer S erv i c e

description

CUSTOMER EXPERIENCE TRAINING: “Wow”, is no longer enough, you must offer them an “OMG “ mind-blowing Customer Experience.SALES TRAINING: A salesman's lack of preparedness, lack of confidence and lack of presentation and story-telling skills present them as totally inept and incapable. Wasted opportunity, you must agree.

Transcript of MIND-BLOWING TRAINING: Achieve Differentiation

Page 1: MIND-BLOWING TRAINING: Achieve Differentiation

AC HIEVE DIFFERENTIATI O N

A Drama tic Impact SeriesLe adersh ip

Sa les and Marke ting Persona l Deve lopmentC ustomer Service

Diamond Bank Lagos Inductees Etisalat Experience Centre Staff Fine and Country Staff

First Bank Inductees BAT Benin Training Film Production for BAT Training

S O ME O F O UR RECENT W O RK

TESTIM O N IALS

The Customer Service class with had with your organisa tion was interesting and thought-provoking. It has opened a new thought pa ttern on how I should

rela te with our customers who are the reason we are in business. -Ebirim, Uzochukwu C . D iamond Bank Plc O werri.

We love the way Customer Centri C ity Limited gets passiona te about our business.

They are like an extended part of the family -Ngozi Nzekwe MD. Teknokleen

It is the Bespoke content and passiona te delivery tha t gets me every time! C C C rea lly “ feels” us! My sta ff love their tra inings too!

-Udo O konjo- Iwea la Fine & Country

Account N ame: Customer Centricity Ltd Account Number: 0274010100029908 Bank N ame: Fidelity Bank Plc. Contact Deta ils: 08034017914 , 08033467213

Payment Deta ils:

WE GO ROUND THE CUSTOMER TWICE

15 Biaduo Road, O ff Keffi Street, SW Ikoyi, Lagos. Tel: + 234 1 842 9513www.customercentricityltd.com Follow us on Twitter: @ c_centricity

Page 2: MIND-BLOWING TRAINING: Achieve Differentiation

Customer Service just got even more drama tic! Lights, Camera , Action! Act your way from giving “Wow” Service to delivering exceptiona l O M G ! Customer Experience every time.It is sa id tha t in today's competitive business environment, customers must be extra ordinarily delighted. We used to say, “ O ffer them a 'wow' Customer Service. At Customer Centricity Limited we are stepping it up ma jor notches because “Wow” , is no longer enough, you must offer them an “ O M G “ mind-blowing Customer Experience. Let's work together in these 2 days to crea te both a paradigm and an a ttitude shift.O ur Branded Service Thea tre (BST) © offers crea tive new ways through role plays and acting sessions of making sure tha t your Service Delivery goes beyond wha t is expected to offering the fascina tingly and astoundingly unexpected!

AB O UT THE C O URSE

Dura tion: 2 daysDa te: Monday 25th – Tuesday 26th February, 2013 Venue: AG D C , No 7 Ma itama Sule Crescent, O ff Awolowo Rd, SW Ikoyi,

LagosCourse Fees: N 70 , 000Time: 9 .00am - 4 .00pm

F O R WH O M

D iscover excellent communica tion skills for effective service delivery.G et inspired to give more care and considera tion to the customers a t every touch point. The use of Customer Service efforts to improve company's profit consistently.Working the Customer Voyage Chart © to optimise experience enhancement opportunitiesWays to pre-empt (be five steps ahead) the customer.Simula tions and practica l tips to handling ira te customers and service errors.Shaping persona l a ttitude and effective steps to Service Recovery.Blending with the G olden Concept of Service Exaggera tion

BENEFITS TO PARTIC IPANTS

All Customer Interfacing Sta ff

C O URSE DETAILS

Sa les Presenta tions in Stellar Performance Style

TO PIC :

Having a star product is grea t! Having a star product no one knows about is bad! Having a star product tha t sta ff cannot passiona tely and effectively ta lk about and present skilfully is terrible!! Many a sa lesman or marketing officer has been known to work tirelessly in securing tha t difficult appointment with the Head of Purchasing Department only to fa ll fla t on their faces when given their 17 mins to shine! Their lack of preparedness, lack of confidence and lack of presenta tion and story-telling skills present them as tota lly inept and incapable. Wasted opportunity, you must agree.This program is designed to ensure tha t wha tever product you intend to sell, its qua lities are expertly and effectively communica ted.

AB O UT THE C O URSE

Dura tion: 2 daysDa te: Thursday 28th February – Friday 1st March, 2013 9th Venue: AG D C , No 7 Ma itama Sule Crescent, O ff Awolowo Rd, SW Ikoyi,

LagosCourse Fees: N 70 , 000Time: 9 .00pm - 4 .00pm (on both days)

F O R WH O MBusiness O wners, Managers, Supervisors, Team leaders, Unit Heads, Marketers and Sa les Personnel

C O URSE DETAILS

Learn how they can package their message content to improve impactUnderstand how their body language a ffects their delivery. Practice voice delivery and use your voice to grea ter effect.Build presenta tions tha t crea te maximum impact.Deliver presenta tions with confidenceLearn to take charge of a room, handle and motiva te your audience with confidenceD iscover and develop a unique individua l styleTake your presenting skills to a new level of excellenceH ints and tips for effective presenta tionLearn how to present with style, fla ir and presence Receive feedback on your presenta tion style and development needs

BENEFITS TO PARTIC IPANTS

OMG OMG Exper ience The new W O W in Service De livery

TO PIC :

C USTO MER SERVICE SALES / MARKETIN G

Treatment

r pu ro oy d e uv ci tG

TO PIC :

Page 3: MIND-BLOWING TRAINING: Achieve Differentiation

Customer Service just got even more drama tic! Lights, Camera , Action! Act your way from giving “Wow” Service to delivering exceptiona l O M G ! Customer Experience every time.It is sa id tha t in today's competitive business environment, customers must be extra ordinarily delighted. We used to say, “ O ffer them a 'wow' Customer Service. At Customer Centricity Limited we are stepping it up ma jor notches because “Wow” , is no longer enough, you must offer them an “ O M G “ mind-blowing Customer Experience. Let's work together in these 2 days to crea te both a paradigm and an a ttitude shift.O ur Branded Service Thea tre (BST) © offers crea tive new ways through role plays and acting sessions of making sure tha t your Service Delivery goes beyond wha t is expected to offering the fascina tingly and astoundingly unexpected!

AB O UT THE C O URSE

Dura tion: 2 daysDa te: Monday 25th – Tuesday 26th February, 2013 Venue: AG D C , No 7 Ma itama Sule Crescent, O ff Awolowo Rd, SW Ikoyi,

LagosCourse Fees: N 70 , 000Time: 9 .00am - 4 .00pm

F O R WH O M

D iscover excellent communica tion skills for effective service delivery.G et inspired to give more care and considera tion to the customers a t every touch point. The use of Customer Service efforts to improve company's profit consistently.Working the Customer Voyage Chart © to optimise experience enhancement opportunitiesWays to pre-empt (be five steps ahead) the customer.Simula tions and practica l tips to handling ira te customers and service errors.Shaping persona l a ttitude and effective steps to Service Recovery.Blending with the G olden Concept of Service Exaggera tion

BENEFITS TO PARTIC IPANTS

All Customer Interfacing Sta ff

C O URSE DETAILS

Sa les Presenta tions in Stellar Performance Style

TO PIC :

Having a star product is grea t! Having a star product no one knows about is bad! Having a star product tha t sta ff cannot passiona tely and effectively ta lk about and present skilfully is terrible!! Many a sa lesman or marketing officer has been known to work tirelessly in securing tha t difficult appointment with the Head of Purchasing Department only to fa ll fla t on their faces when given their 17 mins to shine! Their lack of preparedness, lack of confidence and lack of presenta tion and story-telling skills present them as tota lly inept and incapable. Wasted opportunity, you must agree.This program is designed to ensure tha t wha tever product you intend to sell, its qua lities are expertly and effectively communica ted.

AB O UT THE C O URSE

Dura tion: 2 daysDa te: Thursday 28th February – Friday 1st March, 2013 9th Venue: AG D C , No 7 Ma itama Sule Crescent, O ff Awolowo Rd, SW Ikoyi,

LagosCourse Fees: N 70 , 000Time: 9 .00pm - 4 .00pm (on both days)

F O R WH O MBusiness O wners, Managers, Supervisors, Team leaders, Unit Heads, Marketers and Sa les Personnel

C O URSE DETAILS

Learn how they can package their message content to improve impactUnderstand how their body language a ffects their delivery. Practice voice delivery and use your voice to grea ter effect.Build presenta tions tha t crea te maximum impact.Deliver presenta tions with confidenceLearn to take charge of a room, handle and motiva te your audience with confidenceD iscover and develop a unique individua l styleTake your presenting skills to a new level of excellenceH ints and tips for effective presenta tionLearn how to present with style, fla ir and presence Receive feedback on your presenta tion style and development needs

BENEFITS TO PARTIC IPANTS

OMG OMG Exper ience The new W O W in Service De livery

TO PIC :

C USTO MER SERVICE SALES / MARKETIN G

Treatment

r pu ro oy d e uv ci tG

TO PIC :

STAR  

Page 4: MIND-BLOWING TRAINING: Achieve Differentiation

AC HIEVE DIFFERENTIATI O N

A Drama tic Impact SeriesLe adersh ip

Sa les and Marke ting Persona l Deve lopmentCustomer Service

Diamond Bank Lagos Inductees Etisalat Experience Centre Staff Fine and Country Staff

First Bank Inductees BAT Benin Training Film Production for BAT Training

S O ME O F O UR RECENT W O RK

TESTIM O N IALS

The Customer Service class with had with your organisa tion was interesting and thought-provoking. It has opened a new thought pa ttern on how I should

rela te with our customers who are the reason we are in business. -Ebirim, Uzochukwu C . D iamond Bank Plc O werri.

We love the way Customer Centri C ity Limited gets passiona te about our business.

They are like an extended part of the family -Ngozi Nzekwe MD. Teknokleen

It is the Bespoke content and passiona te delivery tha t gets me every time! C C C rea lly “ feels” us! My sta ff love their tra inings too!

-Udo O konjo- Iwea la Fine & Country

Account N ame: Customer Centricity Ltd Account Number: 0274010100029908 Bank N ame: Fidelity Bank Plc. Contact Deta ils: 08034017914 , 08033467213

Payment Deta ils:

WE GO ROUND THE CUSTOMER TWICE

15 Biaduo Road, O ff Keffi Street, SW Ikoyi, Lagos. Tel: + 234 1 842 9513www.customercentricityltd.com Follow us on Twitter: @ c_centricity