Company Services Overview

20 service trucks across Alabama & Florida Panhandle Average employment tenure is 13 years 24x7x365 emergency response available (4 teams on

call at all times regionally) Central dispatching and scheduling Administrative services located in Birmingham

Includes accounting, dispatch, sales, customer service, management team

Organization

2-Tier account management structure Primary contact is an assigned rep Secondary or backup contact assigned to cover vacation or

overflow 1 Foreman in each region responsible for local service delivery 2 Operations Managers responsible for overseeing all aspects

of service delivery 2 Admin support personnel responsible for billing, payments,

general non-operational inquiries

Account Management

Quotes – provided within 3 business days Invoicing – monthly, 30 day net; can be customized to

meet customer needs Parts sourcing – management of the entire process,

including obtaining parts covered by warranty

Account Management - Continued

Past retail customers have included Target, Home Depot and Belk

Current retail customers include Charles Schwab and Corr Wireless

Current high traffic customers include Alabama State Military Department with over 100 locations, wireless carriers with 300-2100 sites, surgical centers and vet clinics (total cell sites serviced approx. 4000)

Customers

Honeywell Liebert Trane York Emerson Master Gasfitter EPA (refrigerant) OSHA

Certifications & Training

Barber Coleman Trane Tracer Master Plumber Alerton Robertshaw Siemens CSI Novar Marvair Bard

Aaon Carrier Honeywell Liebert Trane York Marvair Airflow Sun Eubank Kooltronic Bard

Industry Relationships

Service Capabilities Chillers (1000 ton experience) Boilers (250 hp experience) EMS systems Split Systems Package Units 24x7x365 on-call emergency service covering all service areas Reach-in coolers and refrigerators Specialty HVAC systems which include humidification & de-humidification and

heat/re-heat Ice machines Remote 24x7x365 environmental monitoring & alerting Medical device chillers & HVAC units

HVAC/R Repair & Maintenance

Preventative Maintenance Methodology Regular preventative maintenance inspections (2-4 times

annually is most common) Identify and repair failing parts before complete system

failure to prevent escalating costs & catastrophic failure Monitor & record system pressures, temperatures and

humidity levels; can help with trend and power consumption analysis

Comprehensive checklist completed each PM Inspection

HVAC/R Repair & Maintenance – cont.

Technicians – Total Techs 14 Head office in Birmingham Techs strategically located across Alabama

Normal business hours are 8AM – 5PM M-F After hours service calls are responded to by the on-call

tech for the area All technicians are members of the United Association

of Journeymen and Apprentices of the Plumbing and Pipefitting Industry union

National & regional service is provided by our affiliates across the US

Field Offices & Technicians

Field Technicians

Levels of expertise State certified All have completed 5 year

apprenticeship program with the union (recognized by the Department of Labor)

All have a minimum of 5 years commercial HVAC experience before coming to Miller

Certifications Master Gasfitter Gasfitter Plumber Refrigeration HVAC Contractor CFC (EPA) OSHA

All HVAC trade services are conducted with in-house staff, with the exception of sheet metal fabrication

Trade Services Composition

Service fleet is comprised of Chevy Silverado HD extended or crew cab trucks with 4-wheel drive capability for remote access sites

Specs include: On-board fresh water tank with pressure washer 120v power Ladders All necessary hand tools Vacuum pumps Refrigerant recovery tools GPS navigation system Voice and data communication capabilities Digital cameras

Service Vehicles

Service report generated for each PM visit noting any abnormal conditions, recommendations, and work performed

Quarterly & annual reporting can be tailored for each customer

Reporting

Q & A

Closing

Miller Air is committed to exemplary service, quality results and satisfied customers. We achieve these goals through effective communication with customers to understand their needs and by responding to those needs in a professional and timely manner. Our expert service team is diligent in providing safe and high quality service to our customers.

Stuart MurrayMiller Air Conditioning462 35th Street NorthBirmingham, AL 35080Phone: 205-251-2159Cell: 205-540-6150smurray@millerair.net

Contact Information