Mike Siomiak - Allianz Australia - Establishing positive pre-injury relationships to better manage...

Establishing positive

pre-injury relationships

to better manage an

injury

Mike Siomiak

General Manager, NSW

Workers Compensation

27 February 2014

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Presentation name – Change via: View > Master > Slide Master

Introduction

“People are definitely a company's greatest asset. It

doesn't make any difference whether the product is cars

or cosmetics. A company is only as good as the people

it keeps.”

© Copyright Allianz 27/02/2014

Mary Kay Ash, Businesswoman and founder of Mary Kay cosmetics

Today we look at the impact that a positive workplace relationship

with our employees has on managing workplace injuries.

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Our approach to managing claims

Involvement throughout all stages:

Prevention

Notification

Early intervention

Rehabilitation

Return to work

Closure

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Topics

1 Claims and injuries

2 Positive workplace relationships

3 Claims management

4 Conclusion

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Claims

Responsible for 75% of serious

claims in 2010–11.**

4 weeks Average length of absence

from work(Safework 2013, Booklet)

• Body stressing

• Falls

• Being hit by a

moving object * WorkCover NSW, WORKERS COMPENSATION STATISTICS 2008//09

**Safework Australia, Key Work Health and Safety Statistics, Australia 2013

^Safework Australia, Incidence of Accepted Workers’ Compensation Claims for

Mental Stress in Australia, April 2013

Mental

Stress The most expensive claim^

$20, 990 The average gross incurred

cost for a claim in 2008/09*

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Cause of injuries

There are several factors which impact on whether injuries occur within the

workplace.

Non-workplace

Skills

Abilities

Expectations

Attitude

Behaviour

Social.

Workplace

WHS

Risk Management

Communciation

Culture

Systems/processes

Work/job.

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Prevention and intervention

Leadership and

management skills

Culture, morale and

behaviour Structural Support

Hazard Individual Injury Claim

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What can be done to reduce claims?

Awareness

Tools

Individual

Training

Risk solutions

Job

Active safety leadership

Wellness orientation

Workplace

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Topics



3 Claims management

4 Conclusion

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Positive workplace relationships

Job characteristics

Individual Company

culture

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Role of work: employees

Development of individuals’ self

esteem

Sense of belonging and competence

Social wellbeing

Structure to a person’s life

Fulfils work ethic

Morale

Self worth and dignity.

Research has indicated that work

contributes to the following:

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Role of work: employer

Commitment

Loyalty

Maintain required skill

levels

Attendance and

punctuality

Perform at required

level

Meet objectives and

targets.

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Job characteristics

Complexities

Time of day

Workload

Repetition

Emotional labour

Physical exertion

Social interaction

Working environment.


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Role of relationships: the link

Enhanced organisational performance

Workplace environment

Employment relationships

Quality of work life


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Impact of positive workplace relationships:

Company culture

Vision

Integrity

Teamwork

Effective

communication

Inclusiveness

& influence

Performance

management

Respect

Loyalty

Familiarity

Recognition Support

Comms

Trust Openness

Employee values Company values

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Workplace/job characteristics

Good job design and clarity

Excellent two-way communication

Good selection, induction & training

Clear feedback on performance

Thorough policies and procedures

Excellent leadership and management

Appropriate reward and recognition

Training

Flexibility

Increased role

clarity and less

conflict

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Increased commitment

Improved job satisfaction and

mood

Increased interest in work

Increased performance

Decreased psychological strain

Increased desire to remain

working for the organisation

Decreased

withdrawal/disengagement.


Individual level

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Topics



3 Claims management

4 Conclusion

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Life cycle of a claim

Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Prevent

Notification

Early intervention

Rehabilitation

Return to work

Closure


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Topics



3 Claims management

4 Conclusion

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Conclusion

An informed and engaged

workforce

The ability to manage change

Reduced injuries

Early recovery and RTW

Increased productivity

A reduction in long-term costs.


Continuously work with your staff to help them remain

an asset to your organisation

Building positive relationships will facilitate:

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Questions

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