PERSONAL ONLINE BANKINGMigration Flow Help Guide

Migration

REQUIREMENTS SCREEN/ CUSTOMER INFORMATION

Enter your current User ID and Click Login

Enter your current Password and Click Continue

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IntroductionThis quick guide will provide you with the information you will need to register to Mercantil Bank’s Personal Online Banking service.

STEP 1

Go to www.mercantilbank.com and click on the Personal Online Banking - Login

Getting Started

Click Continue to begin the migration process

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Read the Personal Online Banking Agreement and click Accept

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Click Continue to proceed

Note: You must agree to the termsand conditions to proceed with the Online Banking enrollment

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ONLINE BANKING SERVICES AGREEMENT

TEMPORARY PASSWORD

STEP 2

STEP 3

Select your delivery preference and click Continue

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STEP 4

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Select the Security Questions and Answers

Verify Connection by stating whether the device you are using is one you wish to register or not register

Click Continue

CHALLENGE QUESTIONS AND ANSWERS

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Retrieve the temporary password from your email, or SMS message, and enter the password

Note: If your Temporary Password expires, request another one by clicking Request a new Temporary Password

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STEP 5

STEP 6

SECURITY IMAGE AND PHRASE

CHANGE PASSWORD

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1 Select a security image which will be displayed every time you access the system to certify that you are in Mercantil Bank’s website. To see more options, click Show More

Create and confirm your security phrase and click Continue

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Note: Using your Social Security Number or ATM Card Number as a password is not recommended.

Your User ID and Password are both highly confidential, please do not share this information with anyone.

Create and Confirm new password.

Click Change Password.

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Congratulations! You’ve successfully completed your registration to the New Personal Online Banking service.

STEP 7 REGISTRATION CONFIRMATION

www.mercantilbank.comMember FDIC

Contact Us

Online and Mobile Banking Support Call Center

Toll free: 1-866-806-8125

Telephone calls from any other locations: (305) 629-1260

Toll free from Venezuela: 0-800-100-5469

Hours:Monday – Friday 7:00 a.m. – 8:00 p.m. EST.Saturday 8:00 a.m. – 5:00p.m. EST.

November 2017

Mercantil, empowering your world