Migrating to Unified Communications with Microsoft Lync · deck will be sent in a few days via...
Transcript of Migrating to Unified Communications with Microsoft Lync · deck will be sent in a few days via...
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© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Migrating to Unified Communications
with Microsoft Lync
Session #8 Making it Happen
with Professional Services
September 2012
The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Housekeeping….
• To reduce interrupts and noise, all lines will remain on mute
• To pose a question/comment, please use the Q/A menu
• A link to the recording of today’s presentation and the slide deck will be sent in a few days via email.
• Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn
The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Great Drawings! Nine opportunities to win!
• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)
• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series
• Up to eight chances per person to with the Vacation Voucher • Drawing for the iPad will be held at the end of each month and selected from survey responses for that month • One chance per person per month for the iPad drawing • Winners will be notified via email • Only US Legal Residents are eligible • Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series
8 x iPad 3s
$2,000 Vacation Voucher!
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
UC Migration with Microsoft Lync Series
Branch Office Deployments and Survivability
Call Recording and Compliance with UC
Making it Happen with Professional Services
Implementing IM/Presence/Voice & Video
Emergency Services and E911 with UC
Moving off the PBX
SIP Trunking – Turning on the Cost Savings
UC Mobility - Taking it on the Road
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Presenters
Alan D. Percy
Sr. Director, Marketing NA
Bill Skinner
Director of Professional Services
Benjamin Tosado
VP of Professional Services
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Agenda
Survey / Feedback
Q/A
Introductions and Housekeeping
Background
Thoughts on DIY
The Process – Bill Skinner
Customer Successes – Ben Tosado
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
DIY vs. Hiring Professionals
Implementing UC is a lot like installing a Pool:
• Do it yourself (It’s just digging a hole and filling it with water, right?)
• Requires special tools, knowledge and plenty of your time to complete.
• Least expensive
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
DIY vs. Hiring Professionals
Outsource the entire effort:
• Hire a professional for construction, seasonal startup/closing and weekly chemical testing, vacuuming and all maintenance.
• No prior knowledge, no specialized tools
• Most expensive.
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
DIY vs. Hiring Professionals
Hybrid Model:
• Hire out construction & seasonal startup/closing
• Do your own weekly maintenance
• Requires some knowledge and basic tools
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Making the Decision?
Considerations:
• Capital vs. Operational Expenses?
• One-time effort or an ongoing effort?
• Control?
• Training costs?
• Specialized equipment/software/tools
• Time to completion (and cost savings)?
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© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Introduction to Professional Services
September 2012
Bill Skinner
Director of Professional Services
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Planning & Design
Project Lifecycle
Implement
Manage
Focus
Teamwork
Leadership
Communication
Process
Scalability
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Project Lifecycle
• Establish goals
• Obtain project funding
• Form project team
• Design network architecture
• Determine strategy for success
Planning and Design
Network Design
Proof of Concept
Project Planning
Methods Development
Migration Planning
Acceptance Planning
OA&M Planning
Network Assessment
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Project Lifecycle
• Procure and delivery components
• Install, configure, and test
• Monitor progress
• Ensure successful deployment
Implement
Site Survey
Physical Installation
Implement/ Configure
Project Management
Network Integration
Staging
Training
Hardware Procurement
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Project Lifecycle
• Support fully operational system
• Monitor for success
• Planning for network changes and system growth
• Optimize for continuous improvement
Support and Manage
Software Maintenance
Help Desk
Software Upgrade
Technician Dispatch
MACD
Spares Management
Performance Upgrades
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Who’s the Right Person for the Job?
Experience
Lessons Learned
Best Practices
Methods Development
One-time event
Existing Infrastructure
Customer Partner Vendor
Capital vs Operational
Control
Timeline
Training
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
AudioCodes and Lync Resources
The System Integrator Partner Business Case for Microsoft Lync
Forrester Total Economic Impact
Microsoft Lync Case Studies
Microsoft Lync Recorded Webinars • Microsoft Lync Migration Strategies
• SBA – Installation and Configuration
• SBA – Upgrade and Recovery Process
• Lync System – Voice Aspects Overview
• SIP Trunking with Microsoft Lync
AudioCodes Services that Help Complete the Voice Solution for Unified Communications
AudioCodes Professional Services
NOTE: Just right click and open hyperlink!
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Professional Services For Unified Communications
Benjamin Tosado
VP of Professional Services
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• 10 Year Microsoft Gold Partner • Specialized in Unified Communications • Messaging and Hosting Competencies • Awarded Microsoft Voice Partner of the Year in
2011 • Successful Microsoft UC Deployments in
Commercial, Government, Enterprise and Healthcare
• Microsoft MEC (Microsoft Experience Center) Facilitators and PSLP (Premier Support for Lync Partner) Certified
About CONQUEST
![Page 20: Migrating to Unified Communications with Microsoft Lync · deck will be sent in a few days via email. •Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn](https://reader034.fdocuments.us/reader034/viewer/2022043016/5f38ee7a3112735a903e0d45/html5/thumbnails/20.jpg)
• Assistance Understanding the Value of UC • Planning and Architecture
• Deployment and Migration
• Adoption and Readiness
• Ongoing Support
Available UC Services
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• Helps Quantify UC Benefits
• Examine Communications Spend and Work Roles within an Organization
• High Level Scope for a UC Solution Build on Microsoft Technologies
• Determine Savings from UC Solution & Overall Solution ROI
UC Value Assessment
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• Discuss Solution Goals
• Examine Existing Environment
• Meet with Technical Teams to Discuss Architecture and Deployment Plan
• Document Solution Architecture and Deployment Plan
Planning and Architecture
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• Can be a Hang Up – Need to Understand Users
• Assistance Selecting Endpoints
• Developing Training Materials
• Training Delivery
• Ongoing Training Strategies and Aids
Adoption and Readiness
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• Conquest Care for UC – One Support Contact
• Ongoing Hardware and Software Maintenance
• 24x7 Monitoring
• Preventative Maintenance
• Personalized Support Experience Backed by Microsoft Premier
Ongoing Support
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End to End Deployment and Support End to End Deployment Customer Supported Augmented Deployment and Customer Supported
Customer Examples
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Survey Time!
$2,000 Vacation Voucher!
We appreciate your feedback!
Please complete the short survey
www.surveymonkey.com/s/UCMIGRATION8
8 x iPad 3s
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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Q/A and To Learn More:
• Questions: Use the Q/A menu on Live Meeting
• To request immediate follow-up: www.audiocodes.com/Lync
• More on Lync solutions: • Whitepapers
• Recorded webinars
• Videos
• Datasheets/Brochures
• Social Media • LinkedIn - AudioCodes / Lync Resource Center Group
• Twitter – @AudioCodes or @AlanDPercy
Booth #808 October, 2-4, 2012
Austin, TX
See us at:
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© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Thanks!
More on Lync solutions at: www.audiocodes.com/Lync
Alan D. Percy [email protected]
Twitter: @AlanDPercy