Microsoft Word - IBM Guidelines 1 January 2009 _1_

Individual Inward Bound Mission Assistance, Guidelines

Effective: 1 January 2009 of 22

EMIA EXPORT MARKETING & INVESTMENT ASSISTANCE

Guidelines Individual Inward Bound Mission



Index

Heading Description Page No.

1. Definition of the EMIA scheme 3

2. Minimum Mandatory Requirements 3

2.1 Eligible Enterprises 3

2.2 Qualifying Criteria 4

3. Limitation of Assistance Offered 4

4. Diagram of the Individual Inward Mission assistance Process 6

5. Individual Inward Mission (IIM) Assistance 7

5.1 General Description of the Offering 7

5.2 Scheme Specific Qualifying Criteria 7

5.3 Financial Contribution 7

5.4 Supplementary Information required 8

6. Description of Application Documentation and other

requirements 10

7. Description Of Claim Documentation and Other Requirements 13

8. Definitions & Terminology 17

9. How to Contact the EMIA Administrators 19



1. Definition of the EMIA Scheme

The purpose of assistance under the EMIA scheme is to partially compensate exporters for costs

incurred in respect of activities aimed at developing export markets for South African products &

services and to recruit new foreign direct investment into South Africa.

The programme comprises the following Individual Participation Incentive Schemes:

- Individual Exhibition (IE) and In-Store Promotions (IP)

- Primary Market Research (PMR) and Foreign Direct Investment (FDI)

- Individual Inward Missions (IIM)

The programme comprises the following Group Participation Incentive Schemes :

- Group Inward Buying Missions (IBM) Group Inward Investment mission (IIM)

- National Pavilions (NP)

- Outward Selling Mission Assistance (OSM) and Outward Investment Mission Assistance

(OIM)

2. MINIMUM MANDATORY REQUIREMENTS FOR IINDIVIDUAL PARTICIPATION INCENTIVES

2.1 Eligible Enterprises

The following enterprises qualify for assistance on condition that they are operating and trading

for more than one financial year.

- South African manufacturers of products

- South African export trading houses representing at least three SMME’s or HDI’s owned

businesses

- South African commission agents representing at least three SMME’s or HDI owned

businesses

- South African Export Councils, Industry Associations and Joint Action Groups representing at

least five (5) South African entities.

- Entities in the following service sectors:

• Capital equipment services

• Consulting engineering services

• Civil engineering contractors

• Film production



• Pre-qualified Tourism services, only for Investment purposes excluding real estate

agents.

• Pre-qualified ICT services

• Business Process Outsourcing services.

2.2 Qualifying Criteria

1. Export readiness of applicant

2. Export/production performance of the applicant

3. Export/marketing competence of person visiting the foreign country

4. Potential available/accessible production/export product capacity

5. Extent of export marketing planning

6. Type of product for export and local sales performance

7. Level of labour absorption, location and technological requirements

8. Industry in which the venture operates or is planned

9. Submission of general and specific qualifying documentation and adherence to general and

specific criteria as stipulated per each EMIA offering.

2.3 Permissible submission of an application

1. All applications must be submitted at least two months prior to the commencement date of

the event.

2. Applications cannot be considered earlier than six months prior to the commencement date

of the event.

3. All applications submitted on the last day of the permissible submission period will be

provided with an opportunity to submit outstanding information within 5 working days. The

application will not be considered if the outstanding information and documentation are not

submitted within this period.

3. Limitation of Assistance Offered

1. Individual Participation (Individual Exhibitions, PMR, FDI and Individual Inward Bound

Missions) of assistance is limited as follows per calendar year.

i. R200,000 per HDI entities

ii. R180,000 per SMME entities

iii. R 135,000 per Other sized entities



2. Participation in countries, which are members of the South African Customs Union

(Botswana, Lesotho, Swaziland, and Namibia) is excluded from EMIA assistance.

3. EMIA incentives are not available for events taking place in the period 10 December up to

and including 10 January of each year.

4. Only one representative per business will qualify for support. The representative should be a

senior executive, and in authority to conclude contracts on behalf of the firm.

5. Assistance under EMIA will be restricted to exporters or export agents for the export of value-

added products that will enhance the export capacity of South Africa. A product must have a

local content of at least 35% to qualify for assistance.

6. EMIA applicants must disclose information on related parties where the one party can

exercise ‘significant/ insignificant/ substantial/ insubstantial influence’ over another party in

making financial and operating decisions or can exercise control or joint control over the

other party. Assistance to these parties is to the sole discretion of the Adjudication Board.



4. EMIA Individual Inward Missions (IIM) Assistance Process

Step 3: • Submit the application form at least 2 months prior to the starting date of the event

• The application form should be sent via registered mail, hand/courier deliver

Step 1:

Obtain an EMIA

Information pack

via e-mail or from the Website

www.thedti.gov.za Contact no:

(012) 394 1014

► Step 2: • Complete the Application form.

• The application form goes hand in hand with this

Guideline document.

• An application should be fully completed and

accompanied by supporting documentation as stipulated in the Checklist of the application form.

• For Enquiries phone or Assistance:

(012) 394 1014

►

Postal Address Department of Trade & Industry

The Enterprise Organisation

Private Bag X 86 Pretoria

0001

Physical Address the dti Campus

EMIA-TEO

Block A - Ground Floor 77 Meintjies Street

Sunnyside, 0002

Step 4:

• The Applicant will receive an

acknowledgement letter within 4 working days.

• Outstanding documentation will be

requested – the applicant would be allowed 5 working days in which to

supply the requested outstanding documentation.

► Step 5:

• Only complete applications will be

considered by an Adjudication Board • EMIA will supply an Approval or Rejection

letter within 20 working days from

submission of a complete application. • The EMIA applicant should ensure that

written confirmation of approval is received prior to the date of departure.

► Step 6:

• An approved applicant will receive an approval letter

• Included with this approval letter will be the terms and condition of approval

• A claim form will accompany the letter of approval

Step 7:

• Read the claim form and Guidelines carefully so to be well acquainted with the rules and

procedures before undertaking the trip and incurring expenses. • Identify which, documentation is required with the claim

• Be aware of the acceptable means of payments.

• All invoices and proof of payment should be in the name of the approved entity.

► Step 8:

• The claim form should be submitted within three months from the end

date of the event • No late claims will be considered for payment.

• Claims or claim items outstanding after the three months, will be

cancelled

Step 9:

• EMIA advisors will process and validate the claim:

• The claimant will receive a letter of acknowledgement within 4 working days

• 30 working days turnaround time on complete claims, allow an additional 10 days for payment by the dti finance section

• If a claim is complete with all the necessary supporting documentation as required on the

claim form and checklist, it may then be considered for approval.

► STEP 10 : • The claimant has to submit a follow-up report in addition to the

questionnaire supplied, on the export successes achieved as a result of the visit, within six months of the event.

• Should this report not be submitted, The Department of Trade and

Industry (the dti) reserves the right to exclude the individual/ company from receiving further assistance under the EMIA scheme.



5. Individual Inward Bound Trade Mission Assistance (IIBM)

5.1 General Description of the Offering

Assistance is provided to South African entities organising an inward buying/investment mission

to enable a prospective buyer/investor to make contact with them to conclude export orders or

attract foreign direct investment.

5.2 Scheme Specific Qualifying Criteria

1. The business invited must have a large buying/investment capacity and the representative

of the business must be a decision-making officer who is able to conclude contracts.

2. The mission member must attend all business appointments and functions.

3. EMIA will not consider follow-up visits. The buyer/investor must not have previous relations

with the company.

4. Assistance for an individual inward mission can be considered when inviting foreign experts

for capacity building within the industry in terms of technology or skills transfer. The aim

should be to build capacity that will lead to improved production systems and processes in

addition to conclude export orders and attract foreign direct investment.

5.3 Financial Contribution

TYPE OF QUALIFYING ENTITY

DESCRIPTION OF OFFERING DESCRIPTION OF BENEFIT

HDI’s Economy Class return airfare � Including domestic air travel in

South Africa

100% to a maximum of R13,000

SMME’s Economy Class return airfare � Including domestic air travel in

South Africa


Other Size Economy Class return airfare � Including domestic air travel in

South Africa


All entities Subsistence allowance � Up to 5 days

R1,200 / day

All entities Rental of vehicle

R 200 per day to max. 5 days



5.4 Supplementary Information required for with the Individual Exhibition

application form

(Refer to detail description of required documentation on page 12-13 of this document)

Supplementary Information required with application form for Individual Inward

Bound Missions

1. For Inward buying Missions the applying business must submit a copy of the

Customs & Excise registration certificate.

2. Proof of registration of the entity

3. Full colour product brochures. (Buying Mission) and/or a Detailed Business Plan

(Investment Mission)

4. Financial Statements or bank statements in the case of a sole proprietor

5. A motivation for the Buying mission including:

- Objectives of the mission,

- The market potential of the industry,

- Any import restrictions, and

- Export potential of industry and products concerned.

Or

- A motivation for the Investment mission including:

- Objectives of the mission.

- Investment potential of the investors

Or

A Motivation for Capacity Building within the Industry mission including:

- Project Proposal

- Profile of the invited specialist.

6. Applicants must submit a detailed itinerary with the application. The itinerary must

clearly set out objectives of daily activities.

7. A profile of the invited company such as a website address etc. as well as a letter

from the foreign company confirming the designation of the buyer/investor.



Additional Documentation required from an Export Trading House, Commission

agent or Industry Association

7. Industry Associations, Export councils or Joint Action Groups, must supply:

• Brochures of at least five South African businesses

• Letters of permission to represent these businesses at this event.

• Details in terms of export capacity on the application form of the five

companies represented at the event

8. If the applicant is a Commission agent, copies of agency agreements from 3

represented SMME’s or HDI’s.

9. If the applicant is an Export Trading House, letters confirming permission to

represent three SMME’s or HDI’s.

Entities that are outsourcing their manufacturing process

10. These entities will only qualify on submission of:

- Formal outsourcing agreement/s between the entity and the manufacturer/s or

- Other proof substantiating that the entity is the legal owner of the product/design or

patent.



6. Description of Application Documentation and other requirements

6.1 Customs and Excise Registration Certificate

Businesses/individuals applying for EMIA assistance must be registered with the Commissioner

of Customs & Excise. A copy of the registration certificate must be attached to all applications.

6.2 Proof of registration of the entity

- In the case of a entity registered as Ltd, (Pty) Ltd a copy of the Incorporation certificate and

certificates in respect of all name changes effected.

- In the case of an entity registered as CC, a copy of the Founding statement and amended

statements confirming name changes effected.

- Sole proprietors must submit a certified copy of a South African identity document with all

applications for EMIA assistance. Foreigners must submit certified copies of their passports

and proof of registration with the South African Revenue Services.

- A Partnership agreement in the case of the Partnership

- Articles of association or other proof in the case of an Industry association.

- Documentary proof of the establishment of a Trust

6.3 Product Brochures

The brochure must be printed on good quality paper, EMIA also accepts a CD ROM format. The

brochure must contain the following information

- The entity name and logo

- International contact details

- Carefully edited pictures of the products

- Description of products and the international specifications where applicable

- An export-trading house or commission agent can either submit their own brochure

reflecting all products represented or those of the entities represented.



6.4 Financial Documentation

- Entities are required to provide the latest audited financial statements;

- Or in the case of a CC latest financial statements signed off by the accounting officer of the

Close Corporation;

- Or in the case of sole proprietors, bank statements for the last three months.

- The latest financial statements must be prepared and signed off by registered accountants.

If the latest financial statements are not available, after a period exceeding six-months from

the financial year-end of the entity, the registered accountant must provide the reasons for

non-availability. In addition to this the applicant should provide EMIA with audited financials

pertaining to the previous financial year.

6.5 Air Ticket Quotations

Customers must obtain 2 quotations one from each of their choice.

- Only the lowest quotation will be considered for reimbursed.

- EMIA will not be responsible for any cancellation fees, or any additional costs, which are

incurred due to travel deviations. All additional costs will be borne by the customer.

- It is the responsibility of the customer to make the arrangements for air-tickets. This includes

the booking, issue and delivery stages.

6.6 Additional Documentation required from an Export Trading House, Commission agent or

Industry Association

Industry Associations, Export councils or Joint Action Groups, must supply:

- Brochures of at least five South African businesses

- Letters of permission to represent these businesses at this event.

- Details in terms of export capacity on the application form of the five companies represented

at the event

Commission agent, copies of agency agreements from 3 represented SMME’s or HDI’s must

accompany the application.

Export Trading House, letters confirming permission to represent three SMME’s or HDI’s must

accompany the application



6.7 Outsourcing Agreements

- Entities that are outsourcing their manufacturing process will only qualify on submission of:

- Formal outsourcing agreement/s between the entity and the manufacturer/s

Or

- Other proof substantiating that the entity is the legal owner of the product/design or patent.

6.8 Motivation for Mission Assistance

A motivation for the Buying mission including:

• Objectives of the mission,

• The market potential of the industry,

• Any import restrictions, and

• Export potential of industry and products concerned.

Or

A motivation for the Investment mission including:

• Objectives of the mission.

• Investment potential of the investors

6.9 Other supporting documentation for Inward Missions.

The following documentation is required for the specific purpose of applying for Inward Missions

• Applicants must submit a detailed itinerary with the application. The itinerary must be clear

in terms of objectives of daily activities.

• A profile of the invited company such as a website address etc. as well as a letter from the

foreign company confirming the designation of the buyer/investor.

• 3 Quotations in respect of the air ticket, one from each of EMIA’s preferred service providers

and a third from a service provider of choice.



7. DESCRIPTION OF CLAIM DOCUMENTATION AND OTHER REQUIREMENTS

7.1 Permissible Submission date of a claim

- The claim form and all supporting documentation, together with the relevant post-event

questionnaire must be completed and submitted to EMIA within three months after the

return of the inward buyer/investor to the approved business destination.

- Incomplete claims and claim items received after the three months will be rejected without

exception. Customers will forfeit the in principle approval granted to them if they do not

submit the claim form and all supporting documentation within three months after the date of

return from the approved business destination.

- Claims, in respect of which claim items/documentation are outstanding after three months,

will be cancelled.

7.2 Invoices

- All invoices and proofs of payment must be made out in the name of the approved entity.

- Invoices without verifiable VAT registration numbers, company registration numbers,

telephone and fax numbers, and without addresses will not be considered for the claim as

they cannot be authenticated.

7.3 Air Ticket and proof of payment

- Original or certified copies of the business/economy class air tickets or e-ticket, which must

be accompanied by an invoice and proof of payment.

- EMIA clients will not be reimbursed for air tickets where Voyager miles were utilised. In

circumstances where a client uses a service provider other than an EMIA Preferred Service

Provider, the Service provider will have to indicate the source of payment made by the

client. The client will have to provide proof to support this source.

- Fax copies of the electronic air ticket or e-mailed from the travel or issuing agent specifying

the routes, dates, name, time, agent, value and proof of payment.

o No invoices are required where an e-ticket was issued

- Please note that if the ticket was changed for what ever reason, all tickets issued must be

submitted and the reasons thereof.



7.4 Specific Cases where Third Party Payments will be considered for re-imbursement

- When the payment incurred by the director of the company or the responsible person as

stipulated in the Application form.

7.5 Passport

Certified copy of the passport clearly showing:

- Personal Particulars & SA Passport Control

- South African entry date stamps.

- Where passports do not have an entry and exit stamp, because they were scanned at

customs, a claimant will have to submit boarding passes as proof of entry/exit into or out of

South Africa.

7.6 Tax Clearance Certificate

- An original current/valid Tax Clearance Certificate must accompany all claims for EMIA

assistance under all EMIA programmes.

- Only an original certificate will be acceptable, a certified copy will not be accepted.

7.7 Documentation confirming bank details

- A fully completed original Credit Order Instruction Form with a bank stamp.

- The credit order is included in the claim form.

- An original or certified copy of a cancelled cheque or in the case of a savings account, a

bank statement on the bank’s letterhead.

7.8 Other claim requirements

- Faxed copies of the claim or documentation relating to the claim will not be accepted.

- A commissioner of oaths must certify all document copies submitted as true.

- EMIA can at any time request additional documentation / information regarding the

processing of a claim. Such documents can include copies of bank statements, cheques,

delivery notes, order notes, bank deposit slips and other documents regarded as being

material for claim purposes.

- A copy of the notification of approval must accompany all future correspondence and/or

submissions of further documentation to EMIA. Should EMIA receive further

correspondence/documentation unaccompanied with this notification of approval, EMIA will



not be held responsible for the loss or misplacement of these documents, which could delay

or hamper the administrative process.

- No claim will be considered unless accompanied by the following documents:

o A copy of the letter of approval for the relevant trip

o Invoices and proofs of payment (in the name of the approved entity) of all the

relevant costs incurred during the visit should be provided. Please note that

proof of payment in the form of bank statements printed from the internet will not

be accepted.

o All copies submitted must be certified as true copies by a commissioner of oaths.

7.9 The only acceptable means of payment are:

- Cheque

- Electronic Bank Transfer

- Credit card

Please note: Bank statements and electronic bank transfers must provide the name of the

beneficiary. Bank Statements printed from the Internet will not be accepted as sufficient proof of

payment.

7.10 The following forms of payment will not be considered for reimbursement:

- Cash payments - Offset payments

- Book entries - Third Party payments

- Credit Notes - Travellers cheques

7.11 Permissible Submission date of a claim

- The claim form and all supporting documentation, together with the relevant post-event

questionnaire must be completed and submitted to EMIA within three months after the

return of the inward buyer/investor to the approved business destination.

- Incomplete claims and claim items received after the three months will be rejected without

exception. Customers will forfeit the in principle approval granted to them if they do not

submit the claim form and all supporting documentation within three months after the date of

return from the approved business destination.

- Claims, in respect of which claim items/documentation are outstanding after three months,

will be cancelled.



7.12 Verification by the dti

- All claims are to be accompanied by Tax Clearance Certificate from the applicant.

- EMIA reserves the right to carry out inspections on activities of an enterprise approved by

the Governing Committee from time to time.

- If the Governing Committee is satisfied that a grant was based on false information, or that

the applicants furnished misleading information, it may disallow the grant and recover the full

amount paid to the enterprise. Interest on grant payments not due to applicants shall be

levied at the rate prescribed in terms of section 1(2) of the Prescribed Rate of Interest, 1975

(Act No. No.55 of 1975) as from the day the grant was received.

- The Adjudication Committee further reserves the right to authorise publication of full details,

including names, in cases of grant abuse.



8. DEFINITIONS & TERMINOLOGY

8.1 Export Trading House (representing at least three SMME’s)

A business, which focuses on the promotion of export-trade through the marketing of products

from different manufacturers. The principle/manufacturer is not allowed to participate

simultaneously with the agent.

8.2 Commission Agent (representing at least three SMME’s)

A commission agent must have an agency agreement with a local manufacturer for the

promotion of he manufacturer’s products in the export market. The principle/manufacturer is not

allowed to participate simultaneously with the agent.

8.3 Small, Medium And Micro-Sized Exporters – SMME’s

SMME’s must be privately, independently or co-operatively owned and managed, and must

comply with any two of the following quantitative criteria:

- Total annual turnover must be less than R40 million.

- Total assets excluding fixed property must be less than R15 million.

- Less than 200 full time employees.

8.4 Historically Disadvantaged Businesses - HDI’s

For a business to qualify as a historically disadvantaged business, it must: be an SMME where

at least 51% of the business must be owned by black person(s), women or disabled person(s)

of South African nationality.

8.5 Other Businesses

Businesses that do not qualify under the definition of an SMME as stipulated by the EMIA

Scheme.

8.6 Registered Exporters

Exporters registered with the Commissioner of Customs & Excise.



8.7 Value-Added Product

A value-added product is a product by which a South African business has increased the value

of a product at each stage of its production, excluding initial costs such as indirect labour,

commissions, taxes, duties, including raw materials and packaging, by 35%

8.8 Subsistence Allowance

The daily subsistence allowance is provided in order to cover a portion of the hotel

accommodation, meals, taxi fares, telephone calls, etc.

8.9 HS – Code harmonised System Code)

- An international code used to classify products that are imported and exported.

- The HS - Code (Harmonised System Code) or Tariff Heading can be obtained from:

Customs & Excise Telephone: 012-334 6400

8.10 Preferred Service Providers (PSP’s)

- These are suitably qualified firms who have been appointed, through a tender process, to

provide specialised air travel and freight forwarding services to EMIA customers.

- In order to improve the efficiency of the scheme and to provide increased service levels to

customers, the dti has appointed Preferred Service Providers (PSP’s), to the EMIA scheme,

for the provision of Travel - and Freight Forwarding services.



9. How to Contact the EMIA Administrators

Description Contact Numbers

The dti Call Center

� For general EMIA information

0861 843 384

General Customer Care Line

� Clarification on issues pertaining to

EMIA service levels

� EMIA Report Back questionnaires

Sue Joubert 012-394 1014

(Individual Exhibitions, PMR, FDI and

Individual Missions)

Applications Customer Care Line

� Enquiries related to status of

applications and appeals

� Clarification on EMIA rules

� Request for application forms

Marlene Vlok

012 394 1036



Claims Customer Care Line/ Claims

helpdesk

� Enquiries related to status of claims

� Request for claim forms

Elize le Roux 012 394 1042

Busisiwe Radebe 012 394 1038



Visit our website

http://www.thedti.gov.za



EMIA Service Centres

For your convenience, further information about EMIA can also be obtained by visiting one of our

service centres near you. The offices listed below can assist by providing you with general information

about EMIA.

DTI Regional Offices

Cape Town Tel: 021-467 1780

Durban Tel: 031-305 3389

Port Elizabeth Tel: 041-582 1267

Provincial Investment Promotion Agencies

Centre for Investment and Marketing East Cape Tel: 043-704 5600

Dept of Economic Affairs – Free State Tel: 051-403 3613

Dept of Economic Affairs – Northern Cape Tel: 053-831 4227

Gauteng Economic Development Agency Tel: 011-833 8750

Invest North West Tel: 014-594 2570

Mpumalanga Investment Initiative Tel: 013-752 5384

Trade & Investment KZN Tel: 031-304 4303

Trade & Investment Limpopo Tel: 015-295 5171

Wesgro Tel: 021-402 8600

Business Chambers

Cape Chamber of Commerce: 021 402 4300 SA Chamber of Commerce 011 446 3800

Durban Chamber of Commerce 031 335 1000 Pietermaritzburg Chamber 033 345 2747

JHB Chamber of Commerce 011 726 5300

PE Regional Chamber 041 484 4430

Lowveld Chamber (Nelspruit) 013 755 2069



EXPORT COUNCILS, INDUSTRY ASSOCIATIONS & JOINT ACTION GROUPS

NAME TEL. NUMBER E. MAIL ADDRESS

Aluminium Federation of S.A (AFSA) (011) 453 3339 [email protected]

Automotive Industry Export Council (012) 323 2980 [email protected]

Built Environment Professional Export Council (BEPEC)

(011) 463 2022 [email protected]

Capital Equipment Export council (011) 849 7388 [email protected]

Clothing Export Council (021) 761 6421 [email protected]

Fresh Produce Exporters Forum/ Fruit SA


Farmed Abalone Export Council (028) 384 1404 [email protected]

Meat Exporters of South Africa (012) 361 4545 [email protected]

Plastic Federation of SA (011) 314 4021 [email protected]

Rail Road Association (011) 761 2434 [email protected]

SA Boat Builders Business Council (021) 418 6134 [email protected]

SA Cosmetics Export Council (SACEC) (011) 886 4087 [email protected]

SA Electro technical Export Council (011) 315 0209 [email protected]

SA Equine Trade Council (031) 314 1799 [email protected]

SA Federation of Civil Engineering Contractors


SA Flower Export Council (Asso Flowers)


SA Fruit & Vegetable Canners E.C (021) 871 1308 [email protected]

SA Footwear and Leather Export Council

(031)701 4206 [email protected]

SA International Steel fabricators (011) 726 6111 [email protected]

SA Iron & Steel Institute (SAISI) (012) 320 2450 [email protected]

SA Print Export Forum (011) 787 4300 [email protected]

SA Textile Industry Export Council (021) 959 4162 [email protected]



EXPORT COUNCILS, INDUSTRY ASSOCIATIONS & JOINT ACTION GROUPS

NAME TEL. NUMBER E-MAIL ADDRESS

SA Wire Business Council (011) 453 0921 [email protected]

SA Dairy Foundation (012) 348 5345 [email protected]

SA Aerospace Maritime & Defence Industry Association.


SA Stainless Steel Development Association (SASSDA)


SA Ostrich Business Chamber (044) 272 3336 [email protected]

Steel Tube Export Council (011) 823 2377 [email protected]

Wines of South Africa (021) 883 3860 [email protected]

SA Jewellery (011) 334 1930 [email protected]

SA Vegetables (012) 332 0696 [email protected]

SA Music Exportation (SAMEX) (011) 403 1934 [email protected]

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