Microsoft Windows Live Hotmail on BlackBerry

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April 23, 2010v1

Microsoft Windows Live Hotmail

on BlackBerry smartphonesMSP 3.0 Protocol


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Overview

Beginning May 7, 2010 (AP: May 7, EU: May 8, NA:

May 9) all new users who integrate a Microsoft

Windows Live Hotmail email address will default to

Microsoft Mobile Services Protocol (MSP) Current users will not be impacted and will stay

on their current protocol

MSP provides users a high quality, flexible, full push

email experience for Windows Live customers


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Background &Rationale


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Background & Rationale Using the Microsoft Mobile Services Protocol (MSP) RIM Launched

Windows Live Email in June 2008

Because Windows Live Email credentials are being used for many

personal services (such as e-Heath records) Microsoft is mandated by

government law to ensure developer entities (such as RIM) talk to

Hotmail via a proxy token

At launch in order to meet security requirements, users were required to

revalidate their token every 90 days by logging into the BlackBerry

Internet Email system with their credentials (email and password)

Based on partner and customer complaints, RIM changed the default

protocol for new Hotmail users to POP in June 2009. POP allowed users

to access a limited version of Hotmail without the revalidation

requirement


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Background & Rationale cont Recently, Microsoft and RIM changed the revalidation requirement on

MSP from 90 to 360 days and are continuing to ensure a simpler andsecure user experience

Because of these changes, RIM and Microsoft have agreed that all new

customers will be defaulted to MSP due to its better flexibility, improved

feature set and the ability to deliver email in real-time

This change will take place beginning regionally on the following dates:

AP: May 7, 2010

EU: May 8, 2010

NA: May 9, 2010

Current users will not be impacted and will stay on their current protocol


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Benefits of MSP


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Benefits of MSP over POP

MSP POPEmail Delivery Real-time Interval Push: 3 to 15

minutes

Synchronization One-way:

Read/Sent/Unread

Delete

Delete only

Branded Icon for

easy visibility

Yes No


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MSP UserExperience


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User Experience Overview:Setup

Setup experience remains the same as

today

1. Click the Email Set Up Icon (located within the SetupFolder)

2. Click Add My Existing Email Account.

3. Click the Window Live as the account type

4. Type your email address information. Click Next

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User Experience Overview: Revalidation

For security purposes, users are requiredto revalidate their account every 360

days.

RIM and Microsoft will communicate this

requirement directly to the users via:

1. Instructional PIN message: sent 3

days before revalidation is required

(Appendix A)

2. *New: Email message sent by

Microsoft informing users of the

revalidation requirement


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User Experience Overview: Revalidation

To assist users with revalidation RIM and Microsoft willprovide users simple step by step tutorials and KBs on their

respective support web sites (mobile and desktop)

Carrier partners have access to these tools and are

encouraged to add this content to their support

properties


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Roadmap


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Roadmap

Storing Hotmail credentials on the device:

RIM is working on storing Hotmail credentials directly on the device. This

will allow the software to automatically send the credentials - alleviating

the need for the customers to do manually.

This solution will be implemented for a future handheld release date


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Appendix


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Appendix A: Sample PIN Blast

Action Required: Verify Password

Email messages from are not being delivered to your

BlackBerry(R) device. To resume receiving email messages, verify your

password:

1. Do one of the following:

* On the Home screen, click the Setup icon and click Email Accounts.

* On the Home screen, click Email Accounts.2. If necessary, click Internet Mail Account.

3. Click or click Validate below the address.

4. Type your password.

BlackBerry(R) Internet Service

For more information, visit www.blackberry.com/support/hotmail

Microsoft Corporation requires Windows Live email account users who use mobile

devices to validate their accounts every 360 days. Other email accounts on your

device will not be affected.
http://www.blackberry.com/support/hotmailhttp://www.blackberry.com/support/hotmail

Microsoft Windows Live Hotmail on BlackBerry

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