What’s New in Voice with Communications Server “14”?

Microsoft® Corporation

1Microsoft Confidential. Do not

distribute. Delivered under NDA only.

Communications Server Roadmap

CY 2007

CY 2009 2H CY 2010

2

OCS 2007

OCS 2007 R2

Wave 14

Software Powered TelephonyNever buy another IP PBX

Enterprise grade infrastructure

Branch office and data center resiliencyCall admission control

Lower Cost of Ownership

Integrated Mediation ServerLow-cost standalone IP phones from partnersBusiness owner management of Response Groups

3

Full Featured Voice

Enhanced 911 (E911) supportCall park and other PBX featuresSupport for analog and common area devices

17%

71%

12%

14 Delivers (2H 2010):• Survivable Branch

Appliances• Call Admission Control• Enhanced 9-1-1 for North

America• More & cheaper phone

models• Call Park, Malicious Call

Trace, and other features• Additional data center

survivability options

OCS 2007 R2• Single Number reach• Attendant Console• Response Groups• SIP Trunking• Dial-in audio

conferencing• Higher def video• Workflow activities for

UCOCS 2007• “Anywhere Access”• IM & Rich Presence• Most common voice features• Unified messaging• Audio and video conferencing• Desktop integration

Critical Voice Feature Coverage in “14”Building on a robust foundation

• Office Communications Server 2007 R2:− High Scalability− Server redundancy − Resilient media stack with adaptive codecs− Dial plan and routing, call detail and quality

records

• Communications Server “14” adds:− Call admission control− Branch office resiliency− Data center disaster resiliency

5

Enterprise Grade Infrastructure

Call Admission ControlRoute and Bandwidth Management• Fully Configurable

− Locations, topology, links, and limits− Preferred inter-location routes for voice and video− Policy rules by link and media type

• Dynamically enforced− Full path assessed at session initiation− If session would exceed limits, re-route or failure

− Voice calls may be re-routed to the PSTN

− May use different links for voice and video if desired− May reserve WAN link for voice, and direct video over Internet

• Cost Effective− No additional physical servers or roles− No requirement for specific network hardware or integration

6

• Survivable Branch Appliance (SBA)• Includes PSTN gateway, mediation and registrar • Appliance form factor requires no local IT• Provided by Audiocodes, Dialogic, Ferrari, HP, and

NET • If WAN fails, Appliance supports branch user calls• If Appliance fails, Communications Server in data center

supports branch user calls

Features available via branch office appliance during a WAN outage

PSTN and other voice calls

Hold, Retrieve, Transfer

Authentication, Authorization

Call Forwarding, SimulRingBoss-Admin, Team-call, DND Routing

Call Detail Records (CDR)

Intra Site IM and A/V

PSTN Audio Conferencing

Branch Office Survivability

Data Center

OCSEdge

OCS Servers

Resilient WAN

Features Unavailable

IM/V/W Conferencing

Presence

Update Call Forwarding settings

Response Group Service

Survivable Branch Appliance

OCS Server & Gateway in branch

WAN

7

R2 Options

New in W14PSTN

Data Center Disaster ResiliencyOption 1: Single Communcations Server “14” system split across two Data Centers

8

• Pools operate as one logical system• Front end load sharing across data centers• SQL Geo cluster for backend• Requires low latency WAN

• In case of disaster, clients connect to other data center

• Nearly all features available• PSTN termination may affect inbound calls

Features Unavailable

Response Group Service

Voicemail Deposit (Redirect to Exchange UM in the datacenter)

Voicemail Retrieve (through PSTN)

Features available to users In case of datacenter disaster

PSTN Inbound calls

PSTN Outbound calls

Intra-Site calls and Inter site calls

Hold, Retrieve, Transfer

Authentication, Authorization

2 Party Intra Site IM and A/V

Call Detail Records (CDR)

Call Forwarding, SimulRingBoss-Admin, Team-call

Conferencing AA (through PSTN)

“Remote” user, inbound PSTN calls

Conferencing (IM, A/V and Web)

Presence & DND based routing

Updating Call Forwarding settings

CS “14”Edge

CS “14”Edge

CS “14” Servers

CS “14” Servers

Low-LatencyWAN

First Data Center Second Data Center

North America Data Center

• Pools operate as separate systems• Client DNS SRV request returns primary and

backup SIP registrar; if primary fails, client connects to backup

• Limited feature set upon failover• Back-end data replication needed for full

features• Automatic and manual modes for failover and

failback

CS “14”Edge

Europe Data Center

CS “14”Edge

CS “14”Servers

CS “14”Servers

WAN

Features available to users In case of datacenter disaster

PSTN Inbound calls(if Carrier offers this resiliency)

PSTN Outbound calls

Intra-Site calls and Inter site calls

Hold, Retrieve, Transfer

Authentication, Authorization

2 Party Intra Site IM and A/V

Call Detail Records (CDR)

Features Unavailable

Call Forwarding, SimulRingBoss-Admin, Team-call

Conferencing AA (through PSTN)

“Remote” user, inbound PSTN calls

Conferencing (IM, A/V and Web)

Presence & DND based routing

Updating Call Forwarding settings

Response Group Service

Voicemail Deposit (Redirect to Exchange UM in the datacenter)

Voicemail Retrieve (through PSTN)

9

Data Center Disaster ResiliencyOption 2: Primary and Secondary Communications Server “14” systems in two data centers

Full Featured Voice

• Office Communications Server 2007 R2:− Most commonly used voice features − Anywhere access over nearly any IP network− Clients: Communicator, IP Phone and Attendant

console

• Communications Server “14” adds:− Enhanced 911 (E911)− Additional voice features needed by some users− Addition of delegate functions to Communicator

10Microsoft Confidential. Do not

distribute. Delivered under NDA only.

Enhanced 911 Summary

11

• Emergency signaling and location conveyed from client via SIP trunks to 3rd party partner for PSAP routing− No P-ANIs required− Consolidated and extended emergency trunk− Connexon and Intrado have announced routing services

• Location Information Server (LIS) added to Office Communications Server web components

• Locations can be based on subnet, switch, port, WiFi access point, and are updated on each client registration or network change

• No additional server roles to purchase or manage

E-911 Location Determination

12

Location Acquisition1 – Map of network elements and locations created in Location Information Server

(LIS) 2 – LIS addresses validated with Master Street Address Guide 3 – Premise connected client acquires LIS URI, emergency dial strings, and

configuration setting, and sends Location Request with IP / MAC / BSSID address to LIS upon registrations or network change

4 – LIS returns civic address to client based on network address lookup in database

425-706-14420016E3A558CA172.24.33.132

Kirkland

Redmond

911 Router

MSAG

CS “14”Pool

LIS

Switch: 157.56.64.2Port: 6/29

3910 163rd Ave NE #3222

Redmond WA 98052

1 2

34

E911 SP

Customer Site

E-911 Call Routing

13

911 Routing1 – Client initiates 911 call and includes location and E.164 number in SIP Invite2 – CS “14” matches 911 number pattern and routes to SIP trunk connecting to E-

911 SP3 – E-911 Router references civic address to route call to correct PSAP4 – Service provider optionally conferences in on-premises security to call5 – PSAP able to call back using E.164 number

425-706-14420016E3A558CA172.24.33.132

Kirkland

Redmond

911 Router

MSAG

CS “14”Pool

LIS

Switch: 157.56.64.2Port: 6/29

3910 163rd Ave NE #3222

Redmond WA 980521 2

34

5

E911 SP

Customer Site

E-911 Client location

14

• When in office, location is retrieved automatically from LIS

• When elsewhere, may prompt user for location based on policy

• User may select from previously entered locations

• If no location is available, enhanced 911 is not possible

Traditional Voice FeaturesCommon Calling Features Communicator

Dial by name/number/search R2

Rollover, Hold, Retrieve R2

Simul-ring, forward, redirect R2

Transfer (blind, safe, consultative*)

R2

Conferencing (ad-hoc, scheduled)

R2

Reverse Number Lookup R2

Manage calls for others (admin) W14

Music on Hold W14

Endpoint transfer (e.g., to mobile)

W14

Malicious call trace W14

Calling Party Name Display (CPND)

QFE2, W14

Call Park & Retrieval W14

Private Line (incoming calls) W14

Visual voice mail W14

Ringer cut off & distinctive ring W14

Response Group Agent Anonymity

W14

15

Delegate Functions in Communicator

16

• Used for Boss / Admin scenarios• Delegates may

− Answer Incoming Calls− Initiate Calls on Behalf Of

• New Contact group in Communicator “14”− “People I Manage Calls For”

• Note: Attendant “14” client is specifically for the receptionist persona

17

• Simple Park Experience• Parking in Parking Lot/Orbit Assigned• Retrieve from Analog/Common Area

Phones• Unretrieved calls return to user• IT Admin management of Orbit, park time

Call Park and Retrieval

Lower Cost of Ownership

18

• Office Communications Server 2007 R2 has:− Full set of UC and voice functions provided by one

system − Interoperability with existing telephony

infrastructure− Choice of Optimized USB and IP endpoints− Departmental call treatment via Response Groups

• Communications Server “14” adds:− Mediation and other architectural improvements− Additional lower cost IP phone choices− Enhancements for Response group

flexibility and manageability

Architectural Enhancements• Streamlined server deployment

− No requirement for standalone mediation− Co-location of all server roles except monitoring

• Optional number translation prior to routing• Eliminates need to configure translation rules on every

gateway

• Data center disaster recovery options− Single pool split across separate data centers− Automatic failover to secondary data center

• Multi-level monitoring and alerting− Component, pool, and service level

• Analog and Common Area device support

Broader Range of IP Endpoints• Aastra and Polycom announced new IP phones

optimized for Communicator “14”• Common Area• Knowledge Worker• Conference Room

20

Polycom CX700¹

Polycom CX500

Aastra 6725 iPPolycom CX600

Aastra 6721 iP

Polycom CX3000

Microsoft®

Office Communicator

OPTIMIZED FOR

• Preserve Response Group agent anonymity on inbound calls

• Enable agent to initiate anonymous outbound call for issue follow-up

• Enabled on a per Response Group basis

Response Group Agent Anonymity

21

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System Level Price ComparisonsMicrosoft solution includes full UC, not just voice

Evaluate communications investments holistically

Messaging, telephony, IM, audio, video, and web conferencing

Single identity and managed directory Put the person at the center of your focus

Additional resources− VoiceCon Orlando keynote, Next Generation

Telephony Whitepaper, and IP PBX RFP Responsehttp://www.microsoft.com/communicationsserver/en/us/whats-new.aspx

− Partner Announcement Overview and linkshttp://blogs.technet.com/uc/archive/2010/03/23/partners-announce-solutions-to-complement-microsoft-communications-server-14.aspx

Attend Tech Ed

For More Information

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Reference: Sample R2 CustomersCompany Case Study Link

A.T. Kearney http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000006132

Sprint http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003940

Royal Dutch Shell

http://www.microsoft.com/business/success/?StoryID=118

Lion Bridge http://www.microsoft.com/business/success/?StoryID=100

Global Crossing

http://www.microsoft.com/business/success/?StoryID=135 Real Page http://www.microsoft.com/business/success/?StoryID=117

Tieto http://www.microsoft.com/business/success/?StoryID=124

Voice Features Disclosure at VoiceCon

Audiocodes, Dialogic, Ferrari, HP, and NET: Survivable Branch Appliances• Local telephony in event of WAN

outage• Many supporting upgrades from

existing qualified products

Aastra and Polycom: Optimized IP Phones• Common area and knowledge

worker• Conference room (Polycom only)

Connexon and Intrado: E-911 Routing

Quest and NICE Systems: Call accounting and recording

SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Swisscom, Sprint, and Global Crossing

Annual session includes full written response to mock IP Telephony RFP, including list and budgetary pricing

Microsoft participated in 2010 session with traditional PBX and IP PBX vendors

Full Microsoft written response is available at http://www.microsoft.com/communicationsserver/en/us/whats-new.aspx

Microsoft response included full UC capabilities, not just VoIP, plus partner IP phones for all users specified, and was still shown to be the most cost effective. See: http://blogs.technet.com/uc/archive/2010/03/29/update-from-voicecon-orlando-2010.aspx

Next Generation Telephony whitepaper also available

Partner Announcements VoiceCon IP-PBX RFP

Enterprise voiceConnecting from anywhere

• Fully Configurable with locations, topology, links, and limits for voice & video

• Dynamically enforced with full path assessed at session initiation

• If session would exceed limits, re-route or failure

• Voice calls may be re-routed to the PSTN

• May use different links for voice and video if desired; e.g., re-route video over Internet

• Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing

• No P-ANIs required• Integrated Location

Information Server (LIS)

• Locations can be based on subnet, switch, port,

Wi-Fi access point• Mobility fully

supported, for hard phones and soft phones

• Survivable Branch Appliance (SBA) from multiple suppliers

• Includes gateway and software in an appliance form factor

• If WAN fails, branch clients use PSTN gateway in appliance for calls

• If appliance fails, branch clients use data center as backup

• Automatic failover and failback

Call Admission Control E-911 Branch Availability